Summary Int. Results - 2 of 2

Barclays PLC 2 August 2001 PART 2 Personal Financial Services Personal Financial Services (previously UK Personal Customers) provides a wide range of products and services to personal customers throughout the United Kingdom, including current accounts, savings, consumer loans and payment protection insurance. It is also responsible for the management and development of the Barclays branch network, telephone banking service and online banking service. Personal Financial Services works closely with other businesses in the Group, in particular Woolwich, Barclays Private Clients, Barclaycard and Business Banking. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 576 547 545 Net fees and commissions 256 248 240 Other operating income 68 63 63 Total income 900 858 848 Total costs (479) (494) (516) Provisions for bad and doubtful debts (158) (110) (167) Operating profit 263 254 165 Restructuring costs (12) (15) (36) Integration costs (2) - - Profit before tax and exceptional items 249 239 129 Personal Financial Services operating profit increased 59%, or £98m, to £263m as a result of reduced costs and higher levels of net interest income and fees and commissions. Operating profit in the second half of 2000 benefited from a low net provision charge for that period. Net interest income grew by 6% to £576m. Average lending balances (which includes balances held on behalf of Barclays Private Clients) were up 9% to £ 6.5bn on the first half of 2000 and average deposit balances (on the same basis) grew 9% to £32.6bn. Income derived from these volume increases and the majority of the gain on the hedge closure were offset by reduced margins as a result of the introduction of personal pricing in consumer loans and by stronger growth in lower margin savings products and reduced market rates of interest. Average retail consumer lending balances increased to £4.6bn, ahead of the rate of growth of the market. Notwithstanding the tightening of credit scoring criteria in the second half of 2000, the promotion of personal pricing in the consumer loan market proved successful in attracting higher quality, lower risk business. Average savings balances increased to £11.6bn, partly as a result of the launch of the Regular Savings Account in February 2001 and greater focus on higher balances including e-savings and bonds. Net fees and commissions increased 7% to £256m as a result of the increased number of Additions accounts (2001: 1,141,000, 2000: 958,000) and growth in overdraft lending activity. Other operating income increased 8% to £68m as a result of higher payment protection and other insurance business. Higher quality lending resulted in lower penetration of payment protection policy sales in consumer loans. Total costs fell 7%, or £37m, to £479m. Business as usual costs fell despite an increase in fraud costs. Strategic investment expenditure, at £30m, was mainly directed at the branch network and online services. Provisions fell 5%, or £9m, despite the 9% growth in average lending balances. This reflected continued benefit from the introduction of personal pricing in consumer loans which has resulted in higher quality lending. New and increased provisions, including a £20m charge in respect of interest previously held in suspense, were £157m (31st December 2000: £121m, 30th June 2000: £166m). The total number of Barclays registered customers for online banking increased in the half year by half a million to 2.3m. Overall online sales and transaction volumes have continued to increase, with balances on the e-savings account at £290m. The total number of personal retail customers registered for telephone banking increased to 1.3m (31st December 2000: 1.1m). The total number of Barclays personal current accounts increased to 9.0m and Barclays personal savings accounts increased to 4.3m (31st December 2000: 4.2m) Woolwich The Woolwich business comprises Woolwich plc and Barclays Mortgages, the UK mortgages and household insurance operations of Barclays. Woolwich is a predominantly UK-based financial services business which provides a wide range of personal financial services, including financial advice through one of the UK's largest independent financial advisory (IFA) teams. Half-year ended 30.06.01 31.12.00** 30.06.00* £m £m £m Net interest income 413 209 109 Net fees and commissions 157 60 17 Income from long-term assurance business 11 5 - Other operating income 10 4 - Total income 591 278 126 Total costs (320) (138) (32) Provisions for bad and doubtful debts (34) (12) 8 Profit from joint ventures 1 - - Operating profit 238 128 102 Restructuring costs (1) (2) (2) Integration costs (12) (7) - Fair value adjustments (16) (6) - Profit before tax and exceptional items 209 113 100 * Barclays mortgage business only. ** Barclays mortgage business and operating profit of £70m in respect of Woolwich plc business from 25th October 2000 to 31st December 2000. Pro forma profit and loss account for Woolwich In order to provide a like for like performance of Woolwich's performance, pro forma tables have been provided below assuming that the acquisition of Woolwich plc took place on 1st January 2000. Half-year ended 30.06.01 