Shareholder information
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Page
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Fourth interim dividend for 2016
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274
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Interim dividends for 2017
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274
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2016 Annual General Meeting
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274
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Earnings Releases and Interim Results
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274
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Shareholder enquiries and communications
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275
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Stock symbols
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276
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Investor relations
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276
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Where more information about HSBC is available
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276
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Taxation of shares and dividends
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277
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Cautionary statement regarding forward-looking statements
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279
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Certain defined terms
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279
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|
Abbreviations
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280
|
|
Fourth interim dividend for 2016
|
|
Footnote
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Announcement
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21 February 2017
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American Depositary Shares ('ADSs') quoted ex-dividend in New York
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22 February 2017
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Shares quoted ex-dividend in London, Hong Kong, Paris and Bermuda
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23 February 2017
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Record date - London, Hong Kong, New York, Paris, Bermuda
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1
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24 February 2017
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Mailing of Annual Report and Accounts 2016 and/or Strategic Report 2016 and dividend documentation
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8 March 2017
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Final date for receipt by registrars of forms of election, Investor Centre electronic instructions and revocations of standing instructions for scrip dividends
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23 March 2017
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Exchange rate determined for payment of dividends in sterling and Hong Kong dollars
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27 March 2017
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Payment date: dividend warrants, new share certificates or transaction advices and notional tax vouchers mailed and shares credited to stock accounts in CREST
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6 April 2017
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1
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Removals to and from the Overseas Branch register of shareholders in Hong Kong will not be permitted on this date.
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Interim dividends for 2017
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2016 Annual General Meeting
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Earnings Releases and Interim Results
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274
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HSBC Holdings plc Annual Report and Accounts 2016
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Shareholder enquiries and communications
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Principal Register:
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Hong Kong Overseas Branch Register:
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Bermuda Overseas Branch Register:
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Computershare Investor Services PLC
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Computershare Hong Kong Investor
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Investors Relations Team
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The Pavilions
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Services Limited
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HSBC Bank Bermuda Limited
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Bridgwater Road
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Rooms 1712-1716, 17th Floor
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6 Front Street
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Bristol BS99 6ZZ
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Hopewell Centre
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Hamilton HM 11
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United Kingdom
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183 Queen's Road East
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Bermuda
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Telephone: +44 (0) 370 702 0137
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Hong Kong SAR
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Telephone: +1 441 299 6737
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Email via website:
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Telephone: +852 2862 8555
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Email: hbbm.shareholder.services@hsbc.bm
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www.investorcentre.co.uk/contactus
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Email: hsbc.ecom@computershare.com.hk
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Investor Centre:
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Investor Centre:
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Investor Centre:
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www.investorcentre.co.uk
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www.investorcentre.com/hk
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www.investorcentre.com/bm
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The Bank of New York Mellon
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Depositary Receipts
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PO Box 30170
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College Station, TX 77842-3170
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USA
|
Telephone (US): +1 877 283 5786
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Telephone (International): +1 201 680 6825
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Email: shrrelations@bnymellon.com
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Website: www.computershare.com/us/contact/Pages/default.aspx
|
HSBC France
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103, avenue des Champs Elysées
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75419 Paris Cedex 08
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France
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Telephone: +33 1 40 70 22 56
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Website: www.hsbc.fr
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For those in Europe, the Middle East
and Africa:
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For those in Asia:
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For those in the Americas:
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External Affairs
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Communications (Asia)
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US Communications
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HSBC Holdings plc
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The Hongkong and Shanghai Banking
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HSBC Bank USA, N.A.
