Material contract win

RNS Number : 0572S

Eckoh PLC

04 November 2013

 



For immediate release

4 November 2013

Material contract win

Eckoh secures 10 year contract worth a minimum of £11 million

Eckoh plc (AIM: ECK), the UK's leading provider of multi-channel customer service and secure payment solutions, today announces that it has secured a ten-year contract worth a minimum of £11 million to provide a suite of self-service applications to a large tier 1 UK telecoms operator.

The contract, secured in partnership with a Channel Partner, is expected to lead to increased market expectations for the next financial year and beyond.

As part of the agreement, Eckoh will deliver a range of advanced speech recognition applications, of which the most significant is EckohASSIST, to enable customer queries to be handled more quickly and efficiently than through the legacy touchtone services. The initial services are expected to go live in spring 2014.

EckohASSIST enables all inbound calls to be answered with an automated greeting that simply asks the caller 'how can I help you?' and then allows them to verbally respond in a completely natural manner.  If it is difficult to confirm the caller's requirement automatically, the spoken audio is streamed instantly to a 'hidden' contact centre agent who can classify the call manually and assist the service.

Nik Philpot, Chief Executive Officer at Eckoh, commented:

"Today's announcement represents a significant milestone for Eckoh as this is the largest single contract we have ever been awarded and will be delivered over the longest period.  Securing this agreement clearly validates our strategy of investing in the development of key channel relationships and underpins our market leading position in providing complex speech recognition services."

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For more information, please contact:

Eckoh plc

Nik Philpot, Chief Executive Officer

Adam Moloney, Group Finance Director

Tel: [phone]

www.eckoh.com                                                                                                                          

Buchanan  (Eckoh PR)        

Jeremy Garcia or Gabriella Clinkard                                                                                            

Tel: [phone]

www.buchanan.uk.com

N+1 Singer

Shaun Dobson

Tel: [phone]

About Eckoh plc

Eckoh plc (AIM: ECK) is the UK's leading provider of multi-channel customer service and secure payment solutions. We are a PCI DSS Level One accredited Service Provider, currently processing over £300 million in card payments annually.

Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.

Our secure and resilient infrastructure has the scalability to handle  up to 6,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.

For more information, visit: www.eckoh.com

 

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