Final Results

RNS Number : 3249L

Feedback PLC

29 July 2011

Feedback plc

("Feedback" or "the Company")

Final Results for the year ended 31 May 2011

Chairman's Statement

Overview

My first annual statement as Chairman comes at the end of what has been another difficult year for the Group but one that has also seen a significant turnaround in recent months as the business repositions itself for growth.

During the period under review the two operating companies experienced differing fortunes. Our "locks and clocks" business, Feedback Data Limited, showed promising signs with increased turnover and reduced losses, whilst the educational business, Feedback Instruments Limited, continued to suffer losses.

The Group made an encouraging start to the year but this was followed by particularly poor trading in the third quarter for both businesses. This resulted in Group revenues in the year ending 31 May 2011 of £6.3m, down from £7.4m in the previous year, and operating losses worsening from £254k to £831k in the same period. The loss after taxation in the period was £862k (2010: £441k)

The continued poor performance of the Group over the last few years has meant a greater reliance on the Group's banking facilities and a focus on cash management. This, along with the global economic environment and political unrest in some of our international markets provides an uncertain backdrop as we seek to turn the business around.

Feedback has a good name in its key markets but the Group has failed to capitalise on its position and there is a clear need for change. However, the trading performance over the last quarter of the year has shown the Board that our trading proposition is essentially sound.

We have begun the process of returning the Group to profitability with a strong focus on sales and business development combined with a range of operational initiatives that will drive turnover, increase margin and cash flow, and better manage costs. To a certain extent these early changes are laying the foundation for the more strategic work which will follow as we clarify and improve the Group's focus on its target markets, make sharper funding and product decisions, and create a team to build upon and then exceed the Group's historic trading performance.

Fundamental to the Group's future growth is a commitment to building stronger relationships with our customers and partners. Focusing on them, and offering products and services that completely fulfil their needs, is at the heart of our success strategy and is the principle that will deliver benefit to all our stakeholders.

Investment in product development over the past two years in both operating companies has yet to make a significant impact on results but renewed focus and urgency has meant we are beginning to see the benefit of this expenditure. Group IT issues highlighted in last year's annual report continued to cause stock issues which in turn has led to poor management information and unnecessary costs. A second new system has been partially implemented with promising initial results and is now being phased-in across all aspects of the Group.

People

On 11 February 2011 my predecessor as Executive Chairman, Michael Burt, left the company. Michael served as Chairman from January 2008 and was appointed as Executive Chairman later that year. He steered the Group through many initiatives, including renewed investment in product development and the rebranding of the Group.

I was appointed to the Group as Chairman and Chief Executive and the Board appointed Mark Bird to join me on the Board as an Executive Director at the same time. I've worked with Mark before and asked him onto the team because of his experience in building energetic sales groups and profitable commercial relationships. Immediately before he agreed to join Feedback he spent two years in a software start-up company and has previously served as either sales director or managing director in a number of growth companies.

Feedback Instruments Limited

Feedback Instruments Limited ("Instruments") continues to suffer from delays in the release of public sector funding for education projects around the world. Total revenue within Instruments fell to £4.5m from £5.8m in the previous year with third quarter trading in our International markets particularly disappointing.

The rapid changes we've all witnessed this year in the Middle East caused delays in expected business from the region and the turmoil in Libya forced a large educational product order to be shelved indefinitely. However, the short-term problems encountered this year are not responsible for the long-term slide in Instruments' export sales. I am therefore delighted to announce the return to the Group of a previously successful Instruments Sales Director who rejoined 1 June 2011 as Head of International Sales.

One of the principal challenges facing Instruments is in new product development. Supporting our broad range of legacy products, and the continual demand to refresh them as technologies change, draws resources away from designing products for newer and potentially higher value engineering disciplines such as renewable energies. Increased investment over the past two years has helped and we will continue to invest with the aim of developing and launching products that better meet the evolving needs of our university customers.

Instruments' products are sold in North America through our subsidiary Feedback Inc. which traded profitably at the operating level in the year under review despite slightly reduced turnover. This market has previously been very important to the Group but its value has declined markedly in recent years as we've relied heavily on third party multi-vendor agents and reduced our own sales staff, eventually to nil. North America should be a stable and substantial market for our products so we have reversed the recent policy of reducing the sales force by appointing a full-time Head of Business Development, based in the US, to work with - and add energy and a Feedback focus to - our agent network.