31.12.00 30.06.00 Total Total Total £m £m £m Net Interest Income 413 425 425 Net fees and commissions 157 161 145 Income from long term assurance business 11 13 21 Other operating income 10 10 6 Total income 591 609 597 Operating costs (320) (308) (305) Provision for bad and doubtful debts (34) (24) (15) Profit/loss from joint ventures 1 - (2) Operating profit 238 277 275 Restructuring costs (1) (2) (2) Integration costs (12) (7) - Profit before tax and exceptional items* 225 268 273 * The fair value adjustments detailed in the footnote on page 10 are not reflected in this presentation. Operating profit before restructuring and integration costs was £238m (2000: £ 275m). Barclays Mortgages operating profit reduced by £39m to £63m reflecting a net credit to provisions in the first half of 2000 and a fall in lending margins induced by repricing during the second half of last year. Adjusting for an £8m one-off increase in the life fund, Woolwich plc operating profit increased 6%. Net interest income fell 3% to £413m. Woolwich plc net interest income remained stable at £316m and reflected an improved contribution from mortgage and other lending activities offset by savings margin compression resulting from intense market competition for deposits. Overall, the Woolwich plc mortgage margin remained stable at 0.8% and the savings margin fell from 1.3% to 1.0%. Barclays Mortgages net interest income fell £12m to £97m, reflecting a high level of redemptions in the book in the second half of 2000. Average UK mortgage balances increased 6.6% to £48.3bn, (2000: £45.3bn). Total market share of gross mortgage lending was 10%, higher than the 9% market share of mortgage stock. Total net UK mortgage lending was £1.8bn, an 18% increase with market share improving strongly in the second quarter. From April, Woolwich branded mortgages were available through the Barclays retail network. The total mortgage pipeline ended the period at £3.4bn (2000: £ 2.2bn). Net fees and commissions increased 8% to £157m and primarily reflected the success of the IFA operation and volume driven growth in mortgage related activities. Total costs rose 5% to £320m (2000: £305m). Strategic investment expenditure increased to £23m (2000: £17m) to support future growth in key business development areas, such as IFA operations and Open Plan. Business as usual costs rose 3%, or £8m, due largely to the greater costs associated with higher new business volumes. Provisions for bad and doubtful debts at £34m were £19m higher than in the first half of 2000, principally reflecting higher levels of Woolwich plc consumer loan balances and a general provision release in 2000. At 30th June 2001 the number of Woolwich Open Plan customers had increased to 806,000 (31st December 2000: 544,000), with product penetration increasing to 3.1 products per customer (2000: 3.0). Woolwich Open Plan customer numbers are on course to reach 1 million by the end of this year. Barclays Private Clients Barclays Private Clients (previously Wealth Management) serves affluent and high net worth clients globally with bespoke, relationship-based services in the areas of banking, asset management, stockbroking and long-term financial planning. It brings together the existing operations of Premier Banking, European Retail Banking, Offshore Services, Private Banking, Stockbrokers and Caribbean into one business. Barclays Private Clients serves over 1 million affluent clients across 33 countries worldwide and has extensive geographical diversity with over a third of clients based outside the UK, mainly in France, Iberia and the Caribbean. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 427 417 376 Net fees and commissions 260 278 301 Income from long-term assurance business 83 87 79 Other operating income 14 22 14 Total income 784 804 770 Total costs (440) (480) (426) Provisions for bad and doubtful debts (13) (14) (5) Operating profit 331 310 339 Restructuring costs (6) (30) (11) Profit before tax and exceptional items 325 280 328 Operating profit of Barclays Private Clients reduced 2% to £331m compared to the first six months of 2000 (2000: £339m) although it increased by 7% compared to the second half of last year. This performance was achieved despite an increase in strategic investment spend of £33m, depressed market conditions with the average FTSE 100 level down 7% and market retail broking volumes down 32% compared with the first half of last year. Net interest income increased by 14% to £427m as average lending volumes increased 18% and average deposits, primarily of UK affluent clients, grew by 8%. The benefit was partially offset by margin compression in lendings and deposits, as a result of reduced interest rates. Net fees and commissions decreased 14%, or £41m, to £260m primarily due to lower brokerage and fund management fees resulting from adverse stock market conditions compared with an exceptionally buoyant first quarter of 2000. Stockbroking volumes in the UK decreased to 7,000 average deals per day (2000: 8,900), although the leading position in the UK as measured by retail client orders was maintained. Income from long term assurance business increased by £4m to £83m (2000: £ 79m). Underlying