Further re Final Results - 2

Barclays PLC 15 February 2000 Further re Final Results - 2 FINANCIAL HIGHLIGHTS 1999 1998 RESULTS £m £m Net interest income* 4,627 4,353 Non-interest income* 3,737 3,063 Operating income* 8,364 7,416 Operating expenses* (4,800) (4,877) Operating profit before provisions* 3,564 2,539 Provisions for bad and doubtful (621) (492) debts Provisions for contingent (1) (76) liabilities and commitments Operating profit* 2,942 1,971 Restructuring charge (344) - Exceptional items (138) 1 Former BZW businesses - (33) Write-down of leases - (40) Write-down of fixed asset - (4) investments Profit before tax 2,460 1,895 Profit attributable to shareholders 1,759 1,317 Profit retained 1,013 671 BALANCE SHEET Shareholders' funds 8,483 7,842 Loan capital 4,597 3,734 Total capital resources 13,432 11,890 Total assets 254,793 219,494 Weighted risk assets 115,878 109,800 PER ORDINARY SHARE P P Earnings 117.5 87.2 Earnings (based on operating profit 142.8 89.6 above)* Dividend 50.0 43.0 Net asset value 568 519 PERFORMANCE RATIO % % Post-tax return on average 21.2 16.9 shareholders' funds Post-tax return on average shareholders' funds (based on operating profit above)* 25.0 17.3 RISK ASSET RATIO Tier 1 7.5 7.3 Total 11.3 10.6 GROUP YIELDS, SPREADS & MARGINS % % Gross yield 6.84 7.81 Interest spread 2.88 2.69 Interest margin 3.40 3.42 EXCHANGE RATES US$/£ US$/£ Period end 1.62 1.66 Average 1.62 1.66 *The 1999 results for the ongoing business exclude the restructuring charge. The 1998 results exclude the residual losses of the former BZW businesses and are stated prior to the write-down of leases as a result of the Finance Act 1998. ANALYSIS OF OPERATING PROFIT BY BUSINESS Retail Financial Services Retail Financial Services brings together all of the Group's retail interests around the world. Its purpose is to serve customers by understanding their needs as individuals and by offering services and products that anticipate and satisfy their requirements. Retail Financial Services has four strategic aims: - To become the customer's first choice in the United Kingdom as the provider of innovative and dependable financial solutions. Within Retail Financial Services there are more than 13 million UK customers, with around one in six of these customers now purchasing three or more products from Barclays. - To become a market leader for affluent and wealthy customers in the United Kingdom and continental Europe by building on the Group's strong customer base. - To capitalise on Barclaycard's position as the leading credit card and related products provider in Europe. - To grow long term savings and investment business in the United Kingdom and continental Europe in mutual funds, investment savings, life assurance and pensions. It is anticipated that the needs of customers across Europe will change as people take greater responsibility for their own pension arrangements. 1999 1998 £m £m Net interest income 2,959 2,825 Net fees and commissions 1,780 1,723 Income from long-term assurance 44 109 business Other operating income 143 62 Total income * 4,926 4,719 Total costs (2,723) (2,852) Provisions for bad and doubtful (490) (390) debts Operating profit 1,713 1,477 * 1999 figure includes a £75m provision for the possible cost of redress to personal pension customers Retail Financial Services delivered a strong performance with good underlying profit growth in each of its major business groupings. Operating profit increased by 16%, or £236m, to £1,713m. Adjusting for the impact of the personal pension redress provision, operating profit rose by 21%. Net interest income grew by £134m, or 5%, to £2,959m primarily as a result of strong volume growth in UK consumer lending and extended credit balances at Barclaycard, with good growth in UK savings balances and an improved contribution from UK mortgage lending. The overall UK lending margin improved slightly as a result of a change in the business mix and the overall UK deposit margin narrowed slightly due to pricing pressure and lower interest rates. Net fees and commissions increased by £57m, or 3%, to £1,780m, despite a reduced contribution from Barclays Insurance following the move to in-house underwriting of all payment protection insurance. In-house underwriting is included in Other operating income and represents the majority of the £81m increase compared to 1998. Barclays Stockbrokers benefited from good growth in investment management income and increased dealing activity. There were also improved business volumes in Private Banking and UK Premier. Barclaycard fees and commissions rose as a result of higher transaction volumes in both the issuing and acquiring businesses. Total customer funds, which