Chairman's AGM Statement

BRITISH TELECOMMUNICATIONS PLC 14 July 1999 BT HAS ENJOYED ONE OF ITS BEST YEARS EVER SIR IAIN VALLANCE TELLS SHAREHOLDERS BT has enjoyed one of its best years ever on a wide range of measures, company chairman Sir Iain Vallance said today. Addressing shareholders at the annual general meeting in Birmingham, he said he was very proud of the commitment shown by chief executive Sir Peter Bonfield, his senior management team, and BT people at all levels who made this happen. He said: 'We not only returned excellent financial results but we also made strategic progress in a number of new markets around the world and we continued to enhance our reputation as a good corporate citizen and a good company to do business with.' During the year, the share price grew by 55 per cent, compared with an increase of five per cent for the FT-SE 100 index as a whole. 'And the news on dividends is good as well - a total for the year of 20.4 pence per share, an increase of 7.4 per cent on the previous year.' Other figures Sir Iain cited included an increase in turnover by more than 13 per cent to over £18 billion and BT Cellnet winning 1.4 million new customers. He said: 'Our new ventures in Europe and the Asia Pacific region accounted for over £800 million of the increase in turnover.' Sir Iain told the meeting that the company's vision statement had been refined to read: 'To be the most successful worldwide communications group', to replace telecommunications. This reflected two facts - that the vision is no longer about future aspirations, it is about seizing the moment now. And that revenues increasingly come from new wave activities - mobile and data communications, Internet access and systems solutions. 'One sign of the new kind of company we are, and the success of our strategy of seizing opportunities in new high-growth markets, is the global venture we are forming with AT&T,' he said. 'We expect it to be up and running shortly.' However Sir Iain stressed that a company's financial results, its strategy and partners, don't tell you everything you need to know about it. 'Another key factor is its reputation, not least because a good reputation will encourage customers and suppliers to do business with the company.' He cited BT's Statement of Business Practice - which sets out the way in which BT builds and manages relationships with all those that have an interest in the company - and its newly-published Social Report as evidence of BT's initiatives here. 'All companies are required to comply with the laws concerning corporate governance but your company is committed to setting a standard in these matters,' he told shareholders. Sir Iain also reminded them of the part that BT was to play in the Millennium Dome, as sponsors of the Talk Zone. 'We believe that our products can make a major contribution to our communities into the next century,' he said. The company planned to tell this story in the Dome. Beyond this, BT had also launched one of the UK's largest-ever industry-backed education programmes - Futuretalk - in thousands of schools around the country. Sir Iain concluded by thanking shareholders, many of whom had held shares since privatisation in 1984, for their loyalty. 'Your board is truly grateful to you all for your support and we look forward to having you all with us in the next millennium,' he said. Note: copies of the full speech are available from BT's Corporate Newsroom.

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