Interim Management Statement

Carphone Warehouse Group PLC 18 January 2008 Friday 18 January 2008 For immediate release The Carphone Warehouse Group PLC Interim Management Statement Third Quarter Revenues up 14% Outlook for the full year unchanged The Carphone Warehouse announces its third quarter trading update for the thirteen weeks to 29 December 2007. Distribution • 13% growth in Retail revenue to £650m, 1.0% like-for-like • 3.1% growth in like-for-like Retail gross profit • December like-for-like revenue up 3.6%, gross profit up 8.0% • 11% growth in connections to 3.6m • 11% growth in subscription connections to 1.3m; up 16% excluding off-the-page • 17% growth in all telecoms subscriptions; up 22% excluding off-the-page • 86 net new stores opened, taking the total to 2,423 UK Fixed Line • 36% growth in revenue to £349m • 118,000 broadband net adds, taking total base to 2.6m • 221,000 customers unbundled, taking unbundled base to 1.6m or 61% of the total • 1,533 TalkTalk exchanges and 924 AOL exchanges now unbundled Charles Dunstone, Chief Executive Officer, said: 'We have enjoyed a good third quarter across the Group. In the Distribution business, we significantly outperformed the market in both subscription and pre-pay, reflecting the enduring strength of our customer proposition and good execution. Within UK Fixed Line, we continued to make excellent progress in customer growth, network roll-out and profitability, with recruitment trends strengthening into 2008. Overall our expectations for the full year are unchanged. 'We believe we are well positioned as a Group, despite the more uncertain consumer environment. This year a significant proportion of profits will come from recurring revenue streams. In our Distribution business, the mobile industry business model and ancillary revenue streams provide strong earnings support. In our broadband business, our value proposition and the success of unbundling significantly enhance the visibility of future earnings.' Distribution Total Distribution revenues were up 9% to £900m (2006: £827m). Retail revenues were up 13% to £650m. Like-for-like revenue growth was 1.0% for the 13 weeks, and like-for-like gross profit growth was 3.1%. In the four week period of December, like-for-like revenue was up 3.6% and like-for-like gross profit was up 8.0%. We opened 86 net new stores in the quarter, taking the total portfolio to 2,423. Total connections were up 11% to 3.6m. Subscription connections were up 11% to 1.3m, and pre-pay connections (including SIM-free sales) were up 11% to 2.3m. The off-the-page channel continued to lag, as expected, and subscription connections excluding this channel rose 16% year-on-year. Although the pre-pay market was a little more subdued than last year, we significantly outperformed the market and grew our share, thanks to our differentiated product range and our clear value proposition. In particular, we saw further encouraging developments in our plans to provide a broader connectivity proposition, with strong growth in mobile data and fixed line broadband sales: total connections growth was 17% across all telecoms subscriptions, or 22% excluding off-the-page business. Insurance revenues rose 22% to £43m, driven by continued good growth in the customer base. Ongoing revenues were up 34% to £24m, continuing the positive trend of previous periods. Total Mobile revenues were up 1% to £133m. Within this, The Phone House Telecom, our German service provision business, grew revenues by 10%, reflecting a more stable ARPU trend in the subscription customer base and further customer growth. UK Fixed Line Total UK Fixed Line revenues were up 36% to £349m. Residential revenues rose 57% to £273m. Our broadband business continued to demonstrate very good momentum, with 118,000 net adds in the quarter, taking the total broadband base to over 2.6m. We now expect total net adds in the second half to be towards the upper end of the 200-250,000 range indicated in October 2007. Despite significant numbers of TalkTalk customers coming out of their initial 18 month contract period, we saw no increase in churn levels. Blended broadband ARPU was stable at £22.1. During the period a further 221,000 customers were connected to our own unbundled network, taking the total on-net base to 1.6m, or 61% of all broadband subscribers. We continued our exchange roll-out in line with our plans, and ended the period with 1,533 fully-unbundled TalkTalk exchanges and 924 partially-unbundled AOL exchanges. The base of other billed residential customers was 1.9m at the end of the period, reflecting continued migration from