Third Quarter Trading Update

Carphone Warehouse Group PLC 12 January 2006 Thursday 12 January 2006 For immediate release The Carphone Warehouse Group PLC Third Quarter Trading Update Strong Christmas Trading Group Revenues up 22.7% The Carphone Warehouse announces its third quarter trading update for the thirteen weeks to 31 December 2005. Distribution • 18.4% growth in Retail revenue, +7.1% like-for-like • 13.1% growth in like-for-like Retail gross profit • 32.7% growth in connections to 2.73m • 30.1% growth in subscription connections to 0.98m • 126 net new stores, taking the total to 1,712 • Acquisition of Planet Phone in Spain and distribution agreement with Telefonica Telecoms Services • UK residential base up to 2.4m customers • 40.9% growth in Fixed Line revenue to £140.5m • 20.1% growth in Mobile revenue to £121.5m • 205,000 new MVNO customers recruited after successful relaunch of Fresh, taking base up to 429,000 • Acquisitions of Onetel and Tele2 UK & Ireland Charles Dunstone, Chief Executive Officer, said: 'These figures represent a very strong performance across the Group, reflecting excellent market conditions, exclusive products and continued focus on investment in service and value for our customers. Our fixed line businesses have delivered revenue growth of over 40%, and our MVNO base has nearly doubled in the last three months following the relaunch of Fresh. 'The acquisitions of Onetel and Tele2's UK operations have cemented TalkTalk's position as the number one challenger in the UK residential telecoms market, and we have a substantial, profitable platform from which to launch our drive into broadband this year. The relaunch of Fresh has comfortably exceeded our expectations. Despite the increase in recruitment costs arising from the acceleration in our MVNO business to drive future profitable growth, we anticipate a full year result at the top end of current market expectations.' Distribution Total connections rose 32.7% to 2.73m. Subscription connections were up 30.1% to 0.98m and pre-pay connections (including SIM-free) were up 34.1% to 1.76m. The acceleration in growth from the first half reflected continued attractive market conditions, good availability of exclusive product, and a new focus on category management combined with a more aggressive trading stance. Retail revenues rose 18.4% to £421.2m. Like-for-like revenue growth was 7.1%, driven by a substantial rise in connections per store but offset by a fall in average revenue per connection, particularly on pre-pay, which had been exaggerated in the prior period by high subsidies on 3G handsets. Like-for-like gross profit growth, the key driver of Retail performance, was 13.1%, with gross profit per connection on subscription similar to the comparable period. Gross profit per connection on pre-pay fell slightly as we focused on driving volume. We opened 126 net new stores during the quarter, taking the total portfolio to 1,712. We anticipate opening a further 30-40 new stores by the end of March. Subsequent to the period end we acquired Planet Phone in Spain, a chain of 9 stores acting as an exclusive Telefonica Moviles distributor. This significant development represents the first step in building a distribution relationship with Telefonica Moviles, which has given its support both for the transaction and for our aim to increase significantly our exclusive Telefonica stores over the coming years. Our Online business, which will be reported within Retail from our next financial year, continued to trade well, with clear evidence of an increased use of the internet for purchasing in the run-up to Christmas. Online revenues were up 40.1% to £55.5m. The Insurance customer base grew by 20.6% to 1.9m, driving Insurance revenues up 16.6% to £30.5m. Ongoing revenues from our share of subscription customers' ARPU were up 22.4% to £14.3m. Telecoms Services Total Fixed Line revenues rose 40.9% to £140.5m. Business traffic over the Opal network grew 13.2% year-on-year, and Opal revenues were up 23.8% at £64.9m. The acceleration in revenue growth at Opal reflects the annualisation of mobile termination rate cuts, and increased sales of line rental and data services and equipment. Xtra, our Spanish network, grew revenues 9.6% to £8.0m. TalkTalk UK added a further 88,000 customers in the quarter, taking the total base to 1.15m. Total TalkTalk UK revenues were £51.3m, up 60.3%. Outside the UK our residential fixed line base grew by 177.9% to 298,000, and revenues were up 104.9% to £16.2m. During December we completed the acquisitions of Onetel and Tele2's UK and Ireland businesses. Together, these have brought a further 1.3m residential CPS customers into the Group, giving us an overall market share of 10% of UK residential lines. Our goal is to become the number one alternative residential telecoms provider in the UK market. These acquisitions propel us clearly towards that position and give us a substantial platform of profitable voice customers from which to launch our drive into the broadband market this