Final Results. Appendix 2 of

RNS Number : 6575H

Royal Bank of Scotland Group PLC

25 February 2010

 



Appendix 2

Annual results 2009

Analysis by quarter

Appendix 2 Analysis by quarter

Summary consolidated income statement - pro forma

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Net interest income	4,427		3,538	3,322	3,261	3,446		(22%)	6%
Non-interest income (excluding   insurance net premium income)	(5,503)		3,776	1,498	2,532	2,786		(151%)	10%
Insurance net premium income	1,439		1,356	1,301	1,301	1,308		(9%)	1%
Non-interest income	(4,064)		5,132	2,799	3,833	4,094		-	7%
Total income	363		8,670	6,121	7,094	7,540		-	6%
Operating expenses	(3,735)		(4,667)	(4,066)	(4,195)	(4,473)		20%	7%
Profit/(loss) before other   operating charges	(3,372)		4,003	2,055	2,899	3,067		(191%)	6%
Insurance net claims	(1,056)		(966)	(925)	(1,145)	(1,321)		25%	15%
Operating profit/(loss) before   impairment losses	(4,428)		3,037	1,130	1,754	1,746		(139%)	-
Impairment losses	(4,673)		(2,858)	(4,663)	(3,279)	(3,099)		(34%)	(5%)
Group operating (loss)/profit*	(9,101)		179	(3,533)	(1,525)	(1,353)		(85%)	(11%)
Amortisation of purchased   intangible assets	(62)		(85)	(55)	(73)	(59)		(5%)	(19%)
Integration and restructuring costs	(752)		(379)	(355)	(324)	(228)		(70%)	(30%)
Gain on redemption of own debt	-		-	3,790	-	-		-	-
Strategic disposals	442		241	212	(155)	(166)		(138%)	7%
Gains on pensions curtailment	-		-	-	-	2,148		-	-
Bonus tax	-		-	-	-	(208)		-	-
Profit/ (loss) before tax	(9,473)		(44)	59	(2,077)	134		(101%)	(106%)
Tax	1,701		(228)	640	576	(649)		(138%)	-
(Loss)/profit from continuing   operations	(7,772)		(272)	699	(1,501)	(515)		(93%)	(66%)
From discontinued operations, net   of tax	1		(45)	(13)	(7)	(7)		-	-
(Loss)/profit for the period	(7,771)		(317)	686	(1,508)	(522)		(93%)	(65%)
Minority interests	(221)		(471)	(83)	(47)	(47)		(79%)	-
Preference share and other   dividends	(162)		(114)	(432)	(245)	(144)		(11%)	(41%)
(Loss) attributable to   ordinary shareholders before   write-down of goodwill and   other intangible assets	(8,154)		(902)	171	(1,800)	(713)		(91%)	(60%)
Write-down of goodwill and other   intangible assets, net of tax	(16,196)		-	(311)	-	(52)		(100%)	-
Loss attributable to ordinary   shareholders	(24,350)		(902)	(140)	(1,800)	(765)		(97%)	(58%)

*profit/(loss) before tax, purchased intangibles amortisation, integration and restructuring costs, and write-down of goodwill and other intangible assets.

Appendix 2 Analysis by quarter

Summary consolidated income statement - pro forma (continued)

	2008		2009					Q4 2009 vs.
Key metrics	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Net interest margin	2.11%		1.78%	1.70%	1.75%	1.83%		(28bp)	8bp
Cost:income ratio	1,028.9%		53.8%	66.4%	59.1%	59.3%		-	(19bp)
Risk-weighted assets - Gross	£577.8bn		£575.7bn	£547.3bn	£594.7bn	£565.8bn		(2%)	(5%)
Benefit of APS	-		-	-	-	(£127.6bn)		-	-
Risk-weighted assets	£577.8bn		£575.7bn	£547.3bn	£594.7bn	£438.2bn		(24%)	(26%)
Risk elements In lending	£18.8bn		£23.7bn	£30.7bn	£35.0bn	£35.0bn		86%	-
Provision balance as % of   REIL/PPL*	50%		45%	44%	43%	42%		(800bp)	(100bp)

* includes disposal groups.

Note:

2008 data have been restated for the amendment to IFRS 2 'Share-based Payment'.

Appendix 2 Analysis by quarter

Divisional performance

The profit/(loss) of each division before amortisation of purchased intangible assets, write-down of goodwill and other assets, integration and restructuring costs, and after allocation of Business Services and Group Centre costs is shown below.  The Group manages costs where they arise.  Customer-facing divisions control their direct expenses whilst Business Services is responsible for shared costs. 

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Operating profit/(loss) before   impairment losses
UK Retail	381		371	490	468	579		52%	24%
UK Corporate	487		421	535	566	530		9%	(6%)
Wealth	77		100	134	120	99		29%	(18%)
Global Banking & Markets	(2,817)		3,737	1,018	593	1,001		(136%)	69%
Global Transaction Services	285		240	269	275	228		(20%)	(17%)
Ulster Bank	36		71	78	59	73		103%	24%
US Retail & Commercial	312		182	136	137	134		(57%)	(2%)
RBS Insurance	176		81	142	13	(170)		(197%)	-
Central items	(476)		486	(311)	121	(3)		(99%)	(102%)
Core	(1,539)		5,689	2,491	2,352	2,471		-	5%
Non-Core	(2,889)		(2,652)	(1,361)	(598)	(725)		(75%)	21%
Operating profit/(loss) before   impairment losses	(4,428)		3,037	1,130	1,754	1,746		(139%)	-
Included in the above are   movements in fair value of own   debt:
Global Banking & Markets	(875)		647	(482)	(320)	106		(112%)	(133%)
Central items	14		384	(478)	(163)	164		-	-
	(861)		1,031	(960)	(483)	270		(131%)	(156%)
Impairment losses by division
UK Retail	292		354	470	404	451		54%	12%
UK Corporate	169		100	450	187	190		12%	2%
Wealth	8		6	16	1	10		25%	-
Global Banking & Markets	502		269	(31)	272	130		(74%)	(52%)
Global Transaction Services	40		9	4	22	4		(90%)	(82%)
Ulster Bank	71		67	90	144	348		-	142%
US Retail & Commercial	177		223	146	180	153		(14%)	(15%)
RBS Insurance	42		5	1	2	-		-	-
Central items	11		(3)	1	1	2		(82%)	100%
Core	1,312		1,030	1,147	1,213	1,288		(2%)	6%
Non-Core	3,361		1,828	3,516	2,066	1,811		(46%)	(12%)
Total impairment losses	4,673		2,858	4,663	3,279	3,099		(34%)	(5%)

