Interim Results

National Express Group PLC 29 July 2004 29 July 2004 NATIONAL EXPRESS GROUP PLC Interim Results For the six months ended 30 June 2004 Financial Highlights • Turnover of £1,266.7m (2003: £1,258.8m) • Normalised operating profit* up 9.4% to £61.9m (2003: £56.6m***) • Normalised profit before tax* up 19.2% to £47.9m (2003: £40.2m***) • Normalised diluted earnings per share* up 16.9% to 27.0 pence (2003: 23.1 pence***) • Interim dividend up 10% to 9.35 pence per share (2003: 8.5 pence) • On-going operating cash flow** of £127.8m (2003: £70.7m) • Effective net debt** reduced by £123.2m since year end to £184.6m • Normalised Group margins increased to 4.9% (2003: 4.5%***) Operational Highlights • Good performance from Travel West Midlands on the back of continued investment; • Travel London integration progressing well with further growth opportunities; • Passenger growth of 6% in coaches; • Rail punctuality and reliability above Government targets; • Rail passenger growth of 5%; • Successful launch of the 'one' rail franchise; • Constructive negotiations with the Strategic Rail Authority ('SRA') nearing completion for a two year extension for our Silverlink franchise; • Successful bidding season and contract renewals in the United States; • Public Transit recovery continues. * excluding goodwill, exceptional items and tax relief thereon as appropriate ** operating cash flow and effective net debt as defined in the Finance Director's Review *** as restated for change in classification Commenting on current trading and prospects, Chairman, David Ross said: 'I am pleased to present a very good set of results for the first half of 2004 with earnings up 17%. This performance was characterised by very strong cash management, with the business generating £127.8 million of cash. Our coach business has started the year well and we are optimistic for the full year as the division enters its peak trading period. The increase in patronage and improved financial performance of this division was encouraging. This was generated by our focus on the customer and adoption of customer-driven pricing strategies. We were pleased with the solid performance of our UK Bus division. We are also planning to implement a number of initiatives to attract further growth. Following the appointment of the new management team in North America, our student bus business completed a successful bid season and achieved good results. Trading in Canada remains encouraging. A constant focus on costs has improved the results of our public transit division. The Group welcomes the recommendations of the Government's recent White Paper - 'The Future of Rail' and we will be working closely with the Department for Transport and Network Rail in implementing the recommendations. We are pleased with the passenger growth on our rail services and are focused on the performance of our rail division. Trading in the second half is in line with expectations. We are operationally and financially strong. We have excellent cash flow and we will continue to invest in organic growth as well as seeking additional opportunities for each of our core divisions.' - E N D S - For further information, please contact: Phil White, Chief Executive Adam Walker, Finance Director Nicola Marsden, Director of Group Communications National Express Group PLC 020 7529 2000 Andrew Dowler/ Ben Foster Financial Dynamics 020 7831 3113 • There will be an analyst and investor meeting at 0900 hours on 29 July 2004 at Financial Dynamics, Holborn Gate, London. • A webcast of the analyst presentation will be available on our website www.nationalexpressgroup.com at 0900 hours on 29 July 2004. For further details, contact Elaine Holder at Financial Dynamics on 020 7269 7121. • Photographs are available through Newscast on telephone 020 7608 1000. NATIONAL EXPRESS GROUP PLC Interim Results For the six months ended 30 June 2004 Chairman's Statement I am pleased to report the Group's results for the six months ended 30 June 2004. National Express Group is a people business which is committed to encouraging greater use of public transport. We are focused on investing in and developing further all our employees to improve the quality of the service we offer our customers. Trading in the period has been strong with all our divisions performing in line with expectations. We have increased normalised operating profit by over 9.4% and normalised diluted earnings per share by 16.9%. I am pleased to announce that the interim dividend has been increased by 10% to 9.35 pence per share. This is backed by excellent cash flow and a substantial reduction in the Group's level of debt in the first half. In January, we were delighted to be awarded the Greater Anglia rail franchise which began operation on 1 April under the new brand name of 'one'. This showcase franchise brings together three separate train companies into a single rail business. We are excited by the potential for this business and the market in which it operates. We are nearing completion of constructive negotiations with the SRA of a two year extension for our Silverlink franchise. We have not retained the ScotRail train franchise where we had a good track record for performance, investment and customer service. With the transfer of this business in mid October, we would like to thank all our ScotRail employees for all their hard work under our ownership and wish them the best for the future. On 15 July, the Secretary of State for Transport published the White Paper, 'The Future of Rail' focusing on the future strategy for the rail industry. The proposals are based on the provision of a railway run by public and private sector partnerships. We welcome plans to simplify the structure of the rail industry and initiatives that provide a closer working relationship between all stakeholders. On 20 July, a further White Paper, 'The Future of Transport - a network for 2030 ' was published. This document outlines the valuable role played by buses in improving public transport and in reducing congestion. The paper recognises that in most areas, bus services can be better provided through a partnership approach between local authorities and operators. During the first half our rail performance continued to improve and, as a result, there was a 5% increase in the number of customers travelling. Travel West