Eckoh PLC
07 March 2007
7 March 2007
Eckoh plc
(Eckoh or 'the Company')
Eckoh Response to Inaccuracies In Press Comment Today
Eckoh notes the inaccuracies in the Press today about the stability and
integrity of its call handling technology.
Eckoh's call platform is sited in two secure hosting facilities and is designed
to be fully resilient. This means in the event that there is a major hardware
problem there are suitable systems in place to ensure that this does not affect
the ongoing successful operation of the services.
Eckoh monitors its computers with sophisticated monitoring systems, and a manned
support team in the office 24 hours a day, 365 days a year and any issues are
therefore identified and addressed immediately.
Eckoh vigorously denies the suggestion that it has any serious technical issues
and furthermore has not suffered any complete systems failure of any duration.
With regards to the ITV shows Eckoh confirms that there have been no significant
technical problems which have affected the successful operation of these shows.
For large ITV voting shows such as 'I'm a Celebrity' Eckoh utilises the BT mass
call handling facility known as RIDE so in these instances no calls are termina
ted on Eckoh's equipment and the Company understand there have been no technical
issues on the BT platform either.
Eckoh's call processing platform is extremely large and can handle over 500,000
calls per hour. The platform terminates millions of calls every month. The call
platform uses around three hundred separate computers and because of the very
large numbers of calls there are inevitably crashes of individual computers from
time to time as happens with any computer based system. However, the vast
majority of votes that Eckoh operate and certainly for all major shows are
measured using BT network call records. In these circumstances any isolated
computer crash would have no impact to the registration of votes as these would
still be counted.
Given that Eckoh has a wide range of clients covering sectors such as financial
services, utilities, government, retail and leisure as well as the media, the
resilience of the platform is at all times under intense scrutiny. If there were
any major technical shortcomings these would have been identified and raised
through either client or caller complaints. The Company is not aware of any such
problems.
Nik Philpot, CEO of Eckoh said: 'Today's article in The Sun newspaper contains
incorrect information and we vigorously deny the suggestion that we have had any
serious technical issues during the running of any of the ITV shows in which we
are involved or that the public have been misled in any way. As previously
stated, we welcome the Deloitte review which is being carried out on behalf of
ITV and we are confident that it will clear us of any suggestion of wrong doing
and show our premium rate services as being robust and trustworthy and fully
compliant with all applicable regulations.'
Enquiries:
Eckoh plc
Nik Philpot 08701 100 700
Adam Moloney
Jim Hennigan
Corporate Synergy Plc
David Seal/Jerry Keen +44 20 7448 4400
Corfin Communications
Harry Chathli +44 20 7929 8989
This information is provided by RNS
The company news service from the London Stock Exchange
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