Appendix 2 Analysis by quarter

Divisional performance (continued)

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Operating (loss)/profit by division
UK Retail	89		17	20	64	128		44%	100%
UK Corporate	318		321	85	379	340		7%	(10%)
Wealth	69		94	118	119	89		29%	(25%)
Global Banking & Markets	(3,319)		3,468	1,049	321	871		(126%)	171%
Global Transaction Services	245		231	265	253	224		(9%)	(11%)
Ulster Bank	(35)		4	(12)	(85)	(275)		-	-
US Retail & Commercial	135		(41)	(10)	(43)	(19)		(114%)	(56%)
RBS Insurance	134		76	141	11	(170)		-	-
Central items	(487)		489	(312)	120	(5)		(99%)	(104%)
Core	(2,851)		4,659	1,344	1,139	1,183		(141%)	4%
Non-Core	(6,250)		(4,480)	(4,877)	(2,664)	(2,536)		(59%)	(5%)
Group operating (loss)/profit	(9,101)		179	(3,533)	(1,525)	(1,353)		(85%)	(11%)
Loan impairment losses	4,049		2,276	4,520	3,262	3,032		(25%)	(7%)
Impairment losses on available-for   -sale securities	624		582	143	17	67		(89%)	-
	4,673		2,858	4,663	3,279	3,099		(34%)	(5%)
Loan impairment charge as % of   gross loans and advances   excluding reverse repurchase   agreements	2.31%		1.34%	2.98%	2.16%	2.13%		(18bp)	(3bp)

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec   2008	30 Sept   2009
	£bn		£bn	£bn	£bn	£bn
Risk-weighted assets by division
UK Retail	45.7		49.6	54.0	51.6	51.3		12%	(1%)
UK Corporate	85.7		86.2	89.5	91.0	90.2		5%	(1%)
Wealth	10.8		10.6	10.3	10.7	11.2		4%	5%
Global Banking & Markets	151.8		137.9	112.5	121.5	123.7		(19%)	2%
Global Transaction Services	17.4		18.7	16.7	18.9	19.1		10%	1%
Ulster Bank	24.5		26.2	26.2	28.5	29.9		22%	5%
US Retail & Commercial	63.9		64.3	55.6	62.8	59.7		(7%)	(5%)
Other	7.1		7.8	8.5	9.0	9.4		32%	4%
Core	406.9		401.3	373.3	394.0	394.5		(3%)	-
Non-Core	170.9		174.4	174.0	200.7	171.3		-	(15%)
	577.8		575.7	547.3	594.7	565.8		(2%)	(5%)
Benefit of APS	-		-	-	-	(127.6)		-	-
Total	577.8		575.7	547.3	594.7	438.2		(24%)	(26%)

Appendix 2 Analysis by quarter

UK Retail

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Net interest income	856		797	868	848	939		10%	11%
Net fees and commissions -   banking	345		337	321	303	283		(18%)	(7%)
Other non-interest income (net of   insurance claims)	54		53	69	69	60		11%	(13%)
Non-interest income	399		390	390	372	343		(14%)	(8%)
Total income	1,255		1,187	1,258	1,220	1,282		2%	5%
Direct expenses
-  staff	(236)		(214)	(214)	(206)	(211)		(11%)	2%
-  other	(101)		(115)	(102)	(99)	(105)		4%	6%
Indirect expenses	(537)		(487)	(452)	(447)	(387)		(28%)	(13%)
	(874)		(816)	(768)	(752)	(703)		(20%)	(7%)
Operating profit before impairment   losses	381		371	490	468	579		52%	24%
Impairment losses	(292)		(354)	(470)	(404)	(451)		54%	12%
Operating profit	89		17	20	64	128		44%	100%
Analysis of income by product
Personal advances	296		305	311	303	273		(8%)	(10%)
Personal deposits	470		397	354	319	279		(41%)	(13%)
Mortgages	186		207	273	319	415		123%	30%
Bancassurance	51		52	69	69	56		10%	(19%)
Cards	208		204	212	225	228		10%	1%
Other	44		22	39	(15)	31		(30%)	-
Total income	1,255		1,187	1,258	1,220	1,282		2%	5%
Analysis of impairment by   sector
Mortgages	9		22	41	26	35		-	35%
Personal	169		195	299	247	282		67%	14%
Cards	114		137	130	131	134		18%	2%
Total impairment	292		354	470	404	451		54%	12%
Loan impairment charge as   % of gross customer loans   and advances by sector
Mortgages	0.05%		0.12%	0.21%	0.13%	0.17%		12bp	4bp
Personal	4.42%		5.20%	8.31%	6.81%	8.29%		388bp	148bp
Cards	7.24%		9.13%	8.52%	8.59%	8.65%		141bp	5bp
	1.24%		1.50%	1.94%	1.60%	1.75%		51bp	15bp

Appendix 2 Analysis by quarter

UK Retail(continued)

	2008		2009					Q4 2009 vs.
Key metrics	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Performance ratios
Return on equity (1)	6.5%		1.2%	1.4%	4.6%	9.3%		288bp	478bp
Net interest margin	3.73%		3.46%	3.69%	3.47%	3.74%		1bp	27bp
Cost:income ratio	63.8%		69.0%	59.6%	57.4%	54.1%		963bp	324bp

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	£bn		£bn	£bn	£bn	£bn
Capital and balance sheet
Loans and advances to customers   gross
- mortgages	72.2		73.3	76.6	80.3	83.2		15%	4%
- personal	15.3		15.0	14.4	14.5	13.6		(11%)	(6%)
- cards	6.3		6.0	6.1	6.1	6.2		(2%)	2%
Customer deposits (excluding   bancassurance)	78.9		80.3	83.4	85.6	87.2		11%	2%
AUMs - excluding deposits	5.7		4.6	4.7	5.0	5.3		(7%)	6%
Risk elements in lending	3.8		4.1	4.5	4.7	4.6		21%	(2%)
Loan:deposit ratio (excluding   repos)	116%		115%	113%	115%	115.0%		(131bp)	40bp
Risk-weighted assets	45.7		49.6	54.0	51.6	51.3		12%	(1%)

Note:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 7% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

UK Corporate

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Net interest income	588		499	560	607	626		6%	3%
Net fees and commissions	215		194	219	223	222		3%	-
Other non-interest income	107		117	109	106	100		(7%)	(6%)
Non-interest income	322		311	328	329	322		-	(2%)
Total income	910		810	888	936	948		4%	1%
Direct expenses
- staff	(210)		(185)	(182)	(174)	(212)		1%	22%
- other	(73)		(74)	(46)	(71)	(77)		5%	8%
Indirect expenses	(140)		(130)	(125)	(125)	(129)		(8%)	3%
	(423)		(389)	(353)	(370)	(418)		(1%)	13%
Operating profit before impairment   losses	487		421	535	566	530		9%	(6%)
Impairment losses	(169)		(100)	(450)	(187)	(190)		12%	2%
Operating profit	318		321	85	379	340		7%	(10%)
Analysis of income by business
Corporate and commercial lending	529		538	586	616	661		25%	7%
Asset and invoice finance	53		48	57	59	68		28%	15%
Corporate deposits	338		290	263	241	191		(43%)	(21%)
Other	(10)		(66)	(18)	20	28		-	40%
Total income	910		810	888	936	948		4%	1%
Analysis of impairment by   sector
Banks and financial institutions	10		2	3	4	6		(40%)	50%
Hotels and restaurants	13		15	36	7	40		-	-
Housebuilding and construction	31		6	55	58	(13)		(142%)	(122%)
Manufacturing	6		4	17	2	28		-	-
Other	35		19	88	31	12		(66%)	(61%)
Private sector education, health,   social work, recreational and   community services	10		8	32	(4)	23		130%	-
Property	6		11	149	69	30		-	(57%)
Wholesale and retail trade,   repairs	19		14	23	16	23		21%	44%
Asset and invoice finance	39		21	47	4	41		5%	-
Total impairment	169		100	450	187	190		12%	2%

Appendix 2 Analysis by quarter

UK Corporate (continued)

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Loan impairment charge as %   of gross customer loans and   advances (excluding reverse   repurchase agreements) by   sector
Banks and financial institutions	0.74%		0.15%	0.27%	0.33%	0.46%		(28bp)	13bp
Hotels and restaurants	0.85%		1.15%	2.53%	0.49%	2.86%		200bp	237bp
Housebuilding and construction	2.38%		0.52%	5.00%	5.95%	(1.53%)		(391bp)	(748bp)
Manufacturing	0.45%		0.34%	1.58%	0.21%	3.03%		257bp	282bp
Other	0.37%		0.18%	0.90%	0.29%	0.11%		(25bp)	(18bp)
Private sector education, health,   social work, recreational and   community services	0.54%		0.43%	1.73%	(0.21%)	1.24%		70bp	145bp
Property	0.08%		0.14%	1.99%	0.97%	0.43%		35bp	(54bp)
Wholesale and retail trade,   repairs	0.84%		0.62%	1.07%	0.76%	1.18%		34bp	42bp
Asset and invoice finance	1.84%		0.99%	2.19%	0.18%	1.93%		9bp	175bp
	0.58%		0.34%	1.60%	0.66%	0.67%		9bp	1bp

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Key metrics
Performance ratios
Return on equity (1)	12.9%		12.7%	3.2%	13.7%	12.4%		(44bp)	(127bp)
Net interest margin	2.20%		1.88%	2.17%	2.38%	2.47%		27bp	9bp
Cost:income ratio	46.5%		48.0%	39.8%	39.5%	44.1%		239bp	(456bp)

Note:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 8% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

UK Corporate (continued)

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	£bn		£bn	£bn	£bn	£bn
Capital and balance sheet
Total assets	121.0		120.1	116.2	117.3	114.9		(5%)	(2%)
Loans and advances to customers   gross
Banks and financial institutions	5.4		5.3	4.5	4.8	5.2		(4%)	8%
Hotels and restaurants	6.1		5.2	5.7	5.7	5.6		(8%)	(2%)
Housebuilding and construction	5.2		4.6	4.4	3.9	3.4		(35%)	(13%)
Manufacturing	5.3		4.7	4.3	3.9	3.7		(30%)	(5%)
Other	38.1		41.1	39.1	42.3	42.0		10%	(1%)
Private sector education,   health, social work, recreational   and community services	7.4		7.4	7.4	7.6	7.4		-	(3%)
Property	31.8		30.8	30.0	28.5	28.0		(12%)	(2%)
Wholesale and retail trade,   repairs	9.1		9.1	8.6	8.4	7.8		(14%)	(7%)
Asset and invoice finance	8.5		8.5	8.6	8.8	8.5		-	(3%)
Customer deposits	82.0		82.9	85.6	86.7	87.8		7%	1%
Risk elements in lending	1.3		2.0	2.4	2.5	2.3		77%	(8%)
Loan:deposit ratio (excluding   repos)	142%		139%	130%	130%	126%		(1,621bp)	(435bp)
Risk-weighted assets	85.7		86.2	89.5	91.0	90.2		5%	(1%)