Midlands produced another set of solid results and our coach division generated a 6% growth in passengers. Across all our UK businesses we continue to work on ways to stimulate passenger growth and improve customer service including 'Getaway Giveaway', our summer free rail ticket promotion, introduction of NX TV on coaches and the launch of Saverbus, our low fare initiative, in the West Midlands. Overseas, progress has been encouraging. In the United States our student bus business had a successful bidding season and in Public Transit operating costs continue to be driven down. Financial Report Turnover for the six months to 30 June 2004 was £1,266.7 million (2003: £1,258.8 million). Normalised operating profit increased by 9.4% to £61.9 million (2003: £56.6 million ***). Normalised profit before tax increased by 19.2% to £47.9 million (2003: £40.2 million ***). Normalised diluted earnings per share were up 16.9% to 27.0 pence (2003: 23.1 pence***). For the six months to 30 June, EBITDA interest cover before exceptional items was 9.2 times (2003: 6.8 times***, where EBITDA is as disclosed in the Finance Director's Review). On-going operating cash flow during the first six months was excellent at £127.8 million (2003: £70.7 million). Effective net debt** at 30 June decreased to £184.6 million (2003: £379.4 million). Dividend An interim dividend of 9.35 pence per share, an increase of 10% over the 2003 interim dividend of 8.5 pence per share, will be paid on 1 October 2004 to shareholders on the register on 3 September 2004. Current Trading and Outlook Trading in the second half is in line with expectations. We are operationally and financially strong. We have excellent cash flow and we will continue to invest in organic growth as well as seeking additional opportunities for each of our core divisions. Chief Executive's Review of Operations Buses Turnover was £115.1 million (2003: £103.8 million) with operating profit of £21.1 million (2003: £22.1 million***), a reduction partly driven by the continued financing of buses through operating leases. In the West Midlands, we continue to focus on making bus travel easier for all our customers. We have undertaken a full review of the West Midlands bus network and are testing a number of new products to stimulate the market. This has already resulted in the introduction of a new value for money proposition, Saverbus, which provides a low value flat fare service from Bromford to the centre of Birmingham. We are also conducting feasibility studies on bus rapid transit services and limited stop premium express services. We continue to work with Centro and Birmingham City Council on the roll-out of a statutory quality partnership before the end of the year on Route 67. This service runs between the centre of Birmingham and Castle Vale and will see the introduction of eleven new articulated buses all equipped with real time information systems. Following the partial closure of the Bullring bus mall, we are discussing our preferred solution with Birmingham City Council which will result in the full opening of the two-way system. We believe that this will encourage further travel into the city centre. Following the successful launch of the Coventry Concordat in December 2003, we recently signed a Dundee Concordat formalising and consolidating the working relationship between Travel Dundee and Dundee City Council with the aim of encouraging further bus travel. We are pleased with our entry into London and are making good progress. We are focused on improving the profitability of this operation by restructuring the business and by renewing contracts on improved terms. Since acquisition, we have been awarded three new contracts, bringing the total number to 15. To accommodate extra business, we will be operating from the newly refurbished Walworth bus garage in Camberwell this Autumn. Investment in Travel West Midlands continues with a further 130 new low-floor easy-access buses being delivered by the end of this year. In 2004 the entire Travel Dundee fleet will be low-floor easy-access with CCTV coverage - 11 years ahead of the Government's deadline. Trains Turnover Normalised operating profit/ (loss) 2004 2003 2004 2003*** £m £m £m £m London and the South East 348.6 274.6 5.9 8.8 Long Distance/Intercity 106.3 93.1 6.0 5.9 Regional Services 383.7 455.9 5.1 (4.5) Franchise bid costs - - (1.3) (1.2) Total 838.6 823.6 15.7 9.0 The UK Trains division performed well in the first six months with turnover of £838.6 million (2003: £823.6 million) and an increased normalised operating profit of £15.7 million (2003: £9.0 million***), as our loss making regional franchises, Central and ScotRail, were operated under new subsidy terms. We continue to focus on improving the quality of our rail portfolio and improving its profitability. In addition to patronage being up 5%, we were particularly pleased we delivered operational performance above the Government's Public Performance Measure ('PPM') target of 85%. This is a significant development and one that was achieved through our local management teams working closely with Network Rail. London and the South East Turnover for the six months was £348.6 million (2003: £274.6 million) with a normalised operating profit of £5.9 million (2003: £8.8 million***). The reduction in operating profit arose primarily from the seasonality of the 'one' franchise and the reduction of subsidy receipts. The 'one' franchise was launched by the Secretary of State for Transport on 1 April 2004. Five trains and 20 stations were rebranded as 'one' in record time for the launch. During the first three months of operation, we have focused on integrating the three businesses into one business, and preparing to deliver the committed franchise improvements. Operational performance over the period has been excellent. Due to the seasonality of this business and its high travelcard usage, a contribution from this franchise will come through in the second half. We are working with the Competition Commission on their enquiry and hope to achieve a speedy resolution to this matter. Silverlink continues to suffer from the impact of the West Coast Route Modernisation upgrade but we are working with Network Rail to minimise the impact on our customers. We anticipate signing a two year franchise extension shortly. At c2c, we have introduced