Feedback Data Limited

Feedback Data Limited ("Data") also experienced a poor third quarter but increased sales focus and energy has had an immediate positive impact on order intake and the final result is encouraging. Year-on-year, Data increased turnover from £1.6m to £1.7m and reduced losses from £233k to £23k.

We restructured the Data business in March 2011 to align the sales effort and internal operations more closely with the needs of the market. The biggest change was in treating Service & Support as a separate revenue driver rather than as a simple add-on to an initial sale. The opportunity in this area derives from our large installed base and the increasing importance our customers place on the accuracy, reliability and availability of the information our systems produce.

Our installed base presents the additional opportunity of upgrades for existing customers. Much of our product development investment over the past two years has gone into the new TS2020 line that is intended to replace earlier generations of our Time & Attendance equipment.

The Nohmad range, which along with the TS2020 was mentioned in last year's report, is a particularly significant development because of it's use of the GPRS mobile 'phone network which allows us to create contracts that generate long-term income. Early customers identified the need for a suite of online tools to support the Nohmad hardware and recent development effort has been targeted in this area. We are now making good headway with existing customers and are starting to see interest in new markets.

Focus and urgency

We are committed to restoring the business to growth and profitability by building on the positives of the past year. I am pleased with the actions of the last few months and see them as first steps as we build momentum and deliver the required changes within the Group.

However, more focus and urgency is required if we are to realise the opportunity presented by our markets.

We are moving towards developing complete products that completely fulfil our customers' needs. In Data, this means products such as, the Nohmad, where we are supplying our hardware products with software and services that can be implemented right out of the box. In Instruments, this means putting maximum effort into building new products that help universities deliver courses that take students from the introduction of first principle to complete understanding through experiment.

We are optimising our production capacity. Our recent investments in business systems for both materials requirements planning and customer relationship management give us real-time transparency across the business and promise more responsive working practices. The prime objectives are to manage costs more effectively and to reduce the time products are in production so we can fulfil orders and release working capital more quickly.

Both internally and externally we are refocusing the business so that our customers find the Group easier to do business with. We are starting to develop an attitude or service rather than system which affects every interaction we have, whether by Web, email, 'phone, or face-to-face. In April 2011 we brought our working hours more in line with our customers' needs and we are currently in the middle of restructuring our Web presence around customer groups.

Outlook

Achieving the turnaround of the business in the current economic climate will not be easy and some aspects of the plan are likely to take some time. However, the business has already delivered some important initiatives that have already improved the Group's trading performance.

In my opinion, Feedback is a great business that has lost its way in recent years and is now starting to get back on track. The Group has gone through much change already and I have been delighted and proud of the way in which people at every level have responded to the new initiatives that the Board have put in place. I'd like to thank everyone involved for their continued hard work and commitment which puts us in a significantly stronger position to deliver our goals.

Nick Shepheard

Chairman

Statement of Comprehensive Income

for the year ended 31 May 2011

	Note	2011	2010
		£000	£000

REVENUE	2	6,308	7,443

Cost of Sales		(3,969)	(4,392)

GROSS PROFIT		2,339	3,051

Other Operating Expenses	3	(3,170)	(3,305)

OPERATING LOSS		(831)	(254)

Net interest		(9)	4

Loss on ordinary activities before taxation		(840)	(250)

Tax charge		(22)	(191)

Loss for the year attributable to the equity shareholders of the Company		(862)	(441)

Other comprehensive expense
Translation differences on overseas operations		(36)	28

Total comprehensive expense for the year		(898)	(413)

LOSS PER SHARE (pence)

Basic and diluted	4	(0.79)	(0.40)

Consolidated Statement of Changes in Equity

for the year ended 31 May 2011

	Share Capital	Share Premium	Capital Reserve	Retained Earnings	Translation Reserve	Total
	£000	£000	£000	£000	£000	£000

At 1 June 2009	273	633	300	2,960	(206)	3,960

Total comprehensive expense for the year	-	-	-	(441)	28	(413)

