Presentation to Analysts

Lloyds TSB Group PLC 17 October 2001 109/01 17 October 2001 CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME At a meeting with analysts in London today, Lloyds TSB provided a demonstration of its Customer Relationship Management (CRM) and real-time banking systems which have recently been rolled-out throughout its UK branch network. The key areas covered in the meeting are: - * The national roll-out of the Group's CRM programme. * The Group's business segmentation policies, particularly in retail banking, business banking and wealth management. * Improvements experienced so far that highlight strong growth in product sales and increased customer acquisition and retention. * The success of the Group's range of added value current accounts. No new material information was disclosed and a copy of the presentation slides used is available at www.lloydstsb.com. - ends - For further information: Analyst Enquiries Mike Oliver Lloyds TSB Investor Relations 020 7356 2167 Media Enquiries Lloyds TSB Press Office 020 7626 1500
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