the first driver only operation on the rail network since privatisation. This brings further performance improvement and cost efficiencies to the business together with additional customer service staff at stations. Great Northern's excellent performance saw a 11.3% increase in passenger revenue. Patronage levels at Gatwick Express improved on the back of innovative marketing with the low cost airlines. However, franchise payments to the Strategic Rail Authority ('SRA') continued to impact on the financial performance of the operation. Long Distance/Intercity Turnover for the six months was £106.3 million (2003: £93.1 million) with a normalised operating profit of £6.0 million (2003: £5.9 million***). Midland Mainline ('MML') experienced a solid six months. During this period it delivered its best operational performance for four years. This was a considerable achievement against the backdrop of the Channel Tunnel Rail Link construction work at St Pancras which resulted in a number of MML services moving during Easter 2004 to a new purpose-built interim station. From mid September this year, our operations will be impacted by the start of the Thameslink blockade when MML and Thameslink Trains will be sharing the St Pancras facility for almost eight months. In May, we introduced the first of our new four-car Meridian trains into the fleet. These have been well received by our customers. Fifteen more four-car units are due to come into service during 2004. Refurbishment of our high speed train fleet is due for completion in the second half of the year. In consultation with the SRA, MML's London to Manchester service has been extended to September on this route. We are currently evaluating the impact of the SRA's Route Utilisation Strategy for the Midland Mainline and the East Midlands on MML's services. Regional Services Turnover for the six months was £383.7 million (2003: £455.9 million) with a normalised operating profit of £5.1 million (2003: loss of £4.5 million***). Improved profitability arose following the award of a two year franchise extension at Central Trains and the seven period extension agreed for ScotRail. At Central Trains, financial performance was good, particularly as we now run more trains as a result of services transferred from Virgin and Wales and Borders at the end of last year. At the end of July 2004, we opened our new Customer Service Academy in Birmingham which will provide a dedicated training facility for all our staff at Central Trains. Following the completion of the transfer of the Wales and Borders franchise in December 2003, Wessex Trains has been reorganised to give greater focus on its local constituency and stakeholders. We have further refined the operations to introduce new timetables and improved service levels. The performance of ScotRail over the period was exceptional and led to the award of 'Operator of the Year' at the recent National Transport Awards. Eight new Turbostars were introduced onto the Edinburgh to Glasgow route, increasing peak seating capacity by nearly 40%. In addition, new automatic ticket gates commenced operation at selected major stations aimed at reducing fare evasion. Consequently, as the incumbent with a good track record, we were disappointed to hear the outcome of the ScotRail franchise competition in early June. We are working on a smooth handover of the business on 17 October 2004. We are pleased with the performance of our trains division and look forward to improving its quality of earnings from increased patronage growth. To stimulate further growth we will be launching the industry's first 'Getaway Giveaway' promotion across most of our TOCs. This promotion, which will be launched in early August, will offer seven million free rail tickets to customers and we believe that such an initiative will encourage further use of our rail services. Coaches Turnover was £87.8 million (2003: £85.3 million) and normalised operating profit was £4.2 million (2003: £2.9 million***). This excellent result, the best ever achieved by this division, resulted from a 6% increase in passenger numbers which arose from extending the appeal of coach travel by rolling out best values fares and the launch of a major TV campaign. We continued to invest in the quality of the fleet and, in September, we will bring into service our latest state-of-the-art vehicles incorporating climate control, all leather seating and on-board television entertainment. We are also introducing new ' Coachcom' technology which will improve the overall customer experience by providing real-time arrival and departure information as well as improving capacity management, by allowing real-time reservations to maximise seat utilisation. We are now planning a major redevelopment of our coach station in Birmingham. Work is expected to start in early 2005 with a new landmark facility opening in summer 2006. Eurolines has introduced new services from Birmingham to Paris via Oxford. The Eurolines Plus service will see the introduction of new longer 13.7 metre coaches increasing capacity by 25% whilst at the same time offering customers extra legroom and on-board entertainment. The peak season has started well with events such as the Glastonbury festival resulting in good passenger growth. We believe that by improving the quality of the product offering and promoting these developments to new customer market sectors, we can continue to grow this further. North America Turnover Normalised operating profit 2004 2003 2004 2003*** $m $m $m $m Student 207.4 208.4 37.9 37.6 Public Transit 142.2 140.7 5.5 1.9 Total 349.6 349.1 43.4 39.5 The results of the North American division were particularly encouraging although the reported profits were impacted by the weakening dollar. Turnover in the Student Transportation division for the first six months was $207.4 million (2003: $208.4 million) and normalised operating profit was $37.9 million (2003: $37.6 million***). During the last six months, Durham School Services achieved new business wins in California, Connecticut and Texas. Performance in Canada continued to be encouraging and we will be exploring further growth opportunities within this market. At Durham School Services, although competitive pressures remain, we improved our retention rates as well as winning additional business. Whilst financial pressures on