Final Results

Diagonal PLC 09 February 2004 FOR IMMEDIATE RELEASE 9 February 2004 DIAGONAL Plc PRELIMINARY RESULTS ANNOUNCEMENT FOR THE 52 WEEKS ENDED 28 NOVEMBER 2003 AND ACQUISITION OF EGILITY SOLUTIONS Financial key points: 2003 2002 Turnover £56.3m £63.6m Adjusted profit before tax* £2.4m £5.8m Exceptional costs £2.2m - FRS3 loss before tax (£2.8m) (£2.3m) Adjusted basic and diluted earnings per share* 1.77p 4.49p Final dividend per share 1.20p 1.20p Full year dividends per share 1.90p 1.80p Cash £12.3m £14.4m *Before exceptional costs and goodwill amortisation Operational key points: • Results reflect difficult sector background and company-specific issues. • New management team now in place. • Vigorous corrective action during Q4 has cut costs and is revitalising new business development. • Acquisition announced today of Egility Solutions, a retail sector consulting solutions specialist, for up to £2.5m. • Group strategy has been reviewed. Current group constituents fit well with forward plans for development. On outlook, Chairman, Mark Samuels stated: 'The Board acknowledges that the Group's recent performance has been disappointing and that much remains to be done. Nevertheless, Diagonal continues to be extremely well regarded within its markets and is financially strong. 'Recent evidence points towards some recovery in corporate investment in IT solutions. Many of the projects which were deferred last summer are beginning to come back on track and we expect to see the benefits of these improvements, although not until the second half of the year. With a continuation of the improvement in the performance of Diagonal Security, overall we are confident that we will move forward during the current year.' Enquiries: Diagonal: Malcolm Gloak, Chairman Designate Today: 07976-439651; thereafter on 01428-653697 Colin Burnside, Chief Executive Today: 07768-722159; thereafter on 01252-733711 Martin Andrews, Group Finance Director Today: 07730-517699; thereafter on 01252-733711 Bankside: Steve Liebmann 07802-888159 or 020-7444-4163 Note to Editors Our business is Information Technology and consulting and services. Working in partnership with SAP and Microsoft in particular we help our clients deliver Continuing Business Improvement through the application of world-leading technology. CHAIRMAN'S STATEMENT Introduction The past year has been both difficult and eventful for Diagonal. Against a background of sector conditions which were demanding for the third year in succession, company-specific issues also adversely affected performance. Vigorous corrective action was taken during our fourth quarter and strategy has been reviewed. The benefits of these actions are beginning to come through in terms of improving performance. The Group now has a clearer sense of direction and a much improved management culture. Today we have announced the acquisition of Egility Solutions Limited ('Egility '), a consultancy business specialising in the retail sector, for a maximum consideration of £2.5 million. Further details are given in the Finance Director's Report. Results, finance and dividend Revenue for the 52 weeks to 28 November 2003 was £56.3 million (2002: £63.6 million) reflecting the difficult market conditions and the effect of a number of contract deferrals within the Diagonal Consulting division as described in our trading statement issued in early September. Within this total, Partners for Change, who were acquired in the period, contributed revenue of £5.3 million. Profit before tax, goodwill amortisation and exceptional items was in line with revised market expectations at £2.4 million (2002: £5.8 million). Goodwill amortisation was £3.0 million (2002: £8.0 million including an impairment charge of £5.0 million). Exceptional costs of £2.2 million (2002: £nil) were incurred in the year. Further details are included below in the Finance Director's Report. The loss before tax was £2.8 million (2002: loss of £2.3 million). The balance sheet continues to be very strong with cash of £12.3 million (2002: £14.4 million). A maintained final dividend of 1.2p will be proposed, increasing the total dividend for the year to 1.9p (2002: 1.8p). Board and management In order to address both the challenges of 2003 and to strengthen the business going forward, there have been widespread changes to the Board and to senior management within the operating companies. In effect, we have started the current year with a substantially new executive team. Colin Burnside was appointed Chief Executive in July 2003 after Graham