AGM Statement

Lloyds TSB Group PLC 17 April 2002 50/02 17 April 2002 LLOYDS TSB GROUP: ANNUAL GENERAL MEETING STATEMENT The following is an extract from the statements made by Maarten van den Bergh, Chairman and Peter Ellwood, Group Chief Executive of Lloyds TSB Group at the company's annual general meeting in Edinburgh (17 April 2002). 2001 was another successful year for the Lloyds TSB Group. In an environment characterised by increasing regulation, intense competition and an uncertain world economic outlook, the Group continued to perform well. On a business as usual basis, income rose by 10 per cent and operating profit increased by 6 per cent, with the trading profit before provisions for bad and doubtful debts increasing by 11 per cent. The Group improved its efficiency ratio to under 43 per cent, maintaining our position as the most efficient bank of our size in the world, and at the same time we grew market share in a number of key areas. The total dividend for 2001 of 33.7p per share represented an increase of 10 per cent. We continue to move forward with a very clear vision and strategy. Our vision is to create value for our customers by understanding and meeting their needs more effectively than any of our competitors. As we progress with this strategy, and effectively manage our costs and our risks, the natural outcome will be to maximise value for shareholders. Lloyds TSB has made a solid start to 2002. The Group continues to benefit from higher branch network product sales and business volumes have been good, particularly in our retail businesses where consumer confidence remains robust. Life assurance and pension sales in the first quarter of 2002 were well ahead of the comparative period in 2001. However, equity markets have continued to be volatile and sales of unit trusts and ISAs have been lower than in the first quarter of 2001. .../more LLOYDS TSB GROUP: ANNUAL GENERAL MEETING STATEMENT/....2 Strict control of our costs has been maintained and, as expected, there has been a modest increase in provisions for bad and doubtful debts and weather related general insurance claims. The Group's business as usual operating profit was satisfactorily ahead of the first quarter of 2001. We continue to expect that the growth in our core business as usual operating expenses in 2002 will be no greater than the rate of inflation, with income growing at a materially higher rate than costs. For further information:- Investor Relations Kent Atkinson +44 (0) 20 7356 1436 Group Finance Director E-mail: kent.atkinson@ltsb-finance.co.uk Michael Oliver +44 (0) 20 7356 2167 Director of Investor Relations E-mail: michael.oliver@ltsb-finance.co.uk Media Terrence Collis +44 (0) 20 7626 1500 Director of Group Corporate Communications E-mail: terrence.collis@lloydstsb.co.uk Mary Walsh +44 (0) 20 7626 1500 Head of Media Relations E-mail: mary.walsh@lloydstsb.co.uk FORWARD LOOKING STATEMENTS This announcement contains forward looking statements with respect to certain of the plans of the Lloyds TSB Group, its current goals and expectations relating to its financial condition and performance. By their nature, forward looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. Lloyds TSB's actual future results may differ materially from the results expressed or implied in these forward looking statements as a result of a variety of factors, including UK domestic and global economic and business conditions, market related risks such as interest rate risk and exchange rate risk in its banking business and equity risk in its insurance businesses, unexpected changes to regulation, changes in customer preferences, competition and other factors. Please refer to the Registration Statement on Form 20F of Lloyds TSB Group filed with the US Securities and Exchange Commission for a discussion of such factors. This information is provided by RNS The company news service from the London Stock Exchange
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