Disruption to Services

easyJet PLC 2 January 2001 EFFECTS OF RECENT DISRUPTION OF EASYJET AIRLINE SERVICES The easyJet flying programme suffered significant disruption on Thursday 28th and Friday 29th December with knock-on effects for the following two days. easyJet resumed its normal flying programme on Sunday 31st December. The root cause of the problem stemmed from the failure of Luton and Liverpool Airports to clear runways of snow adequately on the morning of Thursday 28th, but this was compounded on Friday 29th by failings on the part of the airline's de-icing contractor at Luton. All reasonable efforts were made to satisfy the needs of the customers - including welfare payments and refunding the prices of tickets. In addition, easyJet sub-chartered a number of aircraft on 30th December to get passengers to their destinations. easyJet would like to apologise to all customers for any disruption caused during this period. The events of the 28th and 29th December are not expected to have an immediate material effect on the financial position and current year trading performance of easyJet. As a part of its planning process, easyJet management assumes that major disruptions will occur during the year and, as a consequence, the majority of the cost of this incident has been provided for in the current budget. This expectation follows similar, but unrelated, serious disruptions last year (notably snow and several air traffic control problems). easyJet management reserves all the company's rights under its airport agreements and supplier contracts and will seek legal advice as to whether any action can be taken to recover damages.

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easyJet (EZJ)
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