ICMI Global Contact Center Awards Finalists Announced

ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the finalists for the ICMI Global Contact Center Awards. The awards honor and recognize the companies, contact centers, and individuals leading the community forward.

ICMI’s Contact Center Expo takes place October 16-19 at the Loews Royal Pacific Resort in Orlando, Florida. Register here.

“Congratulations to all of the finalists and to all who have competed in the ICMI Global Contact Center Awards program. The program recognizes the frontline workers, managers and teams who deliver an excellent customer experience and employee experience in a fast-paced and dynamic work environment. We are excited to celebrate the greatness in the contact center industry at our awards ceremony this fall,” said Cindee Stott, Event Director, ICMI’s Contact Center Expo.

The 2023 ICMI Global Contact Center Awards finalists include:

Individual Awards
Best Contact Center Agent

• Tiffany Ireland, WebMD Health Services
• Nicole Hood, PCI, Publishing Concepts
• Jean-Nicolas Senzig, Navy Federal Credit Union
• Wildalys Velazquez, KO Business Solutions
• Daniel Smith, Premier BPO, Inc.
• Tina Toves, DAT Freight & Analytics

Best Contact Center Supervisor

• Kayla La Cross, FloSports
• Victoria Philpot, Navy Federal Credit Union

Best Contact Center Manager

• Tim Maurer, Bluegreen Vacations
• Johannah Moreno, Peak Support
• Phillip Davis, PCI, Publishing Concepts

Best Contact Center Trainer

• Scott Kilberg, Showdown Displays

Best Contact Center Workforce Manager

• Dr. Debra Bentson, Kaiser Permanente
• Brooks Truel, UPMC Health Plan

Customer Hero Award

• Tyda Marco, DAT Freight & Analytics
• Trisha Cuenco, Premier BPO

Team Awards
Best Strategic Value to the Organization

• OSF OnCall
• Intuit
• Verint
• Bluegreen Vacations
• Shell

Best Small Contact Center

• OneCause
• Verint
• Relias
• Apexus
• PeopleForce

Best Medium Contact Center

• DAT Solutions
• WebMD Health Services
• Bluegreen Vacations
• iRobot

Best Large Contact Center

• Amica Mutual Insurance
• Navy Federal Credit Union
• UPMC Health Plan

Best Contact Center Culture

• Transparent BPO
• BC Lottery Corp.
• SCAN Health Plan
• Excellus BCBS
• Dow Jones & Co.
• WebMD Health Services

Best Digital Customer Experience

• Shell
• Grypp

Best Learning and Development Program

• WebMD Health Services
• Shell
• Etech Global Services

Best New Technology Solution

• Verint
• Grypp
• Etech Global Services
• Simplr

Best Outsourcing Provider

• Callzilla
• Transparent BPO
• Peak Support
• Message Direct

The winners will be announced at ICMI’s Contact Center Expo in Orlando, October 16-19, 2023.

Learn more about ICMI’s Contact Center Expo here.

Media interested in attending ICMI Contact Center Expo, email Meryl Franzman at [e-mail].

For additional information on exhibition or sponsorship opportunities, contact us at [e-mail].

Follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube and Facebook.

ABOUT ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech
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