Parcelforce Expands Contract

Eckoh PLC
14 May 2007


14 May 2007


                                   Eckoh plc

                            (Eckoh or 'the Company')


   Parcelforce Worldwide extends its parcel redelivery service using advanced
                      self-service technologies from Eckoh


Leading express logistics company, Parcelforce Worldwide, has significantly
extended the scope of its contract with BT and Eckoh, one of Europe's leading
providers of outsourced automated solutions, with a series of innovative
enhancements to its parcel redelivery service.

The new and enhanced service builds upon the automated speech recognition
solution for redeliveries developed by Eckoh and BT and implemented by
Parcelforce Worldwide earlier this year.

The extended redeliveries service will see Eckoh take responsibility for
Parcelforce Worldwide's entire end-to-end redeliveries support service, which
includes management of the front end web interface, as well as co-ordinating
customer instructions with Parcelforce Worldwide's delivery depots and customer
contact centres. With further developments planned for later this year,
customers will soon have the convenience of making payments for additional
service options, such as requesting a redelivery on a Saturday or to a different
address, using a fully automated telephone based payment system.

The fully hosted service will provide a high level of consistency across all
contact channels, whether web or telephone based. The overall solution utilises
Eckoh's extensive speech recognition expertise and self-service technology
platform, but also leverages Eckoh's substantial web design and deployment
heritage, which now forms an integral part of the enhanced solution.

Emma Bailey, Customer Services Policy Manager at Parcelforce Worldwide says: 'By
taking over the full end-to-end redeliveries support process, Eckoh and BT will
help us to further streamline our efficiency and service performance through
ensuring that customer requirements are consistently and accurately met by our
delivery network and across all of our contact channels.'

Jim Hennigan, Executive Director at Eckoh comments: 'We are delighted to further
extend our support to Parcelforce Worldwide's initiatives aimed at enhancing
their customers' service experience. We are confident that these customer
service ambitions will be helped significantly by the introduction of an
automated payments option and the consolidation of the redeliveries service,
which will benefit from Eckoh's broader managed services portfolio and most
notably our web expertise.'

Eckoh expects to manage in excess of 1 million calls on behalf of Parcelforce
Worldwide during 2007.


Enquiries:

Eckoh plc
Nik Philpot                                     08701 100 700
Adam Moloney
Jim Hennigan

Corfin Communications
Harry Chathli, Neil Thapar                      + 44 20 7929 8989

Blue Oar Securities Plc
David Seal/Jerry Keen                           + 44 20 7448 4400



Notes to editor

About Eckoh

Eckoh sets the standard for outsourced automated solutions across Europe,
specialising in advanced speech recognition and interactive services. Eckoh
enables its clients to communicate more effectively and to enhance their
profitability, while making life better for the people who use their services.

Eckoh provides automated services for clients in virtually every industry sector
including Vue Cinemas, William Hill, 02, Ideal Shopping Direct, DEFRA, The
London Stock Exchange, National Rail Enquiries, AXA PPP healthcare, BSkyB,
Parcelforce Worldwide, BAA, Barclays Stockbrokers, TD Waterhouse, Scottish Power
and NIE (Northern Ireland Electricity).

Eckoh is also a market leader in providing interactive services to large media
owners and has amongst its clients ITV, the UK's largest commercial broadcaster,
Trinity Mirror, the largest newspaper publisher and IPC, the leading consumer
magazines group.

In 2003, Eckoh formed a strategic alliance with BT to capitalise on the growing
opportunity for speech recognition services in the corporate marketplace. The
alliance, which was extended in July 2005 until 2010, has supplied speech
services to over 25 clients generating more than 55 million minutes of speech
self-service transactions. The combined strengths of both parties have created
an unrivalled and value-added speech proposition and clients of the alliance
include: National Rail Enquiries, Parcelforce Worldwide, Barclays Stockbrokers,
TD Waterhouse, NIE, Enterprise Rent-A-Car and Three Valleys Water.

Eckoh has a call processing platform of 10,000 lines (capable of handling over
650,000 calls an hour) of which over 8,000 lines incorporate speech recognition
technology making it one of the largest speech enabled call processing platforms
in Europe.

In the year to 31 March 2006 Eckoh generated a turnover of £127 million and had
a cash balance of £12.7m. Results for the year ending March 2007 will be
released in June 2007. Further information can be found at www.eckoh.com.


                                     -ends-

                      This information is provided by RNS
            The company news service from the London Stock Exchange