income was restricted by lower stock market levels, offset by a one-off benefit of £13m as a result of the Legal & General strategic alliance. Following the strategic alliance with Legal & General, a stakeholder pensions product was launched in April 2001. Designations to date from company employers through direct sales totalled over 21,000. Total customer funds, which include assets under management and administration and on balance sheet deposits, amounted to £80bn (31st December 2000: £81bn). In addition, Barclays Private Clients currently accounts for and manages £14bn of assets under management relating to the retail life and funds businesses (31st December 2000: £14bn). Within the total customer funds, assets under management fell by £1bn from 31st December 2000 as growth in net new funds of £1bn was more than offset by a £2bn impact of falling stock markets. Loans to customers grew 5% to £8.4bn (31st December 2000: £8bn). Total costs rose 3% to £440m (2000: £426m). Business as usual costs fell £ 25m, or 6% through the continued focus on productivity programmes. This fall was offset by an increase in strategic investment expenditure of £33m as a result of the continuation of a major investment programme focussing on the development of a single relationship across banking and investment and a seamless multi-channel distribution service. Barclaycard Barclaycard is the leading credit card business in Europe with operations in the United Kingdom, Germany, France, Spain and Greece. It offers a full range of credit card services to individual customers, together with card payment facilities to retailers and other businesses. Barclaycard includes the Masterloan consumer lending business. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 397 341 344 Net fees and commissions 284 269 255 Total income 681 610 599 Total costs (242) (210) (229) Provisions for bad and doubtful debts (162) (168) (136) (Loss)/profit from joint ventures (2) (2) - Operating profit 275 230 234 Restructuring costs - (4) - Integration costs (2) Profit before tax and exceptional items 273 226 234 Barclaycard's operating profit increased 18%, or £41m, to £275m. Net interest income increased 15% to £397m benefiting from continued strong growth in average UK extended credit balances which rose 14% during the period to £6.0bn. Growth was below market trends reflecting lower recruitment and a tightening of credit scoring. Recruitment of UK customers was 275,000 for the half year. Barclaycard's recruitment strategy will be focused on the second half of the year in order to capitalise on the investment in the sponsorship of the FA Barclaycard Premiership. The UK net interest margin increased as a result of improved cardholder rate management and falling interest rates. Fees and commissions increased 11% to £284m, partly driven by cardholder turnover growth and account fees. Barclaycard's international businesses recorded an operating loss of £15m (2000: loss £17m). Average extended credit balances increased 44% and income was up 35%. Total costs increased 6% to £242m primarily reflecting an increase in business as usual costs. Business as usual costs rose by 7% largely as a result of an increase in activity related costs and a continuing rise in fraud costs. Barclaycard continues to combat fraud through the development of intelligent fraud identification and monitoring systems, and is developing chip based technology as a fraud solution. Strategic investment spend remained in line with the first six months of last year at £31m but increased 15% on the second half of 2000. Provisions for bad and doubtful debts increased 19% to £162m (2000: £136m). This was attributable to strong lending growth across the UK and international businesses and reflected high levels of recruitment over the last two years. Investment in e-enablement continued and a new account service was implemented on the internet site. The modular design delivers increased capacity and improves speed to market. The UK business now has 512,000 registered users of its website for online services and over 83,000 active retailer relationships, of which over 4,600 are registered for Barclaycard's payment systems to provide shopping facilities online. Business Banking Business Banking provides relationship banking to the Group's small, medium business and large business customers in the United Kingdom. Customers are served by a network of specialist relationship managers who provide access to an extensive range of products. Customers are also offered access to business centres in mainland Europe and the United States. Business Banking offers a range of online and e-commerce based services to customers. Barclays B2B, a joint venture with Accenture, was created in 2000 to enable the delivery of business services to companies with a turnover of between £5m and £250m. It is one of the UK's first purchase to payment e-procurement systems and provides a direct channel for the sale and delivery of a number of business services such as strategic sourcing. Clearlybusiness.com, a joint venture with Freeserve, is one of the UK's leading on-line small business service providers. Around a quarter of small and medium enterprise (SME) businesses in the United Kingdom bank with Barclays. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 776 760 743 Net fees and commissions 417 402 385 Other operating income - (12) 5 Total income 1,193 1,150 1,133 Total costs (505) (529) (526) Provisions for bad and doubtful debts (76) (87) (33) (Loss)/income from associated undertakings (4) 4 (10) Operating profit 608 538 564 Restructuring costs (13) (29) (30) Profit before tax and exceptional items 595 509 534 Business Banking operating profit increased 8%, or £44m, to £608m. Net interest income rose 4% to £776m reflecting increased lending and deposit balances partly offset by a slight reduction in the overall margin. Adjusted for the sale of Dial in 2000 and the consolidation of Banco Barclays e Galicia SA from January 2001, growth in net interest income was 8%. Average customer lending balances increased 8% to £40bn and average customer deposit balances increased 7% to £42bn. Lending to large business customers grew strongly. Lending growth was concentrated towards higher quality customers and, as a result, the overall quality of the portfolio improved. Lending volumes in the medium business and small business areas grew steadily. The Sales Financing product range, which includes factoring and invoice discounting, saw rapid growth in turnover, up 62%, while Barclays Asset Finance direct volumes were up over 40%. UK lending margins eased in line with the improved quality of the lending portfolio. The overall deposit margin reduced slightly as a result of the impact of lower margins on non-interest bearing current accounts. Net fees and commissions increased 8% to £417m. Lending related fees rose as a result of higher customer use of on and off balance sheet financing products and strong demand for sales financing products. UK money transmission income reduced slightly, with higher volumes offset by lower fee levels as a result of strong competitive pressure. Foreign exchange related income increased strongly as a result of higher volumes. The use of electronic products continued to increase. Over 40% of large business and medium business customers are now registered for BusinessMaster services. At the end of June 2001, over 200,000 small business customers were registered to use online banking. Barclays B2B's initial offering, the Barclays B2B exchange, has created a secure marketplace which enables buyers and sellers to benefit from lower processing costs and increased management control in their business transactions. Barclays B2B had 6,400 businesses registered to trade online as at the end of June 2001. Total costs fell 4%, to £505m, largely reflecting the continued impact of a further reduction in headcount and the sale of Dial, the car leasing business, in June 2000. Strategic investment expenditure was £39m (2000: £45m). Costs included the £24m total operating costs of Barclays B2B and of Banco Barclays e Galicia SA which was consolidated as a subsidiary from 1st January 2001 having been previously reported as an associate undertaking. The net provisions charge increased to £76m (2000: £33m) reflecting an increase in gross new and increased provisions; however the charge remained below risk tendency. Barclays Africa Barclays Africa provides banking services to personal and corporate customers in North Africa, sub-Saharan Africa and the Indian Ocean. It operates a diversified portfolio of banking operations in Botswana, Egypt, Ghana, Kenya, Mauritius, Seychelles, South Africa, Tanzania, Uganda, Zambia and Zimbabwe. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 98 92 89 Net fees and commissions 70 66 60 Other operating income 3 5 2 Total income 171 163 151 Total costs (87) (78) (79) Provisions for bad and doubtful debts (16) (32) (15) Operating profit 68 53 57 Restructuring costs (5) (4) (12) Profit before tax and exceptional items 63 49 45 Barclays Africa operating profit increased 19%, or £11m, to £68m as a result of a 13% improvement in total income. The impact of exchange rate translation movements reduced profit by £6m. Net interest income rose 10% to £98m and benefited from good growth in lending and deposit volumes across the portfolio. Total average customer lending balances increased 22% to £1.5bn. Average customer deposit balances rose 16% to £2.0bn. Margins fell slightly during the period due to increased competitive pressures. Net fees and commissions increased 17% to £70m as a result of increased activity levels, together with higher fee levels following the introduction of new personal product offerings which will provide a comprehensive and innovative range of banking services to customers across the African market. Operating costs grew £8m to £87m and reflected costs of £2m to establish new branch operations in Tanzania and the effect of high levels of inflation in Zimbabwe. Provisions for bad and doubtful debts increased slightly to £16m but were lower than in the second half of 2000. Barclays Capital Barclays Capital conducts the Group's investment banking business. As the Group's principal point of access to the wholesale markets, it provides corporate, institutional and government clients with solutions to their financing and risk