Contract Win

RNS Number : 5350C

Eckoh PLC

02 May 2012

 



For immediate release

2 May 2012

Eckoh plc

("Eckoh" or "the Company")

Eckoh wins contract to provide National Rail Enquiries with new TrainTracker Service

Eckoh plc (AIM: ECK), the UK's leading provider of speech recognition and associated payment solutions across voice, web and mobile channels, today announces that it has agreed the contract to provide National Rail Enquiries ("NRE") with a new TrainTracker service.

TrainTracker is a speech recognition based train update service which provides callers over the phone with real-time and timetabled journey plans (including fares) throughout the UK rail network. The service is one of the most widely used speech services in the UK and Eckoh has been operating it since it first went live in 2004, over which time the service has taken 27 million calls.

The new contract, which runs until 2014, will see Eckoh deliver a completely new version of TrainTracker utilising Eckoh's latest speech recognition technology and VoiceXML platform. The service is expected to go live in the Autumn. The new TrainTracker service will for the first time also provide the capability to offer real-time disruption information. To enable that functionality Eckoh is designing the service to be able to handle peaks of up to 200,000 calls in a day without any call rejection or engaged tones.

Chris Scoggins, Chief Executive Officer for National Rail Enquiries said: "National Rail Enquiries has always led the way in maximising communications technology to provide customers with fast and accurate access to information and TrainTracker is a great example of this in action. TrainTracker has provided millions of customers with information when they most needed it and we look forward to the next generation of the service continuing to do this for many years to come. Eckoh's expertise, approach and professionalism are unquestionable and they have proven that they are the market leader in providing complex speech recognition services like TrainTracker. When combined with their ability to handle huge peaks in demand from our customers they were the natural choice when we came to contract for the new TrainTracker."

Nik Philpot, Chief Operating Officer for Eckoh, commented: "We are delighted to have agreed terms with National Rail Enquiries to deliver this new TrainTracker service and to continue the fantastic relationship that we have had with them over the last 8 years. TrainTracker continues to be a cornerstone of National Rail Enquiries and we expect the new service to exemplify their commitment to using market leading technology to deliver the highest quality customer service."

Ends

Enquiries:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                                                   Tel: [phone]

Singer Capital Markets

Shaun Dobson                                                                                                     Tel: [phone]

Buchanan          

Jeremy Garcia, Nicola Cronk, Gabriella Clinkard                                                     Tel: [phone]

National Rail Enquiries

Daniel Golding  

NRE Senior Media Relations Officer                                                                      Tel: [phone]

Notes to Editors:

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of speech recognition and associated payment solutions across voice, web and mobile channels. We are a PCI DSS Level One accredited Service Provider, currently processing over £250 million in card payments annually.

Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle  up to 8,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

About National Rail Enquiries

National Rail Enquiries is the leading provider of  passenger train information.in GB with nearly 300M customer contacts p.a. from over 16M customers.

It provides B2B services as well as customer facing channels such as www.nationalrail.co.uk (the most visited travel website in the UK), call centres, mobile, mobile apps, SMS and speech recognition.

National Rail Enquiries is paid for and run by the Train Operating Companies

 

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