Appendix 2 Analysis by quarter

Wealth

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Net interest income	160		158	176	168	161		1%	(4%)
Net fees and commissions	96		90	90	92	91		(5%)	(1%)
Other non-interest income	19		21	21	19	22		16%	16%
Non-interest income	115		111	111	111	113		(2%)	2%
Total income	275		269	287	279	274		-	(2%)
Direct expenses
- staff	(97)		(90)	(78)	(82)	(107)		10%	30%
- other	(51)		(33)	(34)	(35)	(37)		(27%)	6%
Indirect expenses	(50)		(46)	(41)	(42)	(31)		(38%)	(26%)
	(198)		(169)	(153)	(159)	(175)		(12%)	10%
Operating profit before impairment   losses	77		100	134	120	99		29%	(18%)
Impairment losses	(8)		(6)	(16)	(1)	(10)		25%	-
Operating profit	69		94	118	119	89		29%	(25%)
Analysis of income
Private Banking	221		219	242	232	223		1%	(4%)
Investments	54		50	45	47	51		(6%)	9%
Total income	275		269	287	279	274		-	(2%)
Key metrics
Performance ratios
Net interest margin	4.56%		4.47%	4.82%	4.34%	3.94%		(62bp)	(40bp)
Cost:income ratio	72.0%		62.8%	53.3%	57.0%	63.9%		813bp	(688bp)

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	£bn		£bn	£bn	£bn	£bn
Capital and balance sheet
Loans and advances to customers   gross
- mortgages	5.3		5.5	5.6	6.1	6.5		23%	7%
- personal	5.0		4.6	4.7	4.8	4.9		(2%)	2%
- other	2.1		2.2	2.1	2.5	2.3		10%	(8%)
Customer deposits	34.1		34.9	35.3	36.3	35.7		5%	(2%)
AUMs - excluding deposits	34.7		31.3	29.8	31.7	30.7		(12%)	(3%)
Risk elements in lending	0.1		0.1	0.2	0.2	0.2		-	-
Loan:deposit ratio (excluding   repos)	36%		35%	35%	37%	38%		201bp	145bp
Risk-weighted assets	10.8		10.6	10.3	10.7	11.2		4%	5%

Appendix 2 Analysis by quarter

Global Banking & Markets

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Net interest income from banking   activities	1,054		812	660	447	324		(69%)	(28%)
Net fees and commissions   receivable	190		297	412	340	286		51%	(16%)
Income/(loss) from trading   activities	(3,322)		4,081	1,132	1,028	1,522		(146%)	48%
Other operating income (net of   related funding costs)	(122)		(98)	(101)	(70)	(63)		(48%)	(10%)
Non-interest income	(3,254)		4,280	1,443	1,298	1,745		(154%)	34%
Total income	(2,200)		5,092	2,103	1,745	2,069		(194%)	19%
Direct expenses
-  staff	(18)		(888)	(680)	(721)	(641)		-	(11%)
-  other	(397)		(274)	(204)	(240)	(247)		(38%)	3%
Indirect expenses	(202)		(193)	(201)	(191)	(180)		(11%)	(6%)
	(617)		(1,355)	(1,085)	(1,152)	(1,068)		73%	(7%)
Operating profit/(loss) before   impairment losses	(2,817)		3,737	1,018	593	1,001		(136%)	69%
Impairment losses	(502)		(269)	31	(272)	(130)		(74%)	(52%)
Operating profit/(loss)	(3,319)		3,468	1,049	321	871		(126%)	171%
Analysis of income by product
Rates - money markets	748		853	466	287	108		(86%)	(62%)
Rates - flow	16		1,297	536	694	615		-	(11%)
Currencies & Commodities	413		539	416	147	175		(58%)	19%
Equities	(214)		371	364	282	457		-	62%
Credit markets	(2,341)		858	690	475	232		(110%)	(51%)
Portfolio management and   origination	53		527	113	180	376		-	109%
Fair value of own debt	(875)		647	(482)	(320)	106		(112%)	(133%)
Total income	(2,200)		5,092	2,103	1,745	2,069		(194%)	19%
Analysis of impairment by   sector
Manufacturing and infrastructure	39		16	23	33	19		(51%)	(42%)
Property and construction	-		46	4	-	(1)		-	-
Transport	-		-	1	2	-		-	-
Banks and financial institutions	194		4	39	237	68		(65%)	(71%)
Others	269		203	(98)	-	44		(84%)	-
Total impairment	502		269	(31)	272	130		(74%)	(52%)
Loan impairment charge as %   of gross customer loans and   advances (excluding reverse   repurchase agreements)	1.13%		0.68%	(0.11%)	0.60%	0.59%		(54bp)	(1bp)

Appendix 2 Analysis by quarter

Global Banking & Markets (continued)

	2008		2009					Q4 2009 vs.
Key metrics	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Performance ratios
Return on equity (1)	(61.9%)		68.8%	24.8%	7.2%	18.7%		8,062bp	1,157bp
Net interest margin	1.99%		2.02%	1.48%	1.08%	0.89%		(110bp)	(19bp)
Cost:income ratio	(28.1%)		26.6%	51.6%	66.0%	51.6%		(7,967bp)	1,440bp