management needs. The Barclays Capital business model is distinctive and client driven. It focuses on a broad span of financing and risk management services in the interest rate, foreign exchange and credit markets combined with capabilities in commodities and equities. Activities are split between two areas: Rates which includes fixed income, foreign exchange, derivatives and money markets sales, trading and research and prime brokerage; and Credit which includes origination, sales, trading and research relating to loans, debt capital markets, structured capital markets and private equity. Barclays Capital now manages all wholesale client relationships in the UK and internationally, having integrated the larger corporate and institutional businesses which previously operated out of Corporate Banking. This has extended its client base in Europe, Latin America and the Middle East and is enabling the delivery of a wider product range across the wholesale markets. In the first half of the year Barclays Capital was the third (2000: 5th) largest overall debt arranger* in Europe and eighth (2000: 12th) worldwide. * Debt arranger includes loan, bond and medium term note activity and is regarded as one of the most comprehensive measures of market standing in debt capital markets activity. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 312 259 253 Dealing profits 569 260 420 Net fees and commissions 163 278 196 Other operating income 25 16 23 Total income 1,069 813 892 Total costs (643) (522) (542) Provisions for bad and doubtful debts (49) (25) (41) Operating profit 377 266 309 Restructuring costs (1) (2) - Profit before tax and exceptional items 376 264 309 Operating profit increased 22%, or £68m, to £377m (2000: £309m) as a result of good performances across all activities, and demonstrating the strengths of the business model. During the first six months of the year, Barclays Capital delivered strong organic income growth at 20%, benefiting from the investments made in technology in prior years and from product and client coverage and distribution capabilities. Net interest income increased 23% to £312m (2000: £253m) mainly as a result of greater activity in the UK and Europe offset by a small decline in the average margin levels reflecting a higher average asset quality. The growth in net interest income was spread across money markets, credit portfolio and structured capital markets. Dealing profits rose 35% to £569m (2000: £420m). Dealing profits have been strong across all activities with growth driven primarily by government bonds, foreign exchange, debt capital markets and credit repackaging. This improved performance resulted from better market conditions and a balanced contribution across different activities. The growth in operating profit was achieved with a 5% lower average daily value at risk (DVAR) (2001: £17.0m, 2000: £17.9m). Weighted risk assets grew 12% to £51.2bn, but weighted risk assets in the credit portfolio were kept at £17.9bn, the same level as June 2000. Net fees and commissions fell 17% to £163m (2000: £196m) mainly due to reduced merger and acquisition financing volumes in the syndicated loan market. Net fees and commissions include £42m (half year ended 31st December 2000 £46m, half year ended 30th June 2000 £35m) internal fees for structured capital markets activities arranged by Barclays Capital. Provisions for bad and doubtful debts increased to £49m (2000: £41m). Provisions mainly related to overseas exposures. Total costs rose 19% to £643m (2000: £542m). Business as usual costs grew 9% reflecting the effect of headcount increases and higher trading volumes. Headcount at the end of the first half of 2001 increased by 15% to 5,300 compared to the same point last year. Notwithstanding the substantial investments made in new capability over the last 12 months, staff costs were 50% of total operating income less provisions (2000: 49%). There was increased strategic investment expenditure mainly in respect of product, client coverage and distribution capabilities. Revenue related costs grew as a result of higher performance related remuneration. Barclays Global Investors Barclays Global Investors (BGI) is one of the world's largest institutional asset managers and the world's largest provider of structured investment solutions such as indexing, tactical asset allocation and quantitative active strategies. BGI delivers high value investment products and strategies to clients by managing all dimensions of performance: return, risk and cost. BGI also adds value to its product range through value chain extensions such as securities lending, cash management, securities crossing and portfolio transition services. BGI counts some of the most sophisticated investing institutions in the world among its 2,400 clients, in over 40 countries. During the first half of 2001 BGI sold its US asset administration unit to Investors Bank & Trust Company (IBT), which provides asset administration services for the financial services industry. The unit provided custody, accounting, administration and other back office operations functions. This alliance will enable BGI to focus on its core competencies of product development