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8 Canada Square
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Corporation Limited
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1 West 39th Street, 9th Floor
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London E14 5HQ
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1 Queen's Road Central
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New York, NY 10018
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United Kingdom
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Hong Kong
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USA
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HSBC Holdings plc Annual Report and Accounts 2016
|
275
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Computershare Hong Kong Investor Services Limited
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Computershare Investor Services PLC
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Rooms 1712-1716, 17th Floor
|
|
The Pavilions
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Hopewell Centre
|
|
Bridgwater Road
|
183 Queen's Road East
|
|
Bristol BS99 6ZZ
|
Hong Kong
|
|
United Kingdom
|
Stock symbols
|
London Stock Exchange
|
HSBA
|
Euronext Paris
|
HSB
|
Hong Kong Stock Exchange
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5
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Bermuda Stock Exchange
|
HSBC.BH
|
New York Stock Exchange (ADS)
|
HSBC
|
|
|
Investor relations
|
Richard O'Connor, Global Head of Investor Relations
|
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Hugh Pye, Head of Investor Relations Asia-Pacific
|
HSBC Holdings plc
|
|
The Hongkong and Shanghai Banking
|
8 Canada Square
|
|
Corporation Limited
|
London E14 5HQ
|
|
1 Queen's Road Central
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United Kingdom
|
|
Hong Kong
|
Email: investorrelations@hsbc.com
|
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Telephone: 852 2822 4908
|
Where more information about HSBC is available
|
276
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HSBC Holdings plc Annual Report and Accounts 2016
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Taxation of shares and dividends
|
HSBC Holdings plc Annual Report and Accounts 2016
|
277
|
278
|
HSBC Holdings plc Annual Report and Accounts 2016
|
Cautionary statement regarding
forward-looking statements
|
•
|
Changes in general economic conditions in the markets in which we operate, such as continuing or deepening recessions and fluctuations in employment beyond those factored into consensus forecasts; changes in foreign exchange rates and interest rates; volatility in equity markets; lack of liquidity in wholesale funding markets; illiquidity and downward price pressure in national real estate markets; adverse changes in central banks' policies with respect to the provision of liquidity support to financial markets; heightened market concerns over sovereign creditworthiness in over-indebted countries; adverse changes in the funding status of public or private defined benefit pensions; and consumer perception as to the continuing availability of credit and price competition in the market segments we serve.
|
•
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Changes in government policy and regulation, including the monetary, interest rate and other policies of central banks and other regulatory authorities; initiatives to change the size, scope of activities and interconnectedness of financial institutions in connection with the implementation of stricter regulation of financial institutions in key markets worldwide; revised capital and liquidity benchmarks which could serve to deleverage bank balance sheets and lower returns available from the current business model and portfolio mix; imposition of levies or taxes designed to change business mix and risk appetite; the practices, pricing or responsibilities of financial institutions serving their
|
•
|
Factors specific to HSBC, including our success in adequately identifying the risks we face, such as the incidence of loan losses or delinquency, and managing those risks (through account management, hedging and other techniques). Effective risk management depends on, among other things, our ability through stress testing and other techniques to prepare for events that cannot be captured by the statistical models it uses; and our success in addressing operational, legal and regulatory, and litigation challenges, notably compliance with the US DPA; and other risks and uncertainties we identify in 'top and emerging risks' on pages 64 and 67.
|
Certain defined terms
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HSBC Holdings plc Annual Report and Accounts 2016
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279
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Abbreviations
|
Currencies
|
|
CA$
|
Canadian dollar
|
EGP
|
Egyptian pound
|
€
|