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	£bn		£bn	£bn	£bn	£bn
Capital and balance sheet
Loans and advances (including   banks)	224.2		205.3	155.2	156.3	127.8		(43%)	(18%)
Reverse repos	88.8		80.6	75.2	75.4	73.3		(17%)	(3%)
Securities	127.5		124.3	115.5	117.6	106.0		(17%)	(10%)
Cash and eligible bills	20.2		28.6	51.5	63.8	74.0		-	16%
Other assets	38.0		37.4	40.5	46.0	31.1		(18%)	(32%)
Total third party assets (excluding   derivatives mark to market)	498.7		476.2	437.9	459.1	412.2		(17%)	(10%)
Net derivative assets (after netting)	121.0		99.8	80.7	84.3	68.0		(44%)	(19%)
Customer deposits (excluding   repos)	87.8		80.1	63.4	56.8	46.9		(47%)	(17%)
Risk elements in lending	0.9		0.8	1.1	1.6	1.8		100%	13%
Loan:deposit ratio (excluding   Repos and including equity    deposits)	192%		196%	186%	194%	194%		173bp	(30bp)
Risk-weighted assets	151.8		137.9	112.5	121.5	123.7		(19%)	(2%)

Note:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 10% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

Global Transaction Services

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Net interest income	249		220	225	234	233		(6%)	-
Non-interest income	407		385	398	388	404		(1%)	4%
Total income	656		605	623	622	637		(3%)	2%
Direct expenses
- staff	(93)		(95)	(87)	(87)	(102)		10%	17%
- other	(42)		(35)	(38)	(37)	(51)		21%	38%
Indirect expenses	(236)		(235)	(229)	(223)	(256)		8%	15%
	(371)		(365)	(354)	(347)	(409)		10%	18%
Operating profit before impairment   losses	285		240	269	275	228		(20%)	(17%)
Impairment losses	(40)		(9)	(4)	(22)	(4)		(90%)	(82%)
Operating profit	245		231	265	253	224		(9%)	(11%)
Analysis of income by product
Domestic cash management	210		202	204	202	197		(6%)	(2%)
International cash management	200		169	179	183	203		2%	11%
Trade finance	70		75	77	71	67		(4%)	(6%)
Merchant acquiring	145		129	131	134	134		(8%)	-
Commercial cards	31		30	32	32	36		16%	13%
Total income	656		605	623	622	637		(3%)	2%
Key metrics
Performance ratios
Net interest margin	8.00%		8.29%	9.23%	9.63%	9.81%		181bp	18bp
Cost:income ratio	56.6%		60.3%	56.8%	55.8%	64.2%		(766bp)	(842bp)

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	£bn		£bn	£bn	£bn	£bn
Capital and balance sheet
Total third party assets	22.2		21.1	19.4	21.4	18.4		(17%)	(14%)
Loans and advances	14.8		14.7	13.5	14.5	12.7		(14%)	(12%)
Customer deposits	61.8		58.3	54.0	58.6	61.8		-	5%
Risk elements in lending	0.1		0.1	0.1	0.2	0.2		-	-
Loan:deposit ratio (excluding   repos)	25%		26%	26%	25%	21%		(401bp)	(452bp)
Risk-weighted assets	17.4		18.7	16.7	18.9	19.1		10%	1%

Appendix 2 Analysis by quarter

Ulster Bank

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Net interest income	174		202	208	176	194		11%	10%
Net fees and commissions	60		46	39	45	98		63%	118%
Other non-interest income	(6)		11	12	10	(7)		17%	(170%)
Non-interest income	54		57	51	55	91		69%	65%
Total income	228		259	259	231	285		25%	23%
Direct expenses
- staff	(87)		(89)	(81)	(79)	(76)		(13%)	(4%)
- other	(24)		(22)	(25)	(20)	(18)		(25%)	(10%)
Indirect expenses	(81)		(77)	(75)	(73)	(118)		46%	62%
	(192)		(188)	(181)	(172)	(212)		10%	23%
Operating profit before impairment   losses	36		71	78	59	73		103%	24%
Impairment losses	(71)		(67)	(90)	(144)	(348)		-	142%
Operating (loss)/profit	(35)		4	(12)	(85)	(275)		-	-
Analysis of income by business
Corporate	139		162	138	134	146		5%	9%
Retail	92		93	101	104	114		24%	10%
Other	(3)		4	20	(7)	25		-	-
Total income	228		259	259	231	285		25%	23%
Analysis of impairment by   sector
Mortgages	4		14	10	30	20		-	(33%)
Corporate	43		40	66	87	316		-	-
Other	24		13	14	27	12		(50%)	(56%)
Total impairment	71		67	90	144	348		-	142%
Loan impairment charge as %   of gross customer loans and   advances excluding reverse   repurchase agreements by   sector
Mortgages	0.10%		0.32%	0.25%	0.72%	0.49%		40bp	(22bp)
Corporate	0.72%		0.71%	1.23%	1.59%	5.99%		527bp	440bp
Other	4.60%		2.58%	3.50%	5.40%	2.00%		(260bp)	(340bp)
	0.65%		0.64%	0.92%	1.42%	3.51%		286bp	209bp

Appendix 2 Analysis by quarter

Ulster Bank (continued)

	2008		2009					Q4 2009 vs.
Key metrics	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Performance ratios
Return on equity (1)	(6.5%)		0.7%	(2.0%)	(12.7%)	(39.8%)		(3,337bp)	(2,717bp)
Net interest margin	1.67%		1.87%	2.03%	1.74%	1.83%		16bp	9bp
Cost:income ratio	84.2%		72.6%	69.9%	74.5%	74.4%		982bp	7bp

