New Contract Win
Eckoh Technologies PLC
03 August 2004
For Immediate Release Tuesday 3 August 2004
Eckoh Technologies selected as primary partner to
supply interactive services to Trinity Mirror
Eckoh Technologies plc ("Eckoh"), one of Europe's leading speech application
service providers, today announced it has been appointed, with immediate effect,
by Trinity Mirror, the UK's biggest newspaper publisher, as the primary partner
to supply its interactive services in the UK.
As well as national newspapers such as the Daily Mirror, the Sunday Mirror and
The People, Trinity Mirror also publishes some 240 regional and local titles.
Eckoh will provide a range of services to Trinity Mirror including competitions,
votelines, games, dating and astrology using IVR, SMS, MMS and the Web. The
services were previously operated by Arrow Interactive, Trinity Mirror's
in-house operation.
Martin Turner, Chief Executive Officer for Eckoh, commented:
"UK newspapers are now increasingly using interactive services as a means of
developing a deeper relationship with their customers and Trinity Mirror has
been, and remains, one of the leaders in this fast developing technology.
"We will be working closely with Trinity Mirror to continue developing services
which engage readers and grow revenues for the Group's titles."
Matt Brittin, Commercial Development Director for Trinity Mirror, said:
"We have been reviewing the future of our interactive services for some time and
saw an opportunity to enjoy improved services, more innovation and better
returns by working with a small number of market-leading players.
"Eckoh are leaders in the field of interactive service development and have the
capacity to handle the volume of traffic that a group like Trinity Mirror
generates."
For further enquiries, please contact
Eckoh Technologies plc Tel: 08701 100 700
Martin Turner, Chief Executive
Nik Philpot, Chief Operating Officer
Buchanan Communications Tel: 020 7466 5000
Mark Edwards/Jeremy Garcia
Trinity Mirror Tel: 020 7510 6609
Chris Wade
Notes to Editors
About Eckoh Technologies:
Eckoh Technologies plc designs, builds, hosts and manages Speech Solutions for
large corporations and organisations using ASR (Advanced Speech Recognition) and
IVR (Interactive Voice Response) technologies. It is a leading UK service
provider and infrastructure owner/operator, and intends to exploit the
anticipated growth in demand for Speech Solutions across Europe.
In January 2003, Eckoh signed a landmark deal to create an exclusive speech
alliance with BT to provide hosted speech recognition solutions to their
corporate client base over the next 2 years. This contract was then subsequently
extended until December 2006. In December 2003, BT and Eckoh announced
significant contracts to the value of £6m with UGC Cinemas, TD Waterhouse, RNIB
and Wire-E.
In June 2003 Eckoh enlarged its call processing infrastructure to 7,000 lines
(capable of handling 500,000 calls an hour) by installing another platform into
a BT hosting facility. This created the largest speech enabled call processing
platform in Europe.
In addition to those above, Eckoh has secured contracts to supply hosted Speech
Solutions to clients including Virgin Mobile, Auctionworld, William Hill and
Wyevale Garden Centres.
Eckoh also operates the following businesses:
* IVR - following the acquisition of Intelliplus Group plc in Sept
2003, Eckoh is one of the largest providers of managed IVR and SMS services in
the UK to media clients including the BBC, ITV, Channel 4, Endemol, Celador,
EMAP, Johnston Press and Cartoon Network.
* Network Services - under the "Symphony" and "Freecom" brands,
Eckoh supplies fixed line and mobile telephony services, broadband and data
services to SMEs in the UK and Ireland. Following the acquisition of Intelliplus
Network Services now has an SME customer base of over 13,000.
In the year to 31 March 2004 Eckoh Technologies plc generated a turnover of
£62.5 million and had a cash balance of £10.2m.
Further information can be found at www.eckoh.com.
This information is provided by RNS
The company news service from the London Stock Exchange