Creswick (Chief Executive) and Steve Fleming (Finance Director) left the Group. We were pleased to welcome Martin Andrews as Finance Director in mid-September. During the latter part of the year, Chris Chittock assumed a Group business development role and new senior management appointments have been made at Diagonal Consulting, Diagonal Security and EAI Consulting. With a new management team in place and the business now beginning to move forward again, I have decided to retire from the Board at the forthcoming AGM scheduled for 25 March 2004. Malcolm Gloak was appointed a non-executive Director in June 2003 and it is intended that he becomes Chairman at the AGM. Accordingly, Malcolm becomes Chairman Designate with immediate effect. Strategy A thorough review of Diagonal's medium-term strategy has been undertaken in recent months. We are confident that the current constituents of the Group fit well with our plans for development. We believe that technology is the primary enabler of business change and that the solutions we can implement will continue to meet successfully the stringent demands of large organisations. The need to maintain the security of corporate information is an increasing imperative. As the focus of the Secure Networks business moves away from a dependency on hardware sales to a higher consultancy and solutions mix, we believe it fits within our overall strategy. Therefore, in order to reinforce its closer integration into the Group, it has been re-branded as Diagonal Security. A key aspect of our drive towards a new 'inclusive' management culture is to encourage all operating companies to work together more closely to play to each business's strength. We are already seeing some tangible success in this regard. Outlook The Board acknowledges that the Group's recent performance has been disappointing and that much remains to be done. Nevertheless, Diagonal continues to be extremely well regarded within its markets and is financially strong. Recent evidence points towards some recovery in corporate investment in IT solutions. Many of the projects which were deferred last summer are beginning to come back on track and we expect to see the benefits of these improvements, although not until the second half of the year. With a continuation of the improvement in the performance of Diagonal Security, overall we are confident that we will move forward during the current year. Mark Samuels 9 February 2004 Chairman CHIEF EXECUTIVE'S STATEMENT Overview Trading conditions were difficult throughout the period as budgets for capital investment, and spending on technology in particular, were severely constrained by our clients and prospects. In addition, we faced a number of company-specific issues: • members of the previous management team were involved in an aborted MBO for parts of the Group before leaving in July; • influenced by the distractions of the MBO negotiations, the Security business suffered a material decline in revenues in the middle part of the year and became loss-making; and • Diagonal Consulting suffered an unprecedented series of project deferrals as clients responded to short term pressures to reduce discretionary capital spend. These events led to a number of key changes in management and necessitated the trading statement in September 2003. The following actions have been implemented since July 2003: • a thorough review of the Group's structure and its constituent divisions has been performed; • central office overheads were reduced to bring them into line with reduced Group revenues; • new management was installed at Diagonal Security which has since returned to growth and profit; • a new Finance Director was appointed from outside the Group; and • a restructuring was undertaken within Diagonal Consulting which led to further cost reductions and a tighter control of the sales process. Group Strategy The new management team has formulated clearly what Diagonal's strategy should be and how that should be translated into business development plans for each of the operating divisions. The common thread that we intend to build on is that we work with clients to protect their existing technology investments and to deliver business benefits through the further use of technology. Our policy is to work only with market leading technology vendors. We are now satisfied that each constituent of the Group has strengths well suited to the current marketplace: • Diagonal Consulting is well established with a 'blue chip' client base and the outlook for corporate investment in major