3rd Qtr New Business Figures

CGNU PLC 18 October 2000 Worldwide long-term savings new business first nine months of 2000 - Worldwide new business sales up by 14% to £9.0 billion - Total UK new business sales up by 22% to £5.5 billion - Strong growth achieved in major Continental European businesses - Continued development of distribution channels in UK, Italy and Spain Bob Scott, Group Chief Executive, commented: 'Strong new business sales of £9.0 billion worldwide were achieved in the first nine months of the year. Excellent growth of 22% was delivered by our UK business, which has recently launched under the new Norwich Union brand and now provides one of the most comprehensive product ranges in the market. 'Our Continental European businesses are capitalising on growth in unit-linked sales, with particular success in France. The sales reflect both organic growth and acquisitions, with a 27% improvement after removing the benefit in 1999 from the one-off Poland pensions opportunity and the ending of the Credito Italiano bancassurance agreement. 'The growth achieved during a period of merger integration demonstrates the strength of our products and quality of our people. This places our businesses around the world in a strong position for continued future growth.' Enquiries: Analysts/Investors: Philip Scott, Group Executive Director UK Life +44(0)19 0445 2827 Steve Riley, Investor Relations Director +44(0)20 7662 8115 Media: Hayley Stimpson, Director of External Affairs +44(0)20 7662 7544 Alex Child-Villiers, Financial Dynamics +44(0)20 7831 3113 Single Regular Total 9 9 months Local months Local Local to 30 currency to 30 currency currency Sept growth Sept growth growth 2000 2000 £m £m Life and pensions United Kingdom 4,557 24% 270 16% 24% France 1,380 39% 30 3% 38% Netherlands 313 39% 46 (13%) 29% Ireland 299 36% 34 145% 42% Poland 8 (11%) 156 (34%) (33%) Spain 71 264% 10 20% 191% Other Europe 283 (61%) 61 (21%) (57%) International 354 3% 37 (6%) 2% ------ ------ ------ ------ ------ Total life and pensions 7,265 17% 644 (6%) 15% ====== ====== ====== ====== ====== Investment sales United Kingdom 692 11% 17 70% 12% Other Europe 157 82% - - 82% International 242 (13%) - - (13%) ------ ------ ------ ------ ------ Total investment sales 1,091 10% 17 70% 11% ====== ====== ====== ====== ====== Total long-term savings 8,356 16% 661 (5%) 14% ====== ====== ====== ====== ====== United Kingdom: The UK life business was launched under the new Norwich Union brand on 2 October 2000. With a 10% market share it is the leading UK life insurer and IFA provider. IFAs provide more than 75% of our UK life and pensions business with an increase of 27% in new business through the IFA channel for the first nine months of 2000. Despite the merger integration activity, service has been maintained at a high level. Total UK new business sales increased by 22% to £5.5 billion during the first nine months of 2000 and in Annual Premium Equivalent terms were 21% higher at £812 million. Single premium life and pension sales increased by 24% to £4.6 billion. Single premium Bonds and Savings sales continue to perform strongly with an increase of 27% in new business to £2.6 billion. New regular premiums increased by 16% to £270 million, including an increase in term assurance sales of 144%, where the combined company is the market leader. Mortgage business sales at £30 million are down 29% on 1999 reflecting the decline in mortgage endowment business. It is our intention to continue to be a high volume player in this market, delivering first class value to customers and focusing on mortgage protection business. Total individual pension sales at £886 million increased by 37% over 1999, while total group pension sales at £460 million were up 35% over the same period reflecting the success of our pre-stakeholder products. Pooled managed pension fund business continues to account for a high proportion of this increase. Annuity single premium sales at £612 million were down 10% on 1999, reflecting a continued policy of pricing annuities for profit as well as volume. Sales of with-profit annuities continued to grow significantly at £98 million (1999: £33 million). Single premium investment sales are up 11% to £692 million while regular premiums are up 70% to £17 million reflecting strong growth in ISA sales. The launch of the new Norwich Union brand was accompanied by the unveiling of over 50 life, pension, investment and healthcare products positioning Norwich Union as a leading UK player. This is the largest product range of any life insurer, the best of breed from the merged CGU and Norwich Union businesses and represents excellent value for money. Attractive launch terms and enhancements have been incorporated across the range of products, backed by a strong advertising campaign designed to rapidly consolidate the brand. Stakeholder pensions remain a top priority, and having stated the intention to be the leading stakeholder provider, Norwich Union became the first pension provider to apply for stakeholder registration on 1 October. This represents the first step in enabling employers to designate our stakeholder pension as the scheme for their workforce. Norwich Union continues to invest in technology to improve operational efficiency. Our aim is to be in a position to process as much as 