At 31 May 2010	273	633	300	2,519	(178)	3,547

Total comprehensive expense for the year	-	-	-	(862)	(36)	(898)

At 31 May 2011	273	633	300	1,657	(214)	2,649

Consolidated Balance Sheet

at 31 May 2011

		2011		2010
		£000	£000	£000	£000

ASSETS
Non-current assets
Property, plant and equipment	5		1,505		1,603
Intangible assets	6		732		733
Deferred tax asset			134		156

			2,371		2,492
Current assets
Inventories	7	1,030		1,300
Trade receivables		930		1,578
Other receivables		233		176
Cash and cash equivalents		9		25

			2,202		3,079

Total assets			4,573		5,571

LIABILITIES
Non-current liabilities
Deferred tax liabilities			198		199

Current liabilities
Trade payables		909		959
Other payables	8	817		866

			1,726		1,825

Total liabilities			1,924		2,024

TOTAL NET ASSETS			2,649		3,547

EQUITY
Capital and reserves attributable to the Company's equity shareholders
Called up share capital			273		273
Share premium account			633		633
Capital reserve			300		300
Retained earnings			1,443		2,341

TOTAL EQUITY			2,649		3,547

Consolidated Cash Flow Statement

for the year ended 31 May 2011

	2011		2010
	£000	£000	£000	£000

Cash flows from operating activities
Loss before tax		(818)		(250)
Adjustments for:
Net finance expenditure	-		(4)
Depreciation and amortisation	565		439
Foreign exchange difference	(36)		28
Decrease in inventories	270		34
Decrease in trade receivables	956		130
(Increase)/decrease in other receivables	(8)		53
(Decrease)/increase in trade payables	(357)		214
(Decrease) in other payables	(111)		(284)

		1,279		610

Net cash generated in operating activities		461		360

Cash flows from investing activities
Interest received	-		5
Purchase of tangible fixed assets	(98)		(122)
Purchase of intangible assets	(370)		(486)

Net cash used in investing activities		(468)		(603)

Cash flows from financing activities
Interest paid	(9)		(1)

Net cash used from financing activities		(9)		(1)

Net decrease in cash and cash equivalents		(16)		(244)
Cash and cash equivalents at beginning of year		25		269

Cash and cash equivalents at end of year		9		25

1. ACCOUNTING POLICIES

Basis of preparation

These financial statements have been prepared in accordance with those IFRS standards and IFRIC interpretations issued and effective or issued and early adopted as at the time of preparing these statements (July 2011). The accounting policies have been consistently applied to all the years presented.

These consolidated financial statements have been prepared under the historical cost convention.

The financial information set out above does not comprise the Company's statutory accounts for the periods ended 31 May 2011 or 31 May 2010. Statutory accounts for 31 May 2010 have been delivered to the Registrar of Companies and those for 31 May 2011 will be delivered following the Company's Annual General Meeting. The auditors have reported on those accounts; their report was unqualified, did not include references to any matters to which the auditors drew attention by way of emphasis of matter without qualifying their report and did not contain statements under section 498(2) or (3) of the Companies Act 2006 in respect of the accounts for 2011 or for 2010.

2. SEGMENTAL REPORTING

The directors have determined the operating segments based on the management reports that are used to make strategic decisions. The Group's business is analysed below between the Instruments segment and the Data segment. The Instruments segment primarily relates to the subsidiary companies Feedback Instruments Limited and Feedback Incorporated. The Data segment primarily relates to the subsidiary company Feedback Data Limited and Feedback Data GmbH.

