Interim Results - Part 3

BARCLAYS PLC 5 August 1999 PART 3 Analysis of operating profit by business Retail Financial Services Retail Financial Services brings together all of the Group's retail interests around the world. Its purpose is to serve customers by understanding their needs as individuals and by offering services and products that anticipate and satisfy their requirements. Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m Net interest income 1,466 1,445 1,386 Net fees and commissions 861 868 830 Income from long-term assurance 18 62 47 business Other operating income 64 42 20 Total income * 2,409 2,417 2,283 Total costs (1,349) (1,438) (1,371) Provisions for bad and doubtful (240) (199) (191) debts Operating profit 820 780 721 *Half year ended 30th June 1999 includes a £40m provision for possible redress to personal pension customers (non- priority cases). Retail Financial Services produced a strong performance with a 14% increase in operating profit to £820m over the first half of 1998. Net interest income increased by £80m, or 6% to £1,466m, primarily as a result of strong growth in UK consumer lending and extended credit balances at Barclaycard, continued improvement in mortgage lending and further growth in average UK savings balances. This was partially offset by a reduced contribution from non-interest bearing liabilities as a result of lower interest rates. UK margins were maintained, with a growth in overall asset margins being offset by a fall in overall liability margins. Net fees and commissions grew by 4%, to £861m, predominantly in the European Retail Banking, Private Banking and Offshore Services businesses within Wealth Management. This is despite a £33m reduced contribution from Barclays Insurance following the move to in-house underwriting of all payment protection insurance. In-house underwriting income is included in Other operating income and is the main reason for the increase to £64m over the first half of 1998. Total customer funds, which include assets under management and on-balance sheet deposits, grew £4bn or 4%, to £111bn (31st December 1998: £107bn, excluding the Merck Finck business which was sold on 31st March 1999). Assets under management increased by £3bn to £50bn, of which around half was attributable to net new business and half to market movements after excluding the Merck Finck business. Loans to customers rose 3% to £38bn (31st December 1998: £37bn). Total costs were lower than the first half of 1998 despite continued investment in technology, emerging delivery channels and higher business volumes. Operational efficiencies from past investments, particularly the on- going centralisation of back office processing and the development of shared service capabilities such as call centres, have contributed to this cost reduction. Total staff costs (excluding redundancy and relocation costs) were maintained at the same level as the first six months of 1998. In May a programme of UK job reductions was announced, of which the majority are anticipated in Retail Financial Services and will occur by the end of 1999. This will be partially offset by an additional 1,800 jobs being created primarily in call centres. Provisions rose by £49m to £240m (1998: £191m). This was primarily attributable to the volume growth in UK consumer lending and extended credit balances in Barclaycard and to a lesser extent reflects less favourable UK economic factors. Within the rest of Europe, Africa and the Caribbean provisions remained at low levels. Retail Financial Services is organised for reporting purposes into three major business groupings. The operating profit for these is shown below: Analysis of Retail Financial Services operating profit Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m Retail customers* 403 441 398 Wealth Management 221 169 155 Barclaycard 196 170 168 Operating profit 820 780 721 *Half year ended 30th June 1999 includes a £40m provision for possible redress for personal pension customers (non- priority cases). Retail Customers This business provides a wide range of services and products to personal and small business customers throughout the United Kingdom and to personal and corporate customers in parts of Africa. These services are provided through a network of branches and ATMs, and through direct channels such as the telephone and the internet. Operating profit in Retail Customers increased by 1%. Excluding a further £40m provision for the possible redress to personal pension policy holders (non-priority cases), profit rose 11%. This increase was primarily attributable to continued growth in consumer lending, savings and mortgage balances. UK Personal Customers Consumer lending balances increased by 4% in the first half of 1999 to £6.0bn (31st December 1998: £5.7bn). Average balances grew by 13% year-on-year to £5.9bn with consumer lending margins maintained despite continued competitive pressure. Average UK mortgage outstandings grew by 5% year-on-year with a continued improvement in margins. The cost of incentives reduced to £10m (1998: £11m). Gross new mortgage lending increased by 47% to £2.1bn compared to the same period in 1998. Fixed and capped rate mortgages account for two-thirds of new business and 40% of overall balances compared to 60% and 30% respectively for the first half of last year. Average UK personal savings balances rose by 9% to £19.4bn compared to the first half of 1998 reflecting a continued focus on providing a portfolio of savings products, tailored to the customers' individual requirements. Although competitive pressure remains high, overall savings margins were maintained. The number of UK personal current accounts increased by 3% to 8 million in the first half of the