include assets under management and on-balance sheet deposits, grew by 10% to £118bn, as a result of good growth in long term savings and investments (1998: £107bn, excluding the Merck Finck business which was sold on 31st March 1999). Assets under management excluding the Merck Finck business increased 16% to £55bn, of which approximately half was attributable to net new business and approximately half to market movements. Loans to customers rose by 8% to £40bn (1998: £37bn). Total costs reduced by 5% to £2,723m (1998: £2,852m) as a result of lower operating costs and are below the 1997 level of £2,753m. Staff costs, excluding restructuring costs, were 4% lower than in 1998. The total number of staff employed fell to 55,300 (1998: 59,100). Efficiency improvements were achieved through centralisation initiatives, including the integration of central IT and operations infrastructures. This includes migration of telephone call handling from the branches to central call centres and the integration of Barclaycard's call centres to combine activities across different sites. Investment in significant e-commerce developments included further development of internet banking, the launch of Barclays.net (the first Internet Service Provider offered by a UK bank) and the launch of an on-line internet based dealing service at Barclays Stockbrokers. At the end of 1999 a total of 540,000 customers were registered for these services. Provisions rose by £100m to £490m, primarily as a result of volume growth in UK consumer lending and extended credit balances in Barclaycard and also less favourable UK economic factors that affected the first half of the year. Provisions in Africa, the Caribbean and mainland Europe remained at low levels. Retail Financial Services is organised for reporting purposes into three major business groupings. The operating profit for these groupings is shown below: Analysis of Retail Financial Services operating profit 1999 1998 £m £m Retail Customers* 884 825 Wealth Management 428 318 Barclaycard 401 334 Operating profit 1,713 1,477 * 1999 figure includes a £75m provision for the possible cost of redress to personal pension customers. Retail Customers This business provides a wide range of services and products to personal and small business customers throughout the United Kingdom and to personal and corporate customers in parts of Africa. These services are provided through a network of branches and ATMs, and through direct channels such as the telephone and the internet. Operating profit in Retail Customers increased by 7% to £884m. Excluding a further provision of £75m (1998: nil) for the possible cost of redress to personal pension customers (non-priority cases) operating profit increased by 16%. The provision for possible redress for personal pension customers increased during the year as a result of increased response levels and revised mortality and investment assumptions published by the Personal Investment Authority in August 1999. Total income was broadly flat at £2,797m (1998: £2,782m) as a result of the further pension provision of £75m. Costs fell 7% to £1,588m (1998: £1,714m) as a result of continued centralisation of processing activity. An increase in provisions of £82m to £325m reflects volume growth in UK consumer lending and less favourable UK economic factors that affected the first half of last year. UK Personal Customers Average consumer lending balances grew by 11% to £5.9bn (1998: £5.3bn) benefiting from the introduction of new data mining and enhanced risk assessment techniques which allow instant or pre-approved credit decisions and a series of successful promotional campaigns. Cross sales of related insurance products remained strong. Average UK mortgage outstandings increased 6% to £16.1bn (1998: £15.2bn). The launch of a new range of Base Rate tracker mortgages contributed to strong mortgage lending growth in the second half of the year with gross new lending rising 37% to £4.8bn (1998: £3.5bn). Market share of gross new advances was maintained at 3.8%. Fixed and capped rate mortgages accounted for 56% of gross new mortgage lending (1998: 69%). As a result of this shift in business mix towards variable rate products, margins increased slightly. The cost of incentives, including the cost of the Guaranteed Mortgage Rate product increased slightly to £24m (1998: £21m). Average UK savings balances grew by 7% to £19.6bn (1998: £18.3bn), in line with the market growth. Net interest income from savings balances increased by 2% despite the competition, lower interest rates and a move to term- products which led to a modest reduction in the overall savings margin. Good progress was achieved in long-term savings and investment activities as sales of unit trusts, managed portfolios and individual life and pension products grew by 28% to £190m in terms of Annual Premium Income. This reflected a strong sales performance helped by the final opportunity for PEP purchases and the introduction of the ISA. Assets under management increased by 15% to £13.1bn. b2 extended its product range and increased assets under management to £277m. The number of UK personal current accounts rose by 5% to 8.1m (1998: 7.7m). This increase was supported by market leading innovations introduced during 1999, which included extending further the benefits of the value-added Additions account. By the end of the year, the number of Additions accounts had increased by 35% over 1998, to 871,000. Further innovations included the extension to savings accounts of the successful instant banking initiative which allows customers to drawdown against uncleared funds. The demand for on-line banking strengthened following the launch of internet banking. The Group's market-leading position was extended by a new service release, incorporating improved service features and laying down the infrastructure for future enhancements and new access channels such as interactive TV. By the end of 1999, the number of customers registered for the on-line banking service had increased to 500,000 (1998: 205,000), while the combined total of customers using on-line and telephone banking rose to over 1.5 million (1998: 1 million). Income from sales of household and personal insurance increased by 24%. UK Small Business Total income from UK Small Business was maintained at 1998 levels as volume growth in both deposits and advances offset the impact of a reduced contribution from current accounts as a result of lower interest rates. Lending volumes grew 6% to £1.7bn (1998: £1.6bn) and deposits grew 12% to £6.4bn (1998: £5.7bn). Fees and commissions remained flat as a result of increased pressure on money transmission income. Total costs within UK Small Business reduced by 8% compared to 1998, as a result of efficiency benefits from the continued focus on centralising activities. Provisions for bad and doubtful debts were lower than the 1998 levels reflecting continued improvement in asset quality resulting from an enhanced risk management process. Over 67,000 small business customers are now registered for the on-line banking service (1998: 24,000) supplementing the new 24 hour telephone banking service which has 170,000 small business customers (1998: 142,000). Africa Operating profit rose by 54% to £98m, reflecting strong performances in Ghana and also, despite difficult economic conditions, in Zimbabwe. The performance in both of these countries benefited from the launch of a standardised personal loan account and the introduction of a corporate market programme to enhance customer relationships. Income growth across Africa rose by 4% to £242m. Overall costs fell by 15% to £135m primarily as a result of the job reduction programme announced in August 1999. Wealth Management Wealth Management serves affluent and high net worth clients globally, with relationship based services and bespoke products, particularly in the areas of banking, asset management and long-term financial planning. The branch networks in Spain, France, Greece and Portugal serve the medium and high net worth personal markets. Private Banking offers an integrated asset management service from offices around the world servicing clients from over 100 countries. Offshore Services, with offices in the Channel Islands, Isle of Man, Cyprus, Middle East and London, provides specialist banking services for personal customers and companies which are non-UK based. Wealth Management also includes UK Premier Banking, Stockbrokers and the Caribbean. Operating profit in Wealth Management rose by 35% to £428m predominantly driven by strong growth in UK Premier Banking, Private Banking, Offshore Services, Stockbrokers and the continental European retail businesses. Total income grew by 11% to £1,161m, with increased contributions from all businesses. There was particularly good income growth in Offshore Services (up 17% to £233m), Private Banking (up 17% to £153m), Stockbrokers (up 26% to £136m) and the Caribbean (up 15% to £130m). Growth in UK Premier Banking operating profits benefited from a 15% increase in customer numbers to 129,000 (31st December 1998: 112,000) and growth in business volumes per customer. The continental European retail businesses performed well, with operating profit up 88% to £60m excluding the contribution from Merck Finck following the sale of this business. Strong income growth in each country benefited from buoyant stock markets and continued successful targeting of affluent and high net worth individuals. This was reinforced by the launch of a range of innovative products, including the first 'sub 5%' 15 year mortgage in Spain. The Caribbean operations achieved a good performance, with operating profits up by 16% to £48m aided by an improved performance from the strong offshore market, increased lending volumes and the establishment of Barclaycall customer service units offshore. In Offshore Services operating profit rose 16% to £150m, with overall deposit balances growing by 9% to £12.6bn. As a result of stronger growth in higher margin products such as currency accounts, which benefited from increased business from Corporate Banking customers, the overall margin was maintained despite competitive pressure. Private Banking operating profit rose 22% to £41m, reflecting increased business levels and favourable market conditions. Clients' funds increased 19% to £24.7bn (1998: £20.7bn). Stockbrokers' operating profit grew strongly as a result of good growth in investment management income and increased dealing activity. Despite a decline in demutualisation activity during 1999, average client deals per day of 6,600 were 10% higher than in 1998, benefiting from the launch of an on-line internet based dealing service. Overall costs in Wealth Management increased by 2% to £738m. This reflected the increased investment in front line staff and IT infrastructure to support current and future business growth, and an increase in client numbers, assets under management and customer deposits. Technology investment included the development of internet capability in Stockbrokers and Offshore Services. Barclaycard Barclaycard is the largest credit card business in Europe. It offers a full range of credit card services to individual customers, together with card payment facilities to retailers and other businesses. Barclaycard was the first UK credit card with a web presence which offers a range of services on- line to cardholders including statement and transaction information. In November 1999, Barclaycard launched a pilot joint venture in Wireless Application Protocol (WAP), which enables cardholders to use their mobile phone to access their Barclaycard accounts, online news, purchase goods and send and receive e-mail. Barclaycard profits increased by 20% to £401m (1998: £334m). Total income growth rose 9% to £968m primarily as a result of an increase in average extended credit balances up 17% to £4.8bn and a 9% increase in turnover volumes. Income growth was supported by further improvements to the product range, including the introduction of a new rewards scheme, free extended warranty and the launch of new platinum Visa and Mastercards. These initiatives helped to improve new customer recruitment up 35% to 646,000 (1998: 478,000) and retentions, with the number of customers leaving down 12% to 382,000 (1998: 432,000). The overall interest margin was maintained as a result of strong growth in interest earning balances relative to non-interest earning balances being offset by a reduction in rate spreads. This reflected the introduction of a pricing strategy to increase Barclaycard's share of an individual customer's credit card borrowing requirements by offering a reduced interest rate on extended credit balances to customers with higher transaction volumes. Fees and commissions grew by 5% as a result of increased volumes in card transactions up 10% to 1.1billion (1998: 1 billion) which was largely offset by continued pressure on merchant acquisition fee margins. Total costs in Barclaycard fell by 4% to £397m largely as a result of the benefits associated with the change programme announced in September 1998 resulting in the loss of 1,100 jobs over a 3 year period. The reduction in the workforce remains on track, although increases in staff numbers will continue in the international operations as Barclaycard continues to expand into Europe and in e-commerce activities. The charge for bad and doubtful debts increased by 18% to £170m. This primarily reflected the impact of growth in interest earning balances. The credit quality of outstanding balances was maintained through a combination of robust initial assessment and ongoing credit management. Further investment was made in expanding Barclaycard's presence in Germany and France. New cards were launched in Spain and Greece. As a result the number of cards in issue overseas grew 43% to 1 million (1998: 700,000). Corporate Banking Corporate Banking provides relationship banking to the Group's middle market, large corporate and institutional customers. Customers are served by a network of 1,200 specialist relationship managers across the United Kingdom who