Year ended 31 May 2011

	Instruments	Data	Other	Total
	£000	£000	£000	£000
Revenue
External	4,558	1,750	-	6,308

Finance expense	-	-	9	9

Loss before tax	(466)	(23)	(351)	(840)

Balance sheet
Assets	1,359	975	3,329	5,663
Liabilities	(1,096)	(985)	(1,635)	(3,716)

	263	(10)	1,694	1,947

Capital expenditure	6	37	53	96

Year ended 31 May 2010
	Instruments	Data	Other	Total
	£000	£000	£000	£000
Revenue
External	5,828	1,615	-	7,443

Finance expense	-	-	1	1

Profit/(loss) before tax	(53)	(233)	36	(250)

Balance sheet
Assets	2,249	991	5,219	8,459
Liabilities	(3,019)	(999)	(1,612)	(5,630)

	(770)	(8)	3,607	2,829

Capital expenditure	10	21	90	121

Reported segments' assets are reconciled to total assets as follows:

	2011	2010
	£000	£000

Segment assets for reportable segments	5,663	8,459

Unallocated:
Inter-company receivables adjustment	(1,541)	(3,340)
Intangible assets	732	733
Investments	(281)	(281)

Total assets per the balance sheet	4,573	5,571

Reported segments' assets are reconciled to total assets as follows:

	2011	2010
	£000	£000

Segment liabilities for reportable segments	3,716	5,630

Inter-company payables adjustment	(1,990)	(3,805)
Deferred tax	198	199

Total liabilities per the balance sheet	1,924	2,024

	External revenue by location of customer		Total assets by location of assets		Capital expenditure by location of assets
	2011	2010	2011	2010	2011	2010
	£000	£000	£000	£000	£000	£000

United Kingdom	2,820	2,841	4,312	5,181	95	117
Rest of Europe	879	1,245	14	135	-	-
United States of America	734	815	247	255	1	4
Other Americas	148	47	-	-	-	-
Asia	792	1,322	-	-	-	-
Africa	192	446	-	-	-	-
Middle East	743	727	-	-	-	-

Total	6,308	7,443	4,573	5,571	96	121

3. OTHER OPERATING EXPENSES

	2011	2010
	£000	£000

Distribution costs	1,352	1,662
Administrative costs:
Research and development	526	420
Other	1,292	1,223

	3,170	3,305

4. LOSS PER SHARE

Basic earnings per share is calculated by reference to the loss on ordinary activities after taxation of £862,000 (2010: £441,000) and on the weighted average of 109,146,746 (2010: 109,146,746) shares in issue.

5. PROPERTY, PLANT AND EQUIPMENT

	Land and Buildings	Plant and Equipment	Motor Vehicles	Total
	£000	£000	£000	£000

Cost of valuation
At 31 May 2009	1,441	696	14	2,151
Additions	-	117	5	122
Disposals	-	(71)	-	(71)
Exchange adjustments	-	15	-	15

At 31 May 2010	1,441	757	19	2,217

Additions	-	96	-	96
Exchange adjustments	-	2	-	2

At 31 May 2011	1,441	855	19	2,315

Depreciation
At 31 May 2009	47	515	12	574
Charge for the year	24	69	3	96
Disposals	-	(71)	-	(71)
Exchange adjustments	-	15	-	15

At 31 May 2010	71	528	15	614

Charge for the year	23	170	1	194
Exchange adjustments	-	2	-	2

At 31 May 2011	94	700	16	810

Net Book Value
At 31 May 2011	1,347	155	3	1,505

At 31 May 2010	1,370	229	4	1,603

6. INTANGIBLE ASSETS

	Development Expenditure
	£000
Cost
At 31 May 2009	3,239
Additions	486

At 31 May 2010	3,725
Additions	370

At 31 May 2011	4,095

Amortisation
At 31 May 2009	2,649
Charge for the year	343

At 31 May 2010	2,992
Charge for the year	371

At 31 May 2011	3,363

Net Book Value
At 31 May 2011	732

At 31 May 2010	733

7. INVENTORIES


	2011	2010
	£000	£000

Raw materials and consumables	432	492
Work in progress	11	431
Finished goods	587	377

	1,030	1,300

8. OTHER PAYABLES


	2011	2010
	£000	£000
Amounts falling due within one year
Other payables	260	368
Other taxes and social security	102	114
Accruals and deferred income	455	384

	817	866

9. PUBLICATION OF ANNOUNCEMENT AND REPORT AND ACCOUNTS

A copy of this announcement will be available at the Company's registered office (Park Road, Crowborough, East Sussex TN6 2QR) and on its website - www.feedback-group.com.

This announcement is not being sent to shareholders. The Annual Report will be posted to shareholders shortly and will be made available on the website.

For further information contact: