Eckoh wins new contracts
Eckoh PLC
21 January 2008
21 January 2008
Eckoh wins new contracts with Trinity Mirror for Interactive Services
Eckoh, the UK's largest provider of hosted speech recognition services, today
announced two new contracts with Trinity Mirror ('TM'), the UK's largest
newspaper publisher, for the provision of interactive services.
Following the competitive tender process TM have appointed Eckoh as their
exclusive network operator for all premium telephone and SMS services and as
their service provider for a range of interactive services including votes,
competitions, games and information lines to TM's portfolio of national and
regional newspapers including the Daily Mirror, Daily Record, Sunday Mirror and
The People.
Both contracts run until the end of 2009 and are in line with Eckoh's stated new
strategy of operating these services on a sustainable margin and with very clear
lines of responsibility, reflecting the more stringent demands now placed on
telephone service providers.
Under the exclusive network operator agreement all services for TM, including
those provided by third parties, will operate through Eckoh's network. Eckoh
will manage the provisioning and reporting of these services on an ongoing
basis.
Nik Philpot, Eckoh's Chief Executive Officer commented: 'We have spent much of
last year restructuring and tailoring our proposition to media companies to
become a best practice supplier and to reflect the new and challenging demands
that the industry now requires. Strict compliance, process, and above all
quality are now the critical components of what a network operator and service
provider needs to supply. We are delighted that Trinity Mirror has concluded
that Eckoh are still the best supplier in the market to provide them with such a
service and we look forward to continuing what has been an excellent partnership
over the last 3 years.'
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For further enquiries, please contact:
Eckoh plc
Nik Philpot, Chief Executive Officer Tel: 01442 458 300
Adam Moloney, Group Finance Director
Jim Hennigan, Executive Director
www.eckoh.com
Corfin Communications
Harry Chathli / Neil Thapar Tel: 020 7977 0020
Seymour Pierce
Jonathan Wright / Parimal Kumar Tel: 020 7107 8000
About Eckoh
Eckoh is the UK's largest provider of hosted speech recognition services and
sets the standard for outsourced automated solutions across Europe. Eckoh
enables its clients to communicate more effectively and to enhance their
profitability, while making life better for the people who use their services.
Eckoh provides automated services in virtually every industry sector for clients
including TD Waterhouse, Vue Cinemas, William Hill, O2, Ideal Shopping Direct,
DEFRA, The London Stock Exchange, the COI, National Rail Enquiries, AXA PPP
healthcare, BSkyB, Parcelforce Worldwide, BAA, Barclays Stockbrokers, United
Utilities and Scottish Power.
Eckoh is also a market leader in providing interactive services to large media
owners and has amongst its clients Trinity Mirror, the largest newspaper
publisher, IPC, the leading consumer magazines group and Bauer, the largest
privately owned publisher in Europe.
In 2003, Eckoh formed a strategic alliance with BT to capitalise on the growing
opportunity for speech recognition services in the corporate marketplace. The
alliance, which was extended in July 2005 until 2010, has supplied speech
services to over 25 clients. The combined strengths of both parties have created
an unrivalled and value-added speech proposition and clients of the alliance
include: National Rail Enquiries, AXA PPP healthcare, Parcelforce Worldwide,
Barclays Stockbrokers, TD Waterhouse, NIE, Enterprise Rent-A-Car and Three
Valleys Water.
Eckoh has a call processing platform of 10,000 lines (capable of handling over
650,000 calls an hour) of which over 8,000 lines incorporate speech recognition
technology making it one of the largest speech enabled call processing platforms
in Europe.
In the first half of the financial year ending September 2007 Eckoh generated a
turnover of £18 million and had cash balances of £5.7m. Further information can
be found at www.eckoh.com.
This information is provided by RNS
The company news service from the London Stock Exchange