IT projects now appears to be improving; • Partners for Change provides the high level change management consultancy skills associated with large corporate and/or IT projects; • Diagonal Security serves one of the fastest growing segments of the market where network and data security have assumed the highest of priorities; and • EAI Consulting has products, alliances and technologies which will help the Group move more strongly into local and central government markets. A key task for management is to achieve closer cooperation between Group companies, with each playing to their strengths and contributing to the generation of new business. A good example is Partners for Change, a change management consultancy acquired by Diagonal approximately a year ago. The need to deliver solutions and benefits - rather than implementations - is becoming a driving force in winning new business. Partners for Change's skills represent a real differentiator and have contributed towards the winning of several new clients in recent weeks. The acquisition of Egility consolidates an earlier alliance and strengthens Diagonal's skills within the retail sector, one of the strategically important markets for Diagonal Consulting's growth plans. Egility is a specialist IT retail consultancy whose consultants have a detailed understanding of retail best practice and extensive knowledge of the SAP solution, together with a thorough understanding of store systems, ensuring that their retail clients gain advantages from their new investment as quickly as possible with the minimum of cost. Their consultants have been involved in the majority of UK retail implementations including Woolworths, Vision Express, Harrods, French Connection, Aer Rianta, Boots, Superquinn and Direct Wines. We recognise that all of our clients face continuing challenges of expanding their business and reducing costs, with technology often the primary enabler of those changes. Our mission is to work with them to continuously improve their business by the innovative use of technology. Alliances The changing nature of our marketplace highlights the need to open new routes to market. Our entry into new sectors and geographies will entail us working in partnership with other organisations to accelerate our progress and mitigate the risks. I have asked Chris Chittock to undertake a Group role to develop those new alliances, in addition to her role of managing major client relationships. We intend to use our experience and track record, gained from working with partners in the SAP marketplace, to the benefit of the Group as a whole. Management Changes Following Chris' move to a group role, Graham Frazer has been appointed Managing Director of Diagonal Consulting. Graham joined as Sales Director from Accenture in 1999 and has been at the forefront of many of our sales successes and major client relationships. I am also pleased to announce that Guy Hodges has been promoted to Managing Director of EAI Consulting and Paul Murray to Managing Director of Diagonal Security. Guy joined the Group through the acquisition of MFT Computer Systems in 1999 and has been Sales Director for EAI Consulting for the past four years. Paul joined the Group from Hewlett-Packard in 2001, and was previously Sales Manager for Diagonal Consulting. Janice Miller, as Managing Director of Partners for Change, completes the Operating Board's management team. Diagonal Consulting As the market leader in ERP solutions, SAP AG has recently reported improved trading trends and its latest results show an increased market share against its four largest competitors to 59% from 51% over the past 12 months. Diagonal Consulting continues to enjoy the benefit of long term relationships with major clients. As those clients have evolved from national ERP implementations to global implementations, we expanded into North America and South East Asia to enhance our services offering. These operations are underpinned by long term support contracts but are also expanding locally. We have extended our footprint in South East Asia with the opening of a new office in Kuala Lumpur. We have already won indigenous contracts and are continuing to recruit. The strategic logic is twofold. It gives us exposure to the fastest growing region for SAP implementations and acts as a base for recruiting lower cost but highly skilled consulting resource which can be deployed to the benefit of clients worldwide. Our existing support infrastructure already allows us to work remotely and round the clock, irrespective of client