Contract Win

Eckoh Technologies PLC
28 September 2004


For Immediate Release                                       28 September 2004


                             Eckoh Technologies plc


BT and Eckoh Technologies to supply automated train information service for ATOC





Eckoh Technologies plc ("Eckoh"), one of Europe's leading speech application
service providers, today announces that through its speech alliance with BT,
they will help develop and host an automated train running information service
for the Association of Train Operating Companies ("ATOC").



The automated train update service will provide callers with another way of
accessing train times and the same real-time train arrival and departure
information already available from National Rail Enquiries by telephone, WAP and
on the National Rail web site, www.nationalrail.co.uk. It will allow callers to
select the relevant train stations by using either speech recognition or
touch-tone entry



The service will for the first time allow travellers to call an automated
service to see if there is disruption to their planned journey. ATOC currently
provide the National Rail Enquiries which receives more than 50 million calls a
year. The new service will provide a complementary method for users of the UK
rail network to obtain real-time train running information.



BT and Eckoh are in the process of developing the service for a soft launch
later this year.



Nik Philpot, Chief Operating Officer for Eckoh, commented: "We are delighted to
be working alongside both ATOC and BT to supply what we expect to be perhaps the
busiest automated service using speech recognition yet delivered in the UK.  We
believe that this service will deliver real value to the rail user and will
clearly demonstrate the benefit and convenience that speech technology can
deliver. We see the service as yet another validation of our decision to invest
in building such a large call processing platform capable of using speech
recognition, a factor that was central to ATOC's requirements."





For further enquiries, please contact



Eckoh Technologies plc                               Tel: [phone]
Martin Turner, Chief Executive
Nik Philpot, Chief Operating Officer

Buchanan Communications                              Tel: [phone]
Mark Edwards/Jeremy Garcia



Notes to Editors



About the Association of Train Operating Companies:

The Association of Train Operating Companies (ATOC) is the official voice for
the passenger rail industry - representing train companies to the government and
other opinion formers on transport policy issues. Britain's train operators are
working together to change rail travel for the better.



ATOC manages many joint activities for train operators including revenue
allocation and settlement, impartial retailing, the National Rail Enquiries,
Railcard marketing, staff travel arrangements, international products and travel
agent licensing.



About Eckoh Technologies:

Eckoh Technologies plc designs, builds, hosts and manages Speech Solutions for
large corporations and organisations using ASR (Advanced Speech Recognition) and
IVR (Interactive Voice Response) technologies. It is a leading UK service
provider and infrastructure owner/operator, and intends to exploit the
anticipated growth in demand for Speech Solutions across Europe.



In January 2003, Eckoh signed a landmark deal to create an exclusive speech
alliance with BT to provide hosted speech recognition solutions to their
corporate client base over the next 2 years. This contract was then subsequently
extended until December 2006. In December 2003, BT and Eckoh announced
significant contracts to the value of £6m with UGC Cinemas, TD Waterhouse, RNIB
and Wire-E.



In June 2003 Eckoh enlarged its call processing infrastructure to 7,000 lines
(capable of handling 500,000 calls an hour) by installing another platform into
a BT hosting facility. This created the largest speech enabled call processing
platform in Europe.



In addition to those above, Eckoh has contracts to supply hosted Speech
Solutions to clients including Virgin Mobile, Auctionworld, William Hill,
Wyevale Garden Centres and Vue .



Eckoh also operates the following businesses:



*          IVR - following the acquisition of Intelliplus Group plc in Sept
2003, Eckoh is one of the largest providers of managed IVR and SMS services in
the UK to media clients including the BBC, ITV, Trinity Mirror, Channel 4,
Endemol, Celador, EMAP and Cartoon Network.

*          Network Services - under the "Symphony" and "Freecom" brands, Eckoh
supplies fixed line and mobile telephony services, broadband and data services
to SMEs in the UK and Ireland. Following the acquisition of Intelliplus Network
Services now has an SME customer base of over 13,000.



In the year to 31 March 2004 Eckoh Technologies plc generated a turnover of
£62.5 million and had a cash balance of £10.2m.



Further information can be found at www.eckoh.com.


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