school districts continue we have responded well by implementing further steps to reduce costs. Turnover in Public Transit was $142.2 million (2003: $140.7 million) and normalised operating profit was $5.5 million (2003: $1.9 million***). Ongoing focus on operating efficiencies and improved productivity has driven this strong improvement in results. We continue to benefit from engineering and procurement efficiencies. We are driving improvements in risk management through the installation of an on-board TV monitoring system, 'Drivecam'. This records driving standards and performance. We are working closely with the Las Vegas RTC, a major public transit client, and in early July ten bus rapid transit vehicles were introduced into our operation. These state-of-the-art vehicles incorporate optical guidance, hybrid diesel/electric propulsion, external video cameras and use of on- street payment machines, reducing the need for on-board fare collection. We believe that concentration on cost efficiencies and opportunities for acquisition across North America will underpin the future growth of this division. Australia Turnover for our Australian Bus division totalled £33.4 million (2003: £29.8 million), with a normalised operating profit of £1.2 million (2003: £1.7 million ***), primarily due to reduced passenger levels in New South Wales. We are participating in an Industry Reform process, initiated by the New South Wales Government, to address this issue. In Perth, Southern Coast Transit continued to perform well. In Queensland and Victoria, new contracts were agreed with the respective Governments, putting these operations on a more stable and viable footing. Associates We continue to seek an exit from our investment in Eurostar but do not anticipate achieving this by the end of the year. Phil White, Chief Executive 29 July 2004 - ENDS - Finance Director's Review Half year at a glance I am particularly pleased that the progress the Group made last year has continued into 2004. The Group achieved a strong growth in normalised* operating profit of 9.4%, up to £61.9m (2003: £56.6m***). Normalised diluted earnings per share were 27.0p (2003: 23.1p***), an increase of 16.9%. The Group continued to generate strong operating cash flow across all our divisions. In the six months to 30 June 2004 effective net debt** reduced by £123.2m to £184.6m. * Where we refer to a normalised result, this is defined as the statutory result before the following as appropriate: charges for goodwill amortisation, exceptional items and tax relief on certain North American goodwill amortisation and exceptional items. ** Effective net debt is defined as net debt excluding the £42.7m (June 2003: £nil; Dec 2003: £18.7m) of cash deposits secured as a bond, which retains the interest earned, in respect of future rolling stock maintenance at ScotRail. *** As restated for change in classification (see note 2 to the interim accounts) UK Bus The normalised operating margin was 19.7% (2003: 21.3%***) excluding Travel London which achieved a break even result on turnover of £8.1m. With the continuing congestion in Birmingham dampening patronage, the turnover increase of 3.1% was just about adequate to cover the increases in driver numbers required to maintain workable manning levels and higher accident costs. The reduction in normalised operating profit is largely due to the increase in operating lease charges as compared with the equivalent depreciation charges and the change in the methodology applied to the concessionary fare scheme. Good progress has been made in Travel London in implementing the management controls we require. UK Coach Increased volumes and additional services resulted in a significant improvement in normalised operating profit with the margin increasing to 4.8% (2003: 3.4%** *). However, the seasonality of this operation means that the majority of the profit is earned in the second half of the year. We continued to benefit from the enhanced management information which enables us to match services more effectively with demand. UK Trains Normalised operating profit was significantly higher in UK Trains, with our Regional operations moving into profit as we benefited from the commencement of the two year extension at Central Trains and the seven month extension at ScotRail. The normalised operating margin improved to 1.3% (2003: loss of 1.0%** *). In London and the South East normalised operating margins of 1.7% (2003: 3.2%***) were lower as a result of reduced subsidies in the existing businesses and the fact that in 'one' (which commenced operation in April) revenue levels are seasonally low. With turnover boosted by the Manchester service, which runs until September, the normalised operating margin at Long Distance/Intercity was 5.6% (2003: 6.3%***). The normalised operating profit is stated net of a £1.3m (2003: £1.2m) charge for franchise bid costs. These costs have previously been disclosed as operating exceptional items. North America In local currency terms, Student Transportation maintained profit but improved the normalised operating margin to 18.3% (2003: 18.0%***) as turnover was slightly lower reflecting the previous year's bid results. The softening of the US dollar reduced the normalised operating profit by £2.5m. We continue to focus on driving down costs, particularly in making more effective use of the fleet. Public Transit performed much better with higher normalised operating profits of US$5.5m (2003: US$1.9m***). However, the margin of 3.8% (2003: 1.3%* **) remains unsatisfactory and we continue to focus on making efficiencies and mitigating the exposure to 'shock loss' accident claims. Australia Bus The normalised operating margin reduced to 3.6% (2003: 5.7%***) as a result of patronage decline in New South Wales which is being addressed by the Industry Review. The division continued to return cash to the Group. Central functions This year we have separated out our central charges from the business segments both to provide greater transparency and to align the external reporting with how we run the business. Share of operating losses of associates The Group's share of operating losses from associates increased to £4.3m (2003: £3.7m). Eurostar UK has produced strong year on year revenue growth following the opening of the first section of the Channel Tunnel Rail