Euro
|
HK$
|
Hong Kong dollar
|
MXN
|
Mexican peso
|
RMB
|
Chinese renminbi
|
S$
|
Singapore dollar
|
$
|
United States dollar
|
A
|
|
ABS1
|
Asset-backed security
|
ADR
|
American Depositary Receipt
|
ADS
|
American Depositary Share
|
AFS
|
Available for sale
|
AGM
|
Annual General Meeting
|
AIEA
|
Average interest-earning assets
|
ALCM
|
Asset, Liability and Capital Management
|
ALCO
|
Asset and Liability Management Committee
|
AML
|
Anti-money laundering
|
ARM1
|
Adjustable-rate mortgage
|
ARS
|
Argentine peso
|
AT1
|
Additional tier 1
|
B
|
|
Barion
|
Barion Funding Limited, a term-funding vehicle
|
Basel Committee
|
Basel Committee on Banking Supervision
|
Basel II1
|
2006 Basel Capital Accord
|
Basel III1
|
Basel Committee's reforms to strengthen global capital and liquidity rules
|
BBA
|
British Bankers' Association
|
BEPS
|
The OECD Base Erosion and Profit Shifting initiative
|
BoCom
|
Bank of Communications Co., Limited, one of China's largest banks
|
BoE
|
Bank of England
|
Bps1
|
Basis points. One basis point is equal to
one-hundredth of a percentage point
|
BSA
|
Bank Secrecy Act (US)
|
BSM
|
Balance Sheet Management
|
BVI
|
British Virgin Islands
|
C
|
|
Capm
|
Capital asset pricing model
|
CCAR
|
Federal Reserve Comprehensive Capital Analysis and Review
|
CDOs
|
Collaterised debt obligations
|
CDS1
|
Credit default swap
|
CEA
|
Commodities Exchange Act (US)
|
CET11
|
Common equity tier 1
|
CGUs
|
Cash-generating units
|
CIUs
|
Collective investment undertakings
|
CMB
|
Commercial Banking, a global business
|
CMC
|
Capital maintenance charge
|
CML1
|
Consumer and Mortgage Lending (US)
|
COSO
|
2013 Committee of the Sponsors of the Treadway Commission (US)
|
CP1
|
Commercial paper
|
CRD1
|
Capital Requirements Directive
|
CRR1
|
Customer risk rating
|
CRR/CRD IV
|
Capital Requirements Regulation and Directive
|
CSA
|
Credit Support Annex
|
CVA1
|
Credit valuation adjustment
|
CVC
|
Conduct & Values Committee
|
D
|
|
Decision One
|
Decision One Mortgage Company LLC
|
Deferred Shares
|
Awards of deferred shares define the number of HSBC Holdings ordinary shares to which the employee will become entitled, generally between one and three years from the date of the award, and normally subject to the individual remaining in employment
|
|
|
Dodd-Frank
|
Dodd-Frank Wall Street Reform and Consumer Protection Act (US)
|
DoJ
|
Department of Justice (US)
|
DPA
|
Deferred Prosecution Agreement (US)
|
DPF
|
Discretionary participation feature of insurance and investment contracts
|
DVA1
|
Debit valuation adjustment
|
E
|
|
EBA
|
European Banking Authority
|
EC
|
European Commission
|
ECB
|
European Central Bank
|
ECL
|
Expected credit losses
|
EL1
|
Expected loss
|
EU
|
European Union
|
Euribor
|
Euro interbank offered rate
|
EVE
|
Economic value of equity
|
F
|
|
FCA
|
Financial Conduct Authority (UK)
|
FCR
|
Financial Crime Risk function
|
FFVA
|
Funding fair value adjustment estimation methodology on derivative contracts
|
Fintech
|
Financial technology
|
FRB
|
Federal Reserve Board (US)
|
FSCS
|
Financial Services Compensation Scheme
|
FSVC
|
Financial System Vulnerabilities Committee
|
FTE
|
Full-time equivalent staff
|
FTSE
|
Financial Times - Stock Exchange index
|
FuM
|
Funds under management
|
FOVCI
|
Fair value through other comprehensive income
|
FVPL
|
Fair value through profit or loss
|
G
|
|
GAAP
|
Generally accepted accounting principles
|
GAC
|
Group Audit Committee
|
GB&M
|
Global Banking and Markets, a global business
|
GCC
|
The Group Change Committee
|
GDP
|
Gross domestic product
|
GLCM
|
Global Liquidity and Cash Management
|
Global Markets
|
HSBC's capital markets services in Global Banking and Markets
|
GMB
|
Group Management Board
|
GPB
|
Global Private Banking, a global business
|
GPSP
|
Group Performance Share Plan
|
GRC
|
Group Risk Committee
|
Group
|
HSBC Holdings together with its subsidiary undertakings
|
G-SIB1
|
Global systemically important bank
|
GSM
|
The Group's Global Standards Manual
|
GTRF
|
Global Trade and Receivables Finance
|
H
|
|
Hang Seng Bank
|
Hang Seng Bank Limited, one of Hong Kong's largest banks
|
HKEx
|
The Stock Exchange of Hong Kong Limited
|
HKMA
|
Hong Kong Monetary Authority
|
HMRC
|
HM Revenue and Customs
|
HNAH
|
HSBC North America Holdings Inc.
|
Holdings ALCO
|
HSBC Holdings Asset and Liability Management Committee
|
Hong Kong
|
Hong Kong Special Administrative Region of the People's Republic of China
|
HQLA
|
High-quality liquid assets
|
HSBC
|
HSBC Holdings together with its subsidiary undertakings
|
HSBC Bank
|
HSBC Bank plc
|
HSBC Bank
Middle East |
HSBC Bank Middle East Limited
|
280
|
HSBC Holdings plc Annual Report and Accounts 2016
|
HSBC Bank USA
|
HSBC Bank USA, N.A., HSBC's retail bank
in the US
|
HSBC Canada
|
The sub-group, HSBC Bank Canada, HSBC Trust Company Canada, HSBC Mortgage Corporation Canada and HSBC Securities Canada, consolidated for liquidity purposes
|
HSBC Colombia
|
HSBC Bank (Colombia) S.A.
