eTelecare Global Solutions To Acquire Talk Talk...

SCOTTSDALE, Arizona, March 4 /PRNewswire/ --

    eTelecare Global Solutions (PSE: ETEL), a leading provider of complex
business process outsourcing (BPO) solutions, has completed the acquisition
of The Phone House (Proprietary) Limited, a BPO Services subsidiary of Talk
Talk Group Limited, the telecommunications division of The Carphone Warehouse
Group PLC (LON: CPW). In conjunction with the purchase of The Phone House,
eTelecare entered into a three year agreement to provide BPO services to Talk
Talk Group customers in the United Kingdom. The acquisition will enable
eTelecare to further expand its global delivery network, by adding
approximately 400 employees in Cape Town, South Africa.



    "A key component of our corporate strategy is to address the large UK
contact center market," said John Harris, president and chief executive
officer of eTelecare. "We are pleased to have this opportunity to acquire The
Phone House center because it provides an offshore delivery platform to serve
the UK market and establish an important new business relationship with the
Talk Talk Group."



    "South Africa's highly educated English-speaking labor pool, modern
infrastructure and cultural affinity for the UK, along with its lower cost
relative to UK onshore delivery, make the country an ideal location from
which to serve the UK market and a strategic addition to the eGS delivery
footprint," added John Harris. "We fully intend to continue to invest to
build our business in the United Kingdom and expand our presence in South
Africa."



About eTelecare Global Solutions

    Founded in 1999, eTelecare Global Solutions is a leading provider of
business process outsourcing (BPO) focusing on the complex, voice and
non-voice based segment of customer-care services. It provides a range of
services, including technical support, customer service, sales, customer
retention, chat and email from both onshore and offshore locations. Services
are provided from delivery centers in the Philippines, United States,
Nicaragua and South Africa. Additional information is available at
www.etelecare.com.



About Talk Talk Group

    Talk Talk Group was formed in 2008 as the telecoms group of The Carphone
Warehouse Group PLC, which consists of AOL Broadband, TalkTalk and Opal and
is a division of The Carphone Warehouse Group plc.



Cautionary Note Regarding Forward-Looking Statements

    This press release contains forward-looking statements within the meaning
of Section 27A of the Securities Act of 1933 and Section 21E of the
Securities Exchange Act of 1934. Words such as "expects," "believes,"
"intends, "will," "estimates" and similar expressions identify such
forward-looking statements. These are statements that relate to future events
and include, but are not limited to, statements related to expanding our
service delivery capabilities. Forward-looking statements are subject to
risks and uncertainties that could cause actual results to differ materially
from those discussed in these forward-looking statements. These risks and
uncertainties include, but are not limited to, our ability to manage growth,
intense competition in the industry including those factors which may affect
our cost advantage, wage increases, our ability to attract and retain
customer service associates and other highly skilled professionals, client
concentration, the underlying success of our clients and the resulting impact
of any adverse developments in our clients' business including adverse
litigation results as well as other risks detailed from time to time in our
SEC filings, including those described in the "Risk Factors" section in our
quarterly report on Form 10-Q filed with the U.S. SEC on May 14, 2008 as
supplemented in our quarterly report on Form 10-Q filed with the U.S. SEC on
November 13, 2008. You can locate these filings on the Investor Relations
page of our website, at www.etelecare.com under the About Us/Investor
Relations link. Statements included in this release are based upon
information known to eTelecare as of the date of this release, and eTelecare
assumes no obligation to update information contained in this press release.