CIMA Contract Win

RNS Number : 2011I

Eckoh PLC

23 July 2012

 



For immediate release

23 July 2012

Chartered Institute of Management Accountants enhances membership system with Eckoh's secure card payment services.

Eckoh plc (AIM: ECK), the UK's leading provider of speech recognition and associated payment solutions, today announced that it has been awarded a three year contract to provide card payment services to the Chartered Institute of Management Accountants ('CIMA').

The contract, which was won through the new reseller agreement we announced in May with a global service provider, is due to commence in October 2012.

CIMA, the world's largest professional body for Management Accountants, has 195,000 members and students in over 176 countries, all of whom are supported by a contact centre. In order to meet tight deadlines, CIMA needed to engage with a provider who could help it reduce the audit scope within their contact centre for compliance with the Payments Card Industry Data Security Standards ('PCI DSS').

Eckoh's PCI DSS compliant services, EckohPAY and EckohPROTECT prevent cardholder data from entering the contact centre environment. With the implementation of these services, callers will be able to purchase CIMA membership, pay for student registrations, subscriptions, products and services over the phone knowing their details are secure.

EckohPAY is a real-time automated card payment service, enabling Members and Students to make payments 24 hours a day, seven days a week. The service securely authenticates the caller and guides them through to making a payment. Alternatively, if a caller wishes to make a payment while speaking with a contact centre agent, the agent can verbally guide Members and Students through the payment process using EckohPROTECT. This screens card information from the agent and prevents it from entering the contact centre environment, whilst card authorisation and settlement for both products is handled in real-time through the Eckoh hosted platform.

"We selected Eckoh because of their partner association and level 1 PCI DSS accreditation." said Mie Mun, Head of IT from CIMA. "We take calls from all over the world from our Members and Students and our priority is meeting PCI DSS compliance standards, which this contract will help us achieve. Providing a 24 hour service will undoubtedly make our payment handling more convenient; and offering our Members and Students the choice to pay through our contact centre agents will help to maintain a high level of customer service."

Nik Philpot, Chief Executive Officer of Eckoh, commented: "I'm delighted to announce this agreement with such a prestigious global organisation as CIMA and importantly it is the first contract to emerge from the strategic reseller partnership that we announced only recently. We look forward to working with CIMA to implement EckohPAY and EckohPROTECT, both of which can assist our clients achieve PCI DSS compliance, as well as improving operational efficiency and increasing customer satisfaction through greater choice and convenience."

- Ends -

For more information, please contact:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                                                                                       Tel: [phone]

Buchanan          

Jeremy Garcia, Nicola Cronk, Gabriella Clinkard                                                                              Tel: [phone]

Singer Capital Markets

Shaun Dobson                                                                                                                                         Tel: [phone]

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of speech recognition and associated payment solutions across voice, web and mobile channels. We are a PCI DSS Level One accredited Service Provider, currently processing over £250 million in card payments annually.

Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle  up to 8,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

About Chartered Institute of Management Accountants

CIMA, founded in 1919, is the world's leading and largest professional body of management accountants, with more than 195,000 members and students operating in 176 countries, working at the heart of business. CIMA members and students work in industry, commerce, the public sector and not-for-profit organisations.

For more information, visit: http://www.cimaglobal.com/

 

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