Contract Win

RNS Number : 9195C

Eckoh PLC

09 May 2012

 



For Immediate Release                                                                                                 9th May 2012

Eckoh plc

("Eckoh" or "the Company")

Eckoh secures two three year contracts in the Utility Sector

Bristol Wessex Billing Services Limited

 

Eckoh (AIM: ECK), the UK's leading provider of speech recognition and associated payment solutions across voice, web and mobile channels, is pleased to announce it has been selected by three water companies, including Bristol Wessex Billing Services Limited ("BWBSL"), to provide the EckohPAY secure card payments solution.

BWBSL is the combined billing service jointly owned by Bristol Water and Wessex Water, which serves 1,100,000 customers. The third water company, based in the South of England, supplies water services to approximately half a million people.

Both of these new contracts are three years in duration and through the provision of EckohPAY, Eckoh's real-time PCI DSS compliant card payment service, they will allow customers to make their water bill payments 24 hours a day, seven days a week. The service will securely authenticate the caller, guide them through to making a payment in real-time and complete the call on successful authorisation.

Nik Philpot, Chief Executive Officer of Eckoh commented:

"The success and customer satisfaction levels being experienced by our growing number of utility clients are a perfect example of how applying our technology to a repetitive process makes sense for all parties. In the last year alone we have processed payment transactions worth over £117 million in the utility sector and we look forward to developing our service further with these three water companies and extending the use of our technology to other parts of their businesses."

Ends

Enquiries:

Eckoh plc:	Tel: [phone]
Nik Philpot, Chief Executive Officer
Adam Moloney, Group Finance Director
www.eckoh.com
Buchanan	Tel: [phone]
Jeremy Garcia, Nicola Cronk, Gabriella Clinkard

Notes to Editors:

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of speech recognition and associated payment solutions across voice, internet and mobile channels. We are a PCI DSS Level One accredited Service Provider, currently processing over £250 million in card payments annually.

Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle  up to 8,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

 

About Bristol Water

Everyday Bristol Water needs to treat 300 million litres of water and deliver it through its distribution network to our 1 million customers in an area of almost 2,400 square kilometres centred on Bristol. This water has to meet some of the highest quality standards anywhere, and we need to have sufficient resources to ensure we have enough in stock to last through long periods when we might have little or no rain.

The company's objective is to provide a highly reliable supply of water of excellent quality, delivered in a sustainable and affordable way.

For more information, visit: www.brisolwater.co.uk 

About Wessex Water

Wessex Water are the regional water and sewage treatment business serving an area of the south west of England, covering 10,000 square kilometres including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.

Wessex Water are committed to giving all our customers excellent standards of service by providing high quality water and environmental services that protect health, improve the environment and give customers good value for money.

We are recognised by the water industry regulator, Ofwat, as one of the most efficient water and sewerage companies in England and Wales.

For more information, visit: www.wessexwater.co.uk

 

END

 

 

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