Contract Win
Eckoh Technologies PLC
27 June 2006
For Immediate Release 27 June 2006
Eckoh & BT secure 5 year deal with National Rail Enquiries to deliver UK's most
ambitious speech solution designed for the mass market
Eckoh Technologies plc ("Eckoh"), one of Europe's leading providers of
outsourced automated solutions and BT, one of the world's leading providers of
communications solutions, today announced an extended 5 year deal worth a
minimum of £3 million with National Rail Enquiries to deliver a ground breaking
automated train information service which is expected to launch in July 2006.
The new speech enabled travel information solution will supersede and enhance
the already highly successful TrainTrackerTM service (0871 200 4950), designed
to give travellers up to the minute times on direct train times across all 2,500
mainland stations. TrainTrackerTM was built for National Rail Enquiries by Eckoh
and strategic business partner, BT in January 2005 and has already proved highly
popular with the travelling public; 30% of callers have become repeat users and
the service receives more than 225,000 calls per month. It is anticipated that
demand for the new service will drive significantly higher call volumes.
Chris Scoggins, CEO, National Rail Enquiries commented "Eckoh and BT's
experience for providing best of breed self-service technology, combined with
their proactive partnership approach and proven track record of serving high and
volatile call volumes for the successful TrainTrackerTM service, led me to
extend the existing deal. The advanced intelligence of the new TrainTrackerTM
service will provide an even more sophisticated, flexible and complete service."
Nik Philpot, COO, Eckoh Technologies said: "The extension of our agreement with
NRE is a clear indication of their long term commitment to both Eckoh and to the
speech recognition technology which has proved so fundamental to the success of
TrainTrackerTM. The original service which we developed with our business
partner BT has proven to be enormously popular with rail passengers across the
UK and has delivered measurable customer service results. Through our
partnership with NRE we're looking forward to building on that success by
launching the new TrainTrackerTM this summer which we believe will provide the
public with an even more comprehensive and convenient service that will drive
even higher usage."
Eckoh estimates that the UK market for travel related speech automation systems
is growing at around 25% per annum year-on-year. In September 2005 "Journey
Finder" (the underlying speech recognition technology on which TrainTrackerTM is
based) was named 'Product of the Year' in the European Call Centre Awards.
Notes to Editors
About Eckoh Technologies:
Eckoh Technologies plc sets the standard for outsourced automated solutions
across Europe, specialising in advanced speech recognition and interactive
services. Eckoh enables its clients to communicate more effectively and to
enhance their profitability, while making life better for people who use their
services.
Eckoh has direct contracts to supply hosted Speech Solutions to clients
including Vue Cinemas, William Hill, 02, Virgin Mobile, Ideal Shopping Direct,
Tote and The London Stock Exchange.
In 2003, Eckoh formed a strategic alliance with BT to capitalise on the growing
opportunity for speech recognition services in the corporate marketplace. The
alliance has supplied speech solutions services to over 20 clients generating
more than 40 million minutes of self-service speech transactions and was
extended in July 2005 until 2010. The combined strengths of both parties have
created an unrivalled and value-added speech proposition and clients of the
alliance include: National Rail Enquiries, Parcel force, Barclays Stockbrokers,
TD Waterhouse, NIE, Enterprise Rent-A-Car and Three Valleys Water.
Eckoh is also a market leader in providing interactive services to large media
owners and has amongst its clients ITV, the UK's largest commercial broadcaster,
Trinity Mirror, the largest newspaper publisher and IPC, the leading consumer
magazines group.
Eckoh has a call processing platform of 10,000 lines (capable of handling over
650,000 calls an hour) of which over 8,000 lines incorporate speech recognition
technology making it the largest speech enabled call processing platform in
Europe.
In the year to 31 March 2006 Eckoh Technologies plc generated a turnover of £127
million and had a cash balance of £12.7m. Further information can be found at
www.eckoh.com.
For further enquiries, please contact
Eckoh Technologies plc
Martin Turner, Chief Executive Officer
Nik Philpot, Chief Operating Officer
Adam Moloney, Group Finance Director
www.eckoh.com Tel: 08701 100 700
Buchanan Communications
Mark Edwards/Jeremy Garcia Tel: 020 7466 5000
This information is provided by RNS
The company news service from the London Stock Exchange