50% of our new business electronically, through 'no touch' administration, by the end of next year. While emphasising and growing our commitment to the IFA channel, Norwich Union will operate on a multi-distribution basis. This includes a wide network of partnership arrangements, including an alliance with The Royal Bank of Scotland which is due for completion in quarter four of this year, a salaried direct salesforce and a telesales operation. France: The French business continued to produce excellent figures with total new premiums increasing by 38% to £1.4 billion compared with the first nine months of 1999. New single premiums, which dominate the market, increased by 39% to £1,380 million, ahead of overall market growth. Sales through AFER, the largest savings organisation in France, increased by 35% over the first nine months of 1999. The unit-linked element of the AFER contract, principally SFER, increased sales by 206% to £256 million. This continues the trend established in the first half of this year, providing 33% of total AFER sales and reflects the move towards unit-linked products following strong equity performance in 1999. Abeille vie business also performed strongly over the first nine months of 1999 increasing sales by 41% to £636 million, boosted by unit-linked products. Netherlands: Delta Lloyd Nuts Ohra is a leading life and pensions insurer in the Netherlands. Single premiums sales were up 39% at £313 million, including £64 million from Nuts Ohra, following strong individual pensions sales. Regular premium sales were slower reflecting a reduction in annual premium market volumes ahead of tax reforms. Ireland: Hibernian Life & Pensions was launched in Ireland in October 2000 combining the businesses of Norwich Union Life, Hibernian Life and CGU Life. The merger has created a top five provider of new life and pensions business under the strong and established Hibernian brand, with a current market share of 13%. Total new single premium sales at £299 million were 36% higher than the first nine months of 1999 and include a contribution of £69 million from Hibernian, acquired in January 2000. The increase in new annual premiums to £34 million (1999: £15 million) principally reflects the impact of Hibernian. Poland: Following the privatisation of the pensions market, CU Polska became the leading private pensions provider and by the end of 1999 had captured 30% of this market measured by assets under management. Over 70% of the total pension sales since launch in April 1999, including sales from the Norwich Union business, were achieved in the third and fourth quarters of 1999 and this concentration should be factored into any period to period comparison. On 20 September 2000 we announced the sale of the Norwich Union life and pensions businesses in Poland to Sampo Insurance Company plc for £143 million, the merger of CGU plc and Norwich Union plc having led the Polish regulator to require CGNU to sell one of the two existing pension businesses. The Polish new business figures include the Norwich Union life and pensions businesses, which contributed £14 million (1999: £22 million) in regular premium pension sales and £3 million (1999: £nil) in regular premium life sales. Building on our success in 1999, CU Polska maintained its leading market share attracting over 77,000 new pension customers during the first nine months of 2000. Following the intense activity last year when we grew our life business alongside pension sales, CU Polska has maintained its share of the life market at around 20%. Long-term growth prospects remain very good with less than 20% of employed people having an individual life policy. Spain: Our Spanish business is a top 10 life and pensions provider following completion of our new bancassurance partnership with Bancaja, Spain's fourth largest savings bank. The first two months of the partnership produced encouraging single premium sales of £22 million and annual premium sales of £3 million. Our other operations in Spain produced single premium sales of £49 million, 153% higher than 1999, reflecting the success of unit-linked savings products, while annual premium sales at £7 million reflected lower pension sales. Other Europe: Italy: The relative decline in new business from 1999 from our Other European businesses principally reflects the cessation of our bancassurance agreement with Credito Italiano last year. Our distribution agreement with Banca Popolare di Lodi was extended in July and will progressively allow exclusive access to a total network of over 1,200 branches. Sales from the existing agreement covering 250 branches have continued to focus on regular premium sales, up over 150% on the same period last year. Our partnership with Banca delle Marche launched in September 1999 has also seen strong single premium sales growth to £52 million following the successful promotion of unit-linked products. Other businesses: Norwich Union International, our Dublin-based offshore life and investment business, contributed £68 million to single premium sales. In Luxembourg sales of UCITS (collective investment schemes) advanced 82%. Our German business continued to produce good growth in annual premiums, up 17% to £26 million; single premiums were £33 million. In Turkey annual premium sales at £17 million doubled over 