Link. However, losses did not improve by as much as the benchmark set in our operating contract and therefore our share of the operating loss increased to £4.2m (2003: £3.5m). We continue to seek an exit from Eurostar which we believe is in the best interests of shareholders. Our share of the operating loss at Midland Metro improved to £0.1m (2003: £0.2m). Interest Our interest charge benefited from the strong cash conversion achieved in the first half of 2004, with the lower levels of net debt reducing net interest payable to £9.7m (2003: £12.7m). EBITDA interest cover before exceptional items improves to 9.2 times (2003: 6.8 times***), compared to the full year 2003 figure of 7.6 times***. Goodwill and Exceptional items The amortisation charge for the six months on the goodwill arising from the acquisition of Prism plc in December 2000 has been increased by £5.0m to £16.5m to ensure that the capitalised value of goodwill in the future will be supportable by the remaining franchises. The overall goodwill amortisation increased to £26.4m (2003: £22.4m) owing to the increase of the Prism amortisation, off-set by the weakening US dollar. Exceptional costs of £5.3m (2003: £nil***) arose in the UK Trains division. The integration of the three legacy TOCs into 'one' resulted in start up costs and redundancy charges. The Group incurred redundancy, property and pension charges following the merger of Qjump with the Trainline.com. Redundancy costs were incurred at Maintrain as a result of the decision to cease tendering for external work and focus on improving service to Central Trains and Midland Mainline. Tax The tax charge on normalised profit before tax of £47.9m (2003: £40.2m) was £11.2m (2003: £9.2m), which represents an effective tax rate of 23.4% (2003: 23.0%). This tax rate principally reflects the benefit of continuing low effective tax rates on overseas earnings and the utilisation of brought forward losses. Cash flow The Group generated £127.8m of on-going operating cash flow (2003: £70.7m). Divisional cash flow North UK UK UK American Australian Central Bus Coach Trains Bus Bus functions Total £m £m £m £m £m £m £m Normalised operating profit 21.1 4.2 15.7 23.8 1.2 (4.1) 61.9 Depreciation and profit/ (loss) on disposal 5.0 3.1 12.6 10.4 1.9 0.3 33.3 Amortisation of fixed asset grants - - (5.6) - - - (5.6) EBITDA 26.1 7.3 22.7 34.2 3.1 (3.8) 89.6 Working capital movement (2.0) 1.7 45.7 4.4 1.4 8.2 59.4 Eurostar - - - - - (3.1) (3.1) On-going net cash inflow from operations 24.1 9.0 68.4 38.6 4.5 1.3 145.9 Net capital expenditure (6.5) (0.1) (6.2) (5.3) - - (18.1) On-going operating cash flow 17.6 8.9 62.2 33.3 4.5 1.3 127.8 Other items 22.2 Operating cash flow 150.0 Operating cash flow represents 'Net cash inflow from operating activities', plus 'Receipts from the sale of tangible assets', less 'Finance lease additions' and 'Payments to acquire tangible assets'. All divisions continued to convert profit into cash to a significant degree. The working capital in UK Trains benefited from the fact that in the first half year we receive seven of the year's thirteen subsidy receipts and from delays in settling performance payments with the SRA. Other items include a net inflow of £27.7m upon the commencement of the 'one' rail franchise, net of the unwind of certain working capital balances at the Wales and Borders franchise which we exited in December 2003. Off-setting this are payments of £1.8m relating to rail franchise bid costs and £3.7m relating to UK Trains exceptional items. Net capital expenditure of £18.1m (2003: £23.4m) included £6.5m (2003: £8.9m) of investment in UK Bus (35 vehicles), £6.2m (2003: £3.4m) in UK Trains and £5.3m (2003: £8.4m) in North America (207 school buses). This includes £6.3m (2003: £3.4m) of additions purchased under finance leases. After interest, dividends, tax and corporate activity the net funds inflow was £118.0m, before a foreign exchange gain of £5.2m. The effective net debt has reduced by £123.2m since 1 January 2004 to £184.6m. The published net debt of £141.9m is stated after taking into account £42.7m of cash deposits secured in respect of future rolling stock maintenance at ScotRail. The Group has no effective right to the interest as an amount is added to the bonded cash which is equivalent to the interest earned. The cash will transfer with the ScotRail franchise when it leaves the Group in October this year. We anticipate a partial reversal of the favourable half year cash flows in the second half of 2004 for a number of reasons. Firstly, the Group's capital expenditure program will be heavily weighted towards the second half of the year; in particular there will be an intake of approximately 700 vehicles (£30m) in North America and the UK. Secondly, we anticipate there will be a cash outflow from unwinding the working capital position of the ScotRail franchise. Finally, the UK Trains division is expected to settle outstanding performance payments with the SRA and wind down the additional Manchester services operated by Midland Mainline. Accounting policies We have adopted the accounting policy for treasury shares stipulated by Urgent Issues Task Force ('UITF') statement 38. The new accounting policy requires those shares held for employee benefit trusts be deducted from shareholders' funds as 'Treasury shares', where as previously these shares were held as investment assets. The prior year comparatives have been restated resulting in a reduction in the net book value of investments and reserves of £6.1m at 30 June 2003, and £5.2m at 31 December 2003. We continue to make progress on our conversion to International Financial Reporting Standards which we will adopt for the year to 31 December 2005. Adam Walker Finance Director 29 July 2004 NATIONAL EXPRESS GROUP PLC GROUP PROFIT AND LOSS ACCOUNT For the six months ended 30 June 2004 Unaudited six months to 30 June Audited Total before Goodwill & Total Total before Goodwill & Total Year to 31 goodwill & exceptional goodwill & exceptional December exceptional items 2004 exceptional items 2003 * items items Note 2004 2003 * 2004 2003 * Total 2003 * £m £m £m £m £m £m £m Turnover - continuing 1,258.6 - 1,258.6 1,258.8 - 1,258.8 2,566.1 operations - acquisitions 8.1 - 8.1 - - - - Turnover 4 1,266.7 - 1,266.7 1,258.8 - 1,258.8 2,566.1 Other 4.7 - 4.7 5.4 - 5.4 10.9 operating income Other (1,209.5) - (1,209.5) (1,207.6) - (1,207.6) (2,447.7) operating costs before goodwill and exceptional items Goodwill 5 - (26.4) (26.4) - (22.4) (22.4) (45.7) amortisation Exceptional 6 - (5.3) (5.3) - - - - items Total (1,209.5) (31.7) (1,241.2) (1,207.6) (22.4) (1,230.0) (2,493.4) operating costs - continuing 61.9 (31.7) 30.2 56.6 (22.4) 34.2 83.6 operations - acquisitions - - - - - - - Group 2 61.9 (31.7) 30.2 56.6 (22.4) 34.2 83.6 operating profit Share of (4.3) - (4.3) (3.7) - (3.7) (4.1) operating losses of associates Profit on 57.6 (31.7) 25.9 52.9 (22.4) 30.5 79.5 ordinary activities before interest Net interest (9.7) - (9.7) (12.7) - (12.7) (25.0) payable Profit on 47.9 (31.7) 16.2 40.2 (22.4) 17.8 54.5 ordinary activities before taxation Tax on profit/ 7 (11.2) 2.8 (8.4) (9.2) 1.8 (7.4) (12.5) (loss) on ordinary activities Profit after 36.7 (28.9) 7.8 31.0 (20.6) 10.4 42.0 taxation Minority 0.9 - 0.9 0.6 - 0.6 1.0 interest Profit for the financial period 37.6 (28.9) 8.7 31.6 (20.6) 11.0 43.0 Dividends (12.8) - (12.8) (11.5) - (11.5) (35.1) Retained 24.8 (28.9) (4.1) 20.1 (20.6) (0.5) 7.9 (loss) /profit Basic earnings 8 6.4p 8.3p 32.1p per share Normalised basic earnings 8 per share 27.8p 23.8p 58.4p Diluted earnings per 8 share 6.2p 8.0p 31.2p Normalised diluted 8 earnings per 27.0p 23.1p 56.7p share * Restated for change in classification (see note 2) NATIONAL EXPRESS GROUP PLC GROUP BALANCE SHEET At 30 June 2004 Unaudited Unaudited Audited 30 June 30 June 31 December 2004 2003* 2003* Note £m £m £m Fixed assets Intangible assets 370.1 449.5 404.6 Tangible assets 383.4 422.4 405.6 Investments and interests in associates 10.2 19.6 7.3 763.7 891.5 817.5 Current assets Stock 18.5 20.3 17.3 Debtors 9 269.0 278.0 343.7 Cash at bank and in hand 182.5 79.1 97.0 470.0 377.4 458.0 Creditors: amounts falling due within one year 10 (595.1) (517.5) (601.0) Net current liabilities (125.1) (140.1) (143.0) Total assets less current liabilities 638.6 751.4 674.5 Creditors: amounts falling due after more than one year 11 (300.3) (424.6) (347.3) Provisions for liabilities and charges (74.6) (66.7) (58.8) Net assets 263.7 260.1 268.4 Capital and reserves Called up share capital 6.9 6.8 6.8 Share premium account 45.8 44.7 45.1 Share capital to be issued - 0.1 0.1 Treasury shares (5.3) (6.1) (5.2) Merger reserve 15.4 15.4 15.4 Revaluation reserve 0.8 0.8 0.8 Profit and loss account 196.6 193.5 200.7 Equity shareholders' funds 260.2 255.2 263.7 Equity minority interest 3.5 4.9 4.7 263.7 260.1 268.4 * Restated for change in accounting policy for treasury shares (see note 2) NATIONAL EXPRESS GROUP PLC GROUP STATEMENT OF CASH FLOWS For the six months ended 30 June 2004 Unaudited Unaudited Audited six months to six months to year to Note 30 June 30 June 31 December 2004 2003 2003 £m £m £m Net cash inflow from operating activities 13 (a) 170.6 87.9 182.8 Net interest paid (7.4) (9.9) (19.1) Interest element of finance lease rentals (2.4) (2.1) (3.9) Return on investments and servicing of finance (9.8) (12.0) (23.0) UK corporation tax paid (2.1) (13.8) (22.2) Overseas tax paid (1.0) (0.4) (0.1) Taxation (3.1) (14.2) (22.3) Payments to acquire tangible fixed assets (16.0) (25.7) (48.0) Receipts from sale of tangible fixed assets 1.7 5.7 12.9 (Payments to acquire)/receipts from sale of (0.1) 1.3 2.1 shares to satisfy employee share scheme Receipts in respect of other investments - - 8.1 Capital expenditure and financial investment (14.4) (18.7) (24.9) Receipts from the sale of businesses - - 0.8 Payments in respect of businesses sold /closed (0.8) (49.6) (49.8) Payments to acquire businesses (0.2) (4.7) (4.7) Cash acquired in businesses purchased 19.1 - - Deferred consideration for businesses disposed 0.4 - - Deferred consideration for businesses acquired (4.9) (0.4) (0.4) Acquisitions and disposals 13.6 (54.7) (54.1) Equity dividends paid (23.6) (21.7) (33.2) Cash inflow/(outflow) before financing 133.3 (33.4) 25.3 activities Management of liquid resources Cash (paid in to)/withdrawn from short term (42.3) 14.4 14.2 deposits Financing Issue of share capital 0.7 - 0.4 Cash inflow/(outflow) from lease financing 29.7 (6.1) (13.8) Repayment of loan notes (0.9) - (0.7) Loans advanced - 9.1 - Loans repaid (100.6) - (26.1) Net cash (outflow)/inflow from financing (71.1) 3.0 (40.2) Increase/(decrease) in cash 13(b) 19.9 (16.0) (0.7) NATIONAL EXPRESS GROUP PLC GROUP STATEMENT OF TOTAL RECOGNISED GAINS AND LOSSES For the six months ended 30 June 2004 Unaudited Unaudited Audited six months to six months to year to 30 June 30 June 31 December 2004 2003 2003 £m £m £m Profit for the financial period 8.7 11.0 43.0 Exchange differences on foreign currency net investments - 4.0 2.8 Total recognised gains and losses 8.7 15.0 45.8 RECONCILIATION OF MOVEMENTS IN GROUP EQUITY SHAREHOLDERS' FUNDS For the six months ended 30 June 2004 Unaudited Unaudited Audited six months to six months to year to 30 June 30 June 31 December 2004 2003 2003 £m £m £m Profit for the financial period 8.7 11.0 43.0 Dividends (12.8) (11.5) (35.1) Exchange differences on foreign currency net investments - 4.0 2.8 New share capital issued for cash 0.7 - 0.4 Net (addition)/reduction in treasury shares* (0.1) (0.4) 0.5 Net (reduction)/addition to shareholders' funds (3.5) 3.1 11.6 Equity shareholders' funds at 1 January* 263.7 252.1 252.1 Equity shareholders' funds 260.2 255.2 263.7 * Restated for change in accounting policy for treasury shares (see note 2) SEGMENTAL ANALYSIS For the six months ended 30 June 2004 Unaudited six months to 30 June Audited year to 31 December Analysis by class of business Turnover Operating Turnover Operating Turnover Operating 2004 profit 2003 profit 2003 profit £m 2004 £m 2003 * £m 2003 * £m £m £m UK Bus - continuing operations 107.0 21.1 103.8 22.1 211.9 47.5 - acquisitions 8.1 - - - - - UK Trains 838.6 15.7 823.6 9.0 1,702.4 33.4 UK Coach 87.8 4.2 85.3 2.9 186.6 16.1 UK operations 1,041.5 41.0 1,012.7 34.0 2,100.9 97.0 North American Bus 191.8 23.8 216.3 24.5 400.1 37.0 Australian Bus 33.4 1.2 29.8 1.7 65.1 3.4 Central functions - (4.1) - (3.6) - (8.1) 1,266.7 61.9 1,258.8 56.6 2,566.1 129.3 Goodwill amortisation (26.4) (22.4) (45.7) Exceptional items (5.3) - - Group operating profit 30.2 34.2 83.6 Share of operating losses of associates (4.3) (3.7) (4.1) Profit on ordinary activities before 25.9 30.5 79.5 interest * Restated for change in classification (see note 2) NATIONAL EXPRESS GROUP PLC NOTES TO THE INTERIM ACCOUNTS For the six months ended 30 June 2004 1. Basis of preparation These accounts have been prepared using the accounting policies set out in the Group's 2003 statutory accounts with the exception of UITF 38 'Accounting for ESOP Trusts' (see note 2). Changes have also been made to the classification of the segmental analysis of the Group's operating profit (see note 2). The interim results are unaudited but have been reviewed by the auditors. The financial information presented herein does not amount to full statutory accounts within the meaning of Section 240 of the Companies Act 1985 (as amended). The figures for the year to 31 December 2003 have been extracted from the Annual Report 2003 which has been filed with the Registrar of Companies. The audit report on the Annual Report 2003 was unqualified and did not contain a statement under Section 237 (2) or (3) of the Companies Act 1985. 2. Change in segmental analysis classification and accounting policy Two changes have been made to the Group's segmental analysis classification: (a) The costs incurred bidding for franchises in our UK Trains division are now classified as operating costs. These costs were previously classified as operating exceptional items. (b) Costs incurred in operating the Group management function are now disclosed separately as Central functions. These were previously allocated across the divisions. The change in classification is intended to align our external reporting with our internal management reporting. The segmental analysis as restated, and as reported, is as follows: Unaudited six months to 30 June Audited year to 31 December Operating profit Operating profit Operating profit 2004 2003 2003 Details As As As As above restated reported restated reported £m £m £m £m £m UK Bus - continuing operations (b) 21.1 22.1 22.0 47.5 47.2 - acquisitions - - - - - UK Trains (a), (b) 15.7 9.0 7.3 33.4 32.0 UK Coach (b) 4.2 2.9 2.3 16.1 15.0 UK operations 41.0 34.0 31.6 97.0 94.2 North American Bus (b) 23.8 24.5 24.5 37.0 37.0 Australian Bus (b) 1.2 1.7 1.7 3.4 3.4 Central functions (b) (4.1) (3.6) - (8.1) - 61.9 56.6 57.8 129.3 134.6 Goodwill amortisation (26.4) (22.4) (22.4) (45.7) (45.7) Exceptional items - UK Train bid costs (a) - - (1.2) - (5.3) Other exceptional items (5.3) - - - - Group operating profit 30.2 34.2 34.2 83.6 83.6 UITF 38, 'Accounting for ESOP Trusts', has been adopted with effect from 1 January 2004. The adjusted accounting policy is that shares held in respect of employee benefit trusts should be deducted from shareholders' funds as 'Treasury shares'. Prior to 1 January 2004 these shares were held as investment assets. The prior year comparatives have been restated to comply with UITF 38, resulting in a reduction in the net book value of investments and reserves of £6.1m at 30 June 2003, and £5.2m at 31 December 2003. 3. Exchange rates The most significant exchange rates to the pound for the Group are as follows: Six months to 30 June 2004 Six months to 30 June 2003 Year to 31 December 2003 Closing rate Average rate Closing rate Average rate Closing rate Average rate US dollar 1.82 1.82 1.65 1.61 1.79 1.64 Canadian dollar 2.43 2.43 2.24 2.36 2.32 2.31 Australian dollar 2.60 2.46 2.46 2.63 2.37 2.53 If the results for the six months to 30 June 2003 were retranslated at the average exchange rates for the six months to 30 June 2004, North America would have achieved normalised operating profit of £22.1m on turnover of £193.1m and Australia Bus normalised operating profit of £1.8m on turnover of £31.8m. 4. Turnover The turnover of the Group comprises revenue from road passenger transport, train passenger services, airport operations and related activities in the UK, North America and Australia. Within the UK Trains division, franchise agreement receipts from the Strategic Rail Authority and local Passenger Transport Executives within the West Midlands region and Scotland are treated as turnover. During the half year to 30 June 2004, franchise agreement receipts amounted to £275.7m (2003 interim: £334.1m; 2003 full year: £684.0m). 5. Goodwill amortisation Goodwill amortisation is analysed as follows: Six months to Six months to Year to 30 June 30 June 31 December 2003 2004 2003 £m £m £m UK Trains 16.5 11.5 24.3 UK Coach 0.5 0.5 0.9 North American Bus 8.8 9.8 19.4 Australian Bus 0.6 0.6 1.1 Goodwill amortisation 26.4 22.4 45.7 All goodwill amortisation relates to continuing businesses. 6. Exceptional items Exceptional items are analysed as follows: Six months to Six months to Year to 30 June 30 June 31 December 2004 2003* 2003* £m £m £m UK Trains 5.3 - - *Restated for change in classification (see note 2) The exceptional costs were incurred at 'one' (the integration of the three legacy TOCs resulted in start up costs and redundancy charges), Qjump (redundancy, property and pension charges following the merger with the Trainline.com) and Maintrain (redundancy costs incurred as a result of the decision to cease tendering for external work and focus on improving service to Central Trains and Midland Mainline). 7. Taxation Tax on profit on ordinary activities for the half year to 30 June 2004 has been calculated on the basis of the estimated annual effective rate for the year ending 31 December 2004. The tax charge of £11.2m (2003 interim*: £9.2m; 2003 full year*: £23.1m) represents an effective tax rate on profit on ordinary activities, excluding goodwill and exceptional items, of 23.4% (2003 interim: 23.0%; 2003 full year: 23.0%). It includes overseas taxation of £3.6m (2003 interim: £1.8m; 2003 full year: £5.1m), and deferred taxation of £3.2m (2003 interim: £0.3m; 2003 full year: £4.1m credit). * Restated for change in classification (see note 2) 8. Earnings per share Six months to Six months to Year to 30 June 30 June 31 December 2004 2003* 2003* Basic earnings per share 6.4p 8.3p 32.1p Normalised basic earnings per share 27.8p 23.8p 58.4p Diluted earnings per share 6.2p 8.0p 31.2p Normalised diluted earnings per share 27.0p 23.1p 56.7p * Restated for change in classification (see note 2) Basic earnings per share is calculated by dividing the profit for the financial period of £8.7m (2003 interim: £11.0m; 2003 full year: £43.0m) by the weighted average number of ordinary shares