Additional Transport for London Contract Win

RNS Number : 8307B

Eckoh PLC

12 January 2015

 

For immediate release

12 January 2015

Eckoh PLC ("Eckoh")

Additional Transport for London Contract Win

Eckoh signs four year customer services contract with Transport for London

Eckoh plc (AIM:ECK), the global provider of secure payment products and customer service solutions, today announces that it has won a new four year agreement with Transport for London ("TfL"), to manage all of their inbound telephony requirements.

Eckoh has worked with TfL since 2009 providing a range of self-service solutions, including EckohASSIST for automated journey planning using advanced speech recognition.

This separate contract, which will begin in early 2015, will see Eckoh manage all of TfL's inbound telephone numbers and provide EckohROUTE, an intelligent call-routing solution that gives TfL complete control of how and where their inbound calls are handled. The system routes calls to contact centres, departments, outlets or branches based on call routing plans and configurable parameters that TfL can define. This will provide TfL with complete flexibility to cater for all circumstances, especially at times when the transport network comes under pressure from unpredictable events such as severe weather conditions.

Under the terms of the new contract, Eckoh will also address TfL's strategic requirements to consolidate the number and complexity of automated functions that are currently fulfilled by separate solutions. On an annual basis TfL currently receives over 15 million inbound calls which will now all be handled by Eckoh.

Nik Philpot, Chief Executive Officer of Eckoh, commented:

"We are delighted to have secured this additional contract with Transport for London. Our innovative call-routing platform not only offers them the full control they need to provide the most up-to-date information and steer customers to the correct point of contact, but will also ensure the highest level of customer satisfaction.

EckohROUTE enables Customer Services departments to plan their call routing, no matter how unpredictable the circumstances. We believe this system sets the benchmark for performance and sophistication for call-routing options in the Customer Services market, and we anticipate this contract will lead to further opportunities."

- Ends -

For more information, please contact:

Eckoh plc

Nik Philpot, Chief Executive Officer                                                                       Tel: [phone]

Adam Moloney, Group Finance Director

www.eckoh.com

Buchanan

Sophie McNulty

Gabriella Clinkard                                                                                                           Tel: [phone]

www.buchanan.uk.com

N+1 Singer

Shaun Dobson, Ben Wright                                                                                         Tel: [phone]

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of multi-channel customer service and secure payment solutions. We are a PCI DSS Level One accredited Service Provider, currently processing over £650 million in card payments annually.

Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle  up to 6,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

 

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