Contract win

RNS Number : 9301L

Eckoh PLC

11 September 2012

 



For Immediate Release

11 September 2012

Eckoh wins three year Central Government contract with Serco

Eckoh plc (AIM: ECK), the UK's leading provider of speech recognition and associated payment solutions, today announces it has been awarded a three year contract with international services company Serco to provide hosted speech recognition services to a client within central government.

The contract, which was won through a public tender process, will see Eckoh develop and implement a range of hosted speech recognition services across the client's customer service operations. The first service is expected to go live later this year.

The solution, which is based on a number of Eckoh's products including EckohID and EckohLOCATE, will assist callers to find their nearest location, request literature and access a range of information through an automated speech recognition system. The implementation aims to reduce call waiting times, free up contact centre agents to deal with more urgent and complex issues, and achieve significant cost savings for the organisation. 

Nik Philpot, Chief Executive Officer of Eckoh, commented: "We are delighted to have won our first partnership with Serco on such a prestigious public sector client. The cost efficiencies and flexibility of our solutions, combined with the high level of customer satisfaction that they receive, is attracting interest from many public sector organisations. We look forward to working with Serco over the forthcoming months to develop further opportunities."

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For more information, please contact:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

www.eckoh.com                                                                                                                                       Tel: [phone]

Buchanan

Jeremy Garcia, Nicola Cronk, Gabriella Clinkard                                                                              Tel: [phone]

Singer Capital Markets

Shaun Dobson                                                                                                                                         Tel: [phone]

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of speech recognition and associated payment solutions across voice, web and mobile channels. We are a PCI DSS Level One accredited Service Provider, currently processing over £250 million in card payments annually.

Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle  up to 8,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

 

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