in issue during the period, excluding those held by employees' share ownership trusts which are treated as cancelled. For diluted earnings per share, the weighted average number of ordinary shares in issue is adjusted to assume conversion of all dilutive potential ordinary shares. These represent share options granted to employees where the exercise price is less than the average market price of the Company's ordinary shares during the period. The reconciliation of weighted average number of ordinary shares is detailed as follows: Six months to Six months to Year to 30 June 30 June 31 December 2004 2003 2003 Basic weighted average shares 135,226,325 132,595,076 133,765,928 Adjustment for dilutive potential ordinary shares 3,750,931 4,282,761 3,951,354 Diluted weighted average shares 138,977,256 136,877,837 137,717,282 The normalised basic and normalised diluted earnings per share have been calculated in addition to the basic and diluted earnings per share required by FRS 14 since, in the opinion of the Directors, they reflect the financial performance of the core business more appropriately. Normalised profits for the financial period are: Six months Six months Year to 31 to 30 June to 30 June December 2004 2003* 2003* £m £m £m Profit for the financial period 8.7 11.0 43.0 Goodwill amortisation 26.4 22.4 45.7 Exceptional operating costs 5.3 - - Tax relief on goodwill and exceptional items (2.8) (1.8) (10.6) Normalised profits for the financial period 37.6 31.6 78.1 * Restated for change in classification (see note 2) 9. Debtors At 30 June At 30 June At 31 December 2004 2003 2003 £m £m £m Trade debtors 129.6 147.2 175.3 Amounts due from associates 12.2 8.8 9.2 Other debtors 59.1 45.3 75.4 Prepayments and accrued income 68.1 76.7 83.8 269.0 278.0 343.7 Included within other debtors is £2.2m (30 June 2003: £4.6m; 31 December 2003: £2.8m) and included within prepayments is £5.7m (30 June 2003: £5.9m; 31 December 2003: £5.9m) which is recoverable after more than one year. 10. Creditors: amounts falling due within one year At 30 June At 30 June At 31 December 2004 2003 2003 £m £m £m Loan notes 7.6 8.8 8.4 Bank loans - - 19.9 Bank overdrafts 0.9 15.4 0.2 Trade creditors 147.8 147.0 160.1 Amounts owed to associates 0.3 0.2 0.2 Finance lease obligations 20.9 14.5 11.6 Corporation tax payable 21.0 17.6 18.4 Social security and other taxation 15.0 16.5 16.4 Accruals and deferred income 188.6 169.7 169.4 Other creditors 180.2 116.3 172.8 Proposed dividend 12.8 11.5 23.6 595.1 517.5 601.0 11. Creditors: amounts falling due after more than one year At 30 June At 30 June At 31 December 2004 2003 2003 £m £m £m Bank loans 218.4 378.3 304.5 Finance lease obligations 77.6 41.9 41.5 Other creditors 4.3 4.4 1.3 300.3 424.6 347.3 12. Net borrowings At 30 June At 30 June At 31 December 2004 2003 2003 £m £m £m Due within one year Loan notes 7.6 8.8 8.4 Bank loans - - 19.9 Bank overdrafts 0.9 15.4 0.2 Finance lease obligations 20.9 14.5 11.6 29.4 38.7 40.1 Due within one to two years Finance lease obligations 20.3 10.2 12.2 20.3 10.2 12.2 Due within two to five years Bank loans 218.4 378.3 304.5 Finance lease obligations 45.2 31.1 27.7 263.6 409.4 332.2 Due by instalment after five years Finance lease obligations 12.1 0.6 1.6 Total borrowings 325.4 458.9 386.1 Cash at bank and in hand (182.5) (79.1) (97.0) Other debt receivable (1.0) (0.4) - Net borrowings 141.9 379.4 289.1 Secured borrowings within the Group (representing finance leases) total £98.5m (30 June 2003: £56.4m; 31 Dec 2003: £53.1m). Included in cash at bank and in hand are restricted balances of £119.0m (30 June 2003: £28.8m; 31 Dec 2003: £62.7m) held by the train operating companies which can only be used to settle their own liabilities. Within the restricted balances is £42.7m (30 June 2003: £nil, 31 Dec 2003: £18.7m) of cash deposits secured against a bond issued in respect of future rolling stock maintenance at ScotRail Railways Limited. The Group does not earn interest on these monies as an amount equal to the interest earned on the deposit is added to the bond. 13. Notes to the cash flow statement (a) Reconciliation of operating profit to net cash inflow from operating activities: Six months to Six months to Year to 30 June 30 June 31 December 2003 2004 2003 £m £m £m Group operating profit 30.2 34.2 83.6 Depreciation of tangible fixed assets 33.6 31.9 64.7 Amortisation of fixed asset grants (5.6) (1.3) (3.0) Profit on disposal of fixed assets (0.3) (0.3) (1.5) Goodwill amortisation 26.4 22.4 45.7 (Increase)/decrease in stocks (1.0) (0.6) 2.0 Decrease in debtors 87.7 81.6 17.6 Increase/(decrease) in creditors 2.8 (86.0) (34.2) (Decrease)/increase in provisions (3.2) 6.0 7.9 Net cash inflow from operating activities 170.6 87.9 182.8 The net cash flows from operating activities include outflows of £1.5m from acquisitions. 13. Notes to the cash flow statement (continued) (b) Reconciliation of net cash flow to movement in net debt: Six months to Six months to Year to 30 June 30 June 31 December 2003 2004 2003 £m £m £m Increase/(decrease) in cash in the period 19.9 (16.0) (0.7) Cash outflow/(inflow) from movement in debt and lease 71.8 (3.0) 40.6 financing Cash outflow/(inflow) from movement in liquid resources 42.3 (14.4) (14.2) Change in net debt resulting from cash flows 134.0 (33.4) 25.7 Change in net debt resulting from acquisitions and (9.2) - - disposals Change in net debt resulting from non cash flows 22.4 (11.4) 19.8 Movement in net debt in the period 147.2 (44.8) 45.5 Opening net debt (289.1) (334.6) (334.6) Net debt (141.9) (379.4) (289.1) Changes in net debt resulting from non cash flows represent £5.2m exchange gain movements (30 June 2003: £8.0m loss; 31 December 2003: £10.0m gain), £0.5m loan arrangement fees (30 June 2003: £nil; 31 December 2003: £0.9m), £6.3m finance lease additions (30 June 2003: £3.4m; 31 December 2003: £8.0m) and £24.0m of cash deposits secured as a bond in respect of future rolling stock maintenance at ScotRail Railways Limited (30 June 2003: £nil; 31 December 2003: £18.7m). The Interim report 2004 will be sent to all shareholders in August. Copies can also be obtained from the Company Secretary at 75 Davies Street, London, W1K 5HT. - ENDS - This information is provided by RNS The company news service from the London Stock Exchange VRBUUR

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