and investment management. Half-year ended 30.06.01 31.12.00 30.06.00 £m £m £m Net interest income 3 1 5 Net fees and commissions 249 239 196 Other operating income - (1) - Total income 252 239 201 Total costs (219) (214) (167) Operating profit before tax and exceptional 33 25 34 items Operating profit of £33m was at a similar level to the first six months of 2000. Fees and commissions increased by £53m or 27% to £249m (2000: £196m) despite lower market levels compared with the same period last year. Some £20m of the growth in fees was attributable to exchange rate movements. Revenue growth was driven by new client asset levels and cross-selling, strong active investment performance and new revenues from strategic investment initiatives, such as global securities lending, transition services and exchange traded funds. Total costs increased £52m, or 31%, reflecting an increase in headcount and compensation costs and an increase in strategic and systems investments. Some £17m of the increase in costs was attributable to exchange rate movements. Costs grew by £5m or 2% over the second half of 2000 as a result of limited hirings in 2001. Strategic investment expenditure increased to £24m (2000: £ 21m). Total assets under management fell less than 1% to £548bn (2000: £550bn). This was the net result of increases of £16bn attributable to net new assets, £32bn due to exchange rate translation movements and a reduction of £50bn attributable to adverse market movements. Assets under management consist of £455bn of indexed funds and £93bn under advanced active management. ALTERNATE BARCLAYS PLC/WOOLWICH PLC PRO FORMA DISCLOSURE Basis of preparation of pro forma results In order to provide a benchmark against which the Group's future performance can be compared, pro forma results have been prepared for the six months ended 31st December 2000 and six months ended 30th June 2000 assuming that the acquisition of Woolwich plc took place on 1st January 2000. The pro forma results for the six months ended 31st December 2000 and six months ended 30th June 2000 have been prepared on the following basis: Changes in accounting policies. The results for Woolwich plc have been restated using Barclays Group accounting policies. This has resulted in mortgage incentives and software costs, previously capitalised and amortised, being expensed as incurred. Changes in accounting estimates The results for Woolwich plc have been adjusted to reflect the Barclays depreciation rates and other accounting estimates. Adjustment to reflect net funding of the acquisition of Woolwich plc Interest received has been reduced by £52m in the six months to 30th June 2000 and £76m in the six months to 31st December 2000 to reflect interest foregone had the cash element of the acquisition been paid on 1st January 2000. This is based on the assumption that the amount would have been deposited at the internal transfer price of cash, which is calculated based on an average of one-month sterling LIBOR over the period. Results of businesses disposed of The results of any businesses disposed of during 2000 by either Barclays or Woolwich plc have been eliminated, together with any profits or losses on disposal. Proceeds of £286m are assumed to have been received on 1st January 2000 and interest received adjusted on the same basis as for the funding adjustment above. No adjustment is made for acquisitions and disposals in 2001, the affect of which is immaterial. Goodwill amortisation. Amortisation of £103m per six month period based on goodwill balance of £ 4,121m over its estimated economic life of 20 years has been included in the pro forma accounts. Costs of acquisition Incremental costs incurred by Woolwich plc in relation to the acquisition have not been included. PRO FORMA CONSOLIDATED PROFIT AND LOSS ACCOUNT FOR BARCLAYS PLC AND WOOLWICH PLC (EXCLUDING BUSINESSES DISPOSED OF IN 2000) (UNAUDITED) Half year ended Actual Pro forma 30.6.01 31.12.00 30.6.00 £m £m £m Interest receivable 6,968 7,037 6,509 Interest payable (3,944) (4,181) (3,825) Profit on redemption/repurchase of loan capital - - 2 Net interest income 3,024 2,856 2,686 Net fees and commissions receivable 1,786 1,865 1,732 Dealing profits 570 262 415 Other operating income 218 214 218 Total non-interest income 2,574 2,341 2,365 Operating income 5,598 5,197 5,051 Administration expenses - staff costs (1,738) (1,595) (1,594) Administration expenses - other (1,062) (1,100) (1,035) Depreciation and amortisation (152) (147) (147) Operating expenses (2,952) (2,842) (2,776) Operating profit before provisions 2,646 2,355 2,275 Provisions for bad and doubtful debts (498) (453) (397) Provisions for contingent liabilities and (2) - 1 commitments (Loss)/income from joint ventures and associated undertakings (6) 2 (12) Operating profit 2,140 1,904 1,867 Restructuring charge (63) (126) (106) Woolwich Integration costs (19) (7) - Woolwich fair value adjustments (16) (6) - Goodwill amortisation (115) (110) (109) Exceptional items (4) - - Profit on ordinary activities before tax 1,923 1,655 1,652 The basis for preparation of the 2000 numbers above is set out on the previous page .

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