Re Contract

Capita Group PLC 8 February 2002 8 February 2002 THE CAPITA GROUP PLC BBC Signs TV Licensing Contract with Capita The BBC has signed a 10 year contract with Capita, confirming Capita's appointment to administer the BBC TV Licensing service. The agreement of terms and conclusion of negotiations comes less than 2 months after Capita announced it had been selected as preferred supplier to deliver the service following a rigorous procurement process. The base contract is worth £500 million over the term, with additional volume and performance related elements which could materially enhance the overall value of the contract. Capita will start immediately on preparations for the transition - which incorporates multi-channel contact centres, back office administration, IT services and revenue collection. The current service is scheduled to transfer from Consignia in July 2002. Rod Aldridge, Executive Chairman, The Capita Group Plc, said; 'Following the contract signing today, we are delighted to officially embark on our partnership with the BBC to administer and enhance TV Licensing. We look forward to working with the BBC and welcoming those colleagues joining us from Consignia. Capita will draw on its proven strengths and experience of transitioning and transforming complex, large scale administration and customer service activities to ensure a smooth transfer and a successful route forward for delivering an effective service into the future.' Zarin Patel, Head of Revenue Management at the BBC said; 'We look forward to working in partnership with Capita to deliver the most effective TV Licensing system. The focus will be on examining opportunities to cut collection costs and increase licence fee revenue. Over the next few months the Capita team will get up to speed with the complexities of the TV Licensing operation. In the meantime it's business as usual for TV Licensing.' - Ends - For further information, please contact: The Capita Group Plc 020 7799 1525 Rod Aldridge, Executive Chairman Paul Pindar, Chief Executive Shona Nichols, Group Marketing Director Capita Press Office 020 7544 3141 BBC Press Office 020 8576 1865 Issued by Finsbury 020 7251 3801 Morgan Bone Mark Harris NOTES TO EDITORS The Capita Group Plc is a leading provider of integrated professional support service solutions. The Group's service capabilities encompass customer services, insurance services, human resource services, software services, systems and strategic support and property services delivered to both public sector and private organisations. With over 13,000 people at over 160 UK sites, Capita is quoted on the London Stock Exchange with analysts' forecast revenues for 2001 of £690 million. Capita became a FTSE 100 company in March 2000. Capita currently delivers a unique customer contact service operation for the BBC. In 1998 Capita was awarded a 5-year contract to set up and administer the BBC Information Service. Capita is a frontline BBC partner handling all unsolicited enquiries from viewers and listeners seeking further information or commenting on broadcast material and handles solicited contacts generated by TV and radio programmes. Recent contract wins include the creation and administration of the new Criminal Records Bureau certification service for the Home Office, the infrastructure set up, management and development of the new national Connexions Card service for 16-19 year olds for the Department for Education and Skills (DfES) and the administration and infrastructure transformation of Abbey National's general insurance operations. This information is provided by RNS The company news service from the London Stock Exchange

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