Interim Results - Part 3

Lloyds TSB Group PLC 27 July 2001 PART 3 Lloyds TSB Group plc LLOYDS TSB GROUP - BUSINESS AS USUAL Operating expenses (continued) Number of employees (full-time equivalent) Staff numbers increased by 2,778 to 80,318 in the first half of the year. Within UK Retail Banking staff numbers increased by 2,438 as we continue planned improvements to customer service, increased call centre capacity and a substantial increase in our branch sales activities. In Wholesale Markets staff numbers increased by 295. Overall staff numbers are expected to reduce in the second half of 2001 as we continue with the streamlining of back office processing and other efficiency programmes. 30 June 31 December 2001 2000 UK Retail Banking* 47,126 44,688 Mortgages 3,361 3,407 Insurance and Investments 6,337 6,352 Wholesale Markets 8,738 8,443 International Banking 12,458 12,403 Other 2,298 2,247 Total number of employees (full-time equivalent) 80,318 77,540 * Although the costs of distributing mortgages and insurance through the Lloyds TSB network are allocated to the mortgage and insurance businesses, the number of employees involved in these activities in the network is included under UK Retail Banking. Page 31 of 45 LLOYDS TSB GROUP - BUSINESS AS USUAL CREDIT QUALITY Charge for bad and doubtful debts Half-year to Half-year to 30 June 31 December 2001 2000* 2000* £m £m £m Domestic: UK Retail Banking 196 202 143 Mortgages 2 (5) (8) Wholesale Markets 68 34 60 Total domestic 266 231 195 International Banking 57 34 81 Total charge 323 265 276 Specific provisions 327 264 283 General provisions (4) 1 (7) Total charge 323 265 276 Charge as % of average lending % % % (annualised): Domestic 0.53 0.51 0.40 International 0.73 0.48 1.10 Total charge 0.55 0.50 0.49 * restated for the effect of FRS 18 (page 40, note 1) The total charge for bad and doubtful debts increased to £323 million from £265 million. The domestic charge increased to £266 million from £231 million, largely as a result of the acquisition of Chartered Trust. In the second half of 2000, UK Retail Banking had a one-off benefit of £42 million following the full centralisation of our arrears processing. Provisions overseas increased to £57 million from £34 million, but were lower than in the second half of last year. Non-performing loans were £1,205 million compared with £1,119 million in June 2000 and £1,259 million in December 2000 and represented 1.0 per cent of total lending, compared with 1.0 per cent in June 2000 and 1.1 per cent in December 2000. Our lending portfolio remains heavily influenced by our mortgage business and we are well positioned for any economic slowdown. Page 32 of 45 LLOYDS TSB GROUP - BUSINESS AS USUAL Movements in provisions for bad and doubtful debts Half-year to Half-year to Half-year to 30 June 2001 30 June 2000* 31 December 2000* Specific General Specific General Specific General £m £m £m £m £m £m At beginning of period 1,069 357 1,053 361 1,064 362 Exchange and other adjustments 18 1 15 - (11) (2) Adjustment on acquisition - - - - 45 4 Advances written off (399) - (346) - (399) - Recoveries of advances written of in previous years 101 - 78 - 87 - Charge (release) to profit and loss account: New and additional provisions 610 4 470 7 623 - Releases and recoveries (283) (8) (206) (6) (340) (7) 327 (4) 264 1 283 (7) At end of period 1,116 354 1,064 362 1,069 357 1,470 1,426 1,426 Closing provisions as % of lending (excluding unapplied interest) Specific: Domestic 817 (0.8%) 762 (0.8%) 774 (0.8%) International 299 (1.8%) 302 (2.1%) 295 (2.0%) 1,116 (0.9%) 1,064 (1.0%) 1,069 (0.9%) General 354 (0.3%) 362 (0.3%) 357 (0.3%) Total 1,470 (1.2%) 1,426 (1.3%) 1,426 (1.2%) * restated for the effect of FRS 18 (page 40, note 1) Following the implementation of FRS 18 (page 40, note 1) uncollateralised bonds previously included in loans and advances have now been reclassified as debt securities. This reduces significantly the level of provisions held. 2000 comparatives have been restated accordingly. At the end of June 2001 provisions for bad and doubtful debts totalled £1,470 million. This represented 1.2 per cent of total lending. The level of specific provisions increased to £1,116 million. Non-performing lending decreased to £1,205 million from £1,259 million in December 2000. At the end of the half- year, specific provisions represented over 90 per cent of non- performing loans. Page 33 of 45 LLOYDS TSB GROUP - STATUTORY FORMAT INFORMATION CONSOLIDATED PROFIT AND LOSS ACCOUNT (Unaudited) Half-year to Half-year to 30 June 31 December 2001 2000* 2000* £m £m £m Interest receivable: Interest receivable and similar income arising from debt securities 202 240 203 Other interest