provide access to an extensive range of products. Corporate Banking also offers its customers access to business centres in the rest of Europe, the United States and the Middle East. In addition, an office in Miami provides finance and correspondent banking services to the Group's customers in Latin America. Corporate Banking's close working relationships with Barclays Capital ensures that large corporate and institutional customers have access to the capital markets and to specialist investment banking products which complement Corporate Banking's product and service range. Corporate Banking has a strong competitive position in the United Kingdom, where around a quarter of middle market companies bank with Barclays. Opportunities for growth exist within both the United Kingdom, through customer acquisition and increased product penetration, and in the rest of Europe, where our presence exceeds our UK and many of our European rivals. 1999 1998 £m £m Net interest income 1,252 1,214 Net fees and commissions 690 613 Other operating income (12) 24 Total income 1,930 1,851 Total costs (863) (862) Provisions for bad and doubtful (120) 2 debts Operating profit before impact of 947 991 Finance Act Write-down of leases - (40) Operating profit 947 951 Corporate Banking produced a good performance in 1999. Operating profit, before the impact of a £40m write-down in lease receivables in 1998, reduced by £44m or 4% to £947m as a result of an increase in the net provision charge to £120m (1998: net credit £2m). The £122m increase in provisions for bad and doubtful debts mainly reflected the lower levels of releases and recoveries of £86m (1998: £168m). New and increased provisions were slightly higher than the levels experienced last year. Net interest income rose by 5% after adjusting for a £20m recovery in 1998 from two debts previously written off, which was in addition to a £31m specific provision recovery in respect of these customers. Corporate Banking achieved good growth in business lending volumes in 1999, primarily to larger and higher quality corporate customers. Average customer lending balances increased by 7% to £43bn as a result of steady growth in UK lending and strong growth in international lending. High levels of origination have continued within large corporate banking in the United Kingdom as a result of increased acquisition finance activity. Middle market activity has also been strong as a result of the introduction of enhanced customer value propositions. Average lending volumes in the international businesses have increased by 17% to £7bn (1998: £6bn) with growth predominantly in the rest of Europe and the Middle East. Lending volumes in Latin America have been held at 1998 levels. Overall lending margins have been maintained. UK lending margins continued to narrow, reflecting the improving quality of the lending portfolio. Overseas margins have improved year-on-year as a result of adverse conditions in the debt capital markets in the second half of 1998. Risk adjusted margins, which take account of expected credit losses, have been maintained. Average UK deposit volumes increased by 9% to £32bn despite continued contraction in corporate liquidity. The overall deposit margin has reduced slightly, reflecting stronger growth in the lower margin treasury deposits and a reduced contribution from non-interest bearing current accounts. Net fees and commissions increased strongly by 13% to £690m. Lending related fees rose strongly reflecting a higher volume of arrangement fees in respect of on and off-balance sheet financing products. Money transmission income was at a similar level to 1998 despite continued pricing pressure. Strong growth in electronic products has resulted in over 25% of UK corporate customers being registered for these services. Foreign exchange related income increased as a result of a new and consistent pricing policy introduced in the second half of 1998. Other operating income decreased as a result of increased credit provisions and difficult trading conditions in the Group's Brazilian associate, Banco Barclays e Galicia SA. In addition, there was a reduced contribution from Cairo Barclays SAE, which became a subsidiary from 7th June 1999. Costs were maintained at 1998 levels despite the impact of the consolidation of Cairo Barclays which added £5m to costs in the second half of 1999. Costs in the second half of 1999 were lower than the same period in 1998, reflecting the continuing restructuring of Corporate Banking during 1999. A reduction in staff numbers of 400, primarily as a result of this restructuring, was offset by a 500 increase in staff as a result of the acquisition of a controlling share in Cairo Barclays. In