Completion of IT Integration

Royal Bank of Scotland Group PLC
13 November 2002



The Royal Bank of Scotland Group Announces Completion of NatWest IT Integration

The Royal Bank of Scotland Group plc has today announced the successful
completion of the integration of the NatWest customer base onto the RBS Group IT
platform.

Commenting on the achievement, Group Chief Executive, Fred Goodwin said:

'The conversion took place in early October and we have now completed an entire
monthly cycle of operations on the enlarged IT platform. Systems performance has
been excellent, and the IT integration can now be declared complete, and a
success.'

'When we acquired NatWest in March 2000, many doubted whether we could migrate a
customer base over three times the size of the Royal Bank of Scotland onto a
single Group technology platform. Whilst the scale and complexity of the
challenge was without obvious precedent, we had every confidence that our people
would deliver - they have done so and completed the task well ahead of
schedule.'

End

For further information:

Carolyn McAdam - Head of Group Communications - 0131 523 4572

Alan Waite - Head of Group Corporate Finance - 0207 427 9574


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