British Airways PLC
11 April 2008
BAA/BA Joint Statement on Terminal 5
BAA and British Airways today announced that the planned move of the airline's
long haul services from Terminal Four at Heathrow to Terminal Five will be
deferred until June.
While a normal flight schedule has been operated at Terminal 5 since Tuesday, we
want to ensure that customers can be confident of high service standards when
additional flights are introduced.
We will work together to iron out any remaining problems, including the baggage
system and its operation, and develop a robust timescale for phasing the move of
Terminal 4 services into Terminal 5.
Willie Walsh, BA's Chief Executive said: 'We are making this decision in the
interests of customers. Though Terminal Five is now working well, we need to
have confidence that good service can be maintained when the terminal is
handling larger numbers of customers.
'It is only sensible to ensure that Terminal 5 is operating consistently at a
high standard before the move begins.'
Colin Matthews, BAA's Chief Executive, said: 'BAA regrets this postponement,
and we recognize the impact it has on other airlines, but we believe it is a
wise precaution to ensure that passengers can have the maximum confidence once
the move does take place.
'We will be working very closely with BA in the intervening period to ensure
that result, as well as working with the other airlines to mitigate as much as
possible the knock-on effects.'
'BAA fully recognizes that the inauguration of Terminal Five has not been as
smooth as we and BA would have wished. In the last few days passengers have seen
significant improvement and our goal is to complete that process as soon as
possible before continuing the next phase of transforming the rest of the
airport.'
ends
April 11, 2008 048/PM/08
Notes to editors
1. Under original plans, almost all British Airways' Terminal 4 long-haul
services were due to switch to Terminal 5 on April 30. These total about 60
departures and 60 arrivals per day.
2. Customers who will fly from Terminal 4 rather than Terminal 5 as a result of
this postponement will be contacted shortly.
3. For further information, contact BAA on 020 8745 7224 or British Airways on
020 8738 5100.
This information is provided by RNS
The company news service from the London Stock Exchange
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