year. This is partly attributable to the introduction of Instant Banking, a market leading initiative launched at the end of 1998, and to the continuing success of Barclays Additions. The total number of customers using this fee-based current account rose to over 750,000 (31st December 1998: 645,000). The launch in April of Barclays.net, the first free 'internet service provider' to be offered by a UK bank, led to an increased demand for on-line banking. Since the launch, 10,000 customers per week have taken up the on-line service, bringing the total of on-line and telephone banking customers to 1.1 million. Sales of unit trusts, managed portfolios, and individual life and pension products grew by 28% (in API terms) in the first six months of 1999. In particular, sales of investment products rose by 59% benefiting in part from a promotion to coincide with the last opportunity to invest in Personal Equity Plans (PEPs) and the launch of Individual Savings Accounts (ISAs). Assets under management within Barclays Funds (which includes b2) increased 9% to £6.7bn in the first half of the year. Income increased by 9% over the first half of 1998. b2 increased its range of product offerings to include a range of ISA products. Barclays Insurance's income increased reflecting the success of the new product campaigns and a new range of payment protection policies. UK Small Business Customers Operating profit in small business increased by 23%. Total income from UK Small Business was maintained at first half 1998 levels. Interest income was marginally lower reflecting a reduced contribution from current accounts as a result of falling interest rates. There has been good growth in lending volumes to £1.6bn since the end of last year. Fees and commissions improved slightly, reflecting increased transaction volumes and unchanged commission tariffs. Total costs were lower than in the first half of 1998. Provisions reduced compared to the first half of 1998 as a result of a continued improvement in asset quality following the introduction of a standardised risk management process. Over 40,000 small business customers now use the on-line banking service, supplementing an existing telephone banking service that has recently become 24 hour and now has 170,000 registered customers. Africa Operating profit in the African business improved by 21% to £41m, benefiting from increased focus on product innovation and use of technology. There were particularly strong performances from our operations in Zimbabwe, Ghana and Zambia. In Kenya the economic environment, which resulted in lower interest rates, impacted adversely upon income. However, the core business remains strong and there is recent evidence of some economic improvement. Wealth Management Wealth Management serves affluent and high net worth clients globally, with relationship based services and bespoke products, particularly in the areas of banking, asset management and long-term financial planning. The branch networks in Spain, France, Greece and Portugal serve the medium and high net worth personal markets. Private Banking offers an integrated asset management service from offices around the world servicing clients from over 100 countries. Offshore Services, with offices in the Channel Islands, Isle of Man, Cyprus, Middle East and London, provides specialist banking services for personal customers and companies which are non-UK based. Wealth Management also includes UK Premier, Stockbrokers and the Caribbean. Operating profit in Wealth Management rose 43% to £221m, predominantly driven by strong growth in Private Banking, Offshore Services and the European retail areas. Total income grew by 15% with increased contributions from all businesses. There was particularly good income growth in the Caribbean (up 15% to £62m), Private Banking (up 17% to £76m), Stockbrokers (up 22% to £66m), Offshore Services (up 17% to £112m) and the European Retail Banking Group (restated for the Merck Finck sale, up 13% to £147m). Growth in total income across the Wealth Management businesses benefited from an increase in assets under management of £2bn, or 5%, to £38bn in the first half of 1999 (restated for the Merck Finck sale). Growth in UK Premier operating profits benefited from a 13% increase in customer numbers to 127,000 (31st December 1998: 112,000). Costs were held at 1998 levels and this, combined with increased salesforce productivity, sharply improved profitability per client. European Retail Banking Group performed well, with strong income growth in each country assisted by buoyant stock markets and continued successful targeting of affluent and high net worth individuals. This growth has been reinforced with the launch of a range of innovative products, including the first 'sub 5%' 15 year mortgage in Spain. The Caribbean operations achieved a good performance, with operating profits up by 5% to £23m aided by an improved performance from the strong offshore market and the establishment of Barclaycall customer service units offshore. In Offshore Services operating profit rose 23%, reflecting a 4% growth in customer deposits and improved margins. Total income at Private Banking grew by 17%, reflecting increased business levels, favourable market conditions and investment in client facing staff. Clients' funds were £22bn as at 30th June 1999, an increase of 4% compared to the end of last year. Stockbrokers' operating profit improved strongly as a result of good growth in investment management income and increased dealing activity. In March, Barclays Stockbrokers became the first UK broker to launch an on-line internet based dealing service together with its proprietary Price ImproverTM, an automated facility which scans prices offered