location. The need to expand into different market sectors led us to identify retail and government as sectors with growth potential. Earlier last year we formed an alliance with Egility, a specialist SAP consultancy servicing the retail sector. This alliance, when combined with the change management capability from Partners for Change, has enabled us to win significant retail implementation business in the early part of the current financial year. The acquisition of Egility is a logical next step in our strategy and we are pleased to welcome them into the Diagonal Group. To accelerate our entry into the public sector, we also formed our previously announced alliance with Hedra, a long established public sector consultancy. Our recruitment and contracting business suffered along with the rest of the market but continues to provide us with valuable insight and data on trends within the IT services arena. Partners for Change Prior to its acquisition Partners for Change had worked with Diagonal Consulting on a number of projects. As part of the Group, Partners for Change retains its branding and continues to provide high level consultancy services for large businesses planning major periods of change. This business is now bedding down as part of the Group and is working increasingly with other divisions on new business development where the addition of high level business change consultancy can be decisive. Diagonal Security Every major organisation is dependent to some extent on technology. Security of corporate information and the ability to disseminate it to authorised employees and stakeholders is a growing concern and is the key driver behind what is becoming an important growth market. Formerly known as Diagonal Secure Networks, this business was adversely affected by the uncertainties created by the events over the summer period. Following the appointment of new management the business has been re-branded as Diagonal Security; the downward sales trend has been reversed and the division has moved back into profit. Diagonal Security has changed its focus from infrastructure to the enablement of information security. Consulting and systems integration are now a key part of our offering as internal and external threats become more complex and products more diverse. This has brought the business closer to the Diagonal core values of providing clients with solutions to their business issues. EAI Consulting We have been developing our Enterprise Application Integration skills and working more closely with Microsoft, leading to the appointment of Diagonal as a Gold Partner in 2002. We now see Microsoft taking a much more proactive role in working with partners to deliver solutions to clients using their enterprise platform technology. We envisage this division taking the lead in exploiting the opportunities from Microsoft's '.net' technology. We have developed and launched our 'Wisdom' electronic records management product based on Microsoft technology for use in both commercial and government sectors. Wisdom meets the UK Government's requirements for Electronic Records Management and is one of only four software products accredited by the Public Records Office. Development expenditure on Wisdom in 2003 was £163,000 and further investment of some £300,000 is planned for the current year with the next product release due in Q2 2004. Looking Ahead After the upheavals of the past year, Diagonal is starting to build for the future. With an essentially new management team I believe we have both the management and financial strength to take the business forward both organically and by acquisition. With these changes I am confident that Diagonal has turned the corner. Colin Burnside 9 February 2004 Chief Executive FINANCE DIRECTOR'S REPORT Operating Results The results for the 52 weeks ended 28 November 2003 reflected the circumstances and trading environment already described in the Chairman's and Chief Executive's Statements. In the autumn significant cost reductions were undertaken, together with a management reorganisation which affected all divisions; this contributed to total exceptional costs of £2.2 million (2002: £nil). Group turnover reduced to £56.3 million (2002: £63.6 million), with adjusted profit before taxation (stated before exceptional items and goodwill) reducing to £2.4 million (2002: £5.8 million). Diagonal Consulting saw revenue decrease to £30.2 million (2002: £34.9 million), with operating profits (all stated in this report as before exceptional costs, goodwill and head office