narrowband and voice-only services to bundled broadband services. B2B revenues fell 9% to £77m. Excluding low margin premium rate services, revenues were flat year-on-year. The underlying quality of business continued to improve, translating into improving margins. Associates and joint ventures Virgin Mobile, our joint venture MVNO in France, made further good progress over the period, establishing itself clearly as the fourth largest network in the French market. At the end of 2007 Virgin Mobile had 800,000 customers and has set a target of 2 million by the end of 2010. In the US, Best Buy Mobile, our mobile retail venture with Best Buy, is progressing well. By the end of the period we were present in 181 Best Buy stores with the new concept, with 8 standalone stores also in operation. We are well on target to cover the entire US portfolio by the end of 2009. Our Geek Squad home technology support service continues its measured roll-out in the UK, and is launching in Spain this month. Financial position As required by the Interim Management Statement provisions, we confirm that there has been no significant change in the financial position of the Group since the interim results in November 2007, save for the information contained in this Interim Management Statement. Outlook Our outlook for the Group remains positive. In the Distribution business, we expect to continue to gain share through ongoing expansion and our clear customer focus. The development of our broader connectivity proposition will gain pace during 2008. On the Fixed Line side, we have already laid the foundations for a further significant step forward in profitability next year through the success of our unbundling programme, and we expect customer growth to continue, particularly in light of our value proposition. In addition, our ventures with Virgin and Best Buy are progressing well and offer incremental growth opportunities. Conference call There will be a conference call for investors and analysts at 9.00 am this morning. The dial-in number is +44 20 7806 1956, with an alternative Freephone number - 1 888 935 4577 - for US callers. The call will also be broadcast on our website, www.cpwplc.com. A replay will be available for seven days, for which the dial-in number is +44 20 7806 1970, or 1 866 883 4489 for US callers, and the code is 9547197. Next trading update The next trading update will be on 14 April 2008, when we will publish Q4 connections and customer numbers and give further guidance on the full year outcome. We will also be hosting a morning of presentations for investors and analysts on that day, in line with previous years. For Further Information For analyst and institutional enquiries Roger Taylor 07715 170 090 Peregrine Riviere 07909 907193 For media enquiries Shane Conway 07932 199659 Anthony Carlisle 07973 611 888 Citigate Dewe Rogerson 020 7638 9571 Operating and Financial Statistics Revenues £m 13 weeks to 29 December 2007 39 weeks to 29 December 2007 2007 2006 % change 2007 2006 % change Distribution Retail 650 574 13% 1,606 1,440 12% Insurance 43 35 22% 123 99 24% Ongoing 24 17 34% 64 50 28% Mobile 133 132 1% 392 378 4% Non-UK Fixed Line 24 29 (17%) 75 83 (10%) Dealer 46 53 (14%) 137 154 (11%) Eliminations (19) (13) 45% (40) (31) 30% Total 900 827 9% 2,357 2,174 8% UK Fixed Line Business 77 84 (9%) 232 237 (2%) Residential 273 174 57% 815 490 66% Total 349 258 36% 1,047 727 44% Eliminations (16) (3) N/M (31) (10) 207% Group Total 1,233 1,082 14% 3,373 2,891 17% Like for like data 13 weeks to 29 December 2007 39 weeks to 29 December 2007 Revenue Gross Profit Revenue Gross Profit Group 1.0% 3.1% 1.3% 2.5% Connections and store numbers 000s 13 weeks to 29 December 2007 39 weeks to 29 December 2007 2007 2006 % change 2007 2006 % change Connections* Subscription 1,303 1,177 11% 3,342 2,997 12% Pre-pay 2,150 1,909 13% 5,010 4,189 20% SIM-free 155 174 (11%) 443 415 7% Group 3,608 3,260 11% 8,795 7,601 16% * Excludes Best Buy Mobile Own stores 2,207 1,884 17% Franchises 216 186 16% Total stores 2,423 2,070 17% Customer bases As at 29 December 2007 (000s) 2007 2006 % change Insurance 2,405 2,207 9% TPHT base 1,780 1,416 26% TPHT subscription ARPU (£) 23.25 23.54 (1%) UK MVNO base 523 536 (2%) Broadband base 2,604 2,155 21% Of which unbundled 1,598 413 N/M % unbundled 61% 19% ARPU 22.08 N/A Other billed customer base 1,888 2,628 (28%) ARPU 17.32 N/A TalkTalk exchanges 1,533 569 AOL exchanges 924 - Total unbundled exchanges 2,457 569 This information is provided by RNS The company news service from the London Stock Exchange

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