Contract Renewal

Eckoh Technologies PLC
28 September 2005


For Immediate Release                                       28th September 2005

                            

                              Eckoh Technologies PLC


TD Waterhouse extends contract with BT and Eckoh Technologies for speech-enabled
                       Stock Quotation service until 2007


   • TD Waterhouse extends hosted speech contract with BT and Eckoh
     Technologies until 2007
   • Access to real-time share price information on more than 1,500 UK
     listed companies under new terms of contract
   • Over 25 per cent of TD Waterhouse's daily calls now handled by
     automated Stock Quotation service

BT, one of the world's leading providers of communications solutions
and Eckoh Technologies, one of Europe's leading speech application
service providers, today announced a two year contract extension to
supply TD Waterhouse with an automated Stock Quotation service,
using advanced speech recognition technology.

The automated Stock Quotation service, originally deployed for TD
Waterhouse, by BT and speech partner Eckoh Technologies in 2003,
allows customers to access real-time share price and market index
information quickly and efficiently, without needing to speak to a
live agent.

Over the past two years, the speech-enabled call handling service
has expanded to incorporate an additional 10 branded products,
including stock quote services for TD Waterhouse's corporate clients
and a "find my registrar" service on all quoted stocks. BT and
Eckoh's Stock Quote solution now handles over 25 per cent of TD
Waterhouse's daily inbound calls.

Under the new two-year contract, the Stock Quotation service will
allow investors to access real-time share price information on more
than 1,500 UK-listed companies, popular indices and registrar
information quickly and easily, using automated speech recognition
technology.

BT and Eckoh's highly scaleable speech platform, (capable of
handling up to 6,500 calls simultaneously), means that calls are
answered immediately even when there are large peaks in demand as
the stock market fluctuates. Through an on-line management
information solution provided by Eckoh and BT, TD Waterhouse has
access to up-to-the-minute Business Intelligence on call volumes,
peaks in demand, service performance and the day's most popular
stocks.

Darren Hepworth, vice president of Customer Contact at TD
Waterhouse, said:
"Since its introduction, the service has provided our customers with
more than 2 million quotes and has had a positive impact on the number of
customers progressing to an agent to complete a trade. The figures
really do speak for themselves. We are delighted with the results
and are now turning our attention to look at the future potential
for Self-Service, working closely with our partners BT and Eckoh
Technologies."

Chris Pike - Head of CRM Practice at BT comments:
"Our extended contract with TD Waterhouse is an example of how BT's
networked perspective enables us to create a range of CRM solutions and
services that meet our customers' changing business needs. Speech
recognition services play a key role in enabling our customers to
transform their business operations, and most importantly their customer
service delivery. Working closely with Eckoh, we have jointly
demonstrated client service excellence in the delivery of sophisticated
client handling solutions. TD Waterhouse's decision to extend their
contract is testament to that quality of service."

Jim Hennigan - Managing Director - Eckoh Speech Solutions comments:
"We are delighted that TD Waterhouse has chosen to extend its contract with
BT and Eckoh. The Stock Quote service is a great example of the benefits to
be realised from successful speech recognition services - from both a
customer service and cost efficiency perspective.

We look forward to building on our remarkable success through the BT alliance,
and driving further new business opportunities for BT customers in the
accelerated market for advanced speech recognition services."

                                      Ends
                                        




For further enquiries, please contact:

Eckoh Technologies plc                  Tel: [phone]
Martin Turner, Chief Executive Officer
Nik Philpot, Chief Operating Officer

Buchanan Communications                 Tel: [phone]
Mark Edwards/Jeremy Garcia

BT                                      Tel: [phone]
Suzy Christopher, PR manager
Alison Cashmore,                        Tel: [phone]
External Communications Manager

Notes to Editors
About Eckoh Technologies:

Eckoh Technologies plc designs, builds, hosts and manages speech solutions for
large corporations and organisations using ASR (Advanced Speech Recognition) and
IVR (Interactive Voice Response) technologies. It is a leading UK service
provider and infrastructure owner/operator and continues to exploit the
significant growth in demand for speech solutions across Europe.

In 2003, Eckoh formed a strategic alliance with BT to capitalise on the growing
opportunity for speech technology in the corporate marketplace. Since 2003, both
parties have combined their core competencies to create an unparalleled customer
service offering in the provision of hosted speech solutions.

The relationship with BT empowers Eckoh to leverage BT's World class Intelligent
Network capability, their CRM expertise and their broader telephony service
offering whilst BT benefits from Eckoh's leading market expertise and technical
skill-set in the design and application of hosted speech solutions.
The combined strengths of both parties have created an unrivalled and
value-added speech proposition and clients of the alliance include: Barclays
Stockbrokers, TD Waterhouse, NIE, UGC Cinemas, Enterprise Rent-A-Car, National
Rail Enquiries and Three Valleys Water.

Eckoh has a call processing platform of 10,000 lines (capable of handling over
500,000 calls an hour) of which over 6,500 lines incorporate speech recognition
technology, making it the largest speech enabled call processing platform in
Europe.

In the year to 31 March 2005 Eckoh Technologies plc generated a turnover of
£79.7 million and had a cash balance of £13.3m. Further information can be found
at www.eckoh.com.

About BT:

BT is one of the world's leading providers of communications solutions serving
customers in Europe, the Americas and Asia Pacific.  Its principal activities
include networked IT services, local, national and international
telecommunications services, and higher-value broadband and internet products
and services.
BT consists principally of three lines of business:

   • BT Retail, providing a comprehensive range of communications and related
     services to more than 20m UK consumers and businesses.
   • BT Wholesale, providing network services and solutions within the UK
     to more than 600 fixed and mobile operators and service providers
     including the provision of broadband and private circuits.
   • BT Global Services, providing networked IT services to meet the
     needs of multi-site organisations globally.  BT Global Services
     operates in more than 130 countries and also offers international
     carrier services.

In the year ended 31 March 2005, BT Group's turnover was £18,623 million
with profit before goodwill amortisation, exceptional items and taxation
of £2,085 million.

BT Group plc is listed on stock exchanges in London and New York. British
Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and
encompasses virtually all businesses and assets of the BT Group.

For more information, visitwww.bt.com/aboutbt


About TD Waterhouse

TD Waterhouse is one of the world's largest discount brokers, providing
investors with a broad range of brokerage, mutual fund, banking and other
consumer financial products.
TD Waterhouse UK provides investors with simple, secure and cost effective share
dealing services, combined with a wealth of high quality, timely information
from some of the world's leading providers.

* TD Waterhouse UK provides investors with execution-only share dealing
  services through its website at www.tdwaterhouse.co.uk and by phone on 0845 607
  6001.

* Trading is available in UK and International Equities, Unit Trusts,
  Bonds and Gilts, Covered Warrants and Contracts For Difference (CFDs)

* Accounts for both active traders and long-term investors are available -
  including Nominee and Certificated trading accounts, Individual Savings Accounts
  (ISAs), Personal Equity Plans (PEPs) and Self Invested Pension Plans (SIPPs).


For further information, visit www.tdwaterhouse.co.uk






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            The company news service from the London Stock Exchange