Five-year contract secured by PSS

RNS Number : 6882G

Eckoh PLC

24 November 2015

 



For Immediate Release	24 November 2015

Eckoh plc

("Eckoh" or the "Company")

Five-year contract worth $2m secured by PSS with Global Communications Company

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, is pleased to announce that its recently acquired subsidiary Product Support Solutions Inc ("PSS") has been selected by a major global communications company (the "Client") to provide an Agent Desktop solution for its contact centre operations in the USA.

The five-year agreement, worth a minimum of $2m over the term, is as a result of a number of months of activity from PSS and is the first contract to be announced since Eckoh's acquisition on 18 November 2015. It is also an early illustration of the opportunity for Eckoh to develop PSS's sales of higher margin products including Eckoh's secure payments.

The Client is a leading provider of Internet, TV and Voice channels serving residential, business and government customers across the United States. It is included on the Fortune 500 list of America's largest corporations.

PSS will be implementing and supporting a browser-based Agent Desktop solution, which requires no installation of software on the desktop, enabling corporations to deploy large projects and new features instantaneously. The service will provide full telephony and multi-media presentation functionality across a range of telephony and CTI platforms such as Genesys, Avaya, Cisco and Aspect.  

The flexibility of PSS's solution was a major attraction for the new Client, allowing it to customise each agent group in a true multi-tenant environment, applying different toolsets, layouts, styles and security. In addition, the solution is scalable, quick to deploy, simple to maintain and easy to modify. As a consequence the Client is expected to benefit from large operational cost savings when the implementation is fully completed in summer 2016.

Nik Philpot, Chief Executive of Eckoh, commented:

"I am delighted to announce the first contract to be won through our new business PSS, reinforcing the strategic rationale to acquire the Company. It is particularly pleasing to note that the contract is a significant one in value, length and client profile, and it perfectly illustrates the type of product sale that we increasingly expect to secure through our PSS channel. PSS has now sold this market-leading product into large organisations in the US, UK and Australia, giving us an excellent platform on which to grow sales significantly."

For further enquiries, please contact:

Eckoh plc Nik Philpot, Chief Executive Officer Adam Moloney, Group Finance Director www.eckoh.com	Tel: [phone]
Buchanan Sophie McNulty, Gabriella Clinkard, Stephanie Watson www.buchanan.uk.com	Tel: [phone]
N+1 Singer Shaun Dobson, Alex Wright www.n1singer.com	Tel: [phone]

About Eckoh plc

Eckoh is a global provider of secure payment products and customer contact solutions, working with organisations in over 10 countries around the world.

Our range of secure payment products removes customer payment card data from contact centres and IT environments. They are designed to help merchants reduce the risk of fraud and become compliant with the Payment Card Industry Data Security Standards (PCI DSS). Eckoh's payment products Haloh and CallGuard can be deployed on the customer's site or hosted in the Cloud. It allows contact centres to take card payments from customers without their agents seeing, hearing or accessing card data in any way. We have been a PCI DSS Level One accredited Service Provider since 2010 and we currently process over $1 billion in card payments annually.

Eckoh's customer contact solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. These solutions are delivered over the phone, web and mobile devices. Eckoh is the largest provider of such hosted services in the UK.

About PSS

PSS, which was acquired by Eckoh in November 2015, is a specialist systems Integrator and IVR solution provider that helps improve customer interactions. PSS provides legacy support through transition of existing architecture and innovation with the design and deployment of new solutions.

With competencies around Genesys, Aspect, Avaya, Cisco and other major contact centre technologies, PSS delivers complete customer interactions and experiences to supporting contact centre platforms and applications for service providers, telecos, healthcare, financial services, utilities, government, transport and travel markets.

PSS serves clients in 19 countries and supports sites across the globe through offices in the US, UK and Australia.

For more information, visit: www.eckoh.com.

 

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