apportioned overheads unless stated otherwise) of £3.3 million (2002: £5.4 million). The adjusted operating margin of 11.0% (2002: 15.5%) reflects primarily a reduction in utilisation levels, particularly in the summer and autumn periods, although there was downward pressure on fee rates. The headcount reductions in the period will enhance utilisation as we progress through 2004. Partners for Change, acquired in February 2003, for a net cash consideration of £1.7 million, contributed revenues of £5.3 million and an adjusted operating profit of £37,000. These results, in the difficult market conditions of 2003, do not reflect the benefit of having change management specialists who can assist in winning new client contracts across all of the Group's activities. As market conditions improve and IT spending resumes, these skills are expected to contribute to the Group's ability to differentiate itself. Partners for Change has already contributed to us winning several new clients early in 2004. The Enterprise Application Integration business had reduced revenues of £4.7 million (2002: £5.8 million) but did report an improved adjusted operating profit of £0.8 million (2002: £0.6 million). These results reflect the cost reductions implemented last year, the operational quality of the business (reflected in its Microsoft Gold Partner status) and its revenues derived from local and central government, where IT spend has been more resilient than in the private sector. The accredited Wisdom product developed internally (£163,000 of direct development costs incurred in the year have now been written off in the second half) is expected to underpin the division's public sector software and services earnings. The Diagonal Security division (re-branded as such at the end of the year) was affected adversely over the summer period with revenues for the period falling to £11.1 million (2002: £15.4 million) and adjusted operating profits falling to £0.2 million (2002: £2.1 million). The results for the last quarter of the period are encouraging. Central head office costs of £2.4 million (2002: £3.1 million) were incurred. This reduction reflects the elimination of certain group roles within the redundancy and reorganisation programme undertaken in the summer. Exceptional Items Exceptional costs of £2.2 million have been incurred in the year. £1.2 million relates to the headcount reduction and management reorganisation (including costs associated with the termination of service agreements of former directors), and £0.3 million to additional costs associated with the attempted MBO. Finally, a provision of £0.7 million has been made, in full, against amounts still receivable from a client (including anticipated legal costs to pursue payment from them) who has alleged breach of contract and is now requesting compensation of a total of £1.9 million in respect of a project undertaken by Diagonal in 2002 and early 2003. Notice of claim was received originally in February 2003 and details were provided in the contingent liability note to the 2002 financial statements sent to shareholders in March 2003. As the debt from this client is now over one year old a provision has been made. However, we will continue to defend this allegation (and the collection of amounts outstanding) vigorously. No provision has been made for additional compensation claimed as we continue to believe, and are advised that, their claim is without merit. Earnings Per Share Adjusted basic and diluted earnings per share (excluding exceptional items and goodwill) has fallen from 4.49p (as restated) to 1.77p. Basic and diluted loss per share was 3.42p (2002: loss of 4.59p (as restated)). EPS comparatives have been restated to exclude shares held within the Employee Benefit Trust from the weighted average number of shares in issue during the period as is recommended by FRS 14. Diluted EPS is calculated by adjusting the weighted average number of shares on the assumption of conversion of all dilutive potential ordinary shares. In 2003 and 2002 there were no dilutive potential ordinary shares. Dividends The Board has proposed a final dividend of 1.20p per ordinary share (2002: 1.20p) bringing the total for the year to 1.90p per ordinary share (2002: 1.80p). If approved, the dividend will be paid on 2 April 2004 to shareholders on the register on 20 February 2004. Treasury and Cash Flows At 28 November 2003 the Group had cash of £12.3 million (2002: £14.4 million). Cash inflow from operating activities, after the exceptional costs referred to above, was £3.2 