addition there were a further 200 UK staff under notice of redundancy as at 31st December 1999. After adjusting for the impact of the acquisition of a controlling share in Cairo Barclays, staff costs were maintained at 1998 levels. Barclays Capital Barclays Capital conducts the Group's international investment banking business. The business focuses on areas where it believes it has competitive advantage and which are integral to the Group. Barclays Capital serves as the Group's principal point of access to the wholesale markets and also deals in these markets with governments, supranational organisations, corporates, banks, insurance companies and other institutional investors. The activities of Barclays Capital are grouped into two principal areas: Rates which include sales, trading and research relating to government bonds, money markets, foreign exchange, commodities, and their related derivative instruments and Credit which includes origination, sales, trading and research relating to loans, securitised assets, corporate bonds and their related derivative instruments and private equity investment and equity derivatives. Barclays Capital is an important component of the overall Group, providing a variety of complementary services and products to all of the Group's businesses and their customers. It also provides a counterbalance to disintermediation of the traditional corporate lending businesses. In 1999 the European capital markets expanded significantly driven by the introduction of the euro and increased corporate fund raising on the back of rapid corporate consolidation. Barclays Capital, with its leading European loan business and strong client franchise, is well positioned to benefit from the strong growth in this market. In addition, the globalisation of investment flows creates significant opportunities for investment banks like Barclays Capital which has global capability for providing financing solutions to companies. 1999 1998 £m £m Net interest income 400 417 Dealing profits 554 (29) Net fees and commissions 163 159 Other operating income 40 44 Total income 1,157 591 Total costs (805) (701) Provisions for bad and doubtful (36) (160) debts Operating profit 316 (270) Barclays Capital reported an operating profit of £316m compared to an operating loss of £270m in 1998. This reflects a strong performance and a return to stability in the financial markets following the 1998 Russian economic crisis and the subsequent dislocation in the world credit markets. Both the Rates and Credit businesses performed well despite a more challenging trading environment in the second half of the year, as a result of widening credit spreads and rising sterling interest rates. Dealing profits were £554m in 1999 (1998: dealing losses of £29m). This was achieved while operating at lower risk levels compared to last year. Average Daily Value at Risk utilisation reduced by 23% to £16.1m (1998: (£20.9m)). The Rates business continued to perform strongly with good contributions from the government bonds, interest rate derivatives and foreign exchange businesses. In the Credit business, equity derivatives and secondary corporate bond businesses also made good contributions benefiting from increased customer related activities. Net interest income decreased by 4% or £17m, to £400m as a result of lower interest earned from reduced regulatory capital employed. This was partially offset by a strong performance from the money markets business which benefited from a favourable interest rate environment during the year and the structured capital markets business, which had a record year in its client related activity. Net fees and commissions increased by 3% to £163m reflecting growth in fees earned in the primary corporate bond business and from loan arrangement activity. Barclays Capital benefited from diversifying and strengthening its client base for bond issues as it maintained its leading position in sterling bond issuance and European syndicated loan markets. Although the new euro bond market was highly competitive in 1999, good progress was made with new issues for Abbey National, Carrefour, Kappa Packaging Group and Vodafone AirTouch. Other operating income consists principally of realisations from private equity business, which had a record performance in 1999 including significant contributions from continental Europe. Provisions for bad and doubtful debts amounted to £36m and was mainly in respect of overseas exposures. In 1998, £130m of the total charge of £160m was in respect of the default of currency forward contracts and repurchase agreements by Russian counterparties. Costs increased by 15% to £805m (1998: £701m), reflecting a higher level of performance