Statement re cyber incident

3 April 2023

Capita plc - Update on cyber incident

On Friday 31st March, Capita plc (“Capita”) experienced a cyber incident primarily impacting access to internal Microsoft Office 365 applications.  This caused disruption to some services provided to individual clients, though the majority of our client services remained in operation.

Our IT security monitoring capabilities swiftly alerted us to the incident, and we quickly invoked our established and practised technical crisis management protocols. Immediate steps were taken to successfully isolate and contain the issue. The issue was limited to parts of the Capita network and there is no evidence of customer, supplier or colleague data having been compromised.

Working in collaboration with our specialist technical partners, we have restored Capita colleague access to Microsoft Office 365 and we are making good progress restoring remaining client services in a secure and controlled manner.

We will update the market further, should there be a need to provide any additional information, in due course.

For more information, please contact:

Investor enquiries
Helen Parris
Director of Investor Relations
Tel: [phone]
Email: [e-mail]

Media enquiries
Capita external communications
Tel: [phone]
Email: [e-mail] 
 

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About Capita plc

Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation­. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com