1999, reflecting the continuing development of our direct sales force and the attractive product range. We are optimistic about the new opportunities presented by private pensions and will be applying for a licence as soon as the pensions legislation is finalised. Encouraging progress has also been made in Belgium, Czech Republic and Portugal. On 11 October 2000, our Romanian operation commenced trading offering a new life and savings opportunity, initially via a direct sales force and will market a range of innovative and flexible unit-linked life products. International: Sales from our Australian life and pensions business grew by 4% over the first nine months of 1999 to £202 million. Our life business in the United States saw single premium sales of £139 million up 4% over the same period of 1999. On 14 June 2000 we announced our intention to sell our Canadian life businesses which have contributed £11 million of regular and £25 million of single premium sales in 2000. Navigator: Continuing the trend established in prior periods, sales of our Navigator product rose by 32% to £606 million giving total funds under administration of £2.2 billion. Notes to Editors 1. CGU and Norwich Union merged on 30 May 2000 to create CGNU plc the UK's largest insurance group and one of the top-five life insurers in Europe with substantial positions in other markets around the world making it the world's sixth largest insurer based on gross worldwide premiums. CGNU's principal business activities are long-term savings, fund management and general insurance with worldwide premium income and retail investment sales of £26 billion and assets under management of more than £200 billion. From 2 October 2000, the combined life and pensions, retail fund and general insurance businesses in the UK operate under the Norwich Union brand, and the institutional investment business operates under the Morley Fund Management brand. 2. The worldwide new business figures presented are combined CGU and Norwich Union. 3. New business figures have been translated at average exchange rates applying for the period. 9 months to 9 months to 30 September 30 September 2000 1999 France - francs £1 = 10.73 £1 = 9.87 Netherlands - guilders £1 = 3.60 £1 = 3.31 Ireland - punts £1 = 1.29 £1 = 1.18 Poland - zloty £1 = 6.60 £1 = 6.32 Spain - pesetas £1 = 272.12 £1 = 249.89 4. All growth rates are quoted in local currency. 5. Annual Premium Equivalent (APE) is a UK industry standard for calculating life, pensions and investments new business levels. It is the total of new regular premiums plus 10% of single premiums. Annual premium equivalent 9 months to Local 30 September currency 2000 growth £m United Kingdom IFA 643 26% Partnerships/Direct 169 4% ------ ------ 812 21% France 168 31% Netherlands 77 2% Ireland 64 78% Poland 157 (34%) Spain 17 65% Other Europe 105 (34%) International 97 (4%) ------ ------ Total long-term savings 1,497 6% ====== ====== CGNU plc is a company registered in England No. 2468686. Registered office St Helen's 1 Undershaft London EC3P 3DQ Worldwide long-term savings new business Single Regular 9 9 9 9 months months Local months months Local to 30 to 30 currency to 30 to 30 currency Sept Sept growth Sept Sept growth 2000 1999 2000 1999 £m £m £m £m United Kingdom Individual pensions 764 551 39% 122 98 24% Group pensions 403 291 38% 57 51 12% Mortgage - - - 30 42 (29%) Annuities 612 680 (10%) - - - Bonds and savings 2,639 2,074 27% 4 5 (20%) Other life 139 71 96% 57 36 58% PEPs/ISAs/unit 692 624 11% 17 10 70% trusts/OEICS ------ ------ ------ ------ ------ ------ 5,249 4,291 22% 287 242 19% France AFER (excluding unit- 518 531 6% - - - linked) Unit-linked & other 721 436 79% 10 14 (24%) savings Protection business 141 112 36% 20 17 26% ------ ------ ------ ------ ------ ------ 1,380 1,079 39% 30 31 3% Netherlands Individual pensions 167 67 172% - - - Group pensions 90 118 (18%) 13 13 5% Life 56 59 3% 33 44 (19%) ------ ------ ------ ------ ------ ------ 313 244 39% 46 57 (13%) Ireland Life 250 220 24% 10 6 94% Pensions & annuities 49 21 153% 24 9 176% ------ ------ ------ ------ ------ ------ 299 241 36% 34 15 145% Poland Life & savings 8 9 (11%) 31 44 (26%) Pensions - - - 125 203 (36%) ------ ------ ------ ------ ------ ------ 8 9 (11%) 156 247 (34%) Spain Life & savings 51 16 242% 8 5 65% Pensions 20 5 332% 2 4 (37%) ------ ------ ------ ------ ------ ------ 71 21 264% 10 9 20% Other Europe Life & pensions 283 781 (61%) 61 84 (21%) UCITS and other 157 86 82% - - - ------ ------ ------ ------ ------ ------ 440 867 (45%) 61 84 (21%) International Life & pensions 354 343 3% 37 37 (6%) Unit trusts 242 287 (13%) - - - ------ ------ ------ ------ ------ ------ 596 630 (4%) 37 37 (6%) Total long-term savings 8,356 7,382 16% 661 722 (5%) ====== ====== ====== ====== ====== ====== Including investment sales of 1,091 997 10% 17 10 70% Analysis of UK long-term savings sales by distribution channel IFA - life and pensions products 3,686 2,904 27% 214 173 24% - investment products 503 412 22% 10 4 150% Partnerships/Direct - life and pensions products 871 763 14% 56 59 (5%) - investment products 189 212 (11%) 7 6 17% ------ ------ ------ ------ ------ ------ Total UK long-term savings 5,249 4,291 22% 287 242 19% ====== ====== ====== ====== ====== ======

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