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	£bn		£bn	£bn	£bn	£bn
Capital and balance sheet
Loans and advances to customers   gross
- mortgages	18.1		17.4	16.0	16.7	16.2		(10%)	(3%)
- corporate	23.8		22.8	21.2	21.9	21.1		(11%)	(4%)
- other	2.1		2.0	1.8	2.0	2.4		14%	20%
Customer deposits	24.3		19.5	18.9	20.9	21.9		(10%)	5%
Risk elements in lending:
- mortgages	0.3		0.4	0.4	0.5	0.6		-	20%
- corporate	0.8		1.0	1.1	1.3	1.5		88%	15%
- other	0.1		0.1	0.1	0.2	0.2		-	-
Loan:deposit ratio (excluding   repos)	179%		213%	203%	191%	177%		(148bp)	(1,420bp)
Risk-weighted assets	24.5		26.2	26.2	28.5	29.9		22%	5%

Note:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 7% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

US Retail and Commercial (£ Sterling)

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Net interest income	512		494	448	410	423		(17%)	3%
Net fees and commissions	183		198	209	159	148		(19%)	(7%)
Other non-interest income	84		52	45	65	73		(13%)	12%
Non-interest income	267		250	254	224	221		(17%)	(1%)
Total income	779		744	702	634	644		(17%)	2%
Direct expenses
- staff	(175)		(218)	(184)	(174)	(200)		14%	15%
- other	(120)		(143)	(188)	(132)	(130)		8%	(2%)
Indirect expenses	(172)		(201)	(194)	(191)	(180)		5%	(6%)
	(467)		(562)	(566)	(497)	(510)		9%	3%
Operating profit before impairment   losses	312		182	136	137	134		(57%)	(2%)
Impairment losses	(177)		(223)	(146)	(180)	(153)		(14%)	(15%)
Operating (loss)/profit	135		(41)	(10)	(43)	(19)		(114%)	(56%)
Average exchange rate - US$/£	1.570		1.436	1.551	1.640	1.633
Analysis of income by product
Mortgages and home equity	112		142	130	112	115		3%	3%
Personal lending and cards	90		107	113	116	115		28%	(1%)
Retail deposits	279		231	202	200	195		(30%)	(3%)
Commercial lending	128		141	140	127	134		5%	6%
Commercial deposits	111		104	89	97	108		(3%)	11%
Other	59		19	28	(18)	(23)		(139%)	28%
Total income	779		744	702	634	644		(17%)	2%
Analysis of impairment by   sector
Residential mortgages	13		23	12	29	8		(38%)	(72%)
Home equity	22		29	43	82	13		(41%)	(84%)
Corporate & commercial	87		108	61	65	92		6%	42%
Other	55		63	30	4	40		(27%)	-
Total impairment	177		223	146	180	153		(14%)	(15%)
Loan impairment charge as %   of gross customer loans and   advances (excluding reverse   repurchase agreements) by   sector
Residential mortgages	0.55%		1.00%	0.66%	1.68%	0.49%		(6bp)	(119bp)
Home equity	0.47%		0.62%	1.08%	2.05%	0.34%		(13bp)	(171bp)
Corporate & commercial	1.46%		1.79%	1.19%	1.27%	1.89%		43bp	61bp
Other	2.24%		2.57%	1.45%	0.20%	2.15%		(10bp)	194bp
	1.15%		1.44%	1.12%	1.41%	1.25%		10bp	(16bp)

Appendix 2 Analysis by quarter

US Retail and Commercial (£ Sterling) (continued)

	2008		2009					Q4 2009 vs.
Key metrics	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Performance ratios
Return on equity (1)	7.9%		(2.4%)	(0.7%)	(2.5%)	(1.2%)		(903bp)	136bp
Net interest margin	2.59%		2.33%	2.30%	2.34%	2.45%		(14bp)	11bp
Cost:income ratio	60.0%		75.4%	80.6%	78.4%	79.2%		(1,924bp)	(80bp)

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	£bn		£bn	£bn	£bn	£bn
Capital and balance sheet
Total assets	87.5		94.9	75.6	76.9	74.8		(15%)	(3%)
Loans and advances to customers   gross
- residential mortgages	9.5		9.2	7.3	6.9	6.5		(32%)	(6%)
- home equity	18.7		18.8	15.9	16.0	15.4		(18%)	(4%)
- corporate and commercial	23.7		24.2	20.5	20.5	19.5		(18%)	(5%)
- other consumer	9.8		9.8	8.3	7.8	7.5		(23%)	(4%)
Customer deposits	64.4		67.9	60.2	62.1	60.1		(6%)	(3%)
Risk elements in lending
- retail	0.2		0.3	0.3	0.3	0.4		-	-
- commercial	0.2		0.1	0.1	0.2	0.2		-	-
Loan:deposit ratio (excluding   repos)	96%		91%	86%	81%	80%		(1,543bp)	(122bp)
Risk-weighted assets	63.9		64.3	55.6	62.8	59.7		(7%)	(5%)
Spot exchange rate - US$/£	1.460		1.433	1.644	1.599	1.622

Note:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 7% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

US Retail and Commercial (US Dollar) (continued)

