Financial | ||||
Risk | Impact | Mitigation | Change | |
The retail markets in which the Group and its franchise partners operates are highly competitive, with few barriers to entry | If the Group, its franchise partners or its wholesale customers are unable to compete successfully in the UK or overseas markets, this may have a material effect on the Group's business, results of operation or financial condition | The Group has encouraged its franchise partners to establish a multi-channel approach to their respective markets Introduction of value ranges and exclusive branded products Keeping the product offering relevant for our target market and core customers UK store refurbishment programme will provide a roadmap for franchise partners | = | |
The anticipated turnaround of the Group's UK business may not be achievable if it fails to implement effectively key aspects of its new strategic plan | The Group is unable to compete with other key players in the UK, including multi-channel retailers as well as internet only businesses causing the Group's in-store sales to decline and reduce profits | Rigorous project governance managing the key spend areas of store refurbishment and IT systems with audit oversight Strategic plan to refurbish all ongoing stores, varying from light touch re-fits to full refurbishment, within the three-year plan Low inflation and fuel prices driving customer spending power Maintaining a lean organisation through tight management of resources and controlling the Group's cost base Simplify customers' online journey and enhance the customer experience by way of improved photo and video presentation and customer reviews Improve the product delivery proposition, including enabling customers to better track their product orders and provide greater convenience and choice as to delivery and collection points | = | |
The Group relies on forecasts of like-for-like sales in both of its UK and International businesses; any shortfall in like-for-like sales, particularly in the UK, could impact the Group's results materially | If the directors make plans or decisions based on certain like-for-like sales assumptions that prove to be inaccurate, this could have a material adverse effect on the Group's business, results of operations or financial condition | Ensuring cost prices and supplier terms are beneficial to the Group by building on its established supplier relationships Improvements in stock management and reduced inventory to decrease markdown activity Improving customer service to encourage customers to spend more in stores | = | |
The Group may be affected by challenging economic conditions and political developments affecting the UK and International markets in which it operates | As the UK economy continues to strengthen, the economic and political uncertainty enveloping eastern and southern Europe, in particular Russia where Mothercare has a substantial presence, Ukraine and Greece, could have a material adverse effect on the Group's business | Focus on the political and fiscal situation that is unfolding in Russia and Greece Improved products, presentation and service, including exclusivity in branded offerings Improved customer service with investment in training of management and store teams to improve the quality and consistency Improved customer propositions targeting improved credit finance proposition in partnership with third party credit providers, personal shopping and online booking of specialist services and activities in store | ^ | |
The Group's results of operation may be affected by foreign exchange risk | Hedging foreign exchange does not eliminate the Group's exchange or interest rate risks entirely and may not be fully effective. Any significant losses on the Group's hedging positions could have a material adverse effect on the Group's business, results of operations or financial condition | Group's hedging policy agreed by the Board The largest five franchisees have their trading currencies hedged Hedging undertaken by Treasury signed off by Director of Finance, using six to nine month horizon for the five largest franchisees and 15 months for US dollar exposure Limited exposure to Eurozone countries | ^ | |
Operational | ||||
The Group's revenue is dependent on footfall; the shift in consumer purchasing habits towards online and mobile channels will challenge the traditional business model and affect sales from the Group's UK store portfolio and the profitability of each store | The Group's revenue may be adversely affected if its retail destinations decrease in popularity with its core customer base | Relocate from non-profit making stores to areas of the UK where demographics are more favourable to the target market Shift the bricks and mortar emphasis away from failing high streets to town centres, shopping centres and within department stores where consumer traffic is increasing Fitting of modern fixtures to enable increased product density and better and more consistent product presentation across stores Bringing all stores up to a good level of finish in terms of general decoration, branding, lighting, signage and facilities including toilets, feeding and customer changing facilities Improvement in online service and website | = | |
The Group is materially dependent on a small number of franchise partners that make up a significant proportion of its International business | Any damage to, or loss of, the Group's relationship with Alshaya or any of its other key franchise partners could have a material adverse effect on the Group's business, results of operation or financial condition | Strong personal and business relationships built up over a long time with key franchise partners Regular senior management visits to key franchise partners' markets Credit insurance in place for the major franchisees Development plan agreed for franchise markets | N | |
The Group may not be successful in reshaping the UK store footprint and building and further developing its existing online retail platform in the UK | Failure to reshape the UK store footprint in line with the strategic plan could have a material adverse effect on the Group's ability to turnaround its UK business and, in turn, restore its profitability | £25 million earmarked for store closures and initially £20 million for refurbish stores to drive sales densities Highly competent operators with major store re-fit programme skills employed to manage the project Initial list of stores earmarked for refurbishment during Q1 & Q2 of FY2016 complete Planning for future warehousing capacity to underpin multi-channel retailing is in place Investment in digital screens and video walls, iPads, customer Wi-Fi and click and collect enhancements into all stores Significant investment in IT systems and infrastructure to support multi-channel retailing | N | |
