Significant contract win via Capita

RNS Number : 0210V

Eckoh PLC

25 January 2017

 

For immediate release

25 January 2017

Eckoh plc

("Eckoh" or the "Company")

Significant contract win with leading UK mobile operator 

through Capita partnership

Eckoh (AIM: ECK), the global provider of secure payment products and customer contact solutions, announces that it has secured a significant new four-year contract with its UK channel partner, Capita Customer Management ("Capita"), to provide its advanced call management technology to a leading Mobile Virtual Network Operator ("MVNO").

Eckoh and Capita will collaborate to deliver EckohROUTE, which offers contact centres cloud-based call distribution and management, real-time dashboard reporting, self-service integration and the flexibility to integrate with other systems. Hosted on Eckoh's carrier-grade platform, the service will enable the client to manage call delivery and distribution, emergency prompts, emergency call delivery and opening times. Eckoh will initially develop a number of self-service applications for the MVNO that fully integrate with EckohROUTE. Eckoh's hosted platform will also allow the client to fulfil its longer term customer self-service functionality objectives.

Since the partnership was created in 2013, Eckoh has won three new contracts via Capita, worth a total of £15.0m in revenues to Eckoh over the life of those agreements, and this latest contract further builds on this figure and the Company's successful partnership. The service is planned to go live in the spring of 2017.

Nik Philpot, Chief Executive Officer at Eckoh, commented: "We are delighted to be working with Capita on this significant new customer contact solutions contract. With the deployment of our sophisticated and proven call management solution, the client will be able to offer an unparalleled, responsive customer self-service experience. Today's announcement reinforces our market-leading position in delivering call management infrastructure solutions as well as demonstrating the value of our strategic channel partner relationships."

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For more information, please contact:

Eckoh plc

Nik Philpot, Chief Executive Officer                                                                                         Tel: [phone]

Adam Moloney, Group Finance Director

www.eckoh.com 

Buchanan

Sophie McNulty, Giles Sanderson, Stephanie Watson                                                     Tel: [phone]

www.buchanan.uk.com 

N+1 Singer (Nomad & Joint Broker)

Shaun Dobson, Lauren Kettle                                                                                                     Tel: [phone]

www.n1singer.com 

Berenberg (Joint Broker)

Ben Wright, Chris Bowman, Amritha Murali                                                                         Tel: [phone]

www.berenberg.de/en 

About Eckoh plc

Eckoh is a global provider of secure payment products and customer contact solutions, supporting an international client base from its offices in the UK and US. 

Our secure payments products, which include the patented CallGuard, can be hosted in the Cloud or deployed on the client's site and remove sensitive personal and payment data from contact centres and IT environments. The products offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards ("PCI DSS") and wider data security regulations. Eckoh has been a PCI DSS Level One accredited Service Provider since 2010, processing over $1bn in card payments annually.

Eckoh's customer contact solutions enable enquiries and transactions to be performed on whatever device the customer chooses, allowing organisations to increase efficiency, lower operational costs and provide a true Omni-channel experience. We also assist organisations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.

Our large portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms providers, retailers, utility providers and financial services organisations.

More information at www.eckoh.com

 

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