million (2002: £8.2 million). Net cash of £1.7 million was used to acquire Partners for Change, being £2.5 million of cash consideration offset by £0.8 million of cash acquired within the business at completion. Cash of £1.2 million paid corporation taxes, £1.7 million was paid to shareholders in the year in the form of dividends and £0.9 million was spent on capital expenditure, primarily IT related equipment, a demonstration and marketing suite and an internal CRM system. At the balance sheet date the number of days of annual sales, represented by trade debtors, were 69 (2002: 76) again reflecting the continued improvement in working capital management. Tax The Group's tax charge, based on profits before tax and amortisation of goodwill (and impairment in 2002), was £0.2 million (2002: £1.8 million). The effective rate of taxation that this charge represents differs from the standard rate of UK corporation tax due to the disallowance of certain costs. Short term timing differences are provided in full. ESOP Shares - Early Adoption of UITF Abstract 38 The UITF has published Abstract 38 'Accounting for ESOP Trusts' which supersedes Abstract 13 and amends Abstract 17. It is effective for periods ending on or after 22 June 2004, but early adoption is encouraged and we have adopted it in the preparation of these financial statements. The Abstract requires own shares held through an ESOP trust to be deducted in arriving at shareholders' funds and recommends the creation of a separate negative reserve which we have described as 'ESOP Reserve' in the notes to the accounts. The Abstract requires this change to be retrospective and therefore comparatives have been restated. The effect of this has been to reduce net assets as at 29 November 2002 by £1.4 million. Acquisition of Egility Solutions Limited We have announced today the acquisition of 100% of the issued share capital of Egility Solutions Limited ('Egility') for a maximum consideration of £2.5 million, including a potential earn out of £0.5 million. The initial consideration of £2.0 million has been satisfied by the issue of 1,921,230 new ordinary shares in Diagonal Plc and by the payment of £857,000 in cash and £143,000 in guaranteed Loan Notes. The earn-out is potentially payable over the next twelve months dependent on revenue related targets in the retail sector being attained and will be satisfied 65.58% in Loan Notes (which will not be guaranteed) and the balance in cash. The Loan Notes are redeemable between one and six years from the date of issue and carry an interest coupon of bank base rate less 0.25%. For the year ended 30 June 2003, being the latest period for which audited accounts have been prepared, Egility had revenues of £1.2 million and both profit before taxation and net assets of £0.2 million. The benefits which are expected to accrue to the Group as a result of the transaction are described in the Chief Executive's Statement. Martin Andrews 9 February 2004 Finance Director CONSOLIDATED PROFIT AND LOSS ACCOUNT FOR THE 52 WEEKS ENDED 28 NOVEMBER 2003 52 weeks ended 28 November 2003 52 Weeks Before Goodwill & Total Ended goodwill & exceptional £'000 29 exceptional items November items (Note 2) 2002 £'000 £'000 £'000 Turnover Continuing operations 50,969 - 50,969 63,618 Acquisitions 5,343 - 5,343 - 56,312 - 56,312 63,618 Cost of sales (39,334) - (39,334) (43,594) Gross profit 16,978 - 16,978 20,024 Administrative expenses Amounts written off goodwill - (3,036) (3,036) (8,027) Other administrative expenses (14,995) (2,146) (17,141) (14,572) Total administrative expenses (14,995) (5,182) (20,177) (22,599) Operating profit / (loss) Continuing operations 1,946 (5,182) (3,236) (2,575) Acquisitions 37 - 37 - 1,983 (5,182) (3,199) (2,575) Net interest receivable 384 - 384 321 Profit/(loss) on ordinary activities before 2,367 (5,182) (2,815) (2,254) taxation Tax on profit/(loss) on ordinary activities (798) 584 (214) (1,807) Profit/(loss) on ordinary activities after 1,569 (4,598) (3,029) (4,061) taxation Equity dividends (1,678) - (1,678) (1,591) Retained loss for the financial period (109) (4,598) (4,707) (5,652) Pence Pence Pence (restated) Basic and diluted loss per ordinary share (3.42) (4.59) Adjusted basic and diluted profit per ordinary 1.77 4.49 share Equity dividend per ordinary share 1.90 1.80 CONSOLIDATED BALANCE SHEET AS AT 28 NOVEMBER 2003 28 November 2003 29 November 2002 (restated) (restated) £'000 £'000 £'000 £'000 Fixed Assets Intangible assets 18,128 18,264 Tangible assets 2,349 2,485 20,477 20,749 Current Assets