Trading Statement

Barclays PLC 27 May 2004 27th May 2004 BARCLAYS PLC TRADING UPDATE Barclays PLC ('Barclays') will host a conference call at 09.00 (BST) today. A recording of the conference call will be posted on the Investor Relations website. Key trends set out below, unless stated otherwise, relate to the three months to 31st March 2004, and are compared to the corresponding three months of 2003. Barclays re-organised its portfolio of businesses with effect from 1st January 2004. The 2003 results based on the new structure are set out in the Appendix. Group Performance Commentary Matthew W. Barrett, Group Chief Executive, commented: 'Barclays has made a strong start to 2004, demonstrating continued success in implementing our growth strategy both in the UK and internationally.' Profit before tax increased significantly compared to the relatively weak first quarter of 2003 and was well ahead of the quarterly average for 2003. The growth in profit before tax continued to be broadly based, with sustained income growth underpinning increased confidence to invest for the future. Individual Business Commentary UK Banking made a solid start to 2004. In UK Retail Banking, income increased modestly, driven by higher average assets and liabilities, although balances remained in line with end of 2003 levels. Costs remained well controlled. In UK Business Banking, income growth reflected good increases in average lending and deposit balances. Costs rose as a consequence of increased volumes. Private Clients made a strong start to 2004 as a result of a good underlying performance, improving equity markets and the successful integration of the Charles Schwab Europe business which was acquired in the first quarter of 2003. The Gerrard business, which was acquired in December 2003 performed well in the first quarter. The closed life assurance activities continued to be affected by costs relating to redress for customers in respect of sales of endowment policies. International performed well during the first quarter with a good performance in Spain, driven in part by Banco Zaragozano which was acquired in the third quarter of 2003. The integration of Banco Zaragozano is ahead of plan. Barclaycard had a good first quarter. Income growth resulted from higher average balances in both the credit card and consumer finance businesses. Higher average balances more than compensated for the modest margin pressure resulting from the increases in UK base rates. Extended credit balances in the UK at the end of the quarter were in line with end of 2003 levels. The international business continued to demonstrate good income and balance growth. Costs in Barclaycard increased, reflecting higher business volumes and increased strategic investment spend. The Wholesale and Institutional businesses made a very strong start to 2004. Barclays Capital had an excellent quarter as a result of record levels of client activity and an improved market environment. Record levels of income were well spread, with both primary and secondary income growing very strongly. Costs increased in line with income growth as a result of increased business volumes, continued investment in the business and higher performance related costs. Barclays Global Investors performed very strongly reflecting the positive effect of increased funds under management, continued good investment performance in the active business and further growth in exchange traded funds (Global iShares). Group Income Operating income rose strongly, with net interest income, fees and commissions, and dealing profits all higher. Total operating income was higher than in any quarter of 2003. Income growth also reflected the inclusion, for the first time, of businesses which were acquired in 2003. The Group net interest margin remained broadly stable; an increase in the international margin more than offset a small decline in the domestic margin. Group Costs Operating expenses increased broadly in line with income growth, reflecting accelerating investment, increased variable compensation due to strong profit performances, and higher business volumes. Cost growth also reflected the inclusion, for the first time, of businesses which were acquired in 2003. Industry wide regulatory compliance programmes, such as new UK regulation of mortgages and general insurance, International Financial Reporting Standards, Sarbanes Oxley and Basel II, affected cost growth in the first quarter and will impact cost growth in 2004. Risk Management Asset quality remained strong; potential credit risk loan balances fell during the first quarter. Total provisions for bad and doubtful debts also fell. In UK Retail Banking, UK Business Banking and Barclaycard, growth in average balances resulted in provisions rising in line with expectations. Arrears