The Group's trademarks are central to the value of the Mothercare and ELC brands. The Group may not be able to protect these trademarks in its International markets meaning that these rights may be challenged or invalidated in the future | If the Group is unable to defend successfully against allegations of infringement, it may face sanctions which could result in negative publicity, significant expense and may have a material adverse effect on the Group's financial condition and results of operation | Group's trademarks are lodged in all new countries where International is expanding Intellectual property awareness courses are run for buying & merchandising Search facilities available through Company Secretariat Guidance documents on maintenance of intellectual property issues | N | |
The Group intends to make significant change to the UK business over a short period of time | If the Group is unable to manage change effectively, there could be delays or inefficiencies arising | The Executive Committee has created a property steering committee and IT steering committee to oversee change The Group has invested in a property management team | N | |
Manufacturing and product | ||||
The Group is (and the product it sells are) subject to extensive UK, EU and International legislation and regulation | Failure to comply with applicable laws, regulations and/or judicial and/or regulatory authority determinations may result in civil or criminal sanctions, including fines, injunctions, product recalls, asset seizures, revocation of licences and regulatory authorisations and adversely affect customers' perception of the Group and its brand image, any of which could adversely affect the Group's business, results of operations or financial condition | The Group uses Bureau Veritas as specialists for regulatory requirements by country In-house technologists manage the process and have exited poorly performing suppliers | = | |
The Group's brands and reputation are key to its success both in the UK and internationally; any damage to the Group's brands or concerns relating to its products (including their quality or safety) could have a material adverse effect on the business | Any perceived or actual concerns related to the Group's products, supply chain or its franchise partners and/or its wholesale customers may be widely disseminated online, on consumer blogs or other social media sites or via print or broadcast media. Similarly, any litigation that the Group may face could subject it to increasing negative attention in the press | Significant group investment in product quality management resource High standards communicated throughout supply chain with in-house responsible sourcing team working in Bangladesh, India and China Global code of conduct communicated and applied through the system Focus on pre despatch quality checks Established product recall process managed by crisis management team The Company participates in the Bangladesh Safety Accord | = | |
The Group's business is materially dependent on its ability to source products successfully from its suppliers, most of which are based outside the UK. The Group relies on its manufactures, suppliers and distributors to comply with employment, environmental and other laws | If the Group is unable to secure ongoing support or attractive commercial terms from its existing suppliers, or is unable to find replacement suppliers in the event of a particular source of supply no longer being available, this could have a material adverse effect on the Group's stock management, profitability and competitiveness and may result in a loss of market share | Company Code of Conduct and Conflict of Interest - compliance self-certification New corporate responsibility manager up-skilling the Group's in-house responsible sourcing team working in Bangladesh, India and China Franchise partners can and do source product from their local market The Group may increase sourcing volumes from within the EU and use emerging markets such as Vietnam and Cambodia as alternative sourcing countries | = | |
The Group relies on its ability to improve existing products and successfully develop and launch new innovatory products | Failure to bring new innovatory product to the market may have a material adverse effect on the Group's business, results of operation or financial condition | The Group is seeking to shorten product lead times and restructure its "Good, Better, Best" product architecture Demonstrate good value products across all price points and supplement these with exclusive third-party products and new brands Enhance the customer experience in-store through newly refurbished stores with improved presentation and merchandising standards | = | |
People and infrastructure | ||||
The Group's future success depends on the performance of its key senior management and the ability to attract and retain high quality and highly skilled personnel | Any failure to attract and retain key personnel to meet the Group's operational needs may delay or curtail the achievement of major strategic objectives and could have a material adverse effect on the continuity of the Group's operations | Share option bonus scheme open to all employees Share Save scheme open to all employees Performance related bonus scheme open to all employees Regular performance reviews against objectives | = | |
Any unauthorised access or disclosure of confidential information store or obtained by the Group, either by criminal cyber-attack or a speculative loner, could have a material adverse effect on its business | If any third party with whom the Group interacts violates applicable laws or the Group's data protection policies, whether intended or not, this could result in legal claims or regulatory action which may subject the Group to liability and litigation | The rollout of an end-to-end encrypted Pin Entry Device (PED) to the store estate will significantly increase the Group's compliance to PCI DSS No customer cardholder detail is kept on internal systems All sensitive and confidential information that falls within the Data Protection Act is overseen by the risk committee | = | |
The Group supplies and sources its products in a number of countries in which bribery and corruption pose significant risks | The Group also deals with a significant amount of cash in its operations and is subject to various reporting and anti-money laundering regulations. Any violation of money-laundering laws or regulations by the Group could have a material adverse effect on its business, reputation or results of operations | Company Code of Conduct and Conflict of Interest - compliance self-certification In-house responsible sourcing team working in Bangladesh, India and China | = |