receivable and similar income 5,647 5,116 5,495 Interest payable 3,467 3,045 3,422 Net interest income 2,382 2,311 2,276 Other income Fees and commissions receivable 1,469 1,348 1,420 Fees and commissions payable (271) (223) (256) Dealing profits (before expenses) 106 100 98 Income from long-term assurance business: Income before pension provision 98 371 344 Pension provision - - (100) General insurance premium income 206 200 199 Other operating income 392 188 248 2,000 1,984 1,953 Total income 4,382 4,295 4,229 Operating expenses Administrative expenses 1,801 1,642 1,736 Exceptional restructuring costs 54 74 114 Total administrative expenses 1,855 1,716 1,850 Depreciation 259 154 210 Amortisation of goodwill 19 6 16 Depreciation and amortisation 278 160 226 Total operating expenses 2,133 1,876 2,076 Trading surplus 2,249 2,419 2,153 General insurance claims 77 71 71 Provisions for bad and doubtful debts Specific 327 264 283 General (4) 1 (7) 323 265 276 Amounts written off fixed asset investments 6 22 10 Operating profit 1,843 2,061 1,796 Income from associated undertakings and joint ventures (5) 3 - Profit on ordinary activities before tax 1,838 2,064 1,796 Tax on profit on ordinary activities 513 576 529 Profit on ordinary activities after tax 1,325 1,488 1,267 Minority interests - equity 7 6 7 - non-equity 26 16 20 Profit for the period attributable to shareholders 1,292 1,466 1,240 Dividends 566 511 1,172 Retained profit 726 955 68 Earnings per share 23.4p 26.8p 22.5p Diluted earnings per share 23.2p 26.5p 22.3p * restated for the effect of FRS 18 (page 40, note 1) Page 34 of 45 LLOYDS TSB GROUP - STATUTORY FORMAT INFORMATION CONSOLIDATED BALANCE SHEET (Unaudited) 30 June 30 June 31 December 2001 2000* 2000* Assets £m £m £m Cash and balances at central banks 688 729 1,027 Items in course of collection from banks 1,866 2,021 1,533 Treasury bills and other eligible bills 3,303 1,876 1,709 Loans and advances to banks 19,320 16,265 15,290 Loans and advances to customers 119,926 106,573 114,543 Non-returnable finance (230) - (400) 119,696 106,573 114,143 Debt securities 17,749 15,607 14,605 Equity shares 240 201 247 Interests in associated undertakings and joint ventures 8 4 9 Intangible assets 2,573 2,082 2,599 Tangible fixed assets 3,125 2,155 3,037 Own shares 50 29 28 Other assets 3,780 3,125 3,567 Prepayments and accrued income 3,051 3,271 2,965 Long-term assurance business attributable to shareholders 6,591 6,607 6,549 182,040 160,545 167,308 Long-term assurance assets attributable to policyholders 47,536 49,910 51,085 Total assets 229,576 210,455 218,393 Liabilities Deposits by banks 26,033 13,385 16,735 Customer accounts 104,557 97,001 100,738 Items in course of transmission to banks 403 547 420 Debt securities in issue 19,587 15,896 17,899 Other liabilities 6,129 10,964 6,980 Accruals and deferred income 3,824 3,302 4,325 Provisions for liabilities and charges: Deferred tax 1,682 1,655 1,683 Other provisions for liabilities and charges 414 458 442 Subordinated liabilities: Undated loan capital 3,432 3,389 3,391 Dated loan capital 4,113 3,456 4,119 Minority interests: Equity 33 33 37 Non-equity 948 516 515 981 549 552 Called-up share capital 1,409 1,395 1,396 Share premium account 906 546 595 Merger reserve 343 343 343 Profit and loss account 8,227 7,659 7,690 Shareholders' funds (equity) 10,885 9,943 10,024 182,040 160,545 167,308 Long-term assurance liabilities to policyholders 47,536 49,910 51,085 Total liabilities 229,576 210,455 218,393 * restated for the effect of FRS 18 (page 40, note 1) Page 35 of 45 LLOYDS TSB GROUP - STATUTORY FORMAT INFORMATION STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES (Unaudited) Half-year to Half-year to 30 June 31 December 2001 2000 2000 £m £m £m Profit attributable to shareholders 1,292 1,466 1,240 Currency translation differences on foreign currency net investments (37) 30 (41) Total recognised gains and losses relating to the period 1,255 1,496 1,199 Prior period adjustment 248 - (page 40, note 1) Prior period adjustment in respect of the adoption of FRS 15 - (112) Total gains and losses recognised during the period 1,503 1,384 HISTORICAL COST PROFITS AND LOSSES There was no material difference between the results as reported and the results that would have been reported on an unmodified historical cost basis. Accordingly, no note of historical cost profits and losses has been included. RECONCILIATION OF MOVEMENTS IN SHAREHOLDERS' FUNDS Half-year to Half-year to 30 June 31 December 2001 2000 2000 £m £m £m Profit attributable to shareholders 1,292 1,466 1,240 Dividends (566) (511) (1,172) Retained profit 726 955 68 Currency translation differences on foreign currency net investments (37) 30 (41) Issue of shares 172 40 34 Goodwill written back on sale and closure of businesses - 89 20 Net increase in shareholders' funds 861 1,114 81 Shareholders' funds at beginning of period 10,024 8,581 9,943 Prior period adjustment - 248 - (page 40, note 1) Shareholders' funds at end of period 10,885 9,943 10,024 Page 36 of 45 LLOYDS TSB GROUP - STATUTORY FORMAT INFORMATION CONSOLIDATED CASH FLOW STATEMENT (Unaudited) Half-year to Half-year to 30 June 31 December 2001 2000* 2000* £m £m £m Net cash inflow from operating activities 5,261 4,889 2,585 activities Dividends received from associated undertakings 2 2 - Returns on investments and servicing of finance: Dividends paid to equity minority interests (11) (6) (6) Payments made to non-equity minority interests (26) (16) (20) Interest paid on subordinated liabilities (loan captial) (256) (210) (232) Interest element of finance lease rental payments (1) - (1) Net cash outflow from returns on investments and servicing of finance (294) (232) (259) Taxation: UK corporation tax (213) (194) (529) Overseas tax (80) (63) (78) Total taxation (293) (257) (607) Capital expenditure and financial investment: Additions to fixed asset investments (21,327)(12,812) (10,752) Disposals of fixed asset investments 19,465 12,485 12,365 Additions to tangible fixed assets (380) (306) (700) Disposals of tangible fixed assets 53 26 52 Net cash (outflow) inflow from capital expenditure and financial investment (2,189) (607) 965 Acquisitions and disposals: Acquisition of group undertakings (117) (19) (5,091) Disposal of group undertakings and businesses - 80 3 Net cash (outflow) inflow from acquisitions and disposals (117) 61 (5,088) Equity dividends paid (1,172) (1,011) (511) Net cash inflow (outflow) before financing 1,198 2,845 (2,915) Financing: Issue of subordinated liabilities (loan capital) 29 278 674 Issue of perpetual capital securities by subsidiary undertakings 456 509 - Issue of ordinary share capital net of £152 million (2000: first half £105m; second half £19m) contribution to the QUEST 172 40 34 Repayments of subordinated liabilities (loan capital) (26) (51) (4) Capital element of finance lease rental payments (16) (1) (3) Net cash inflow from financing 615 775 701 Increase (decrease) in cash 1,813 3,620 (2,214) * restated for the effect of FRS 18 (page 40, note 1) Page 37 of 45 LLOYDS TSB GROUP - STATUTORY FORMAT INFORMATION CAPITAL RATIOS Risk asset ratios 30 June 31 December 2001 2000* £m £m Capital Tier 1 (page 44, note 11) 9,243 7,949 Tier 2 7,704 7,722 16,947 15,671 Supervisory deductions (6,928) (6,862) Total capital 10,019 8,809 £bn £bn Risk-weighted assets UK Retail Banking 18.1 17.4 Mortgages 27.6 26.6 Insurance and Investments 0.2 0.2 UK Retail Financial Services 45.9 44.2 Wholesale Markets 41.9 36.5 International Banking 13.4 12.4 Central group items 1.1 0.9 Total risk-weighted assets 102.3 94.0 Risk asset ratios Total capital 9.8% 9.4% Tier 1 9.0% 8.5% Half-year to Half-year to 30 June 31 December 2001 2000* £m £m Post-tax return on average risk-weighted assets 2.71% 2.76% * restated for the effect of FRS 18 (page 40, note 1) At the end of June 2001 the risk asset ratios were 9.8 per cent for total capital and 9.0 per cent for tier 1 capital. The 9.0 per cent tier 1 capital ratio appears higher than would perhaps be expected for the Group. This reflects the higher level of supervisory deductions resulting from Lloyds TSB's significant investment in life assurance. In the first half of 2001, total capital for regulatory purposes increased by £1,210 million to £10,019 million. Tier 1 capital increased by £1,294 million, mainly from retained profits and the issue of tax efficient capital instruments. Tier 2 capital decreased by £18 million and supervisory deductions increased by £66 million. Risk-weighted assets increased to £102 billion and the post-tax return on average risk-weighted assets, a key measure of efficient use of capital, was 2.71 per cent. Page 38 of 45 LLOYDS TSB GROUP - STATUTORY FORMAT INFORMATION BALANCE SHEET INFORMATION Total assets Total assets increased by £11 billion, or 5 per cent, from the end of 2000. Over the last 12 months, loans and advances to customers increased by £13 billion, or 12 per cent, to £120 billion. 