Interim Independent Review on NATS System Failure

Civil Aviation Authority

14 March 2024

 

Regulator publishes progress report on Independent Review into August 2023 NATS Flight Planning System Failure

An interim report, prepared by an Independent Review Panel into the air traffic control failure on 28 August 2023, has been published by the UK Civil Aviation Authority.

The review into the incident was set up by the regulator following the incident, with an Independent Panel chaired by Jeff Halliwell beginning its inquiry in October 2023.

The regulator estimates that over 700,000 passengers were impacted, including 300,000 people by cancellations, 95,000 by long delays of over three hours, and a further 300,000 by shorter delays.

NATS has indicated that it has acted to address a number of findings arising from its own internal investigation.

In its interim report, the Independent Panel notes that it has made good progress, particularly in respect of understanding the cause of the failure, but that other factors require further evidence and investigation, including communications around the incident, the incentive regime for investment and the response by the aviation system.

These, along with the recommendations will be addressed in the Independent Panel's final report, which is expected to be published later this year.

Jeff Halliwell, Chair of the Independent Review Panel, said:

"This interim report sets out the Panel's work so far in understanding the root causes of the incident; the effectiveness of communications between NATS, other parts of the aviation sector, and the consumers; and the underpinning regulatory regime.  

"In developing the interim report, the Panel has engaged with a wide range of stakeholders to ensure the final report reflects a diverse range of perspectives.

"In order to produce effective recommendations, the Panel has further lines of enquiry it is exploring in order to build a better understanding of how the aviation system can improve."

Rob Bishton, Chief Executive of the UK Civil Aviation Authority, added:

"The UK Air Traffic Control system is vital to the safe and efficient management of millions of air journeys each year.

"This interim report helps with the understanding of what went wrong, what worked well in response to this, and importantly what action can be taken to improve the UK's aviation system for the future.

"I'd like to thank the Panel for its continued work on this subject and we look forward to publishing the final report later this year. "

Notes to editor

The full NATS Flight Planning System Failure Interim Report is shown below:

http://www.rns-pdf.londonstockexchange.com/rns/7709G_1-2024-3-13.pdf

For further information contact:

Andrew McConnell, Head of Media and External Affairs, Communications Department - 0333 103 6000

Robert Crawford, Media Lead, Communications Department - 0333 103 6000

Rob Toal, Head of Secretariat for Independent Review Panel - 0333 103 6000

 

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