performance and early warning risk indicators in these businesses were stable. Barclays Capital continued to benefit from the improved credit environment in the wholesale markets. Capital Management Capital ratios remained strong, and the generation of earnings exceeded the capital requirements in the business. The share repurchase programme continues to be used as the balancing factor in capital management. In 2004 to date, Barclays has repurchased £600m of shares, 1.9% of issued share capital, for cancellation at a weighted average price of 495p per share. Conference call and webcast details The Group Finance Director's briefing of investors and analysts will be available as a live conference call at 09.00 (BST) on 27th May 2004. The telephone number is 0845-301-4020 (UK) or +44 (0) 20-8322-2037(outside UK), with the access code 'Barclays trading update'. The briefing will also be available as a live audio webcast on the investor relations website at: www.investorrelations.barclays.co.uk/ivr/q1_update. Results timetable 2004 interim results announced 5th August 2004 Interim 2004 Ex Dividend Date 18th August 2004 Interim 2004 Dividend Record Date 20th August 2004 Interim 2004 Dividend Payment Date 1st October 2004 For further information please contact: Investor Relations Media Relations James S Johnson/Cathy Turner Chris Tucker/Leigh Bruce +44 (0) 20 7699 4525/3638 +44 (0) 20 7699 3161/2658 This document contains certain forward-looking statements within the meaning of Section 21E of the US Securities Exchange Act of 1934, as amended, and Section 27A of the Securities Act of 1933, as amended, with respect to certain of the Group's plans and its current goals and expectations relating to its future financial condition and performance. These forward looking statements can be identified by the fact that they do not relate only to historical or current facts. Forward looking statements sometimes use words such as 'anticipate', 'target', 'expect', 'estimate', 'intend', 'plan', 'goal', 'believe' or other words of similar meaning. By their nature, forward looking statements involve risk and uncertainty because they relate to future events and circumstances, including but not limited to UK domestic and global economic and business conditions, market related risks such as changes in interest and exchange rates, the policies and actions of governmental and regulatory authorities, changes in legislation and the impact of competition a number of which are beyond the Group's control. As a result, the Group's actual future results may differ materially from the plans, goals and expectations set forth in the forward-looking statements. A more detailed list of these factors is contained on pages pp110-111 of Barclays PLC Annual Report 2003 that is available on the Internet at www.investorrelations.barclays.co.uk/ivr/2004_report. Any forward looking statements made by or on behalf of Barclays speak only as of the date they are made. Barclays does not undertake to update forward looking statements to reflect any changes in Barclays expectations with regard thereto or any changes in events, conditions or circumstances on which any such statement is based. The reader should, however, consult any additional disclosure that Barclays may make in documents it files with the US Securities and Exchange Commission. APPENDIX REPORTING OF GROUP STRUCTURE IN 2004 As announced in October 2003, Barclays has re-organised its portfolio of businesses. This structure is better aligned to furthering the Group's strategic priorities and serving customers in the most effective manner. From 1st January 2004, for reporting purposes, Barclays has been organised into the following business groupings. • UK Banking, comprising - UK Retail Banking - UK Business Banking • Private Clients and International, comprising - Private Clients - International • Barclaycard • Wholesale and Institutional - Barclays Capital - Barclays Global Investors Group structure changes from 2003 UK Banking has been created from most of the former Personal Financial Services and Business Banking businesses. In addition UK Premier, formerly part of Barclays Private Clients is now managed as part of UK Banking. UK Banking will report at the aggregate level and in addition as UK Retail Banking, and UK Business Banking. UK Retail Banking comprises Personal Customers, Small Business, UK Premier and Mortgages. The UK unsecured consumer lending business is now part of Barclaycard (although UK Retail Banking receives fee income for card and consumer finance business originated through the distribution network); Banca Woolwich in Italy is now part of Private Clients and International. The UK Premier business was formerly part of Barclays Private Clients. Management of activities providing Group-wide central information technology services has been transferred to UK Retail Banking. Operating expenses were previously reported within Head office functions and other operations. The net impact of this revised structure against Personal Financial Services results for 2003 is: the addition of £330m to operating income, the addition of £349m to operating expenses excluding goodwill, a reduction of £196m in provisions and the addition of £178m to profit before tax excluding goodwill and exceptional items. UK Business Banking comprises Larger Business and Medium Business including Asset, Sales and Venture Finance. Small Business is now reported in UK Retail Banking. A small number of corporate clients and elements of the large asset leasing business previously managed within Business Banking are now managed by and reported in Barclays Capital. The net impact of this revised structure against Business Banking results for 2003 is: a reduction of £562m in operating income, a reduction of £356m in operating expenses excluding goodwill, a reduction of £30m in provisions and a reduction of £176m in profit before tax excluding goodwill and exceptional items. Private Clients and International has been created from the former Barclays Private Clients and Barclays Africa businesses. In addition the Italian business, Banca Woolwich, formerly part of Personal Financial Services, is now managed as part of the International business. UK Premier, formerly part of Barclays Private Clients, is now part of UK Retail Banking. The net impact of this revised structure against the combined results of Barclays Private Clients and Barclays Africa for 2003 is: a reduction of £207m in operating income, a reduction of £80m in operating expenses excluding goodwill, a reduction of £22m in provisions and a reduction of £107m in profit before tax excluding goodwill and exceptional items. Private Clients and International will report at the aggregate level and in addition as Private Clients, and International. Private Clients comprises Private Banking, Wealth Solutions (formerly Investment Management) and International Offshore Banking. The UK Premier business is now part of UK Retail Banking. International comprises the international retail and corporate banking operations in Iberia, France, Italy, Africa and the Caribbean associated undertaking. Barclaycard comprises the UK and international credit card operations and the UK unsecured consumer lending business which was formerly part of Personal Financial Services. A fee structure has been put in place to reflect the flows of cards and consumer finance business to Barclaycard from UK Banking. The net impact of this revised structure against Barclaycard results for 2003 is: the addition of £398m to operating income, the addition of £115m to operating expenses excluding goodwill, the addition of £246m to provisions and the addition of £37m to profit before tax excluding goodwill and exceptional items. Barclays Capital has added a small number of corporate clients and elements of the large asset leasing business previously managed within Business Banking. The net impact of this revised structure against Barclays Capital results for 2003 is: the addition of £74m to operating income, the addition of £20m to operating expenses excluding goodwill, the addition of £1m to provisions and the addition of £53m to profit before tax excluding goodwill and exceptional items. Head Office Functions and Other Operations: management of activities providing central information technology services has been transferred to UK Retail Banking. The impact of this revised structure, against Head Office Functions and Other Operations for 2003, is a reduction of operating expenses by £24m. The restructure has had no impact on the Group profit and loss account as reported in the 2003 Annual Report. A breakdown of profit before tax excluding goodwill amortisation and exceptional items and reconciled to Group profit before tax is set out below. In addition for each business, the 2003 profit and loss account, risk tendency, weighted risk assets, total assets and staff numbers under the new structure are also set out below. Barclays Group profit before tax Half-year ended 2003 31.12.03 30.06.03 £m £m £m _____ _____ _____ UK Retail Banking 1,151 569 582 UK Business Banking 1,135 568 567 _____ _____ _____ UK Banking 2,286 1,137 1,149 _____ _____ _____ Private Clients 18 8 10 International 262 143 119 _____ _____ _____ Private Clients and International 280 151 129 Barclaycard 761 374 387 Barclays Capital 836 398 438 Barclays Global Investors 191 100 91 Head office functions and other (241) (139) (102) operations _____ _____ _____ Profit on ordinary activities before 4,113 2,021 2,092 tax excluding goodwill and exceptional items Exceptional items 4 5 (1) Profit before tax excluding goodwill 4,117 2,026 2,091 amortisation Goodwill relating to associated (7) (4) (3) undertakings Goodwill amortisation (265) (140) (125) _____ _____ _____ Profit before tax 3,845 1,882 1,963 ===== ===== ===== UK Banking Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 3,301 1,667 1,634 Net fees and commissions 1,807 926 881 Other operating income 397 217 180 _____ _____ _____ Operating income 5,505 2,810 2,695 Operating expenses excluding goodwill and restructuring costs (2,813) (1,464) (1,349) Restructuring costs (90) (46) (44) _____ _____ _____ Operating expenses excluding (2,903) (1,510) (1,393) goodwill Operating profit before provisions 2,602 1,300 1,302 excluding goodwill Provisions for bad and doubtful (326) (169) (157) debts _____ _____ _____ Operating profit excluding goodwill 2,276 1,131 1,145 Profit from associated undertakings 10 6 4 _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items 2,286 1,137 1,149 ===== ===== ===== UK Retail Banking Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 2,000 1,003 997 Net fees and commissions 1,074 550 524 Other operating income 365 204 161 _____ _____ _____ Operating income 3,439 1,757 1,682 Operating expenses excluding goodwill and restructuring costs (2,124) (1,116) (1,008) Restructuring costs (64) (31) (33) _____ _____ _____ Operating expenses excluding (2,188) (1,147) (1,041) goodwill Operating profit before provisions 1,251 610 641 excluding goodwill Provisions for bad and doubtful (107) (45) (62) debts _____ _____ _____ Operating profit excluding goodwill 1,144 565 579 Profit from associated undertakings 7 4 3 _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items 1,151 569 582 ===== ===== ===== UK Business Banking Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 1,301 664 637 Net fees and commissions 733 376 357 Other operating income 32 13 19 _____ _____ _____ Operating income 2,066 1,053 1,013 Operating expenses excluding goodwill and restructuring costs (689) (348) (341) Restructuring costs (26) (15) (11) _____ _____ _____ Operating expenses excluding (715) (363) (352) goodwill Operating profit before provisions 1,351 690 661 excluding goodwill Provisions for bad and doubtful (219) (124) (95) debts _____ _____ _____ Operating profit excluding goodwill 1,132 566 566 Profit from associated undertakings 3 2 1 _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items 1,135 568 567 ===== ===== ===== Private Clients and International Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 749 410 339 Net fees and commissions 683 364 319 Other operating income 36 24 12 _____ _____ _____ Operating income 1,468 798 670 Operating expenses excluding goodwill and restructuring costs (1,027) (552) (475) Restructuring costs (69) (56) (13) _____ _____ _____ Operating expenses excluding (1,096) (608) (488) goodwill Operating profit before provisions 372 190 182 excluding goodwill Provisions for bad and doubtful (36) (22) (14) debts _____ _____ _____ Operating profit - ongoing business 336 168 168 Profit from associated undertakings 24 15 9 _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items - ongoing business 360 183 177 Contribution from closed life (80) (32) (48) assurance activities _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items 280 151 129 ===== ===== ===== Private Clients Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 288 148 140 Net fees and commissions 394 206 188 Other operating income 4 1 3 _____ _____ _____ Operating income 686 355 331 Operating expenses excluding goodwill and restructuring costs (548) (285) (263) Restructuring costs (37) (29) (8) _____ _____ _____ Operating expenses excluding (585) (314) (271) goodwill Operating profit before provisions 101 41 60 excluding goodwill Provisions for bad and doubtful (3) (1) (2) debts _____ _____ _____ Operating profit - ongoing business 98 40 58 _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items - ongoing business 98 40 58 Contribution from closed life (80) (32) (48) assurance activities _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items 18 8 10 ===== ===== ===== International Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 461 262 199 Net fees and commissions 289 158 131 Other operating income 32 23 9 _____ _____ _____ Operating income 782 443 339 Operating expenses excluding goodwill and restructuring costs (479) (267) (212) Restructuring costs (32) (27) (5) _____ _____ _____ Operating expenses excluding (511) (294) (217) goodwill Operating profit before provisions 271 149 122 excluding goodwill Provisions for bad and doubtful (33) (21) (12) debts _____ _____ _____ Operating profit excluding goodwill 238 128 110 Profit from associated undertakings 24 15 9 _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items 262 143 119 ===== ===== ===== Barclaycard Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 1,555 804 751 Net fees and commissions 670 347 323 Other operating income 3 3 - _____ _____ _____ Operating income 2,228 1,154 1,074 Operating expenses excluding goodwill and restructuring costs (746) (399) (347) Restructuring costs (15) (10) (5) _____ _____ _____ Operating expenses excluding (761) (409) (352) goodwill Operating profit before provisions 1,467 745 722 excluding goodwill Provisions for bad and doubtful (708) (373) (335) debts _____ _____ _____ Operating profit excluding goodwill 759 372 387 Profit from joint ventures 2 2 - _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items 761 374 387 ===== ===== ===== Wholesale and Institutional - Barclays Capital Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 1,024 509 515 Dealing profits 1,042 515 527 Net fees and commissions 551 298 253 Other operating income 109 61 48 _____ _____ _____ Operating income 2,726 1,383 1,343 Operating expenses excluding goodwill and restructuring costs (1,626) (857) (769) Restructuring costs (12) (6) (6) _____ _____ _____ Operating expenses excluding goodwill (1,638) (863) (775) Operating profit before provisions 1,088 520 568 Provisions for bad and doubtful (253) (122) (131) debts _____ _____ _____ Operating profit excluding goodwill 835 398 437 Profit from associated undertakings 1 - 1 _____ _____ _____ Profit on ordinary activities before tax excluding goodwill and exceptional items 836 398 438 ===== ===== ===== Wholesale and Institutional - Barclays Global Investors Half-year ended 2003 31.12.03 30.06.03 £m £m £m Net interest income 9 4 5 Net fees and commissions 662 356 306 Other operating income 1 1 - _____ _____ _____ Operating income 672 361 311 Operating expenses excluding goodwill and restructuring costs (473) (253) (220) Restructuring costs (7) (7) - _____ _____ _____ Operating expenses excluding (480) (260) (220) goodwill Operating profit excluding goodwill 192 101 91 Loss from joint ventures (1) (1) - _____ _____ _____ Profit on ordinary activities before 191 100 91 tax excluding goodwill ===== ===== ===== Head office functions and other operations Half-year ended 2003 31.12.03 30.06.03 £m £m £m Head office functions and central (200) (124) (76) items Transition businesses (25) (5) (20) Restructuring costs (16) (10) (6) _____ _____ _____ Loss on ordinary activities before (241) (139) (102) tax excluding goodwill and exceptional items ===== ===== ===== Risk Tendency Half-year ended 31.12.03 30.06.03 £m £m _______ ______ UK Retail Banking 150 185 UK Business Banking 225 225 _______ ______ UK Banking 375 410 _______ ______ Private Clients 5 5 International 70 45 _______ ______ Private Clients and International 75 50 Barclaycard 775 710 Barclays Capital 145 200 Transition businesses 20 20 _______ ______ 1,390 1,390 ======= ====== Total assets1 and weighted risk assets Total assets Weighted risk assets 31.12.03 30.06.03 31.12.03 30.06.03 £m £m £m £m _________ ________ ________ _________ UK Retail Banking 67,001 66,415 35,835 36,022 UK Business Banking 43,994 43,114 48,647 47,040 _________ ________ ________ _________ UK Banking 110,995 109,529 84,482 83,062 _________ ________ ________ _________ Private Clients 4,395 4,944 3,240 2,984 International 22,097 16,226 14,944 12,572 _________ ________ ________ _________ Private Clients and 26,492 21,170 18,184 15,556 International Barclaycard 20,348 19,054 18,334 17,571 Barclays Capital 268,702 279,963 65,149 62,082 Barclays Global Investors 533 607 1,137 1,083 Head office functions and 3,709 4,792 1,711 2,060 other operations Goodwill 4,406 3,867 - - Retail life-fund assets 8,077 7,642 - - _________ ________ ________ _________ 443,262 446,624 188,997 181,414 ========= ======== ======== ========= 1Comparatives for June 2003 and December 2003 have been restated to reduce own shares and shareholders' funds by £100m at 30th June 2003 and £99m at 31st December 2003 consequent to the adoption of UITF 38. Staff numbers 31.12.03 30.06.03 Number of staff at period end: _______ _______ UK Retail Banking 32,400 33,600 UK Business Banking 8,800 9,200 _______ _______ UK Banking 41,200 42,800 _______ _______ Private Clients 6,900 6,200 International 12,100 10,700 _______ _______ Private Clients and International 19,000 16,900 Barclaycard 6,200 5,900 Barclays Capital 5,800 5,300 Barclays Global Investors 2,000 2,000 Head office functions and other operations 600 700 _______ _______ Total Group permanent and contract staff 74,800 73,600 worldwide Temporary and agency staff worldwide 4,100 3,800 _______ _______ Total including temporary and agency staff 78,900 77,400 ======= ======= This information is provided by RNS The company news service from the London Stock Exchange

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