Product Award

Eckoh Technologies PLC
03 October 2005


For Immediate Release                                             3 October 2005

                             ECKOH TECHNOLOGIES PLC

 "Journey Finder" wins "Product of the Year 2005" at European Call Centre Awards



"Journey Finder", the pioneering new speech based technology, developed by BT
and Eckoh Technologies, has been voted "Product of the Year 2005" at this year's
European Call Centre Awards.

The award winning technology allows customers, to use speech recognition to
obtain real-time information on direct train times for all train operating
companies. The innovative technology behind Journey Finder could be tailored and
applied to any travel service where a customer is seeking arrival and departure
times from a particular station (whether it be train, bus, taxi or even
airport).

Journey Finder was originally developed by BT/Eckoh to support the existing
National Rail Enquiries telephone service during busy periods. The new service,
advertised as TrainTrackerTM (0871 200 4950), enables customers to request live
running information for a direct train service by simply asking for the
information they require. TrainTrackerTM has already been highly successful for
National Rail Enquiries, with the service handling close to two million calls
since it's official launch in January 05.

Other award winning features associated with BT/Eckoh's new Journey Finder
product, includes the technology's ability to "learn" a caller's travel habits
over time; for instance a rail customer calling in the evening will
automatically be offered the return journey they requested that morning. This
makes the service a lot faster and easier to use.

Furthermore with "Journey Finder", BT and Eckoh have successfully overcome one
of the most significant issues associated with speech based information
services, by creating a solution to cater for stations with the same name (e.g
Newport in Gwent and Newport in Essex) or stations with similar sounding names
(Aberdare and Aberdour).

"Journey Finder" also boasts the capability to default to touchtone IVR
functionality if the caller is in a noisy environment.

Jim Hennigan, managing director, Eckoh Speech Solutions division, comments: "We
are delighted to receive this fantastic award. The technology behind Journey
Finder is truly innovative and unique and it can be easily adapted and
customised for all sorts of clients in the travel sector who are seeking to
competitively differentiate and extend their customer service offering."
Chris Pike, head of BT's CRM Practice, comments: "This is a tremendous tribute
and acknowledgement of BT and Eckoh's achievement in the development of highly
advanced speech recognition applications in the travel sector. Journey Finder is
a winning example of how a highly sophisticated self-service speech solution can
deliver outstanding customer service and operational results from both a client
and an end user perspective."
He continues, "Journey Finder has enabled BT to provide an holistic,
multi-channel approach to the management of National Rail Enquiries, which we
manage on behalf of ATOC."
                                     -Ends-

For further enquiries, please contact

Eckoh Technologies plc                             Tel: [phone]
Nik Philpot, Chief Operating Officer
Martin Turner, Chief Executive Officer
Adam Moloney, Finance Director

Buchanan Communications                            Tel: [phone]
Mark Edwards/Jeremy Garcia



Notes to Editors

About Eckoh Technologies:
Eckoh Technologies plc designs, builds, hosts and manages speech solutions for
large corporations and organisations using ASR (Advanced Speech Recognition) and
IVR (Interactive Voice Response) technologies. It is a leading UK service
provider and infrastructure owner/operator and continues to exploit the
significant growth in demand for speech solutions across Europe.

In 2003, Eckoh formed a strategic alliance with BT to capitalise on the growing
opportunity for speech technology in the corporate marketplace. Since 2003, both
parties have combined their core competencies to create an unparalleled customer
service offering in the provision of hosted speech solutions.

The relationship with BT empowers Eckoh to leverage BT's world class Intelligent
Network capability, their CRM expertise and their broader telephony service
offering whilst BT benefits from Eckoh's leading market expertise and technical
skill-set in the design and application of hosted speech solutions.
The combined strengths of both parties have created an unrivalled and
value-added speech proposition and clients of the alliance include: Barclays
Stockbrokers, TD Waterhouse, NIE, UGC Cinemas, Enterprise Rent-A-Car, National
Rail Enquiries and Three Valleys Water.

Eckoh has a call processing platform of 10,000 lines (capable of handling over
500,000 calls an hour) of which over 6,500 lines incorporate speech recognition
technology, making it the largest speech enabled call processing platform in
Europe.

In the year to 31 March 2005 Eckoh Technologies plc generated a turnover of
£79.7 million and had a cash balance of £13.3m. Further information can be found
at www.eckoh.com.





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