to select the best price available for the customer. Overall costs in Wealth Management increased by 6%. This reflected the increased investment in front line staff and IT infrastructure to support business growth, and a substantial increase in transaction volumes. Technology investment included the development of internet capability in Stockbrokers and Offshore Services. Barclaycard Barclaycard is the largest credit card business in Europe. It offers a full range of credit card services to individual customers, together with card payment facilities to retailers and other businesses. Operating profits increased by 17% to £196m compared to the same period last year. Average extended credit balances continued to grow strongly, increasing 15% over the first half of 1998. This growth was supported by further improvements to the product package including the introduction of a new rewards scheme, free extended warranty and the launch of a new platinum card. Net interest margins remained at similar levels to the first half of 1998 although a slight improvement was seen on the second half of 1998 reflecting an increase in interest earning balances as a proportion of total outstandings. Fees and commissions increased by 3%, as transaction growth was offset by an increase in the number of account fees refunded to customers and a slight contraction in merchant acquisition fee margins. Total costs fell by 2% as cost savings from the change programme announced in September 1998 began to take effect. Investment continued in Barclaycard's international business, including the launch of a credit card in Spain during the first half of 1999. Provisions for bad and doubtful debts increased by 15% compared to the same period last year, primarily reflecting volume growth in extended credit balances. The credit quality of outstanding balances has been maintained through a combination of robust initial assessment and ongoing credit management. Corporate Banking Corporate Banking provides relationship banking to the Group's middle market and large corporate customers. An extensive network of specialist business centres in the United Kingdom as well as offices in continental Europe, the United States and the Middle East, serves both corporate and institutional customers. In addition, an office in Miami provides trade finance and correspondent banking services to the Group's Latin America customers. As well as the full range of conventional banking services, Corporate Banking provides foreign exchange and hedging products, factoring and invoice discounting, asset backed financing and contract hire. Corporate Banking's close working relationship with Barclays Capital ensures larger corporate customers have integrated access to the capital markets in addition to more traditional bank financing. Corporate Banking's European reach has been supported by the launch of a full range of euro products, including current and deposit accounts, euro denominated overdrafts and loan products, leasing and sales financing. Following a highly successful euro conversion programme, the Group is one of the top ten cross-border euro payment banks with 5% of the euro payment market by value. Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m Net interest income 610 613 601 Net fees and commissions 328 313 300 Other operating income 5 11 13 Total income 943 937 914 Total costs (420) (448) (414) Provisions for bad and doubtful (65) (42) 44 debts Operating profit before impact of 458 447 544 Finance Acts Write-down of leases - - (40) Operating profit 458 447 504 Corporate Banking produced a good underlying performance. Although operating profit reduced by £86m to £458m before the impact of a £40m write-down of lease receivables in the first half of 1998, this resulted from a £109m year-on-year increase in the net provision charge. Provisions for bad and doubtful debts increased to £65m (1998 net credit: £44m) mainly as a result of lower levels of credit risk releases and recoveries of £37m (1998: £96m). New and increased provisions were higher than the low levels experienced in the first six months of 1998, but remained at a similar level to the second half of last year (excluding Russian provisions of £23m). Net interest income rose 1% over the first half of 1998. After adjusting for a £16m realisation from a debt previously written off in the first half of last year, net interest income increased by 4%. Average customer lending balances increased by 10% compared to the first half of 1998, reflecting good loan growth in all business areas. Large corporate lending has benefited from increased acquisition finance activity, although growth has slowed since the second half of 1998. Average UK middle market lending has grown by 10% year on year predominantly to the larger and higher quality corporate customers. Lending volumes in the international businesses have increased by 14% although this has also slowed compared to the second half of 1998. In the first half of 1999, growth in lending volumes is predominantly in Europe. UK lending margins continued to reduce slightly reflecting the improved quality of the lending portfolio. Overseas lending margins have widened compared to the same period last year, as a result of the switch to traditional bank lending from debt capital markets in the second half of last year. Adjusting for expected credit losses, the overall lending margin was at a similar level to the first and second halves of 1998. Average UK deposit volumes were 11% higher year-on-year although the growth rate has slowed in the first half of 1999, reflecting some contraction in UK corporate liquidity. The overall liability margin reduced slightly against the first and second halves of 1998, reflecting