Preferred bidder for NHS primary care support s...

22 June 2015

Capita selected by NHS England to become sole provider for primary care support services framework

Capita plc (‘Capita’) announces today that it has been selected by NHS England as preferred bidder to establish a single provider framework for administrative support functions for primary care across the UK, including an initial contract to manage and deliver services in England. The four year sole provider framework has a maximum total value of £1bn. Under the framework, the initial 7 to 10 year contract for Capita to deliver administrative support services for primary care in England is anticipated to be valued at up to circa £400m, whilst achieving significant savings for NHS England.

Capita will introduce a common set of services, processes and standards to improve the quality, reliability and sustainability of administration support services. Accessible services and better ways of working will contribute significant savings in keeping with NHS England’s commitment to reduce administration costs and protect investment in frontline care.

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For further information:
Capita plc

Tel: [phone]
Shona Nichols, Corporate Communications Director
Andrew Ripper, Head of Investor Relations

Media enquiries only:
Capita press office
David Hendy
Tel: [phone]
Email: [e-mail]
Twitter:  @CapitaPress

Notes
The framework: The services that can be procured through the framework, and which Capita will deliver in England, encompass a range of core administrative functions for GPs, opticians, pharmacists and dentists. They include services such as payments administration, management of movement of medical records and eligibility lists for practitioners. There is also scope under the framework to develop and deliver other support service activities that will add value to primary care professionals. Primary care contractors and healthcare commissioners across the UK (England, Northern Ireland, Wales, Scotland, Isle of Man, Guernsey and Jersey) can take advantage of the new framework. In England the management of primary care support services transferred to NHS England in 2013 and are currently delivered by a mixture of public and private sector employees

Capita in health: Capita has more than 25 years’ experience of working with the NHS and healthcare organisations, including 95% of NHS trusts. Some 3,000 employees currently support our significant activities across the healthcare sector, providing a range of professional support services to help NHS and healthcare organisations deliver safe and effective healthcare for the public. Most recently, Capita has been approved by NHS England to join the Lead Provider Framework for Commissioning Support Services and has also been selected as preferred bidder to form a strategic partnership to deliver corporate services for Central London Community Healthcare NHS Trust (CLCH).

About Capita: Capita plc (Capita) is the UK’s leading provider of customer management, administration and integrated professional support service solutions, helping public and private sector organisations to thrive. With 68,000 people at over 400 main sites, primarily in the UK, Capita uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value.  All of our solutions are shaped by industry insight and a strong people and values focused approach to designing services. Around 70 per cent of our people have transferred to Capita with contracts and acquisitions and we have extensive experience of delivering large, complex public services.