year. At the same time we continue to make preparations for our major investment in local loop unbundling in the UK as we seek to unbundle up to 1,000 exchanges over the next three years. Total Mobile Services revenues were up 20.1% to £121.5m. The overall Mobile customer base grew 36.1% to 3.0m. Revenues at The Phone House Telecom grew 15.9% to £93.6m, driven by further strong growth in the customer base, with total customers up 35.2% year-on-year to 1.1m, and the subscription base up 30.5% to 808,000. Our MVNO operations continued to show strong momentum, with total MVNO customer numbers up 224.0% year-on-year to 429,000. The main driver was Fresh, which saw a significant uplift in the rate of customer recruitment after its relaunch at the beginning of the quarter. Although the lifetime value of a Fresh customer to the Group is higher than that of a standard network pre-pay connection, the high Fresh connections levels and the continued success of Mobile World will lead to trading losses in excess of £5m within the MVNO business in the current year as a result of the upfront subsidy costs. We continue to make good progress in our preparations for the launch of Virgin Mobile in France. Outlook Market conditions continue to benefit our retail business model, and we anticipate further like-for-like growth in the fourth quarter, supported by further store openings. The recent acquisitions in the UK residential telecoms market and our commitment to local loop unbundling will enable us to create a mass market alternative in residential telecoms over the next few years. The recent success of Fresh and our plans for Virgin Mobile in France highlight the increasing opportunities available to us in the MVNO market. As a result we are confident of continuing to deliver profitable growth while making significant investments to seize new opportunities as they arise. Conference call There will be a conference call for investors and analysts at 2.00 pm GMT this afternoon. The dial-in numbers are 0845 301 4094 for UK callers and +44 20 7081 9482 for international callers. The call will also be broadcast on our website, www.cpwplc.com. A replay will be available for seven days, for which the dial-in number is +44 20 7081 9440, account number 897311, recording number 569816. Presentation of UK broadband strategy There will be a presentation to investors and analysts in March to communicate our broadband strategy in more detail. The exact date will be confirmed nearer the time. Next trading update The next trading update will be on 6 April 2006, when we will publish Q4 connections and customer numbers and give further guidance on the full year outcome. We will also be hosting a morning of presentations for investors and analysts on that day, in line with previous years. For Further Information For analyst and institutional enquiries Roger Taylor 07715 170 090 Peregrine Riviere 07909 907193 For media enquiries Vanessa Tipple 07947 000 021 Anthony Carlisle 07973 611 888 Citigate Dewe Rogerson 020 7638 9571 Operating and Financial Statistics Connections and store numbers 13 weeks to 31 December 2005 39 weeks to 31 December 2005 2005 2004 % change 2005 2004 % change Connections Subscription 978,142 751,741 30.1% 2,531,840 2,041,213 24.0% Pre-pay 1,608,828 1,159,951 38.7% 3,038,147 2,392,670 27.0% SIM-free 147,349 149,437 (1.4%) 394,578 392,897 0.4% Group 2,734,319 2,061,129 32.7% 5,964,565 4,826,780 23.6% Store numbers 1,712 1,424 20.2% Excluding franchise stores 1,583 1,362 16.2% Like for like data 13 weeks to 31 December 2005 39 weeks to 31 December 2005 Revenue Gross Profit Revenue Gross Profit Group 7.1% 13.1% 4.3% 7.2% Customer bases As at 31 December 2005 (000s) 2005 2004 % change Insurance 1,890 1,567 20.6% Telecoms Services - Mobile 2,992 2,197 36.1% TalkTalk UK 1,146 762 50.4% Onetel - Residential CPS 1,113 N/A - Tele2 UK and Ireland 223 N/A - TalkTalk Broadband 75 N/A - TalkTalk non-UK 298 107 177.9% Switched minutes 13 weeks to 31 December 2005 39 weeks to 31 December 2005 (m) 2005 2004 % change 2005 2004 % change Opal 1,518 1,341 13.2% 4,861 3,868 25.7% TalkTalk 1,688 1,187 42.2% 4,499 2,798 60.8% Total 3,206 2,528 26.8% 9,360 6,666 40.4% Revenues 13 weeks to 31 December 2005 39 weeks to 31 December 2005 (£000s) 2005 2004 % change 2005 2004 % change Distribution Retail 421,242 355,758 18.4% 994,065 847,119 17.3% Online 55,523 39,641 40.1% 151,783 84,896 78.8% Insurance 30,487 26,140 16.6% 86,855 73,958 17.4% Ongoing 14,330 11,706 22.4% 40,890 34,658 18.0% Total 521,582 433,245 20.4% 1,273,593 1,040,631 22.4% Dealer 49,227 39,513 24.6% 122,367 100,245 22.1% Telecoms Services Mobile 121,540 101,240 20.1% 340,792 282,035 20.8% Fixed Line 140,456 99,690 40.9% 396,810 291,764 36.0% Total 261,996 200,930 30.4% 737,602 573,799 28.5% Eliminations (12,307) (5,096) 141.5% (22,377) (13,129) 70.4% Group Total 820,498 668,592 22.7% 2,111,185 1,701,546 24.1% This information is provided by RNS The company news service from the London Stock Exchange

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