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	$m		$m	$m	$m	$m
Income statement
Net interest income	837		711	696	680	690		(18%)	1%
Net fees and commissions	294		284	324	266	245		(17%)	(8%)
Other non-interest income	142		75	69	104	120		(15%)	15%
Non-interest income	436		359	393	370	365		(16%)	(1%)
Total income	1,273		1,070	1,089	1,050	1,055		(17%)	-
Direct expenses
- staff	(278)		(313)	(287)	(289)	(325)		17%	12%
- other	(201)		(206)	(289)	(219)	(215)		7%	(2%)
Indirect expenses	(277)		(288)	(301)	(313)	(294)		6%	(6%)
	(756)		(807)	(877)	(821)	(834)		10%	2%
Operating profit before impairment   losses	517		263	212	229	221		(57%)	(3%)
Impairment losses	(304)		(320)	(231)	(296)	(252)		(17%)	(15%)
Operating (loss)/profit	213		(57)	(19)	(67)	(31)		(115%)	(54%)
Analysis of income by product
Mortgages and home equity	183		204	203	186	188		3%	1%
Personal lending and cards	143		154	174	190	188		31%	(1%)
Retail deposits	451		332	315	329	320		(29%)	(3%)
Commercial lending	211		202	217	210	219		4%	4%
Commercial deposits	179		150	138	160	176		(2%)	10%
Other	106		28	42	(25)	(36)		(134%)	44%
Total income	1,273		1,070	1,089	1,050	1,055		(17%)	-
Analysis of impairment by   sector
Residential mortgages	22		33	19	47	14		(36%)	(70%)
Home equity	38		42	65	131	23		(39%)	(82%)
Corporate & commercial	151		154	99	107	150		(1%)	40%
Other	93		91	48	11	65		(30%)	-
Total impairment	304		320	231	296	252		(17%)	(15%)
Loan impairment charge as %   of gross customer loans and   advances (excluding reverse   repurchase agreements) by   sector
Residential mortgages	0.63%		1.00%	0.63%	1.69%	0.53%		(10bp)	(116bp)
Home equity	0.56%		0.62%	1.00%	2.05%	0.37%		(19bp)	(168bp)
Corporate & commercial	1.74%		1.78%	1.18%	1.31%	1.90%		16bp	58bp
Other	2.60%		2.58%	1.41%	0.34%	2.15%		(46bp)	180bp
	1.35%		1.44%	1.08%	1.45%	1.27%		(8bp)	(18bp)

Appendix 2 Analysis by quarter

US Retail and Commercial (US Dollar) (continued)

	2008		2009					Q4 2009 vs.
Key metrics	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Performance ratios
Return on equity (1)	8.5%		(2.3%)	(0.8%)	(2.5%)	(1.2%)		(967bp)	129bp
Net interest margin	2.70%		2.33%	2.32%	2.37%	2.45%		(25bp)	8bp
Cost:income ratio	59.4%		75.4%	80.5%	78.2%	79.1%		(1,965bp)	(85bp)

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	$bn		$bn	$bn	$bn	$bn
Capital and balance sheet
Total assets	127.8		136.0	124.4	122.9	121.3		(5%)	(1%)
Loans and advances to customers   gross
- residential mortgages	13.9		13.2	12.0	11.0	10.6		(24%)	(4%)
- home equity	27.2		26.9	26.1	25.6	25.0		(8%)	(2%)
- corporate and commercial	34.7		34.7	33.6	32.7	31.6		(9%)	(3%)
- other consumer	14.3		14.1	13.7	12.5	12.1		(15%)	(3%)
Customer deposits	94.0		97.4	99.0	99.3	97.5		4%	(2%)
Risk elements in lending
- retail	0.3		0.4	0.4	0.5	0.6		-	20%
- commercial	0.2		0.2	0.3	0.3	0.4		-	-
Loan:deposit ratio (excluding   repos)	96%		91%	86%	81%	80%		(1,543bp)	(122bp)
Risk-weighted assets	93.2		92.1	91.3	100.4	96.9		4%	(3%)

Note:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 7% of divisional risk-weighted assets, adjusted for capital deductions).

Appendix 2 Analysis by quarter

RBS Insurance

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Earned premiums	1,121		1,106	1,119	1,145	1,149		2%	-
Reinsurers' share	(48)		(45)	(40)	(43)	(37)		(23%)	(14%)
Insurance premium income	1,073		1,061	1,079	1,102	1,112		4%	1%
Net fees and commissions	(93)		(92)	(95)	(95)	(84)		(10%)	(12%)
Other income	146		108	104	112	148		1%	32%
Total income	1,126		1,077	1,088	1,119	1,176		4%	5%
Direct expenses
- staff	(77)		(70)	(69)	(67)	(61)		(21%)	(9%)
- other	(54)		(67)	(54)	(47)	(54)		-	15%
Indirect expenses	(72)		(66)	(65)	(64)	(75)		4%	17%
	(203)		(203)	(188)	(178)	(190)		(6%)	7%
Gross claims	(788)		(798)	(776)	(941)	(1,175)		49%	25%
Reinsurers' share	41		5	18	13	19		(54%)	46%
Net claims	(747)		(793)	(758)	(928)	(1,156)		55%	25%
Operating (loss)/profit before   impairment losses	176		81	142	13	(170)		(197%)	-
Impairment losses	(42)		(5)	(1)	(2)	-		-	-
Operating (loss)/profit	134		76	141	11	(170)		-	-
Analysis of income by product
Motor own-brands	491		477	495	517	516		5%	-
Household and Life own-brands	206		204	210	214	221		7%	3%
Motor partnerships and broker	166		145	145	141	146		(12%)	3%
Household and Life, partnerships   and broker	85		83	81	78	88		4%	13%
Other (International, commercial   and central)	178		168	157	169	205		15%	21%
Total income	1,126		1,077	1,088	1,119	1,176		4%	5%
In-force policies (thousands)
- Own-brand motor	4,492		4,601	4,789	4,894	4,858		8%	(1%)
- Own-brand non-motor (home,   rescue, pet, HR24)	5,560		5,643	5,890	6,150	6,307		13%	3%
- Partnerships & broker (motor,   home, rescue, pet, HR24)	5,898		5,750	5,609	5,371	5,328		(10%)	(1%)
- Other (international, commercial   and central)	1,206		1,211	1,210	1,212	1,217		1%	-
General insurance reserves - total   (£m)	6,672		6,630	6,601	6,839	7,030		5%	3%

Appendix 2 Analysis by quarter

RBS Insurance (continued)

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
Key business metrics
Return on equity (1)	16.8%		9.5%	17.7%	1.2%	(19.1%)		(3,587bp)	(2,029bp)
Cost:income ratio	18.0%		18.9%	17.3%	15.9%	16.2%		187bp	(25bp)
Adjusted cost:income ratio (2)	53.6%		71.5%	57.0%	93.2%	950.0%		(89,644bp)	(85,681bp)
Gross written premiums (£m)	1,002		1,123	1,147	1,186	1,024		2%	(14%)

Notes:

(1)	Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on  regulatory capital).
(2)	Adjusted cost:income ratio is based on total income and operating expenses after netting insurance claims against total income.

