Contract Win

RNS Number : 8796L

Eckoh PLC

08 August 2011

 



For Immediate Release                                                                                          8 August 2011

Eckoh plc

("Eckoh" or "the Company")

Eckoh awarded two-year contract worth £0.5 million with a leading UK logistics organisation

 

 

Eckoh plc (AIM: ECK), the UK's leading provider of customer service solutions using speech recognition, is pleased to announce that a leading UK logistics organisation has signed a combined contract renewal for the provision of automated tracking and redelivery services.

Parcel tracking

The automated customer information line, provided by Eckoh and launched in April 2006 allows customers to track parcels, change delivery address and specify a delivery date. To date the service has handled 14 million minutes of traffic.

Eckoh's service utilises advanced speech recognition and caller identification software using a unique consignment number to provide 24x7 parcel tracking and redelivery service capability. The platform recognises repeat callers and offers relevant, up-to-the-minute delivery status information.

Track and trace service

The service, also provided by Eckoh, was deployed in April 2007 for the provision of an automated track and trace service utilising speech recognition technology. The service has handled 13 million minutes of traffic since its launch.

 

The automated track and trace service uses speech recognition to provide delivery status information to the caller through real-time integration with the organisation's in-house track and trace system.

Eckoh also provides a data collection and information announcement service, which is fully configurable by the organisation, allowing them to create campaigns whereby callers are invited to answer a series of questions or simply hear information. The audio is streamed and passed to the organisation to action appropriately.

Nik Philpot, Chief Executive Officer of Eckoh commented: "We are very pleased to continue our relationship with this client and we are delighted that our solution continues to deliver such positive results for their customers. It is an excellent example of how our advanced speech recognition solutions not only improve both the customer experience but lead to greater levels of service efficiency."

Ends

Enquiries:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                        Tel: [phone]

Buchanan          

Richard Darby, Jeremy Garcia, Christian Goodbody,                     Tel: [phone]

Gabriella Clinkard

Singer Capital Markets

Shaun Dobson                                                                           Tel: [phone]

Notes to Editors:

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of customer service solutions using speech recognition, and complementary services on the web and mobile.

Eckoh's solutions enable transactions, enquiries or payments to be processed without the caller needing to talk to a contact centre. This significantly reduces its clients' costs, whilst freeing up contact centre agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Eckoh's secure and resilient infrastructure has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

 

END

 

 

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