related pay in line with improved profitability. Excluding performance related pay, costs were lower than 1998 levels reflecting continued cost management. This was achieved whilst continuing to invest in the business, particularly in the credit and European markets and also in new technology to improve the trading, control and processing systems. The ongoing investment in improving core technology and adding selectively to develop the human resources within Barclays Capital continues to be a priority. Barclays Global Investors Barclays Global Investors (BGI) is the largest institutional asset manager in the world counting some of the world's most sophisticated investing institutions amongst its 1,500 clients. BGI offers advanced active and indexed asset management services for institutional clients from offices located in seven countries around the world. The objective of BGI's advanced active management service is to outperform market benchmarks by the application of disciplined investment processes using statistical models to test and implement investment decisions. The objective of indexed management is to replicate the performance of market benchmarks. In addition to these activities, BGI is a major lender of securities. The global asset management industry is growing rapidly with revenues forecasted to triple to over £500bn by 2010. BGI continually invest in its business to ensure it maintains its strong competitive position on this growing market. 1999 1998 £m £m Net fees and commissions 318 277 Net interest income 6 9 Other operating income - 2 Total income 324 288 Total costs (281) (236) Operating profit 43 52 Operating profit decreased by £9m primarily reflecting a continued investment in a number of strategic investment programmes. Investment in these programmes has doubled to £28m (1998: £14m). One area of significant investment has been in quantitative product research and development with the aim of achieving a greater level of active products within BGI's business mix not just for the institutional markets but also for the individual market place. Another area of investment expenditure has been in supporting the launch of a range of Exchange Traded Funds (ETFs), in the United States and Canada. ETFs are index funds that are bought and sold like shares on a national exchange. These investment programmes aim to ensure sustained business growth in a highly competitive global market place. Fees and commissions increased 15% to £318m (1998: £277m), benefiting from new business growth in assets under management and favourable market conditions during the year. Good growth in advanced active and securities lending offset continued competitor pressure on margins within the index business. The securities lending business benefited from the introduction of this activity to pension funds in Japan and Canada. During 1999, BGI announced the formation of E-Crossnet, a joint venture to cross UK and continental European equities. The rise in costs of £45m reflects increased investment expenditure coupled with higher staff costs. Total assets under management grew to £486bn from £370bn at 31st December 1998; £34bn of the increase is attributable to net new business and £82bn is attributable to market and exchange rate translation movements. Assets under management consist of £384bn of indexed funds and £102bn under advanced active management. All geographical regions have experienced good growth in assets. For the second consecutive year, BGI Europe was first in terms of the number of UK institutional client gains. SUMMARY OF RESULTS PROFIT BEFORE TAX 1999 1998 £m £m Retail Financial Services 1,713 1,477 Corporate Banking* 947 991 Barclays Capital 316 (270) Barclays Global Investors 43 52 Businesses in Transition** - 48 Other operations 13 (167) Head office functions (77) (72) Goodwill amortisation (13) (12) Provision for litigation - (76) settlement*** Operating profit 2,942 1,971 Restructuring charge (344) - Exceptional items (138) 1 Former BZW businesses - (33) Write-down of leases - (40) Write-down of fixed asset - (4) investments 2,460 1,895 1999 1998 TOTAL ASSETS £m £m Retail Financial Services 48,726 46,197 Corporate Banking 47,422 45,341 Barclays Capital 144,811 114,706 Barclays Global Investors 232 183 Businesses in Transition - 554 Other operations and Head office 5,562 5,428 functions Retail life-fund assets 8,040 7,085 attributable to policyholders 254,793 219,494 WEIGHTED RISK ASSETS Retail Financial Services 33,362 31,546 Corporate Banking 48,218 45,869 Barclays Capital 32,032 29,344 Barclays Global Investors 456 207 Businesses in Transition - 594 Other operations 1,810 2,240 115,878 109,800 * Figures are stated prior to the write-down