Appendix 2 Analysis by quarter

Central items

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Fair value of own debt	14		384	(478)	(163)	164		-	-
Other	(501)		105	166	283	(169)		(66%)	(160%)
Central items not allocated	(487)		489	(312)	120	(5)		(99%)	(104%)

Appendix 2 Analysis by quarter

Non-Core 

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Income statement
Net interest income from banking   activities	765		395	274	287	578		(24%)	101%
Net fees and commissions   receivable	163		172	79	130	129		(21%)	(1%)
Income/(loss) from trading   activities	(2,916)		(2,617)	(1,184)	(579)	(781)		(73%)	35%
Insurance net premium income	249		244	196	173	171		(31%)	(1%)
Other operating income (net of   related funding costs)	(191)		30	(52)	43	11		(106%)	(74%)
Non-interest income	(2,695)		(2,171)	(961)	(233)	(470)		(83%)	102%
Total income	(1,930)		(1,776)	(687)	54	108		(106%)	100%
Direct expenses
- staff	(270)		(301)	(153)	(150)	(247)		(9%)	65%
- other	(345)		(256)	(247)	(244)	(297)		(14%)	22%
Indirect expenses	(152)		(142)	(137)	(132)	(141)		(7%)	7%
	(767)		(699)	(537)	(526)	(685)		(11%)	30%
Operating loss before other   operating charges and   impairment losses	(2,697)		(2,475)	(1,224)	(472)	(577)		(79%)	22%
Insurance net claims	(192)		(177)	(137)	(126)	(148)		(23%)	17%
Impairment losses	(3,361)		(1,828)	(3,516)	(2,066)	(1,811)		(46%)	(12%)
Operating loss	(6,250)		(4,480)	(4,877)	(2,664)	(2,536)		(59%)	(5%)
Key metrics
Performance ratios
Net interest margin	1.36%		0.61%	0.45%	0.55%	1.17%		(19bp)	62bp
Cost:income ratio	(39.7%)		(39.4%)	(78.2%)	974.1%	634.3%		(67,400bp)	33,981bp

	2008		2009					31 Dec 2009 vs.
	31 Dec		31 Mar	30 June	30 Sept	31 Dec		31 Dec 2008	30 Sept 2009
	£bn		£bn	£bn	£bn	£bn
Capital and balance sheet
Total third party assets (including   derivatives)	342.9		314.7	246.5	233.0	220.9		(36%)	(5%)
Loans and advances to customers   gross	191.4		183.7	164.1	159.1	149.5		(22%)	(6%)
Customer deposits	27.4		23.7	15.0	16.0	12.6		(54%)	(21%)
Risk elements in lending	11.1		14.7	20.5	23.3	22.9		106%	(2%)
Loan:deposit ratio	683%		764%	1,084%	937%	1,121%		43,807bp	18,397bp
Risk-weighted assets	170.9		174.4	174.0	200.7	171.3		-	(15%)

Appendix 2 Analysis by quarter

Non-Core (continued)

	2008		2009					Q4 2009 vs.
	Q4		Q1	Q2	Q3	Q4		Q4 2008	Q3 2009
	£m		£m	£m	£m	£m
Analysis of income
Banking & Portfolio	538		(131)	(973)	(271)	37		(93%)	(114%)
International Businesses &   Portfolios	689		662	570	537	493		(28%)	(8%)
Markets	(3,157)		(2,307)	(284)	(212)	(422)		(87%)	99%
Total income	(1,930)		(1,776)	(687)	54	108		(106%)	100%
Impairment losses
Banking & Portfolio	714		818	1,155	1,347	895		25%	(34%)
International Businesses &   Portfolios	945		720	1,638	1,234	902		(5%)	(27%)
Markets	1,702		290	723	(515)	14		(99%)	(103%)
Total impairment	3,361		1,828	3,516	2,066	1,811		(46%)	(12%)
Loan impairment charge as %   of gross customer loans and   advances (1)
Banking & Portfolio	2.71%		3.18%	4.67%	6.01%	4.14%		143bp	(187bp)
International Businesses &   Portfolios	4.70%		3.66%	8.93%	6.90%	5.27%		57bp	(163bp)
Markets	48.33%		(61.60%)	301.20%	(126.77%)	0.44%		(4,789bp)	(12,633bp)
	6.09%		2.81%	8.19%	5.41%	4.63%		(146bp)	(78bp)
	£bn		£bn	£bn	£bn
Gross customer loans and   advances
Banking & Portfolio	97.0		103.3	92.1	88.2	82.0		(15%)	(7%)
International Businesses &   Portfolios	79.9		78.6	69.4	68.3	65.6		(18%)	(4%)
Markets	14.5		1.8	2.6	2.6	1.9		(87%)	(27%)
	191.4		183.7	164.1	159.1	149.5		(22%)	(6%)
Note:
(1) Including disposal groups.
Risk-weighted assets
Banking & Portfolio	63.1		70.9	57.5	61.1	58.2		(8%)	(5%)
International Businesses &   Portfolios	50.1		51.4	48.5	46.1	43.8		(12%)	(5%)
Markets	57.7		52.1	68.0	93.5	69.3		20%	(26%)
	170.9		174.4	174.0	200.7	171.3		-	(15%)

 

END

 

 

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