Debtors 14,509 17,762 Cash at bank and in hand 12,345 14,417 26,854 32,179 Creditors - amounts falling due within one year (11,583) (12,291) Net current assets 15,271 19,888 Total assets less current liabilities 35,748 40,637 Creditors - amounts falling due after more than one year - (98) Net assets 35,748 40,539 Capital and Reserves Called up Share Capital 8,940 8,940 Share Premium Account 29,496 29,496 Other Reserves (804) (804) Profit and Loss Account (1,884) 2,907 Equity shareholders' funds 35,748 40,539 RECONCILIATION OF MOVEMENTS IN CONSOLIDATED SHAREHOLDERS' FUNDS FOR THE 52 WEEKS ENDED 28 NOVEMBER 2003 52 weeks 52 weeks 52 weeks ended ended ended 28 29 29 November November November 2003 2002 2002 £'000 (restated) (restated) £'000 £'000 Loss for the financial period (3,029) (4,061) Currency translation difference on foreign currency net investments (84) - Equity dividends (1,678) (1,591) (4,791) (5,652) Issues of shares - 963 Net reduction in shareholders' funds (4,791) (4,689) Opening equity shareholders' funds 40,539 46,632 Reclassification of ESOP shares (Note 4) - (1,404) Adjusted opening equity shareholders' funds - 45,228 Closing equity shareholders' funds 35,748 40,539 CONSOLIDATED STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES FOR THE 52 WEEKS ENDED 28 NOVEMBER 2003 52 weeks 52 weeks ended ended 28 29 November November 2003 2002 £'000 £'000 Loss for the financial period (3,029) (4,061) Currency translation differences on foreign currency net investments (84) - Total recognised losses relating to the period (3,113) (4,061) CONSOLIDATED CASH FLOW STATEMENT FOR THE 52 WEEKS ENDED 28 NOVEMBER 2003 Note 52 weeks 52 weeks ended ended 28 29 November November 2003 2002 £'000 £'000 Net cash inflow from operating activities a 3,171 8,234 Returns on investments and servicing of finance b 384 321 Taxation paid (1,244) (1,877) Capital expenditure and financial investment c (855) (948) Acquisitions and disposals d (1,694) (229) Equity dividends paid (1,678) (1,587) Cash (outflow) / inflow before financing (1,916) 3,914 Financing Issues of ordinary shares - 436 Net repayment in borrowings e (78) (88) (78) 348 (Decrease) / increase in net cash in the period (1,994) 4,262 NOTES TO CONSOLIDATED CASH FLOW STATEMENT 52 weeks 52 weeks ended ended 28 29 November November 2003 2002 £'000 £'000 a Reconciliation of operating loss to net cash inflow from operating activities Operating loss (3,199) (2,575) Amortisation and impairment of goodwill 3,036 8,027 Depreciation 1,027 1,010 (Profit) / loss on sales of tangible fixed assets (1) 9 Decrease in debtors 6,593 4,568 Decrease in creditors (4,285) (2,805) Net cash inflow from operating activities 3,171 8,234 b Returns on investments and servicing of finance Interest received 415 349 Interest element of finance lease payments (31) (28) Net cash inflow from returns on investments and servicing of finance 384 321 c Capital expenditure and financial investment Purchase of tangible fixed assets (899) (1,023) Proceeds of disposals of fixed assets 44 75 Net cash outflow from capital expenditure and financial investment (855) (948) d Acquisitions and disposals Purchase of subsidiary undertaking (2,494) (229) Net cash acquired with subsidiary 800 - Net cash outflow from acquisitions and disposals (1,694) (229) e Reconciliation of net cash flow to movement in net funds Opening balances Cash 14,417 10,155 Finance leases (174) (214) Net funds 14,243 9,941 Movement in period (Decrease) / increase in cash in the period (2,794) 4,262 Net cash acquired with subsidiary 800 - Net repayments in lease financing 78 88 Leases acquired (non cash) - (48) Translation difference (78) - Changes in net funds resulting from cash flows (1,994) 4,302 Closing balances Cash 12,345 14,417 Finance leases (96) (174) Net funds 12,249 14,243 f Movement in period At 29 Cash Non cash At 28 November flows changes November 2002 £'000 £'000 2003 £'000 £'000 Cash 14,417 (1,994) (78) 12,345 Finance leases (174) 78 - (96) Net funds 14,243 (1,916) (78) 12,249 g Partners for Change, acquired during the year, had a net cash outflow from operating activities of £440,000 for the period from acquisition, received £13,000 in respect of net returns on investment and servicing of finance and received a refund of £5,000 of corporate taxation. h The operating cash flows include outflows of £1.4 million in relation to exceptional items as described in Note 2. NOTES TO THE AUDITED ACCOUNTS 1. Segmental Analysis Analysis by class of business by turnover, operating profit/(loss) and net assets is stated