|
HSBC Finance
|
HSBC Finance Corporation, the US consumer finance company (formerly Household International, Inc.)
|
HSBC France
|
HSBC's French banking subsidiary, formerly CCF S.A.
|
HSBC Holdings
|
HSBC Holdings plc, the parent company of HSBC
|
HSBC Private Bank (Suisse)
|
HSBC Private Bank (Suisse) SA, HSBC's private bank in Switzerland
|
HSBC USA
|
The sub-group, HSBC USA Inc (the holding company of HSBC Bank USA) and HSBC Bank USA, consolidated for liquidity purposes
|
HSI
|
HSBC Securities (USA) Inc.
|
HSSL
|
HSBC Securities Services (Luxembourg)
|
HTIE
|
HSBC International Trust Services (Ireland) Limited
|
HTM
|
Held to maturity
|
I
|
|
IAS
|
International Accounting Standards
|
IASB
|
International Accounting Standards Board
|
ICAAP
|
Internal capital adequacy assessment process
|
IFRSs
|
International Financial Reporting Standards
|
ILAA
|
Individual liquidity adequacy assessment
|
ILR
|
Inherent liquidity risk
|
Industrial Bank
|
Industrial Bank Co. Limited, a national joint-stock bank in mainland China in which Hang Seng Bank Limited has a shareholding
|
Investor Update
|
The Investor Update in June 2015
|
IRB1
|
Internal ratings-based
|
IRRBB
|
Interest rate risk in the banking book
|
ISDA
|
International Swaps and Derivatives Association
|
K
|
|
KPMG
|
KPMG Audit Plc and its affiliates
|
L
|
|
LCR
|
Liquidity coverage ratio
|
LFRF
|
Liquidity and funding risk management framework
|
LGBT+
|
Lesbian, gay, bisexual and transgender. The plus sign denotes other non-mainstream groups on the spectrums of sexual orientation and gender identity
|
LGD1
|
Loss given default
|
Libor
|
London interbank offered rate
|
LICs
|
Loan impairment charges and other credit risk provisions
|
LTI
|
Long-term incentive
|
LTV1
|
Loan-to-value ratio
|
M
|
|
Madoff Securities
|
Bernard L. Madoff Investment Securities LLC
|
Mainland China
|
People's Republic of China excluding Hong Kong
|
Malachite
|
Malachite Funding Limited, a term-funding vehicle
|
Mazarin
|
Mazarin Funding Limited, an asset-backed CP conduit
|
MBS
|
US mortgage-backed security
|
MENA
|
Middle East and North Africa
|
MOCs
|
Model Oversight Committees
|
Monoline
|
Monoline insurance company
|
MRT
|
Material risk taker
|
N
|
|
NII
|
Net interest income
|
NSFR
|
Net stable funding ratio
|
NYSE
|
New York Stock Exchange
|
O
|
|
OCC
|
Office of the Comptroller of the Currency (US)
|
OCI
|
Other comprehensive income
|
ORMF
|
Operational risk management framework
|
OTC1
|
Over-the-counter
|
P
|
|
PD1
|
Probability of default
|
Performance shares1
|
Awards of HSBC Holdings ordinary shares under employee share plans that are subject to corporate performance conditions
|
Ping An
|
Ping An Insurance (Group) Company of China, Ltd, the second-largest life insurer in the PRC
|
PPI
|
Payment protection insurance
|
PRA
|
Prudential Regulation Authority (UK)
|
PRC
|
People's Republic of China
|
Principal plan
|
HSBC Bank (UK) Pension Scheme
|
PVIF
|
Present value of in-force long-term insurance business and long-term investment contracts
with DPF
|
PwC
|
The member firms of the PwC network, including PricewaterhouseCoopers LLP
|
R
|
|
RAS
|
Risk appetite statement
|
RBWM
|
Retail Banking and Wealth Management, a global business
|
RC
|
The Regulatory Compliance sub-function
|
Repo1
|
Sale and repurchase transaction
|
Reverse repo
|
Security purchased under commitments to sell
|
RMBS
|
Residential mortgage-backed securities
|
RMM
|
