AGM Statement

Capita Group PLC 17 April 2002 17 April 2002 THE CAPITA GROUP PLC 2002 AGM Statement The Capita Group Plc ('Capita'), the leading UK professional support services company, held its Annual General Meeting in London today. At the meeting Rod Aldridge, Executive Chairman of Capita, commented: Results for 2001 'Results for the year ended 31st December 2001 showed that the Group had enjoyed another record year. Turnover increased by 52% to £691 million and net profit before taxation and amortisation of goodwill increased by 41% to £72.1 million. Earnings per share before amortisation of goodwill advanced by 39% to 7.8p. Operating margins were 11.2%, a strong performance given the record level of new major contracts we implemented during the year. Since becoming a public company in 1989, Capita has consistently adopted the accounting policy of writing off bid costs and product software development costs on a monthly basis as incurred. The Group has a very simple corporate structure with no special purpose financing vehicles and no associated companies. During the last 13 years, turnover has grown at an annual compound rate of 46% and net profit before tax at 40%. The Group generated positive operating cashflow of £90 million during 2001 representing an operating profits to cash conversion rate of 117%. Current trading The Board is delighted by current trading and at the end of the first quarter the Group is significantly ahead of the corresponding period in 2001. In line with historic performance the Group continues to generate strong operating cashflow. We are also encouraged by the level of major sales wins and the organic growth being achieved across the business. Major contracts Following our record year of major contract wins in 2001 when the Group secured contract wins to the value of £744 million, I am pleased to say that this has already been surpassed three months into 2002. We announced on 7 February 2002 the signing of the Group's largest ever contract, a ten year partnership with the BBC to administer TV Licensing. The base contract is worth £500 million over the term with additional performance related elements, which could materially increase the overall value of the contract. The 1500 people involved with the customer service and field operations will transfer from Consignia to Capita in July 2002. Drawing on our proven strengths and experience of transitioning and transforming complex services, we are strongly positioned to deliver an enhanced, effective TV Licensing service. The service incorporates multi-channel contact centres, back office administration, IT services and field operations resulting in revenue collection for the BBC in excess of £2 billion per annum. On 13 March we announced the signing of the contract with Transport for London ('TfL') to administer the new congestion charging scheme for London. The contract, which is for a five year period and has a potential two year extension, requires Capita to deliver and manage the customer service infrastructure. This includes multi-channel customer service centres which would enable payment through telephone, web and interactive voice recognition, the back office administration processes and the network to enable payments to be made at retail outlets such as shops, kiosks and petrol stations. The go live date for the scheme is 17 February 2003. Both of these contracts are of defining importance to the Group. The first, because of the profile of the client, the size of collection and the number of customers involved which will see us well placed for other contracts involving this level of interaction. The second, because it is a high profile new initiative and transport management is high on the agenda of Government and a number of local authorities. Today I am pleased to announce further successes worth approximately £70 million. We have been selected by the Cabinet Office to administer the Civil Service Pensioner Payroll. The contact will be for up to 10 years for the payment of 545,000 pensioners. We have also signed a contract with P&O Nedlloyd Container Line Limited (second largest container carrier in the world) for three years to take end to end responsibility for the selection, recruitment and administration processes through which all IT consultants will be provided. Both are significant developments for our HR business where we see increasing demands for the outsourcing of the HR function. Our major new contract wins in the first 15 weeks of the current year are now some £850 million. To place this performance in context, this is 170% of the level required for the full year to sustain our internal growth model. Indeed, over the past 27 months the Group has won major contracts worth some £2.3 billion. We are currently involved with a pipeline of bid opportunities worth in excess of £1 billion spanning both the public and private sectors and I expect to be in a position to make further announcements before the half year results are announced in July. We will continue to be highly selective about the bids that we pursue, only being prepared to sign contracts where we believe the risks and rewards are balanced and realistic. Organic growth The organic growth across our businesses continues to be strong. The internal growth targets we have set ourselves for business both from existing and new clients have comfortably been exceeded in the first three months of 2002. The long term relationship that we have with our customer base presents us with the opportunity of both extending and deepening the relationship that we have across our 10,000 customers. In an increasing number of instances we are now seeing clients taking a combination of services offered by the Group. Progress with acquisitions The major acquisitions we made in 2001, McLarens Toplis, the UK's second largest loss adjusting company and the Industrial Society's Workforce training and development business, are both performing well. These have now been fully integrated into our existing operations and will contribute strongly to profit growth in our insurance and HR operations respectively during 2002. On 12 April 2002 the Group announced it had acquired the entire share capital of City Financial Group Limited for an initial payment of £3.6 million. This acquisition complements our existing administration, trust and share plan activities and enables us to create a more efficient integrated structure for our regulated activities. Through Capita IRG we act as registrar for a large number of investment trusts who also manage unit trusts. Through this acquisition we now have the capability to offer these clients third party administration services. Our investment trust saving scheme and employee share plan clients will benefit from our enhanced collective and personal investment schemes. We intend to continue our policy of making small acquisitions where we believe we can add value for our shareholders and customers over the long term. Our current pipeline of acquisition opportunities is buoyant and we anticipate further news flow in the coming months. Our markets Activity across both the public and private sectors is high. In the public sector, including local authorities, central government and the education sector, the business drivers to outsource remain strong. In addition to political determination to reform public services, e-government targets remain a strong incentive to improve the level of services to the customer and to the citizen. In the case of the private sector, particularly within the financial services and insurance sectors, the increasing pressures on these organisations to reduce cost and to improve services means that there are now excellent opportunities for the outsourcing of the services that we provide. The current economic cycle is now putting added pressure on organisations to change the way that they deliver services. The Group's position in these markets as a leader and shaper of opportunities means that we are well positioned to benefit from the enormous changes taking place. We have now built substantial platforms in both the private and public sectors, providing choice of where we work and opportunities for growth over the next ten years. We estimate that our target public and private sector markets are potentially worth £50 billion per annum in the UK and the greatest competition continues to be the in-house option. Prospects I am confident that shareholders will be pleased by the Group's performance for the year as a whole. The record level of new business secured already underpins strong organic growth for 2002 and 2003. Turnover will not be less than £885 million for the full year to 31 December. Prospects of future growth remain excellent.' - Ends - For further information: The Capita Group Plc 020 7799 1525 Rod Aldridge, Executive Chairman Paul Pindar, Chief Executive Capita Press Office 020 7544 3141 Issued by Finsbury 020 7251 3801 Morgan Bone Mark Harris This information is provided by RNS The company news service from the London Stock Exchange

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