of leases. ** Businesses in Transition 1998 profit before tax excludes the residual losses of the former BZW businesses which are shown separately. ***The charge in 1998 related to the contribution to the overall settlement to the Administrators of British & Commonwealth Holdings PLC (B&C) in relations to proceedings which arose in connection with B&C's acquisition of Atlantic Computers in 1988. CONSOLIDATED PROFIT AND LOSS ACCOUNT 1999 1998 £m £m Interest receivable 9,320 9,952 Interest payable (4,696) (5,604) Write-down of leases - (40) Profit on redemption/repurchase of 3 3 loan capital Net interest income 4,627 4,311 Net fees and commissions 2,932 2,779 receivable Dealing profits 561 (33) Other operating income 244 324 Total non-interest income 3,737 3,070 Operating income 8,364 7,381 Administration expenses - staff (3,057) (2,811) costs Administration expenses - other (1,807) (1,829) Depreciation and amortisation (280) (275) Operating expenses (5,144) (4,915) Operating profit before provisions 3,220 2,466 Provisions for bad and doubtful (621) (492) debts Provisions for contingent (1) (76) liabilities and commitments Operating profit 2,598 1,898 Exceptional items (138) 1 Write-down of fixed asset - (4) investments Profit on ordinary activities 2,460 1,895 before tax Tax on profit on ordinary (649) (533) activities Profit on ordinary activities 1,811 1,362 after tax Minority interests (equity and non- (52) (45) equity) Profit for the financial year 1,759 1,317 attributable to the members of Barclays PLC Dividends (746) (646) Profit retained for the financial 1,013 671 year Earnings per ordinary share 117.5p 87.2p Earnings per ordinary share for 142.8p 89.6p the ongoing business Dividend per ordinary share: First interim 17.5p 15.5p Second interim (payable 3rd May 32.5p 27.5p 2000) CONSOLIDATED PROFIT AND LOSS ACCOUNT FOR THE ONGOING BUSINESS 1999 1998 £m £m Interest receivable 9,320 9,952 Interest payable (4,696) (5,602) Profit on redemption/repurchase of 3 3 loan capital Net interest income 4,627 4,353 Net fees and commissions 2,932 2,771 receivable Dealing profits 561 (27) Other operating income 244 319 Total non-interest income 3,737 3,063 Operating income 8,364 7,416 Administration expenses - staff (2,865) (2,789) costs Administration expenses - other (1,655) (1,812) Depreciation and amortisation (280) (276) Operating expenses (4,800) (4,877) Operating profit before provisions 3,564 2,539 Provisions for bad and doubtful (621) (492) debts Provisions for contingent (1) (76) liabilities and commitments Operating profit for the ongoing 2,942 1,971 business Restructuring charge (344) - Exceptional items (138) 1 Former BZW businesses - (33) Write-down of leases - (40) Write-down of fixed asset - (4) investments Profit on ordinary activities 2,460 1,895 before tax The results shown on page 9 include the 1999 restructuring charge and the residual losses relating to the former BZW businesses and the impact of the Finance Act in 1998. The table above presents the consolidated profit and loss account for the ongoing business excluding the impact of these items. CONSOLIDATED BALANCE SHEET 1999 1998 Assets: £m £m Cash and balances at central banks 1,166 942 Items in course of collection from 2,492 2,475 other banks Treasury bills and other eligible 7,176 4,748 bills Loans and advances to banks - banking 13,071 20,316 - trading 29,585 16,296 42,656 36,612 Loans and advances to customers - banking 95,006 81,469 - trading 18,532 14,641 113,538 96,110 Debt and equity securities 59,523 50,068 Interests in associated 106 150 undertakings and joint ventures Intangible fixed assets - goodwill 183 196 Tangible fixed assets 1,800 1,939 Other assets 18,113 19,169 246,753 212,409 Retail life-fund assets 8,040 7,085 attributable to policyholders Total assets 254,793 219,494 Liabilities: Deposits by banks - banking 26,915 25,951 - trading 17,571 8,469 44,486 34,420 Customer accounts - banking 105,027 96,099 - trading 18,939 12,706 123,966 108,805 Debt securities in issue 23,329 17,824 Items in course of collection due 1,400 1,279 to other banks Other liabilities 40,140 38,191 Undated loan capital - convertible 309 301 to preference shares Undated loan capital - non- 1,440 1,441 convertible Dated loan capital - non- 2,848 1,992 convertible 237,918 204,253 Minority interests and shareholders' funds: Minority interests: equity 82 51 Minority interests: non-equity 270 263 Called up share capital 1,495 1,511 Reserves 6,988 6,331 Shareholders' funds: equity 8,483 7,842 8,835 8,156 246,753 212,409 Retail life-fund liabilities 8,040 7,085 attributable to policyholders Total liabilities and 254,793 219,494 shareholders' funds

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