Risk Management Meeting of the Group Management Board
|
RNIV
|
Risk not in VaR
|
RoE
|
Return on equity
|
RoRWA
|
Return on risk-weighted assets
|
RQFII
|
Renminbi qualified foreign institutional investor
|
RRCS
|
Reputational Risk and Client Selection team
|
RWA1
|
Risk-weighted asset
|
S
|
|
SE1
|
Structured entity
|
SEC
|
Securities and Exchange Commission (US)
|
ServCo group
|
Separately incorporated group of service companies planned in response to UK ring-fencing proposals
|
SIC
|
Securities investment conduit
|
SID
|
Senior Independent Director
|
SME
|
Small and medium-sized enterprise
|
Solitaire
|
Solitaire Funding Limited, a special purpose entity managed by HSBC
|
SPE1
|
Special purpose entity
|
T
|
|
T1
|
Tier 1
|
T2
|
Tier 2
|
TLAC1
|
Total loss-absorbing capacity
|
TSR
|
Total shareholder return
|
U
|
|
UAE
|
United Arab Emirates
|
UK
|
United Kingdom
|
US
|
United States of America
|
US DPA
|
Five-year deferred prosecution agreement with the Department of Justice and others (US)
|
US run-off portfolio
|
Includes our CML, vehicle finance and Taxpayer Financial Services businesses and insurance, commercial, corporate and treasury activities in HSBC Finance on an IFRSs management basis
|
V
|
|
VaR1
|
Value at risk
|
VIU
|
Value in use
|
1
|
A full definition is included in the glossary to the Annual Report and Accounts 2016 which is available at www.hsbc.com/investor-relations.
|
HSBC Holdings plc Annual Report and Accounts 2016
|
281
|
HSBC HOLDINGS PLC
|
|
Incorporated in England on 1 January 1959 with
|
limited liability under the UK Companies Act
|
Registered in England: number 617987
|
REGISTERED OFFICE AND
GROUP HEAD OFFICE |
|
8 Canada Square
|
London E14 5HQ
|
United Kingdom
|
Telephone: 44 020 7991 8888
|
Facsimile: 44 020 7992 4880
|
Web: www.hsbc.com
|
REGISTRARS
|
|
Principal Register
|
Computershare Investor Services PLC
|
The Pavilions
|
Bridgwater Road
|
Bristol BS99 6ZZ
|
United Kingdom
|
Telephone: 44 0370 702 0137
|
Email: via website
|
Web: www.investorcentre.co.uk/contactus
|
|
Hong Kong Overseas Branch Register
|
Computershare Hong Kong Investor Services
|
Limited
|
Rooms 1712-1716, 17th floor
|
Hopewell Centre
|
183 Queen's Road East
|
Hong Kong
|
Telephone: 852 2862 8555
|
Email: hsbc.ecom@computershare.com.hk
|
Web: www.computershare.com/hk/investors
|
|
Bermuda Overseas Branch Register
|
Investor Relations Team
|
HSBC Bank Bermuda Limited
|
6 Front Street
|
Hamilton HM11
|
Bermuda
|
Telephone: 1 441 299 6737
|
Email: hbbm.shareholder.services@hsbc.bm
|
Web: www.computershare.com/investor/bm
|
ADR Depositary
|
The Bank of New York Mellon
|
Depositary Receipts
|
PO Box 30170
|
College Station, TX 77842-3170
|
USA
|
Telephone (US): 1 877 283 5786
|
Telephone (International): 1 201 680 6825
|
Email: shrrelations@bnymellon.com
|
Web: www.computershare.com/us/contact/ Pages/
default.aspx
|
|
Paying Agent (France)
|
HSBC France
|
103 avenue des Champs Elysées
|
75419 Paris Cedex 08
|
France
|
Telephone: 33 1 40 70 22 56
|
Email: ost-agence-des-titres-hsbc-reims.hbfr-do@hsbc.fr
|
Web: www.hsbc.fr
|
STOCKBROKERS
|
|
Goldman Sachs International
|
Peterborough Court
|
133 Fleet Street
|
London EC4A 2BB
|
United Kingdom
|
|
Credit Suisse Securities (Europe) Limited
|
1 Cabot Square
|
London E14 4QT
|
United Kingdom
|
|
HSBC Bank plc
|
8 Canada Square
|
London E14 5HQ
|
United Kingdom
|
282
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HSBC Holdings plc Annual Report and Accounts 2016
|