Claims Direct PLC
28 March 2001
Claims Direct plc ('the Company')
Trading Statement
In a trading statement issued on 25 January 2001, the
Board of Claims Direct plc, the personal injury claims
specialist, stated that it expected its results for the
six months ended 31 March 2001 to be substantially below
market expectations. The Company said it would issue a
further trading statement around the time of the year
end. Accordingly, the Company is today announcing the
following update on current trading and other matters.
Trading Statement
The recent high profile television advertising campaign
run by the Company has not to date restored the number of
accepted cases to former levels although brand awareness
remains very high. The run rate of accepted cases
appears to have stabilised at around 2,500 cases per
month, slightly above the level experienced in December
(2,411 cases) but below the 4,000 plus cases per month in
the previous quarter.
The lower volume of cases results from increased
competitor activity and low consumer confidence, as well
as uncertainty and concerns about the scale of the likely
recovery of after the event insurance policy premiums,
an issue that currently affects all industry
participants.
As previously announced, the Company's interim results
for the six months ended 30 September 2000 reported
operating profits before exceptional employee costs and
amortisation (the best measure of its underlying
performance) of £11.8m. The Board now believes that the
Company will record an operating loss for the second half
of the year. For the year ending 31March 2001 as a
whole, the Company expects to report an operating profit,
on a similar underlying basis, of not less than £6m.
After substantial exceptional items made up primarily of
the charge relating to ex-gratia payments to clients and
a 'one-off' cost relating to payments to underwriters
required to secure long-term underwriting capacity,
referred to below, the Company is expected to report a
pre tax loss for the year of approximately £20m.
Dividends
Following the payment of a 0.5p dividend at the interim
stage, the Board does not expect to recommend the payment
of a final dividend.
Balance Sheet
The Company's year end balance sheet is expected to show
bank balances totalling approximately £20m, of which
approximately £10m will be available as working capital
with the balance subject to restricted access until the
conclusion of claimants cases. The net assets of the
Company are expected to exceed £30m.
Reorganisation
The Company is in the process of restructuring its
internal organisational structure and is also
rationalising and revamping its marketing and business
development areas. As a consequence, its Franchise
capacity is being reduced in line with the current run
rate of accepted cases and the advertising spend is being
reviewed to take account of future likely levels of
business activity. Finally, flexibility will be
maintained so that the Company can work with an
acceptable level of cases to achieve sustainable gross
margins in the longer term.
As a result of aligning the operational base and overhead
structure to the new volumes of business currently being
experienced, and giving effect to other changes recently
announced to the core product, the Board believes that
the Company can regain operational profitability during
the new financial year.
Insurance position
A recent test case (not involving a Company client) and a
statement in the House of Commons by the Lord
Chancellor's Department minister David Lock in December,
both confirm that the Access to Justice Act is clear in
stating that after the event insurance premiums are
recoverable from defendants in successful cases.
Notwithstanding this test case and the Government's
stance, the Company's clients continue to experience
difficulties in recovering insurance premiums from
defendant insurers in successful cases.
Claims Direct intends to continue to seek a constructive
settlement of this issue with the defendant insurance
industry whilst continuing to recommend that its
solicitors pursue full recovery, if necessary by
commencing test cases in higher courts.
Discussions with the Company's underwriters which have
taken place over recent months and which were referred to
in the statement issued on 25 January 2001, have now
resulted in an Agreement to renew the Company's
underwriting facilities with new and existing syndicates
at Lloyd's. The costs associated with this Agreement will
be included as one of the exceptional items in the
current year's accounts.
The Agreement also enabled the Company to introduce its
enhanced insurance policy, which provides its clients
protection against any deductions from the first £1,000
of compensation they receive, except for any interest on
the loan taken out to fund the cost of their insurance
policy. Existing clients will also be able to upgrade
their policies to take advantage of the additional
protection offered. This cover will remain in place
until clarity over the subject of recoverability is
achieved.
Colin Poole, Chief Executive of Claims Direct plc,
commenting on the statement, said:
'We believe that the corrective action that we have taken
will successfully stabilise the business and that it is
now more strongly positioned.
'Our targeted marketing activities should lead to an
increase in the number of accepted cases and therefore
will place us in a position to return the core business
to profit in due course.'
Photos available at www.newscast.co.uk
For further information, please contact:
Claims Direct plc (Today) 0207 324 8888
Colin Poole, Chief Executive
Paul Doona, Finance Director
Web Site www.claimsdirect.com
Golin/Harris Ludgate 0207 324 8888
Reg Hoare/Robin Hepburn/Trish Featherstone
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