Contract win
Eckoh Technologies PLC
15 February 2006
For Immediate Release 15 February 2006
IRISH EYES ARE SMILING - WILLIAM HILL LAUNCH IRELAND'S LOWEST PRICED HORSE
RACING COMMENTARY AND RESULTS SERVICE
Eckoh Technologies, one of Europe's leading speech application service
providers, has announced a new deal to provide William Hill with an automated
horse racing commentary and results service for the Irish market. The new
service will allow punters in the Republic of Ireland to access up-to-the-minute
live Irish and UK horse racing commentary and results.
The automated commentary service (tel: 1530 787 666) costs just 33c per minute
from an Irish landline, making it by far the lowest priced live horse racing
commentary and results service available in the Republic*. Not only does the
service deliver fast-paced, real-time commentary and results from over 27
leading Irish race courses, 59 UK tracks and a host of greyhound meetings, it
also provides for the transfer of high priority calls for punters wishing to
place a bet.
William Hill's decision to develop a dedicated commentary/results service for
the Irish market follows on from the phenomenal success of the UK commentary/
results service (08712 444 666), which has handled millions of calls across the
UK and Ireland, since it was first launched in 2002.
All calls from the UK and Irish automated services are hosted on Eckoh's highly
scaleable platform, which is capable of handling an overwhelming 650,000 calls
per hour and 8,000 calls concurrently. The scalability of Eckoh's platform is of
crucial importance to William Hill during busy racing periods, allowing agents
to focus on value-add calls whilst enabling punters to connect straight through
to live racing commentary without delay.
Mike Grenham Head of Sports Information at William Hill, said:
"William Hill's 5 year sponsorship of "The Galway Plate" and the launch of a
dedicated Irish horse commentary service, is further endorsement of our
commitment to providing Irish customers with a 1st class betting service,
powered by the latest voice technologies, at the lowest possible price.
Eckoh Technologies have once again pulled out all the stops to make the new
Irish commentary service a tremendous success. We look forward to working with
Eckoh to match the tremendous performance and operational achievement being
enjoyed by our automated commentary service in the UK".
Jim Hennigan - Managing Director - Eckoh Technologies added:
"Through our partnership approach with William Hill, we are committed to
developing practical solutions that deliver measurable business and customer
service results. We're delighted to be given the opportunity to extend our
self-service offering into the Irish market and look forward to - what's sure to
be - another winning result for William Hill's leading automated commentary
services".
* Calls cost 33c per minute incl VAT from an Irish landline. Call rates from
mobiles may vary. Only available in the Republic of Ireland.
ENDS
For further information about Eckoh Technologies
Tel: 08701 100 700
Martin Turner, Chief Executive Officer
Nik Philpot, Chief Operating Officer
Buchanan Communications Tel: 020 7466 5000
Mark Edwards/Jeremy Garcia
For further information on William Hill's Irish Commentary Service
Tel: + 353 879 222 056
Tony Kenny E: tkenny@williamhill.co.uk
Notes to Editors
About Eckoh Technologies:
Eckoh Technologies plc designs, builds, hosts and manages Speech Solutions for
large corporations and organisations using ASR (Advanced Speech Recognition) and
IVR (Interactive Voice Response) technologies. It is a leading UK service
provider and infrastructure owner/operator, and intends to exploit the
anticipated growth in demand for Speech Solutions across Europe.
In 2003, Eckoh formed a strategic alliance with BT to capitalise on the growing
opportunity for speech technology in the corporate marketplace. Since 2003, both
parties have combined their core competencies to create an unparalleled customer
service offering in the provision of hosted speech solutions.
The relationship with BT empowers Eckoh to leverage BT's World class Intelligent
Network capability, their CRM expertise and their broader telephony service
offering whilst BT benefits from Eckoh's leading market expertise and technical
skill-set in the design and application of hosted speech solutions.
The combined strengths of both parties have created an unrivalled and
value-added speech proposition and clients of the alliance include: Barclays
Stockbrokers, TD Waterhouse, NIE, UGC Cinemas, Enterprise Rent-A-Car, National
Rail Enquiries and Three Valleys Water.
In addition to those above, Eckoh has direct contracts to supply hosted Speech
Solutions to clients including Vue Cinemas, William Hill, 02, Virgin Mobile,
Ideal Shopping Direct, Tote and The London Stock Exchange.
Eckoh has a call processing platform of 10,000 lines (capable of handling over
650,000 calls an hour) of which over 8,000 lines incorporate speech recognition
technology making it the largest speech enabled call processing platform in
Europe.
Eckoh also operates the following businesses:
•IVR - Eckoh is one of the largest providers of managed IVR and SMS
services in the UK to media clients including ITV, BBC, Trinity Mirror,
Channel 4, Endemol, IPC and EMAP.
•Network Services - under the "Symphony" and "Anglia" brands, Eckoh
supplies fixed line and mobile telephony products and services, to SMEs in
the UK and Ireland. Network Services has an SME customer base of
approximately 8,000.
In the year to 31 March 2005 Eckoh Technologies plc generated a turnover of
£79.7 million and had a cash balance of £13.3m. Further information can be found
at www.eckoh.com.
About William Hill
www.williamhillplc.co.uk
This information is provided by RNS
The company news service from the London Stock Exchange