30 June 30 June 31 December 2001 2000* 2000* Deposits - customer accounts £m £m £m Sterling: Non-interest bearing current accounts 5,774 5,860 5,504 Interest bearing current accounts 19,449 18,368 18,221 Savings and investment accounts 47,844 43,376 45,972 Other customer deposits 16,119 15,621 16,682 Total sterling 89,186 83,225 86,379 Currency 15,371 13,776 14,359 Total deposits - customer accounts 104,557 97,001 100,738 Loans and advances to customers Domestic: Agriculture, forestry and fishing 2,097 2,161 2,026 Manufacturing 3,444 3,395 3,357 Construction 1,257 943 1,016 Transport, distribution and hotels 4,465 3,804 3,836 Property companies 2,680 2,183 2,470 Financial, business and other services 9,962 7,698 9,295 Personal:mortgages 54,477 50,153 52,659 :other 11,908 10,311 11,138 Lease financing 7,681 8,020 8,070 Hire purchase 5,326 3,535 5,172 Other 2,405 1,803 2,237 Total domestic 105,702 94,006 101,276 International: Latin America 2,410 1,863 2,222 New Zealand 7,730 7,437 7,368 Rest of the world 5,399 4,776 4,787 Total international 15,539 14,076 14,377 121,241 108,082 115,653 Provisions for bad and doubtful debts** (1,465) (1,417) (1,420) Interest held in suspense** (80) (92) (90) Total loans and advances to customers 119,696 106,573 114,143 * restated for the effect of FRS 18 (page 40, note 1) ** figures exclude provisions and interest held in suspense relating to loans and advances to banks Page 39 of 45 LLOYDS TSB GROUP NOTES 1. Accounting policies and presentation During the first half of the year, the Group implemented the requirements of Financial Reporting Standard 18 'Accounting Policies'. On implementation of this new standard, the Group has taken the opportunity to review the appropriateness of accounting policies in a number of areas and the following change has been made as a result. Debt securities acquired in exchange for advances to countries experiencing payment difficulties which are not (nor due to be) collateralised by US Treasury securities ('uncollateralised bonds') were, like the original debt, previously included in loans and advances, at their written down value at date of exchange as adjusted for any subsequent movements in bad debt provisions. This treatment is no longer considered to be the most appropriate and the uncollateralised bonds have been reclassified as debt securities where they are carried at an amount based on the market value at the date of the original exchange as adjusted for the amortisation of the discount on acquisition. A prior year adjustment, increasing reserves by £248 million, has been made to reflect the revised policy. The effect of this change on the profit and loss account for the half-year ended 30 June 2001 has been to increase other operating income by £39 million, increase the charge for bad and doubtful debts by £64 million, and to reduce profit before tax by £25 million. Loans and advances have been reduced by £323 million, debt securities have increased by £731 million and shareholders' funds have increased by £286 million. 2000 comparatives have been restated. In the first half of 2000, other operating income increased by £32 million, amounts written off fixed asset investments increased by £18 million and the charge for bad and doubtful debts increased by £18 million. Profit before tax has been reduced, therefore, by £4 million. In the second half of 2000, other operating income increased by £26 million and the provisions charge increased by £48 million, causing a reduction in pre-tax profits of £22 million. 2. Economic profit In pursuit of our aim to maximise shareholder value, we use a system of value based management as a framework to identify and measure value in order to help us to make better business decisions. Accounting profit is of limited use as a measure of value creation and performance as it ignores the cost of the equity capital that has to be invested to generate the profit. We choose economic profit as a measure of performance because it captures both growth in investment and return. Economic profit represents the difference between the earnings on the equity invested in a business and the cost of the equity. Our calculation of economic profit uses average equity for the half-year and is based on a cost of equity of 9 per cent (2000: 9 per cent). Economic profit instils a rigorous financial discipline in determining investment decisions throughout the Group. It enables us to evaluate alternative strategies objectively, with a clear understanding of the value created by each strategy, and then to select the strategy which creates the greatest value. Page 40 of 45 LLOYDS TSB GROUP 3. Earnings per share Half-year to Half-year to 30 June 31 December 2001 2000* 2000* Business as usual Profit attributable to shareholders £1,600m £1,455m £1,497m Weighted average number of ordinary shares in issue 5,517m 5,476m 5,499m Earnings per share 29.0p 26.6p 27.2p Basic - statutory Profit attributable to shareholders £1,292m £1,466m £1,240m Weighted average number of ordinary shares in issue 5,517m 5,476m 5,499m Earnings per share 23.4p 26.8p 22.5p Fully diluted Profit attributable to shareholders £1,292m £1,466m £1,240m Weighted average number of ordinary shares in issue 5,574m 5,536m 5,554m Earnings per share 23.2p 26.5p 22.3p * restated for the effect of FRS 18 (page 40, note 1) 4. Tax The effective rate of tax was 28 per cent (2000 first half: 28 per cent). The lower effective rate of tax, compared with the standard tax rate of 30 per cent, is largely due to tax relief on payments to the QUEST to satisfy Save As You Earn options, and gains on disposals of investments and properties sheltered by capital losses. 