below: Turnover Operating profit/(loss) Net assets 52 weeks 52 weeks 52 weeks 52 weeks As at 29 ended 28 ended 29 ended 28 ended 29 As at 28 November November November November November November (restated) 2003 2002 2003 2002 2003 2002 £'000 £'000 £'000 £'000 £'000 £'000 Class of business Consulting 30,162 34,927 3,332 5,429 5,086 7,567 Recruitment 4,973 7,452 - 378 460 599 Partners for Change 5,343 - 37 - 1,266 - EAI Consulting 4,742 5,821 785 628 174 (11) Security 11,092 15,418 186 2,144 (57) 103 Central costs (2,357) (3,127) Centrally held cash, 28,819 32,281 other assets & goodwill 56,312 63,618 1,983 5,452 35,748 40,539 Exceptional costs (2,146) - Goodwill amortisation (3,036) (8,027) & impairment Operating loss (3,199) (2,575) An analysis of turnover by geographical destination is given below: 52 weeks 52 weeks ended 28 ended 29 November November 2003 2002 £'000 £'000 UK 49,077 53,569 Other European 1,117 3,684 countries US 5,413 5,820 Rest of World 705 545 56,312 63,618 2. Exceptional Items 52 weeks 52 weeks ended ended 28 29 November November 2003 2002 An analysis of exceptional items is as follows: £'000 £'000 Headcount reduction and reorganisation, including termination of service 1,186 - agreements of former directors Further costs associated with attempted MBO 290 - Provision against outstanding debt plus related legal costs 670 - 2,146 - 3. (Loss) / Earnings Per Share Earnings per share have been computed in accordance with Financial Reporting Standard 14 'Earnings per Share'. Basic earnings per share is calculated by dividing the loss or profit on ordinary activities after taxation by the weighted average number of Ordinary shares, to be issued and in issue, during the period. Diluted earnings per share are calculated by adjusting the weighted average number of shares on the assumption of conversion of all dilutive potential Ordinary shares. In 2003 and 2002 there were no dilutive potential Ordinary shares. A reconciliation of the earnings and weighted average number of shares used in the calculation is set out below: 52 weeks 52 weeks ended ended 28 29 November November 2003 2002 £'000 £'000 Loss on ordinary activities after taxation (3,029) (4,061) Amounts written off goodwill 3,036 8,027 Exceptional items after taxation 1,562 Adjusted profit on ordinary activities after taxation 1,569 3,966 No. No. (restated) Weighted average number of shares 89,401,341 89,049,702 Exclude ESOP shares as per FRS14 (804,420) (639,626) Weighted average number of shares for basic and diluted EPS 88,596,921 88,410,076 Pence Pence (restated) Basic and diluted EPS Unadjusted (3.42) (4.59) Exceptional costs 1.76 Goodwill 3.43 9.08 Adjusted 1.77 4.49 Comparatives have been restated to exclude the shares held within the ESOP trust from the calculation of both basic, diluted and adjusted EPS. 4. ESOP Shares - Early Adoption of UITF Abstract 38 The UITF has published Abstract 38 'Accounting for ESOP Trusts' which supersedes Abstract 13 and amends Abstract 17. It is effective for periods ending on or after 22 June 2004, but early adoption is encouraged and we have adopted it in the preparation of these financial statements. The Abstract requires own shares held through an ESOP trust to be deducted in arriving at shareholders' funds and recommends the creation of a separate negative reserve which we have described as 'ESOP Reserve' in the notes to the accounts. The Abstract requires this change to be retrospective and therefore comparatives have been restated. 5. Financial Information The financial information set out above does not constitute the company's statutory accounts for the periods ended 28 November 2003 or 29 November 2002, but is derived from those accounts. Statutory accounts for 2002 have been delivered to the Registrar of Companies and those for 2003 will be delivered following the company's annual general meeting. The auditors have reported on those accounts; their reports were unqualified and did not contain statements under s237(2) or (3) Companies Act 1985. This preliminary announcement was approved by the Board of Directors on 9 February 2004. 6. Subsequent Events Subsequent to the balance sheet date and as disclosed in the Finance Director's Report, we have announced today the acquisition of 100% of the issued share capital of Egility Solutions Limited for a maximum consideration of £2.5 million, including a potential earn out of £0.5 million. This information is provided by RNS The company news service from the London Stock Exchange

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