Directorate Change

18 November 2013 Capita Board Update Capita plc (Capita) today announces that Paul Pindar will retire from Capita and step down as Chief Executive and from the Group Board with effect from 28 February 2014, after 26 years with the Company. Paul has played a key role in Capita's successful growth since joining the Company in 1987, including 22 years as Managing Director and Chief Executive. Paul is leaving Capita to establish a portfolio of private equity opportunities, alongside his role as Non-Executive Chairman of Integrated Dental Holdings. He hopes to use the skills and expertise that he has gained at Capita to help small and medium sized organisations reach the next stage of their growth. In line with Capita's senior management succession plan, Andy Parker, the Group's current Deputy Chief Executive and Joint COO, will succeed Paul as Chief Executive from 1 March 2014. To ensure a seamless transition, Andy will step down from his role as Joint COO from 1 January 2014, allowing him to fully focus on his role as Deputy Chief Executive. Dawn Marriott-Sims, currently Executive Director of Capita's Workplace Services division, will be appointed to the Group Board and succeed Andy as Joint COO with effect from 1 January 2014. Paul Pindar, Chief Executive, said: "I have been enormously privileged to lead the team at Capita. The Group's growth and success is due to the commitment and team work of the Group Board, the senior management team and all my colleagues across Capita. After 26 years with the Company and approaching my 50th results presentation, I believe that now is the right time to hand the reins over to Andy. I will be leaving Capita with a strong management team and in excellent financial and operational shape for further success in 2014 and beyond. Andy will bring a wealth of experience to his new role as Chief Executive and I wish him and the whole Capita team all the very best in taking the Company forward." Andy Parker, Deputy Chief Executive and Joint COO, said: "I am delighted to have the opportunity to lead Capita through the next stage of its growth and development. Paul has established an exceptional team and track record and I look forward to working with the Board and all my colleagues to build on this going forward. I would like to thank Paul personally for his invaluable guidance and support, particularly over the last 6 months in my role as Deputy Chief Executive. I would also like to congratulate Dawn on her appointment to the Board and look forward to the undoubted energy and operational experience that she will bring to the team." Martin Bolland, Chairman, said: "Paul has made an enormous contribution throughout his career at Capita. He has been instrumental in smoothly guiding the Company through its exceptional growth and performance, delivering an unbroken track record of year-on-year earnings growth. He has inspired the best in his team with his indomitable leadership and unwavering sense of fun and good humour. Our robust succession planning has ensured that there is a strong team in place to continue delivering success. On behalf of the Board and the wider Group, I welcome Andy and Dawn to their new roles and extend warmest thanks to Paul for his dedication and exceptional service to the Company. We all wish Paul well in his future endeavours." ends Notes for Announcement: 1. Paul Pindar will receive no payments for salary after his retirement on 28 February 2014 and no other payments in relation to his retirement. The remaining Long Term Incentive Plans and the Co Investment Plan awards, at the date of his retirement, will continue until their maturity, are subject to the existing performance conditions, and will be pro rata reduced for the time period post retirement. The Deferred Annual Bonus Plan matching award made in 2013 will lapse. 2. There is no additional information required to be disclosed pursuant to paragraph LR9.6.13R of the Listing Rules of the Financial Conduct Authority for Dawn Marriott-Sims. 3. Capita also announces today its interim management statement covering trading and financial progress to date in 2013. 4. Biographies: Paul Pindar: Paul joined Capita in 1987 from 3i, after advising Capita on its management buy-out and became Chief Executive in 1999. A Chartered Accountant, Paul is responsible for managing and developing Capita's business to achieve the Company's strategic objectives, and has overall responsibility for the Company's charitable approach. In July 2012, Paul was appointed Non Executive Chairman of Integrated Dental Holdings, the UK's largest chain of dental surgeries, with a network of over 500 practices nationwide. Andy Parker: Andy joined Capita in 2001 and was appointed to the Board as joint COO in January 2011. He was appointed Deputy Chief Executive alongside his duties as joint COO in June 2013. Paul oversees the majority of Capita's non-financial services operations. He is a chartered accountant and has strong operational, commercial and financial experience. Since joining Capita he has held a number of senior roles across the Group, including Executive Divisional Director of the ICT, health & business services division and spent three years as Senior Divisional Finance Director. He has experience within the majority of Capita's divisions and has been instrumental in developing our presence in additional markets such as health, justice and the emergency services. Previously, he led the commercial function at Phoenix IT Group across both operations and major sales and held senior UK and international finance roles at Misys PLC. Dawn Marriott-Sims: Dawn has been with Capita for over 13 years and since June 2011 has held the position of Executive Director of Workplace Services where she is responsible for the strategic direction, growth and development of the division. Prior to this, Dawn was Managing Director of Capita Resourcing & Development, and prior to that MD of Capita's IT Resourcing, Managed Services, Internal Resourcing and Learning & Development businesses. Dawn has over 20 years' experience within the employee services sector including implementation and development of major programmes and for securing and delivering services to both public and private sectors clients. Dawn is on the main board of Institute for Collaborative Working, a not for profit organisation. Notes to editors Capita plc is the UK's leading provider of BPO and integrated professional support service solutions. With 62,000 people at more than 350 sites, including 70 business centres across the UK, Europe, India and South Africa, the Group uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2012 revenue of £3.3 billion. Further information on Capita plc can be found at: www.Capita.co.uk For further information: Capita plc Tel: 020 7654 2219 Shona Nichols, Corporate Communications Director Media enquiries only: Capita press office Caroline Mooney Tel: 020 7654 2152 or 020 7654 2399 (out of hours) Email: caroline.mooney@capita.co.uk

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