Eckoh PLC
07 March 2007
7 March 2007
Eckoh plc
(Eckoh or 'the Company')
Eckoh secures £3 million, 3 year contract with William Hill
Eckoh, one of Europe's leading providers of outsourced automated solutions,
today announced that it has been re-appointed by William Hill, a leading UK
provider of fixed odds bookmaking services, to provide its automated horse
racing commentary and results service. The new contract, which runs until 2010,
follows Eckoh's successful operation of the service since its launch in 2002.
The service provides callers with real-time access to live horse racing
commentary and results across leading UK and Irish racecourses, as well as many
greyhound tracks and meetings. The service also allows callers wishing to place
a bet to be prioritised and connected directly through to a contact centre agent
and then to be re-connected to the automated service.
All calls to the service are hosted on Eckoh's highly resilient self-service
platform, which is capable of handling over 650,000 calls per hour and 8,000
calls concurrently. The scalability of Eckoh's platform continues to be of
crucial importance to William Hill during busy racing periods, when concurrent
numbers of callers to the service can reach several thousand.
Mike Grenham, Head of Sports Information at William Hill, said:
'Over the past five years, Eckoh has worked with us to establish the industry's
premier commentary and results service. We're confident that by re-appointing
them, we will maintain access not only to their exceptionally robust and
reliable capability, but also to their continued service innovation, which will
ensure that we continue to enhance the betting experience we provide to our
customers.'
Jim Hennigan, Executive Director at Eckoh, added:
'This is one of the most prestigious and sought after contracts in this highly
competitive marketplace and we're naturally pleased that William Hill has given
Eckoh such a vote of confidence in our performance and selected us to be their
partner into the next decade.'
Enquiries:
Eckoh plc
Nik Philpot 08701 100 700
Adam Moloney
Jim Hennigan
Corfin Communications
Harry Chathli +44 20 7929 8989
Neil Thapar
Ends
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