stronger growth in the lower margin Treasury deposits and the impact of falling interest rates. Net fees and commissions rose by 9% as a result of good growth in lending related fees and foreign exchange related income. These improvements reflect a higher volume of arrangement fees in respect of on and off-balance sheet financing products and continued benefit from the new foreign exchange pricing policy introduced in the second half of 1998. Money transmission income was at similar levels to the first half of 1998. Continued growth in sales of electronic products has resulted in over 22% of corporate customers using electronic banking products. Other operating income declined compared to the first half of 1998 reflecting a reduced contribution from the Group's associated undertaking, Banco Barclays e Galicia. Costs increased slightly compared to the first half of 1998 although they were lower than the second half of last year. The small rise mainly reflects an increase in staff costs as a result of the annual pay award. Corporate Banking continues to invest in a range of initiatives to improve the sales management approach, develop new products and improve operational efficiencies. The majority of the benefit from the 1999 restructuring programme is not expected to be realised until 2000. Barclays Capital Barclays Capital conducts the Group's international investment banking business. The business focuses on areas where it believes it has competitive advantage and which are integral to the Group's broader business strategy. Barclays Capital serves as the Group's principal point of access to the wholesale markets and also deals in these markets with governments, supranational organisations, corporates, banks, insurance companies and other institutional investors. The activities of Barclays Capital are grouped in two principal areas: Rates which includes sales, trading and research relating to government bonds, money markets, foreign exchange, commodities and their related derivative instruments and Credit which includes origination, sales, trading and research relating to loans, securitised assets, corporate bonds and their related derivative instruments and private equity investment and equity derivatives. Barclays Capital is an important component of the overall Group, providing a variety of complementary services and products including foreign exchange and interest rate hedging instruments to all of the Group's businesses and their customers. It also provides a counterbalance to disintermediation of the traditional corporate lending businesses. Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m Net interest income 201 226 191 Dealing profits 319 (233) 204 Net fees and commissions 83 84 75 Other operating income 21 12 32 Total income 624 89 502 Total costs (423) (363) (338) Provisions for bad and doubtful (23) (152) (8) debts Operating profit 178 (426) 156 Operating profit increased by 14%, or £22m, to £178m. This also represents a £604m improvement in performance compared to a £426m operating loss for the second half of 1998 which resulted from the Russian economic crisis and the subsequent dislocation in the world credit markets. Both the Rates and Credit businesses performed well in an overall favourable trading environment during the first half of 1999. Dealing profits increased by 56%, or £115m, to £319m compared with the first six months of 1998. This was achieved while operating at lower levels of risk compared to last year. Average daily value-at-risk utilisation reduced by 35% to £13.0m (first half 1998: £20.1m, second half 1998: £21.7m). In the Rates business there was strong growth in foreign exchange and government bond sales and trading, and interest rate derivatives performed strongly. The secondary corporate bond business made a good contribution as a result of focusing on increased customer related business with higher inventory turnover. Net interest income increased by £10m over the first half of 1998. The money market business made a significantly increased contribution benefiting from the downward movement in UK interest rates. This was offset by lower interest earned from reduced regulatory capital employed. Fees and commissions improved by £8m, or 11%, to £83m reflecting strong growth in fees earned in the primary corporate bond business and a similar level of loan arrangement fees to the first half of last year. This increase was offset by lower revenues in the futures business as a result of continued pricing pressures. Barclays Capital maintained a leading position in sterling bond issuance. The new euro bond market was intensely competitive in the first half of 1999, however good progress was made with new issues for Abbey National, Kingdom of Belgium and Carrefour. Barclays Capital also maintained its leading position in the European syndicated loan market. Other operating income consists principally of realisations from private equity investments. There was a good contribution during the first half of 1999 which included the first significant contribution from continental Europe. Costs were higher than both the first and second half of 1998. This reflected a higher level of performance related pay in line with improved profitability. Excluding performance related expenditure, costs fell marginally over the second half of 1998 but are higher than the first half of last year reflecting the absorption of fixed costs previously allocated to the former BZW businesses up until the sale completion in April 1998. Technology development and related support costs remain at a high level as the Year 2000 programme nears completion. The replacement and upgrade of settlement, risk and financial systems continues to be a priority. Barclays Global Investors Barclays Global Investors (BGI) is the world's largest institutional investment firm and offers advanced active and indexed asset management services. The objective of advanced active management is to outperform market benchmarks by the application of disciplined investment processes. The objective of indexed management is to replicate the performance of market benchmarks. In addition, BGI is a major lender of securities which provides added value by improving client performance. BGI's activities are carried out from twelve offices located in seven countries. Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m Net fees and commissions 152 140 137 Net interest income 3 3 6 Other operating income - (1) 3 Total income 155 142 146 Total costs (127) (119) (117) Operating profit 28 23 29 Operating profit declined to £28m (1998: £29m) as a result of an increase in investment expenditure. Net fees and commissions increased by 11% to £152m, benefiting from favourable market conditions and a good level of net new business growth in assets under management. The overall income margin was maintained as a result of increased revenues in the securities lending business resulting from the growth in assets under management. Total assets under management grew by £64bn to £434bn from £370bn at 31st December 1998, of which £12bn is attributable to net new business and £52bn to market growth. Assets under management comprise £343bn of indexed funds and £91bn under advanced active management. BGI continues to win new mandates particularly in Europe, despite very competitive conditions in the institutional index market. The UK advanced active product group has outperformed its benchmark and this good relative performance, together with a trend towards more quantitative fund management in Europe, have contributed to the growth in new business. All BGI's individual businesses have performed well in 1999. Europe, North America and Japan continued their strong performance of last year. Total costs grew by 9%, mainly as a result of an £8m rise in costs in respect of a number of strategic investment programmes. These are designed to enhance the underlying operations and sustain growth in the increasingly competitive global market place of index and advanced active fund management. This investment includes the development of new advanced active and index products and expanded channels of distribution to serve BGI's global client base. Businesses in Transition Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m France in Transition - 16 2 United States Transition - (4) 23 Other Businesses in Transition - 12 (1) - 24 24 Former BZW Businesses - (14) (19) Operating profit - 10 5 These asset portfolios have now been managed down to low levels and are unlikely to result in significant releases and recoveries in the future. France in Transition's residual assets of some £60m have been absorbed within Retail Financial Services. The remaining assets of United States and Other Businesses in Transition totalling £400m are now reported centrally within Other operations. All former BZW businesses were sold or closed by the end of 1998. Other operations Barclays Group Property Services is responsible for the management of the Group's operational premises and property related services. Central services includes a variety of activities which support the operating businesses such as information technology, the central administration of certain operational property costs and other central Group costs. Management of Group capital is the balance of earnings on the Group's capital remaining after allocations to business groups, based generally on weighted risk assets. The Group maintains hedges with respect to its capital and its current account balances, which are designed both to reduce the impact of short-term interest rate fluctuations on profits and to increase profitability over the interest rate cycle. The hedges increase profitability when average short-term interest rates are lower than average medium-term interest rates and depress profitability when average short-term interest rates are higher than average medium-term interest rates. Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m Barclays Group Property Services 21 24 26 Central services (42) (96) (59) Management of Group capital 9 (39) (59) Operating profit (12) (111) (92) The fall in the Group Property Services result is mainly attributable to reduced profits on the disposal of properties (1999: £nil, 1998: £9m). Restructuring costs of £6m were incurred in the first half of 1998. Central services net costs reduced to £42m from £59m reflecting lower investment expenditure and restructuring costs, partially offset by reduced profits on disposal of properties of £4m (1998: £7m). In the second half of 1998, Central services included a £24m provision in relation to vacant leasehold premises which arose as a result of the adoption of FRS 12 (see page 38). The surplus from the central management of Group capital, compared with the deficit in 1998, is mainly attributable to reduced interest allocations to business groups, reflecting lower short-term interest rates. This basis of allocation to the businesses remains in line with previous years. Lower medium-term rates have had an adverse effect on the earnings from capital balances as have the costs of share buy-backs. Head office functions Head office functions comprise the Group's central executive, Group finance, corporate communications, human resources, internal audit operations and the Group credit policy unit. Group finance includes Group general counsel's office, the Group corporate secretariat and the treasury, risk management, financial control, economics and taxation functions. Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m Operating cost (32) (35) (25) The increase in costs is mainly the result of our brand building programme, a comprehensive Group wide initiative designed to improve our customers experience with Barclays. Restructuring charge Half-year ended 30.6.99 31.12.98 30.6.98 £m £m £m Staff costs 247 - - Administrative expenses - other 98 - - 345 - - In May, the Group announced that in 1999 it would incur a staff and related restructuring charge of up to £400m, in respect of 6,000 job losses in the UK, principally in Retail Financial Services and Corporate Banking. The estimated restructuring charge relating to the 6,000 jobs for 1999 has been taken in the first half of the year. The charge is now £300m, based on an estimate of the number of staff opting to take an enhanced pension as part of their redundancy entitlement, the full cost of which will be borne by the pension fund surplus. Further plans relating to certain of Retail Financial Services' international operations have resulted in an additional estimated restructuring charge of £45m. This involves a further 1,000 job losses outside the United Kingdom. Overall annual gross cost savings in respect of these plans are now expected to be in excess of £200m. In the first half of 1999, expenditure of £45m was incurred against the above charge. Economic capital Economic capital, which is distinct from regulatory capital, is a management tool that estimates risk on the basis of the volatility of earnings around their predicted level. The higher the volatility, the more capital is required. Capital is calculated for each business based on its contribution to the overall risk of the Group. The major factor affecting profit volatility is credit risk. The calculation also reflects market risk and business and operational risk. The Group uses annualised return on economic capital as a key measure of business performance for capital intensive businesses. In the calculation, profit reflects the benefit of economic capital, an appropriate allocation of the Group tax charge and is adjusted for the level of risk tendency. The Group's stated range of capital is £6.6bn to £7.0bn. The difference between this range and the sum of the figures below includes capital allocated to other operations (including the Group owned property portfolio and Businesses in Transition) and allows for future growth. Return on Return on economic Economic economic Economic capital capital Capital * capital 30.6.99 30.6.99 31.12.98 31.12.98 % £m % £m Retail Financial 47 2,700 45 2,550 Services Corporate Banking 33 1,900 27 ** 1,900 Barclays Capital 26 850 (35) 850 Barclays Global N/A 50 N/A 50 Investors *For the full year 1998. ** Before the impact of the 1998 Finance Act. Adjusting for this, the return for Corporate Banking was 26%. Risk tendency The Group uses a corporate grading structure which shows the probability of future default by the borrower. This, together with similar risk calibration of categories of personal sector lendings, is used to estimate levels of annualised future credit losses from the overall lending portfolio averaged across the economic cycle (termed risk tendency). Risk tendency estimates assist in portfolio management decisions, such as exposure limits to any single counterparty or borrower, the desired aggregate exposure levels to individual sectors and pricing policy and also provide a guide to changes in the underlying credit quality of the lending portfolio over time. Based upon the composition of the lending portfolio as at 30th June 1999, the underlying level of risk tendency, averaged across the economic cycle, is estimated at around £725m (31st December 1998: £700m). Risk tendency rose by £25m during the first half of the year as a result of increased volumes in UK consumer lending and extended credit balances at Barclaycard. The steady growth in UK corporate lending to higher quality customers has resulted in Corporate Banking's risk tendency being maintained at last year's level. Risk Tendency 30.6.99 31.12.98 30.6.98 £m £m £m Retail Financial 470 445 450 Services Corporate Banking 210 210 210 Barclays Capital 45 45 40 725 700 700 ADDITIONAL INFORMATION (UNAUDITED) KEY FACTS Half-year ended 30.6.99 31.12.98 30.6.98 RETAIL FINANCIAL SERVICES Retail Customers Number of current accounts 8.0m 7.7m 7.5m Customers registered for 773,000 702,000 654,000 Barclaycall - UK Personal Customers registered for 170,000 142,000 100,000 Barclaycall - UK Small Business Customers registered for on-line 342,000 205,000 43,000 banking Small business customers 440,000 430,000 421,000 Number of savings accounts 3.7m 3.5m 3.4m Africa - number of countries 10 10 10 represented Africa - customer deposits £1.5bn £1.4bn £1.4bn Wealth Management Premier clients 127,000 112,000 95,200 ERBG - number of customers 304,100 301,500 297,500 Total customer funds £61.2bn £58.9bn* £54.9bn* Stockbrokers - deal volumes per day 6,400 6,000 6,000 Caribbean - number of countries 14 14 14 represented Caribbean - customer deposits £3.0bn £2.8bn £2.6bn Barclaycard Barclaycards in issue 10m 10m 10m Number of merchant transactions 500m 500m 450m processed Number of UK branches 1,945 1,950 1,960 CORPORATE BANKING Number of UK Corporate Banking 111,500 109,900 109,000 connections - Mid corporate connections 95,600 94,300 93,700 - Larger business connections 13,800 13,600 13,300 - Large corporate connections 2,100 2,000 2,000 Customers registered for electronic 24,900 20,400 14,700 banking Number of current accounts 226,000 220,000 218,000 Number of deposit accounts 100,000 97,000 94,000 *Excluding Merck Finck which was sold on 31st March 1999. 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