5. Short-term fluctuations in investment returns In accordance with generally accepted accounting practice in the UK, it is the Group's accounting policy to carry the investments comprising the reserves held by its life companies at market value. In the past, this has not had a significant impact upon the Group's results because of the limited reserves necessary to support the predominantly unit linked business of Lloyds TSB Life Assurance and Abbey Life. However, the reserves held to support the with-profits business of Scottish Widows are substantial and changes in market values will result in significant volatility in the Group's embedded value earnings. In addition, the movement in the embedded value in the balance sheet includes experience variances related to movements in the market value of the funds. Consequently, in order to provide a clearer representation of the underlying performance, the results of the Life and Pensions business have been analysed between an operating profit, including investment earnings calculated using longer-term investment rates of return, and a profit before tax, separately identifying the effect of short-term fluctuations in investment returns. This approach is already established practice amongst listed insurance companies in the UK. Page 41 of 45 LLOYDS TSB GROUP 5. Short-term fluctuations in investment returns (continued) The longer-term rates of return for the period are consistent with those used by the Group in the calculation of the embedded value at the beginning of the period, which were 8.00 per cent for equities and 5.25 per cent for gilts. These are based upon a long-term view of economic activity and are therefore not adjusted for market movements which are considered to be short term. This approach is considered the most appropriate given the long-term nature of the portfolio of products and achieves consistency in reporting from one period to the next. Lloyds TSB General Insurance also holds investments to support its underwriting business; these are carried at market value and gains and losses included within dealing profits. Consistent with the approach adopted for the Life and Pensions business, an operating profit for the general insurance business has been calculated including investment earnings normalised using the same long-term rates of return. In the first half of 2001 the FTSE All-Share index fell by 8.6 per cent and this created adverse short-term fluctuations in investment returns totalling £329 million. These adverse short-term fluctuations should not represent a permanent impairment to the value of the Group's reserves which fluctuate as stockmarket values fluctuate. 6. Changes in the economic assumptions applied to our long-term assurance business The shareholders' interest in the long-term assurance business ('embedded value') is calculated on the basis of a series of economic and actuarial assumptions. Following the acquisition of the business of Scottish Widows, a detailed review of the economic assumptions used in the embedded value calculation was carried out, to ensure that these assumptions remained appropriate for the enlarged Life and Pensions business in the context of forecast long-term economic trends. As a result of this review certain assumptions were amended, including the risk-adjusted discount rate which was reduced from 10 per cent to 8.5 per cent. The revised assumptions, which were used with effect from 1 January 2000 for Abbey Life and the bancassurance operation of Lloyds TSB Life, resulted in a one-off credit to the profit and loss account of £127 million for the half-year to 30 June 2000. The same assumptions were used for the Scottish Widows business from the date of acquisition. 