ICMI Reveals 2024 ICMI Global Contact Center Awards Finalists

ICMI's Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable growth and change in the industry, today announces the finalists for the ICMI Global Contact Center Awards. The awards honor and recognize the companies, contact centers and individuals leading the industry forward.

ICMI's Contact Center Expo takes place October 21-24 at the Loews Royal Pacific Resort in Orlando, Florida. Register here.

"Congratulations to all of the finalists and participants of the ICMI Global Contact Center Awards program! This year, we were blown away by the quality of submissions and incredible dedication from frontline workers, managers and teams who deliver outstanding customer experiences daily. We can't wait to celebrate their achievements in the contact center industry at our upcoming awards ceremony in October," said Cindee Stott, Event Director at ICMI's Contact Center Expo.

The 2024 ICMI Global Contact Center Awards finalists include:

Team Awards

Best Large Contact Center
Amica Mutual Insurance Company
Cox Automotive
UPMC Health Plan
UPMC Scheduling Services

Best Medium Contact Center
Cord Blood Registry by Cooper Surgical
DAT Freight & Analytics
Pathward Tax Division
WebMD Health Services

Best Small Contact Center
Gopher Sport
OneCause
StarTech.com
STCU
WebCE

Best Digital Customer Experience
Cathay Life Insurance Co., Ltd
Samsung Electonics of America NAHQ CS
Teleperformance & Grypp for Beko
Vystar

Best Strategic Value to the Organization
Etech Global Services
Premier BPO

Best Contact Center Culture
Amica Mutual Insurance Company
Navy Federal Credit Union
SCAN Health Plan
Showdown Displays
UPMC Health Plan
WebMD Health Services

Best Learning & Development Program
Etech Global Services
StarTech.com
Transparent BPO
UPMC Scheduling Services

Best Outsourcing Provider
Movate Inc.
Premier BPO

Best New Technology Solution
Cognigy
eGain Corporation
Klearcom
Quiq

Individual Awards

Best Contact Center Agent
Jaid Burton, Showdown Displays
Theresa Butcher, DAT Solutions
Sara Hardy, WebMD Health Services
Thad Hubbell, WebMD Health Services
Chelsea Lochas, Navy Federal Credit Union
Mandelyn "Mandi" Vera, Navy Federal Credit Union

Best Contact Center Supervisor
Meagan Burnett, STCU
Alexa Damiani-Smith, Navy Federal Credit Union
Max Fitzell, STCU
Courtney Shefferd, Navy Federal Credit Union

Best Contact Center Manager
Travis Broberg, Showdown Displays
Keith Martin, The Healthy Back Institute
Aleasha McDaniel, STCU
Heather Sheeler, Pathward Tax Division

Customer Hero Award
Emma Hanley, DAT Freight & Analytics
LaVonne Sanchez, Showdown Displays

The winners will be announced at ICMI's Contact Center Expo in Orlando, October 21-24, 2024.

Learn more about ICMI's Contact Center Expo here.

Media interested in attending ICMI Contact Center Expo, email Meryl Franzman at [e-mail].

For additional information on exhibition or sponsorship opportunities, contact us at [e-mail].

Follow ICMI's Contact Center Expo on Twitter, LinkedIn, YouTube and Facebook.

ABOUT ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc. Learn more about Informa Tech.

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