MARKS AND SPENCER PLC
15 July 1999
ANNUAL GENERAL MEETING
15 JULY 1999
The following statement on UK trading is extracted from
the remarks to be made to shareholders at today's Annual
General Meeting.
Current UK trading
For the first 15 weeks of the current financial year total
sales declined by 6.1% (-9.6% like-for-like*). This is
analysed between general merchandise, where sales were 9.3%
lower than last year (-12.9% like-for-like*) and foods,
-1.0% (-3.4% like-for-like*). Set against the strong April
and May performance last year, this performance was broadly
in line with our expectations, although trading in June was
disappointing. The buying behind the summer clothing ranges
was cautious and this has led, in some cases, to problems of
availability which contributed to the poor performance in
June.
There will be less reduced merchandise compared to last year
and our overall stock position is lower than a year ago. By
sourcing goods more competitively, customers will benefit
from values this autumn 5% better than last year. In
addition, we have achieved a higher margin which will be
invested in better service.
The first quarter represents only a fifth of the full
year's profit, with one third of the first half
profit typically generated in September, when our
autumn ranges are first available in the stores.
* Like-for-like sales have been calculated by comparing
total sales with new and developed stores excluded, and
sales deflected from existing stores added back
Looking ahead
The changes we are making are as a result of customer
feedback and were not expected to have had material effect
this spring, but we are encouraged by the response to
previews of our autumn clothing ranges. This merchandise
reflects only some of the changes made in our buying
structures and processes, and further progress will be seen
in next year's spring ranges.
We have put in place a significant programme of change and
development so far this year, but fundamental change of this
nature in a company the size of M&S cannot happen overnight.
Our customers will start to see the impact early in the
autumn, and the following initiatives support that view.
Clothing
Our objective is to provide fresh, new ideas and
consistently improved value.
There will be more classic, stylish merchandise which,
together with more contemporary designs, is what our
customers tell us they are looking for. We will display
collections of clothes to reflect the range of our
customers' lifestyles, presenting coordinated outfits
alongside individual items.
Foods
We will re-inforce our reputation for innovation.
We are also determined to reaffirm our position as the
leading retailer of speciality food of the highest quality
and safety. Customers will see new ranges of innovative
food, more new products, more often and in greater depth.
Stores and service
There will also be a major change in the appearance of
the stores.
125 of them, including the majority in the high street, are
being refurbished to give a new and exciting
presentation for the autumn merchandise. We are also
making a significant investment in service. We will have
2000 more staff on our sales floor and plan to free staff
from administrative tasks to allow them to focus on our
customers. We want to set even higher standards of service
and we will be training and equipping our people to
deliver them.
M&S Chairman, Brian Baldock added,
'Trading conditions have remained difficult in the first
part of this financial year. Markets were highly
competitive and 'discount driven' and because of our performance last
autumn we were cautious in our buying and thus struggled
to satisfy the full demand of the spring season. It's
been a tough start but we still have the seasonally
important part of the year to come and we are approaching
the autumn with renewed confidence and vigour.'
Chief Executive, Peter Salsbury, summarised the
company's priorities saying,
'As we address the issues which will generate our future
growth, our top priority has always been to recover
market share and improve profitability in clothing. We
have taken an aggressive approach to autumn and winter.
Previews of the autumn range have already received acclaim.
Values are much improved and we have redoubled our efforts
on quality across our product ranges. Our
customers are at the heart of our recovery plan.
Ultimately, it is all about recovering customer
confidence and that is how we will restore value to
shareholders.'
G. OAKLEY
Company Secretary
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