7. Stakeholder pensions Stakeholder pensions were introduced from 6 April 2001, with charges on these new products being limited by Government to a maximum of one per cent per annum. In order not to disadvantage existing pensions customers, charges were reduced on our existing book. This had the effect of reducing future cash flows in the Group's embedded value calculation and a one-off charge of £80 million was therefore made to the profit and loss account in the second half of 2000. Page 42 of 45 LLOYDS TSB GROUP 8. Exceptional restructuring costs Exceptional restructuring costs totalling £54 million were charged to the 2001 interim profit and loss account. The majority of these costs related to an efficiency programme announced in February 2000. The main features of the efficiency programme, which is primarily focused on non-customer facing activities, are: - - the centralisation of computer operations - the further consolidation of all our large scale processing operations and support functions including the complete removal of all back office processing from branches - the further streamlining of the branch network, combined with the expansion of lower cost delivery channels such as telephone banking and internet operations - the further reduction of our purchasing costs - the rationalisation of non-personal banking activities, through the progressive sharing and consolidation of operational functions. During the first half of 2001, the restructuring costs relating to the efficiency programme comprised mainly severance, consultancy costs, and the write-down of equipment. During 2001 we expect restructuring costs relating to the efficiency programme to be approximately £200 million, reducing to approximately £130 million in 2002 and £60 million in 2003. Annualised cost benefits resulting from these investments are expected to total approximately £75 million in 2001 rising to £410 million in 2004. Overall, the individual programmes associated with these costs are expected to achieve average payback within 3 years. 9. Abbey National offer costs These relate to costs incurred in connection with the proposed acquisition of Abbey National plc prior to the announcement by the Secretary of State for Trade and Industry that Lloyds TSB would not be permitted to proceed with an offer. Page 43 of 45 LLOYDS TSB GROUP 10. Dividend The interim dividend for 2001 will be 10.2p per share (2000: 9.3p), an increase of 10 per cent. Shareholders who have already joined the dividend reinvestment plan will automatically receive shares instead of the cash dividend. Shareholders who have not joined the plan and wish to do so may obtain an application form from Lloyds TSB Registrars, The Causeway, Worthing, West Sussex, BN99 6DA (telephone 0870 6003990). Key dates for the payment of the interim dividend are: Shares quoted ex-dividend. Shares purchased before this date qualify for the dividend 8 August Record date. Shareholders on the register on this date are entitled to the dividend 10 August Final date for joining or leaving the dividend reinvestment plan 12 September Interim dividend paid 10 October 11.Review of interim profits The interim profits in 2001 were reviewed and reported upon, without qualification, by the Company's auditors PricewaterhouseCoopers, in accordance with the conditions set out in the Financial Services Authority's Guide to Banking Supervisory Policy (chapter CA Definition of Capital, section 5) thereby enabling the retained profit to be included in tier 1 capital shown on page 38. 12. Other information The results for the half-year ended 30 June 2001 were approved by the directors on 26 July 2001. Statutory accounts for the year ended 31 December 2000 were delivered to the registrar of companies. The auditors' report on these accounts was unqualified and did not include a statement under sections 237(2) (accounting records or returns inadequate or accounts not agreeing with records and returns) or 237(3) (failure to obtain necessary information and explanations) of the Companies Act 1985. Results for the year ending 31 December 2001 will be announced on 15 February 2002. Page 44 of 45 LLOYDS TSB GROUP CONTACTS For further information please contact:- Kent Atkinson Group Finance Director Lloyds TSB Group plc 020 7356 1436 E-mail: kent.atkinson@ltsb-finance.co.uk Michael Oliver Director of Investor Relations Lloyds TSB Group plc 020 7356 2167 E-mail: michael.oliver@ltsb-finance.co.uk Terrence Collis Director of Group Corporate Communications Lloyds TSB Group plc 020 7356 2078 E-mail: terrence.collis@lloydstsb.co.uk Copies of this news release may be obtained from Investor Relations, Lloyds TSB Group plc, 71 Lombard Street, London EC3P 3BS (telephone 020 7356 1273). A summary will appear as an advertisement in The Times on 28 July 2001. Information about the Group's role in the community and copies of the Group's code of business conduct and its environmental report may be obtained by writing to Public Affairs, Lloyds TSB Group plc, 71 Lombard Street, London EC3P 3BS. The full news release can also be found on the internet at www.lloydstsb.com. Page 45 of 45
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